Since my review is no longer visible from when this company changed names and attempts to resolve this in a professional manner have been unsuccessful, I will repost with the hopes that this company will make all efforts to remedy the situation. It appears others are having the same issue. I made all efforts to contact the company multiple times to get my items back, to no avail. Customer Service should be the first priority of any business. Not ignoring clients and hoping they will go away,..or changing names. Here is my original review, posted like 6 months after I moved and got no resolution. I also have one on Thumbtack, where I located this company.
"Moved in February, 2016. Late arrival...Okay...Broke a lamp...Okay...Guys that moved me....great..
However missing items...2 fluorescent lights from garage with chains as well as a box full of games & puzzles (that mean a lot to me)-and "some other black thing-you'll know what it is when you see it" according to one the movers. They acknowledged they had my lights and "that black thing" and they would deliver them. They never arrived. Have called 2-3 times and no answer and have left messages with no reply. I guess they have a policy that if they like it or want it, they keep it...Tipped each guy $50 AND fed them lunch and supper. It's not the movers I have an issue with (except the last load was piled into the middle of the garage for me to move), it is the follow up of missing items. I'm still unpacking (slow process due to two jobs) and who knows what else will come up missing. If my missing items had been delivered as promised, or my calls had been returned with positive action, I would be giving 5 stars..Everything else really was great. I understand nothing is perfect all the time and it was a lot to move, but a move within the same neighborhood. Really, I would like an invite to the "lost and found" warehouse to find my missing items. Or arrive home one day to see them on my doorstep, as promised. Then I would be happy to change to a 5 star review.... read more