Most convient oil change EVER! I paid $100 for a full synthetic oil change which is slightly…read morecheaper than shops in the area. The best part was he came to my work and was done in 30 minutes. Highly recommend!

Immediate response and fast repair/replacement of door hinge. Price was reasonable. I did,…read morehowever, supply the new part myself. I would use them again for repair work. Everything now working as it should.

I started coming to Carfix because the previous auto repair shop sold their business to Carfix. I…read moredecided to give them a chance and so far they've been reasonably priced and honest! It's easy to make an appointment and everyone is really nice there. I appreciate their feedback and never feel like they're trying to take advantage of me. I even asked about adding a hitch to my car and they referred me to Uhaul saying it would be a better price because they do that more frequently. That impressed me! The reason this review is a four star and not a five star is due to them applying a real sticker to the inside of the windshield after an oil change. Not like one of those plastic decals that is easily removed but a legit sticker with glue. I got an oil change some months back and they applied a sticker that was a real B to get off! I have all my interior windows tinted with a ceramic coating - including my windshield - so I don't want anything on my windows that could damage them. I was lucky to be able to easily get the sticker off with minimal glue residue but I handled it immediately. Had I let my car sit in the sun even for a day the glue would have adhered to the window and I would have had to use chemicals which could have damaged my tint. I had forgotten about the sticker until yesterday. I referred my best friend to Carfix and she was stoked with their great service. However, after we picked her car up she saw the sticker. I tried to help her get the sticker off but it was seared onto the window peeling in little bits leaving paper and glue and not coming off. She had to take a razor to her windshield to get it off - something I cannot do because of the tint. Ultimately, I'm not sure why they believe it's a good idea to apply a real sticker to the inside windshield when it'll sit and bake in the sun making the sticker virtually impossible to remove. It's also pretty presumptuous someone even wants a sticker applied to their car in the first place. Honestly, I always peel the oil change decals off cause I don't need to be reminded of when to get an oil change and I don't want that ugly sticker in my face when I drive. They might want to consider another option or ask if someone would want a sticker on their windshield in the first place. Other than that, they're great! So if you go for an oil change, you might want to let them know if you don't want the sticker on your window if this is a practice they're going to continue.

I recently visited Car Fix and, while the shop did provide a diagnostic with pictures and…read moreexplanations, I found the information less helpful once I looked more closely at what was actually being presented. The pictures included arrows pointing to various parts, along with recommendations and explanations, but the parts shown did not appear visibly worn or damaged in the photos. In several instances, the same type of recommendation and explanation was provided for different components without clearly showing or explaining what specifically was wrong with each part, what condition it was expected to be in, or why replacement was necessary at that time. I appreciate the effort to document the vehicle with pictures, but simply identifying a component and recommending replacement did not provide me with the level of detail I would have expected to understand whether the work was necessary. A diagnostic was provided at no charge, which I appreciated. However, I did not find the diagnostic detailed enough to fully understand or substantiate the recommendations provided. The actual service recommendations and pricing raised additional concerns. I was quoted significantly more for parts and labor than what I was able to find elsewhere, and additional parts and services were recommended that were not part of the service I originally requested and did not appear, based on the information provided, to be directly related to the issue I brought the vehicle in for. When I explained that I had found the requested service at a lower price, I was still strongly encouraged to proceed with Car Fix's recommendation because the part wouldn't be fixed correctly. I understand that a professional shop may identify additional concerns during an inspection and should bring those to a customer's attention. However, there is a difference between informing a customer of potential maintenance and strongly recommending additional work, particularly when I clearly stated what service I came in for. I provided the quote from a 2nd mechanic and was told "I cant do that. There will be parts missing". No flexibility in cost or repair work. For me, the combination of outrageously higher-than-expected pricing, additional recommendations, and the pressure to authorize services made the experience difficult to justify. I would have preferred clearer evidence showing the actual condition of each recommended part. I would encourage anyone considering Car Fix to get a detailed written estimate, ask specifically what is necessary versus recommended, and compare parts and labor pricing before authorizing additional work.

Our AC compressor failed on an older car, and Sean reached out with a quote that was well below…read moreevery other estimate we received. He used his own discounts to help bring the cost down even more, which we really appreciated. He was honest, professional, and did a great job making sure our AC was blowing ice cold again. He even provided a lifetime warranty on the parts and labor and said he would come out day or night to fix it if anything went wrong. We would definitely hire Sean again for any future car maintenance needs.

After AAA repeatedly (three trips) failed to deliver a working battery for my 2023 Honda Odyssey, I…read moregave up and found Sean Gordon online. He was working on a job but came later the same day. He picked up the battery from AutoZone and quickly installed it. The back story is that I am in a power wheelchair and require this modified van to get in and drive anywhere. Wheelchair transport trips are $100+. After a 3 day delay caused by AAA, Gordon's Mobile Repair got me on the road again.

I had a fantastic experience with North Raleigh Auto Repair. They answered every question I had…read morequickly and were incredibly kind, which has not been my experience with many other auto repair shops. They were respectful of my time and pointed me in the right direction for solving my problem. I will be recommending them to others in the area for any auto repair needs

Great customer service. Unfortunately, they were unable to resolve my reported rattling at high…read morespeeds. I still walked out with an approximately $500 bill for a part replaced for their diagnosis of different noise. I thought I was getting issue I reported resolved. I wish I could use that $500 for my reported problem or known it was a trial & error fix.

Great service, very knowledgeable and friendly associates! Willing to work with you!! They are able…read moreto do almost any service here, as well.

I recently sought out a pre-purchase inspection at Epic for a used vehicle I was considering…read morebuying, and worked with Junior throughout the process. While the results were not what I had hoped for given my interest in the vehicle, Epic identified several significant issues that would have resulted in costly repairs had I proceeded with the purchase. Their thoroughness and expertise ultimately saved me a considerable amount of time, money, and frustration. I am truly grateful for the exceptional service provided by Junior and the entire Epic team.​​​​​​​​​​

Brought my car in for a new A/C compressor. I usually take my vehicle(s) to Ernie Lee in NE…read moreRaleigh, but he and his staff were super backed up and I was waiting weeks for an opening. EL and his guys always do a great job, so I wasn't thrilled to have to get out of my comfort zone and find a new place. But with the summer heat in North Carolina, about the last thing you want not working in your vehicle is the air conditioning. I read the glowing reviews of Choice Auto Care on Yelp, and elsewhere, and decided to give them a shot. I am glad I did. Don was quick to get me in, and then out, and the job was done right - and VERY timely. He reminded me of my long-time mechanic from when I lived in South Florida. In fact, the two could almost be twins. It's a little further in distance than I usually go - in fact, I can walk to my 'regular' guy - but I highly suggest Don and the staff at CAC. It is never enjoyable having to get certain repairs done, but if you are going to spend hundreds of dollars for a fix, it's nice to know places exist that will do the job right, and not screw you over trying to upsell and still give great customer service. If you're in the North Raleigh area, definitely give them a call!

I was from out of town and needed a quick repair, these people are very knowledgeable and honest…read morefolks not just after just your dollar.

I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

My wife and I drove from GA to NC for a family emergency. Quality Plus Automotive was our choice…read more We called for car service and to diagnose a strange noise we noticed on the way there. As soon as the dialogue started, we were met with great communication. Throughout the entire process, we were kept informed every step of the way. They even took pictures and thoroughly explained the issue when we picked up the vehicle. To top it off, they left a thoughtful gift inside. The ability to take us in on short notice truly stood out. The customer service was amazing and the price of labor was unmatched. I even told them I wished they had a location in Georgia. They really went above and beyond. Thank you!

I had a disappointing experience with Quality Plus Automotive. I was told that Honda requires…read moresuspension components to be replaced once they are more than 10 years old. After researching Honda's own maintenance information, I could not find any such requirement. Honda's maintenance guidance calls for inspection of suspension components and replacement when they are worn or damaged not automatic replacement simply because of age. I was also concerned that cheaper aftermarket replacement parts (In my opinion) were installed rather than the Honda OEM parts. That didn't need replacing. I recommend that customers ask for the specific Honda factory documentation supporting any claim that a repair is "required," and ask the shop to show exactly what component failed and why replacement is necessary. I would recommend getting a second opinion from a reputable, independent shop or Honda specialist before authorizing the work.