Stopped by this business at 11:57 am, Wednesday and the door is locked. No sign that they are…read morebriefly closed at noon. Call the number to see if they are open at all today, I'm met with a snobbery tone asking if she's allowed to eat lunch at noon. First. There's no sign that says lunch breaks at noon, secondly because I'm gonna meet your snobbery tone with facts and remind them it's 11:58. Normally I wouldn't care but this woman had such an idiotic tone, she needed a reality check. Put a sign on the door that you're out lunch. Don't answer or talk to potential customers like you're familiar. Act like you're there to serve customers-- it's the job!

Quick response to my inquiry. They were too far away to help me but would have considered if in…read moreMesquite area.

Gary is great! Friendly and fast service. Nice clean facility. Easy access and lock was inside the…read moreunit waiting for me.

Great place to store all of your treasures! i feel like my items are safe and secure. The manager,…read moreGary is terrific. Very personable and always eager to help. Thank you Gary for your fantastic customer service.

Marie was very nice & helpful in attending me today with my new space storage unit . Thank youread more

I'm on a fixed income. i was notified my rent would increase on my next month's paymen. Jill was…read moreextremely helpful!!! she looked into it & was able to extending my rent at my current rate for 3 more months before the increase would go into effect. I'm so glad this facility has a caring person to assist their customer!

The staff at this location was absolutely amazing. They help me find the perfect size unit to store…read moremy furniture. The property was very clean.

SJ and the team were amazing! So accommodating, considerate and respectful. This is definitely…read morethe place to take your storage business.

Tricia was super helpful, she's been communicating all the things with me. Appreciate the help.read more

1 is too kind.....rates rise at 100% rates every 4-6 months.....recently got an updated rate…read moreincrease (the 5th since I rented less than 2 years ago)......absolute scam, they think people won't check their auto deductions.....and yes, this location regularly doesn't have the elevators working and my unit is on the 3rd floor.....THE WORST!!!

Awesome staff, very polite. I just wish they had the size unit I needed. I will definitely look…read morethem up in the future.

This has been the worst experience I've ever had. I had a rodent infestation and no one from the…read moreon-site staff did anything about it. I reported it to their customer service and my "complaint was sent to cooperate" but I haven't to hear from anyone. Majority of my items were discarded due to being ruined by rodent feces. The minimal I was able to salvage I was forced to move to a completely different storage facility. I had my storage unit with them for over 4 years, I am truly disgusted and highly dis on how these events came to be. I hope no one goes through this same situation. I lost a lot of cherished items as well as brand new, expensive furniture.

Worst storage facility and a storage management. The…read moreattitude 10 stars The cleanliness 0 stars Location 5 stars Be smart and stay away from that storage.

I really like this storage place. The front office is friendly, honest and forthright about their…read morefacilities. The security system is top notch, cameras everywhere keeping everyone honest who comes in and out. The only downside (minus 1 star) is the facility is not 24/7. You have access to your storage from 5am - 9pm daily. Which is not too bad and quite understandable when you consider the area. Personally I travel a lot and I like the ability to access a storage at any hour however when you consider the customer service, security of the facility its really a no brainer if you live close to the area. I do like the ability to manage your unit online, which includes payments and setting up auto pay. Be aware, you should time your move out wisely. Rent is due monthly on the 1st and if you move out after the 1st the remainder of your rent is forfeited as they do not pro rate for move outs.

i'm all about the local business support. This place is pretty perfect IMO. It's really nice and…read moreclean, has plenty of units at great prices and the manager lives on-site. Unlike those other places, when you call you get the actual person. He was SUPER helpful with this clueless person (me). I've never owned an RV, just learned out to tow, never backed one up. So, with his help we got that baby into the spot and he even helped me unhook! He's diligent about doing the rounds, cleaning up any trash or debris and insuring that your property is secure. He explains everything clearly, he's bi-lingual and just an all around great guy. After my visit I realized I went to the right place!

yup, this place is the real deal. ed the owner is a helpful as he can be, flexible, professional…read moreand genuinely nice guy. can't recommend this place enough and glad i got my space.

Self storage is always a royal pain: locations typically aren't convenient, it's often impossible…read moreto park a large truck on the premises, and then, you're always wondering whether your items are safe from theft and protected as much as possible from the elements. Further, most places stack their contracts against you, making it a hassle to terminate your agreement once the need for storage ends. In short, it's almost impossible to go through a storage term without some degree of inconvenience. Deep Ellum Storage, however, sets a new mark in what a storage center should be. It has a convenient downtown location, its design allows you to bring even a large truck directly up to your unit (no need to push carts down hallways or into elevators), and the place is across the street from the police department. But beyond location and design, Deep Ellum Storage's biggest asset is its owner, Ed, who couldn't have been nicer to my wife and me. His prices are fair and flexible, he runs a tight ship, and his business is b.s. free. After a year of storing the contents of my home in one of the units, I went to Ed to close out my contract, expecting that I would have to go get some document notarized and signed in blood in order to be able to exit the agreement in 30-60 days. Ed, however, told me that he had taken care of everything, and that he hoped to see us again soon. Who else in his business does that? I couldn't have asked for a better storage experience, and highly recommend Deep Ellum Storage.

Customer service is second to none! Had storage with several companies over the years. GOAT!read more

We have rented storage here for 3 years and recently moved to a smaller less expensive unit. Kizzey…read moreJones was so helpful and patient showing us options and working with our budget so we can stay with this location. The online billing is convenient too.