Full synthetic oil change and tire rotation. Fast service compared to the Honda dealership. I went on a busy Friday and was done within two hours. Great service and I was able to use a coupon price for $57.90 which was great! The shop is very clean and perfect location where you can walk to either the Sheetz, the ice cream shop, and several restaurants, including the matcha cafe. I'll definitely be returning. read more

I dropped my car off at 11am for a standard oil change and a daylight bulb replacement. By 2pm, I hadn't heard anything, so I called to check in. I was told, "we're just about to get to yours, it's next -- should be about an hour" and that they were backed up from the day before. I understood and waited patiently. At 3:30pm, I called again and was told, "about 40 more minutes -- we'll call you in 20 minutes to update you on the bulb, then we'll do the oil change." By 4:30pm, still no update. I went in person and found my car sitting with the hood up -- untouched, with no one even near it. When I asked the desk about it, I was told, "we're about to start on it, can you give us 40 minutes?" In shock, I asked if they had even started yet. He shook his head no. So not only was my car untouched after nearly six hours, but I was also misled multiple times on the phone into believing they were starting or already working on it. I asked for my keys back and left. And, just like another recent reviewer mentioned -- there was no apology whatsoever. Do NOT go here if you expect timely service. I understand shops can get backed up, but being strung along for six hours for something as basic as an oil change and bulb replacement is completely unacceptable. read more

My car had been sitting for 3 years, so I was really worried it wouldn't run! Thankfully, Sebastian was reassuring, helpful, and got my car fixed. The customer service was great and the prices were affordable. I highly recommend Precision Tune Auto Care in Wake Forest! read more

We have become customers here and are so pleased with the service here. We own two Subarus and Precision was recommended to us by a long-time Subaru owner who has 400,000+ miles on his Soob. Phil is wonderful and the techs are great. We have had brake work done, oil changes, and other routine work and are very happy with Precision. The only negative is the parking lot is always jam packed, but I guess that is a reflection of how much people love them! read more

After my regular scheduled oil change/tire rotation, I proceeded to drive 3 hours down to the beach. After experiencing a loud rattling noise, I proceeded to find a mechanic shop before getting back on the highway. After $300 later, come to find out, PAT never attached my front driver side tire!! My tire was never attached AT ALL! All 3 tires were completely loose. I was told, if I were to get on the highway going 70/80 mph, I could have seriously been injured or killed. Fast foward to my last tire rotation, my tires were never properly secured AGAIN!!! I caution everyone to please avoid using PAT for your safety and the safety of others on the road. Thankful I trusted my gut as this could have costed my life due to the lack of responsibility in doing the job the correct way. read more

Awful service and dishonest. Work never completed, despite giving me inaccurate timeframes twice. After 4 hours of not starting, picked up car without an apology. read more

I have been a customer here for two years. Phillip Carter is completely honest and reliable. I have been living in the Raleigh area my entire life and have been to many other mechanics but I will continue to bring all of my vehicles here and get all recommend services without question. The prices are fair and the quality of work done by my master mechanic Ben is the best I have ever experienced. Really what more can you ask for than integrity, fair prices and high quality skilled work. read more

I have been taking my car here for years. They always give me a fair price and tell me what's going on. The friendly customer service also stands out to me. Thanks precision for taking care of my car! Thanks Sebastian F. and Phil. read more

When I took my car in they tried several things to just charge me more money. I brought in the source of the problem from O'reilly Auto parts which was a Intake Manifold. They could have replaced that first which was the problem but they did 2 procedures first to run up the tab. They charged me over $500 more than they should have. Don't go there. read more

It is quite unfortunate to write this review. A quoted 1hr diagnostic turned into a four hour wait and still additional request to keep the vehicle overnight to actually provide the diagnosis. Reportedly they had not yet even looked at my vehicle. Quite disappointing. read more

This place is a joke and shouldn't be trusted! Please stay far away from this place. The manager, Phil Carter, does nothing to solve the problem or the issue. The sticker on my car showed that I had 1000 more miles to drive before getting another oil change. I've been going to this place for years fully trusting these people to do a good job. When I told the manager mentioned above about the issue, he replied that my husband should be checking the oil level at every 1 thousand miles. How about single women or people who don't know how to check the oil level??? You pay money assuming that the job is well done and trusting the dumb sticker on the windshield. My car had a quarter of oil left that could've caused thousands of dollars in repairs. The manager NEVER admitted their mistake that the oil wasn't changed at the last appointment saying that my car was burning way too much oil internally. Really? The car was burning 5 quarters of oil before the next oil change??? There were no leaks. I took the car to the mechanic and he told me that the oil was extremely dark which means it hasn't been changed and so was the filter. Please, please do NOT go to this place!!!! read more

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Trust on the bad reviews here. The bad experience is really accurate. So, I called this center for a bad rear main engine seal which was leaking oil, so talked to the technicians at the center that guaranteed me that wasn't the problem and the problem was the oil filter housing (which was replaced a year ago) so, they convinced me to replace the oil filter housing with an upgraded "doorman metal housing) which later they didn't the do it putting the same type that was there originally and that wasn't even the problem.. they quoted me 600 dollars then 1400 and then went down to 1100. However, not solving the main issue that I called them. Brought back the vehicle leaking oil and then was told was indeed the main seal that I originally called about. 1100 dollars later I still having the issue, they replaced a perfectly fine part and now they refused to do anything about it.. Just stay away from this type of business read more

I can't say enough good things about the people that work there. They are so friendly and helpful as well as thorough. The waiting room is very nice as well ..... TV, lots of seats and very clean. Again though, it's the kindness and care that they show their customers and of course the dependable work they give our vehicles. Give them a try ...... you will be glad you did! Tess read more

I moved to Wake Forest almost 5 years ago. My Father, here 10 years prior had left his Dealership for the far superior people, the very experienced and talented technicians and the management's clarity on timing and cost. I followed my Dad's lead and have always been more confident in the work and appreciation of the staff. Phil, the GM is an incredibly kind man who cares about us, not just our cars. They honor warranties and have options to help anyone properly maintain or repair most any car. My last car was a specialty sports car and I just got back into a luxury sedan I trust Jeremiah, the Lead Advisor & first person to greet me every time; to fit me in and have the ability to leave auto maintenance and repair off my list of things to worry or wonder about. If you're not sure you've been spending your money with the people who will do it right, every time for the best rates w/o sacrifice then you should take my Dad's advice to try Precision. I'm really glad I did. Say hi to Phil when you're there. You will instantly see what I mean! read more

I had my van towed to Precision Tune on a Thursday afternoon. I spoke with them as the van was on the way, and they said they would look at it and get back to me as soon as they knew something. I called them just before close of business on Friday to get an update, and they told me they had not had a chance to look at it because they were about 24 hours behind. They called me at 8:58 Saturday morning and left me a message. I called back at 10:05 when I saw they had called, and I was told they needed to do a diagnostic (which I approved) and they would get back to me after that. I called right before close of business (5:00) and was told they couldn't get to the diagnostic because they had to take the van out after I didn't call back for a while. I understand them pulling the van out when I didn't answer right away, but to not get it back in within 7 hours of me calling back?! Why was I not the first car in line after I called back? They were closed Sunday, so I went by Monday morning in person. I spoke to the man at the front desk, and he said when I didn't call back for a while on Saturday they had to pull the van out. I told him I called back about an hour after they called, to which he told me, "I don't think it was that short after." See exact times above. When I pulled out my phone to show what time I called, he told me he wasn't trying to argue. Except, that's exactly what he was doing...arguing that I (the customer) didn't know when I called. What?! To me, that's terrible customer service. A simple, "Sorry about that, sir." would have gone a long way. I eventually asked them to keep the key at the front desk and I had the same tow company come back to pick up the van and take it elsewhere. I have been coming here for a few years and have not had issues like this before. The guys have been great. However, after this incident, and the subpar customer service, I will not be coming back. read more

Poor customer service The worker managing the front desk was disrespectful and rude not only to me but the woman that checked out before me. However, was polite and understanding to the 2 Caucasian men he served. I've never had an issue with this business (in and out of state) until today! They loss my business after today! read more

My daughters starter died last month so we had her car towed to our local Precision Tune. I initially spoke with Jacob and unfortunately received some of the rudest customer service I've ever received. I immediately asked to talk with someone else and I spoke with Phil. So glad I did! Phil was absolutely outstanding from beginning to end. He was not only kind, he kept me in the loop every step of the way. He was able to explain what was going on with my daughters car, advise us of our options and make reasonable recommendations. It truly was a pleasure working with him. Kudos Phil! As long as Phil's around Precision Tune has a customer for life. read more

Oh I brought my car here on Wednesday I was told that I was going to have my car back the same day come to find out they say the technician so called had a family emergency which means they did not get to my car in time which means I have to wait a whole Nother day for my car. Just for me to get here on Friday and my car still is saying the same thing engine hot AC off so when I come back all they really tell me is they will try to get to it after I have already spent $500 on a repair and my car is not fixed and I have been stuck at the shop because I did not have a ride or intent on needing a ride back from precision and he the technician is still not here. read more

Just wanting to thank Ricky for taking good care of me while getting a inspection check and a tag light replacement. Great customer service and fair pricing. They even took my $5 off coupon I got online. read more

We love our local Precision Tune! Jacob, Phil and Sebastian are always friendly, prompt and the shop takes great care of our older cars with honest and reliable service. So glad we have you here! read more

New in the area and needed to find a good auto repair business. Very difficult as most lack honesty and integrity. Pleased to say Jacob and team exceeded my expectations. The estimate provided held true at checkout. No games played. Every comment given was honored. No excuses - just results. A rare find these days. read more

Jacob took realty good care of us. We took a car we had just purchased here for its inspection. It failed three times. Jacob have us detailed instructions on how to get the waiver from DMV. We finally got the waiver and got our inspection done. Jacob helped us clear the hurdles of a bureaucracy that we were unfamiliar with and we're genuinely appreciative! read more

My car ran rough and the engine light blinking. This happened before in Wilmington, NC. My daughter had the car fixed at Precision Tune in Wilmington, NC. I have the car towed to Precision Tune at Wake Forest, NC. I'm very thankful that they listen to me and replaced the part under warranty this time. I started bringing my car there because of good review. I have been a customer there for several years. They are about 15 miles away from my home. Sometimes I have to wait there. I observed many return customers there. They are my prefer auto care mechanics. read more

I was a bit afraid after I read all of the not-so-great reviews of this location but was in desparado mode to get an oil change when I was due to go on a trip and it was long overdue for one. Our normal oil changing station was closed so we opted for PT. I found a coupon online so all was well! We were able to drop the car off and come back later, which I think helped our cause since long waits seem to be the main complaint. They called us about 3 hours later telling us it was completed so we had no complaints since we were out running errands. They seemed to have gotten the job done. They are a little pricey for oil changes so if you are going, get a coupon. I just googled it and found one online so it was about the same as what I normally pay. read more

Jacob and his crew are awesome ... very responsive and always provide outstanding customer service . Highly recommended

I recommend getting car service here. Amazing customer service. Everyone was polite and welcoming. Service was done in a timely matter. Thank you! read more

They always figure out the problem and fix it correctly the first time. I have had only positive experiences with Precision. Had my heat fixed in November, a new starter in February. All done quickly and efficiently. read more

I am currently dealing with a huge problem with this store. They quoted me a price and when I went to pick my car up tonight the price had nearly doubled to 1,204.00. I was told on the phone on Monday by an employee, Danny, that the price was going to be $680.00. (The original quote was $386.00 but there was something more extensive wrong which is why he called me on Monday with the new price.) The assistant manager, Jacob, refused to honor the price I was quoted & is refusing to give me my vehicle. I offered to pay the $680.00 quoted price but I was never quoted $1200.00. This is an edit to the above post: The store manager Al made things right and he did charge me a fair and reasonable price. Al is a standup guy and he made sure to make things right quickly and I really appreciate that. read more

Took my car in for routine service, and found out that I had an issue that needed immediate attention. Jacob was great about working with me to get the larger service repaired, but when I got home I found out things didn't go 100% perfect. Jacob and his team were on it the second I informed them of the problem. They got the car right back in and took care of the problem with no hassle. I could tell this shop really cares about their customers and doing quality work. No one is perfect 100% of the time, but handling issues correctly and quickly go a long way in showing a great company. read more

These guys are great, service, skill set & customer appreciation. Have always helped me out, charged a fair price and been completely focused on customer service. High integrity & honest they don't find things wrong just to Bill you. Had a weird issue with my breaks today, ran diagnostics & waived the invoice. Consistently treat me right, loyal customer for life. read more

After writing my last review on 6/19/2018, I've been informed that Precision Auto Tune refuses to reimburse me after I paid for an oil and filter change, and got home to find out that the oil tank of my car was empty. So needless to say, not only did they drop the ball by not putting all in my car; to add insult to injury, they refuse to give me a refund for non-delivery of services. I am presently fighting to get a refund. According to them, I have to go back to them so they can see it with their own eyes; basically calling me a liar. Who wants to go back to a place like that? Basically, they took my money, and now I have to take my car to another merchant to have it done and pay again. I've never encountered a business like this. Poor business practices, poor service, rude and incompetent employees. Stay away from this place. read more

Precision Tune Auto Care - Took car for oil and filter change and returned home with an empty oil tank. Way to go Precision Auto Tune!!! Terrible! Stay away......... - Auto Repair Near Me - Wake Forest, North Carolina

My car's battery was well on its way out. I called on a Friday morning and they were able to see me. They called me back within the hour with a plan of action w a quote (parts, labor, and taxes included). They said it would be ready by 3pm, and it was ready before 1:30pm. The staff was genuinely friendly, not sticky sweet/fake. I'll be back, so long dealership. read more

Stopped by here because my car was overdue for an oil change. I thought it would be quick but I was wrong. I parked outside and had to wait about 10 minutes for someone to come help me. The prices were pretty good so I picked the highest service of oil change because I figured I would get my tires rotated too while I was there. It took another 15 minutes for my car to get serviced. Then it took 45 minutes for the mechanic to be finished. When the front desk person called me over he had a list of things for me to look at that they "suggested" that I get done. When I told the guy that I was supposed to be somewhere 10 minutes ago, the guy said that I looked unhappy and offered me a free oil change for the next time and said that it had only taken 45 minutes. Not really. More like over an hour. On top of that, the mechanic had failed to give me my wheel lock so I had to go back in. It does look nice and it has free wi-fi and tv for the kids. You'll probably need it if you take your car there. It's not quick service. read more

Waiting for oil change, rotation, and alignment took four hours and fifteen minutes! Unfortunately, not everyone can drop off their car and run errands. We were stuck waiting and given several lame excuses and a coupon for a free oil change in the future. I won't be back. read more

Very nice new facility in Wake Forest, NC. Great lounge area with free wi-fi.

I love this location. I have been to other PT in the Raleigh area and this is the best by far. While they are not a quick lube, which some people apparently expected during their visits, they are very thoughtful, friendly, at a great price with thorough and respectful techs. Shannon, and the rest of the team have always made me feel that not only I have made the right choice of car care, but also I have never felt like they are taking advantage of me as a female. If you are not looking for a quick 10 minute oil change that will cost you an arm and a leg, I HIGHLY recommend this location to everyone. read more

Left car for a day for oil change and brake inspection. They never called me! Next morning they made an excuse that a tech left the work order on his toolbox and did not give it to the master tech to complete service. Their attitude appeared that this was an acceptable practice for the industry. Who doesn't check where all their cars and work orders are at the end of the day? Finished job by noon next day. However, claimed everything including tire pressure checked but oil life meter on car was not reset and tire pressure on all 4 tires varied 5 psi! I am wondering if they even did the oil change. read more

These guys are awesome. I have a BMW with N2 and they were able to top me off without having to wait. Have had this done twice now and the second time they did not even charge me for it. Customer focused staff and service. read more

I always have a good experience here. They are good at what they do, which is being mechanics not hostesses. I actually appreciate Jacob's real world honesty. Not once have I ever felt pressured to fix something and they don't give you the pending doom lecture. read more

1/5/15: Very nice, trustworthy, diligent, and fair. Went there on a referral with a difficult to diagnose issue. Their patience, customer commitment, and determination to find the problem were quite impressive, with them having both of their most senior techs spend time with it, and the counter guy (who's also very well trained) as well. When all was said and done, the price was overly fair given the time spent. Awesome guys, they've definitely earned a permanent customer with how they handled this. . Update: 2/3/16: When went to update the above review it said I needed to "finish" it so, here's the 'update' ;) Since moving to this neighborhood a year ago and going here on a neighbor's recommendation, I've used this location 8-10 times, for all of my repairs for two cars, including oil changes, a brake job, and one or two other things. This is because from day one and consistently since, I've had nothing but great service from the professionalism shown, the honesty and trust gained, the reasonable prices, the clean looking shop, the speed of service, you name it, all great. . We all know that with auto mechanics, trust is without a doubt the hardest of them all to come by but, on more than one occasion one of your guys (including Al, my favorite dude) has said to me, just like a family member might, something like "if it were me, I'd get a few more miles on it before making that repair" ... That and other interactions early on made this location my first call but, as all of these things remained consistent visit after visit, it's resulted in them being my only call. read more