This is the first time I've ever had to leave a review for a business. I'm leaving a review for Landyn James Waldrup, owner of "Precision Moving & Storage". He blocked me from both his personal and business page and still has not refunded my deposit of $207.50. This man never showed up to pick up my belongings after rescheduling THREE times! He lacks basic customer service skills, very unprofessional, and is unapologetic towards me. I've been more than understanding and patient with this man, if it was anybody else they wouldn't let this slide the first time! I never asked this man to make me a priority above other customers, or bow down to me, all I asked was to COMMUNICATE. Especially since he NEVER showed up at all or communicated about any changes in his schedule! He had to be continuously chased down for a response, that's no way to conduct a business! On Sunday 11/05, he said he needed to upload funds to his Apple Cash to refund me. Then he said banks were closed on Sundays. Then he said Monday 11/06, yet I still have not received my deposit refund! I still have not been refunded, he hasn't responded to my texts or calls, and I'm 100% fed up. Banks are opened on the weekday, what is the excuse now ?? He refused to Zelle me my refund, and I don't know any other way to get my refund. Landyn James Waldrup is ignoring my calls and texts majority of the time. The time he do responds, he sends paragraphs with nothing but excuses with a disrespectful and condescending tone. Landyn James Waldrup never did the agreed job and has not refunded my deposit . I can provide screenshots if requested, too many to just upload.
It started when we first agreed to October 21st at 8am that he'll move my belongings from Buffalo Ny to NYC. He requested the deposit be made with Apple Cash or Venmo, I dont have Venmo so I paid with Apple Cash. I live in NYC and booked a round trip on the greyhound to Buffalo Ny so that I can open my storage unit where my belongings were located. This man never showed up. I had to continuously call and text him on messenger and iMessage until he finally called me back and said that he was trying to get his driver to turn back around to Buffalo, but unfortunately he was already 3 hours out. He even offered to pay for my trip to come back to Buffalo because he knew he was in the wrong! We agreed that instead of me having to travel back to Buffalo, I'd just leave my keys and card to my storage unit with my friend who lives in Buffalo. I let this big miscommunication on his part slide and gave him a second chance! He rescheduled to Nov.4th at 10am, in which my friend will be the one to meet him at the storage unit to give him the keys and card to open the unit.
I messaged him the evening of Nov 3rd to confirm the appointment was still set for Nov4th at 10am and he never responded. 8am of Nov 4th, I called him twice and he texted me that he'd call me back. He never called me back. After 2 and a half hours passed, which makes it 10:30 (30mins after scheduled time) both me and my friend tried reaching out to him many times and he said that he was still heading to Upstate Ny......Time went on, lack of communication went on, and needless to say he never showed up to pick up my belongings ! He told us multiple times that he was "1 hour away" and is "still loading" but never showed up! He eventually called my friend and told her he'd come tomorrow (Nov5th) and will let her know what time to meet.
Nov 5th came and me and my friend is still playing cat and mouse with him! Simply trying to get an update! Simply trying to know what the plan is! It was as if we were bothering him. No response from him. By the afternoon time I requested my deposit back because at this point, it was utter disrespect and highly unprofessional ! As soon as I requested my deposit back, all of a sudden he has ALL the time in the world to text back. He had no apology or compassion, just straight up snappy and condescending. It's as if his whole demeanor changed . He never accepted accountability, never apologized, and I'm still out of my money that he claims he doesn't need.. read more