Poor customer service. Lack of communication. I believe In business repeat customers are so…read moreimportant, and having the ability to communicate with your customers. Communication skills are much needed.

I was traveling south on I-95 near Kenly, NC. I noticed the pressure on my tire was going down. I…read moregot off at the exit and called AAA. I had to wait about an hour for AAA to get there which I understood because Hurricane Michael was making his way up I-95. The mechanic didn't want get on the ground to get the spare, so he just put air in the tire. I asked where I could take my car to get the tire checked and he really couldn't help me. I decided to check on Yelp and took a chance with Johnson's. They were very helpful and took care of me as soon as possible. Turns out I had a nail in my tire and would not have made it very far. Thank you!!

Top Notch service!! Outstanding customer service... they…read morewent above and beyond the average repair center experience. They provide a much needed service to the surrounding community. Knowledgeable and professional work and service competitive pricing performed a salvaged engine swap in a very timely manner while managing a robust workload These types of jobs are not easily navigated in the best of conditions and these guys got it done properly and timely under a heavy workload I highly recommend this shop for any of your automotive needs This place knows CARS. thank you guys!

I had a very disappointing experience with this mechanic shop. The service was slow, and I felt…read morelike communication was poor throughout the process. I was not given clear updates about my car, and the final cost ended up being higher than what I was originally told. On top of that, the issue with my vehicle was not fully resolved, which made the whole visit feel like a waste of time and money. I expected more professionalism and transparency. I would not recommend this shop and suggest others look elsewhere for reliable service. If you want, tell me what specifically happened (price, attitude, bad repair, etc.), and I can make it sound even more personal and stronger.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Mason and Shamar were great! Their communication with each other and customer service was top…read morenotch. They explained everything needed in detail and overall provided a great experience.

These guys were busy when I got there, but Kendrick and Sam had it under control. Going up to…read moreevery car and explaining the time till their service. They were efficient, funny, and obviously a team that had worked many hours together. When my turn came they explained the many options, and told me their opinion on where I could save some money and on what items they thought I should upgrade depending on my car's needs and then let me decide, They were fast but took time where needed. And it appears that all 7 or 8 clients before me got what they needed for their individual cars and driving habits. I had a blast and I will be back again, you should check them out. And Sam - sorry my army green Jeep Wrangler is not for sale. I look forward to seeing you both next time. Excellent job.

I brought my vehicle in for a state inspection. The car is less than six months old, garage-kept,…read moreand had no issues when I arrived. The windshield wipers worked perfectly and did not cause any blurring prior to the visit. During the inspection, I was told the vehicle failed due to the windshield wipers and was encouraged to replace them. After leaving, I tested the wipers and noticed--for the first time--the windshield became momentarily blurry when washer fluid was applied. The blur cleared within seconds but only started after the inspection, which was concerning. When I asked if the car had failed and whether I owed anything, the employee first said no, then returned moments later to say I owed $12. I asked for the manager's name. He said he was the manager, then claimed the owner's name was on the door, which turned out to be false. I later learned the owner is James Bell. At the time, he couldn't provide contact information and declined to look it up. I believe in supporting local businesses, but that depends on transparency, consistency, and respect. Failing a nearly new, garage-kept vehicle over wipers made me wonder if this is standard practice or how some customers are treated. I can't say whether gender played a role, but it crossed my mind. I encourage others to ask questions and document conversations. Customers deserve honesty and accountability. I will not be going back!

Had a great experience today at Strickland Brothers 10 min Oil Change in selma. It was so quick…read moreand they topped off everything. Verified all correct fluids and filters. Very friendly and knowledgeable staff. Highly recommended. Great prices.

Simply put there is no need to consider taking your care anywhere else. If you are looking for…read morehonesty, you have the right place. Mr. Craig Johnson will work until he is assured he has made the right diagnosis and you will be 100% satisfied. Was having trouble with 2017 Sienna. Took it to the Toyota dealership was told I needed a new transmission. Without hesitation I took it to Johnson's transmission. They properly diagnosed the problem and fixed the problem. No new transmission was required. Thank goodness there are still honest people around who are not selling a job just because of the $$$ they will make. Honesty, integrity and reliability are all part of Johnson's transmission. You may need to wait for the finished product but it is worth the wait.

Johnson's Transmission & Auto is truly a lifesaver…read more On my way back from visiting family in Wilmington, the oil pressure light in my Lexus RX350 came on. I stopped on the exit to check the oil levels and hopefully add a little oil in order to get back on the road, but the engine was making a loud ticking noise. There was smoke coming from the engine bay and oil sprayed all the way up the back window of the car. That's when I decided that it was best to leave it there and have it towed to the nearest automotive shop. Thankfully, JT&AS was no more than 7 miles away from where I was stranded. Not only was I in the right place at the right time, but JT&AS is a shop that I'll begin going to regardless of the other shops that are closer to my home in Raleigh. The service was impeccable. Honest, timely and thorough are only a few ways to describe JT&AS. If you're ever in the area, or better yet, just make the drive to go to JT&AS because you won't be disappointed. More Success, Rasheed

Good mechanic in 919 area good and honest he doesn't overcharge good pricing and good workread more

Would not use again trying the first time they was great, but would not use and would not recommend…read morea terrible job on my suspension took 2 days and stilll was trash unprofessional had a little kid and a woman with them sitting in the cold for hours invited to my in my home and they treated my car terrible after, did nothing to try to fix the problem