Service staff are very nice but I am not always sure they are telling me what my car really needs…read more Prices are super high.

They keep reporting my review on Google so here it is again:…read more This review is for the salesman Zeke. Zeke once called my office asking for a quote for his client. His client just came to America few weeks ago and had NO credit score, so of course the insurance is going to be high because he has no record of credit here in the United States of America. I proceeded to tell them the price (it was very high because once again, no credit history in USA) and he spoke to me like I was stupid. He said something along the lines of "Do you hear the price you're saying right now?" Like yes, I'm not deaf and I'm literally just reading off the generated quote my company is offering him. He then said that he's been working in this industry for "so many years" so he knows more than me. He is a car salesman; I had to take a course, and pass a state test to get my license to sell insurance. So not quite the same. Since he knows so much about my industry, then why didn't he take into consideration that his client (no driving history with DMV, no Credit score) is someone that reputable auto insurance companies do not want to insure because they do not want to take on that risk. After berating me again and again, he also told me that I will be "hearing from him" and then he hung up. Ok. What an unpleasant person. The way you treat others is a reflection of yourself. Zeke, how about you don't berate another professional next time just because they conveyed information to you that you did not like. If I go to Walgreens to pick up something and see that the price is too high for me, I simply just walk out and find somewhere else to purchase it. Same thing could be applied in this scenario. I'm sorry that you had to take more time out of your day and call different insurance companies to get this client his car insurance so he can drive off the lot. I know you want to close as many deals as can each day, but that doesn't give you a pass to treat someone else in the process like they are beneath you.

Some people sell cars…read more Some people change lives. Two days ago, my sister lost her husband to a 9/11-related illness. The grief is overwhelming. Along with losing the love of her life, she suddenly found herself facing financial decisions no one should have to make while planning a funeral. As a 9/11 survivor myself, this tragedy hits our family in ways that are difficult to put into words. One of those decisions was getting her out of a truck that was becoming a crushing financial burden and into something safe, reliable, comfortable, and affordable. We walked into Open Road Honda in Edison hoping to find a vehicle. Instead, we found humanity. Our salesperson, Conrad Matthews, is one of the finest human beings I have met in a very long time. He didn't see a commission. He saw a widow. He didn't rush us. He listened. He cared. He treated my sister with dignity, compassion, patience, and genuine respect at a time when every conversation was difficult. There were no sales tactics. No pressure. No games. Just honesty, kindness, and a sincere desire to help. Because of Conrad, my sister left in a vehicle she can afford, one that is safe and dependable, with one less burden to carry during the darkest days of her life. People often say, "Customer service is dead." Conrad Matthews proved that statement wrong. In a world where it's easy to find someone who can sell you a car, it's incredibly rare to find someone whose character leaves a lasting impression. Conrad didn't just earn our business--he earned our family's respect, gratitude, and trust for life. Open Road Honda should be incredibly proud to have someone like Conrad representing their dealership. Employees like him don't just build sales--they build reputations. They create customers for life. They remind us that compassion still exists. Conrad, thank you for reminding our family that there are still truly good people in this world. During one of the worst weeks of our lives, your kindness made a difference that you'll probably never fully realize. If you're looking for a dealership, don't just go to Open Road Honda. Ask for Conrad Matthews. You'll understand exactly why this review has nothing to do with buying a car--and everything to do with meeting an extraordinary human being. Some heroes don't wear uniforms anymore. Sometimes they simply greet you at the front door of a car dealership with kindness when you need it most.

The salesman that was helping my friend needs to have a little more training. He did not know…read moreanything about cars and as soon as my friend came in he said lets run your credit and we pick the car for you. I have never been to a dealership where they run your credit score first before you browse their car inventory. Why would they pick the car for my friend? Are they buying the car or is my friend buying the car? The salesman kept going to the back and said he needs to speak with the manager and was wasting our time. If he did not know anything then the manager should have come and spoken with us. They picked out a Honda Civic for my friend which had 11 major recalls, they patched up the holes in the tires, and they did not even know that it was in a car accident on the driver side. Overall: This dealership is one of the worse in the city. The customer service is horrible, and they are not knowledgeable of the cars. I suggest this dealership to provide training to all staff members and even the manager because this kind of customer service is not good for business.

Made an appointment for my Mazda for oil change and rotate tires and inspect. It was done well, at…read morethe appointed time, for a reasonable price . It is obviously a busy shop with a good reputation. The service advisor said they stick to Japanese brands - they would change oil on my Lincoln, if I want, but wouldn't do any repairs on it.

I saw the BELOW COMMENT by the purported owner William posted Mar 10, 2025 .It caught my attention…read moreas Bill's picture is shown as the Owner's response, inferring that he is onsite. To my knowledge ,Bill retired and stepped away from GT automotive at least 6 years ago. I've been there a few times after Bill stepped away and more times prior to Bill retiring. Perhaps he is still the owner on paper, none of my business. I believed that the new owners were, Julie and her husband. I did not go to GT to make friends, but high quality work. However, Julie is rough, arrogant and lacks any semblance of HUMILITY and appreciation of customers. I stopped going to GT as the front desk woman "Julie" was consistently rude and dismissive. GT does great work, however, Julie was a terrible "Know It All" . ************* July 17, 2026- UPDATE - Responding to the "Owners" response to my post of July 4, 2026.... As to my standards and expectations, Customer Service is not limited mechanical work, it also includes respect, kindness, being treated with dignity. IMO, the "Owners" response to my comment reflects an unwillingness to accept constructive feedback, the need and desire to try to insult, rather than embrace, hence, reflecting a lack of humility, or ownership, full stop. In possessing a civil litigation background, I ask questions, not intended to put one on the defensive, as it may. Julie's husband (a seasoned mechanic) is kind. I just could not tolerate Julie, who works the front desk, and for the most part answers the phone calls as well. She displayed impatience with my questions. She is the conduit to the mechanics. In any business, the front desk gives the best impression on the appreciation of customers or lack of. Julie should be grateful and thankful that GT Automotive is doing well. This is demonstrated in having a high bar on respect and kindness to all customers. My comment should not be misconstrued as a vendetta as alleged, nor do I consider my comment a "bad review" as further alleged. It is intended to provide an opportunity for Julie to receive and accept the feedback in that this is how she may come across to some. Yelp Guidelines is to rate the "Overall" Experience. It is my first hand experience. Unequivocally, I am not a mechanic, nor is Julie. I had not dealt with Bill on my few last visits, as he'd long ago retired, at least 5 -6 years ago. Once again, GT DOES GREAT WORK. ********************* Business owner information William G. Business Owner Mar 10, 2025

Quick and easy Mike was great to deal with ! Did DocuSign…read moreand was in and out with title in hand in under 45 mins with a great pre owned car ! When I'm ready for another I'll be back !!

When i asked some questions about a vehicle advertised online about meeting New York inspection,…read morethey told me they know nothing about NY inspection. I thought this was a bogus answer as NY is literally next to NJ and I am sure they have sold many cars to NY residents. They also said the car I was inquiring about was being sold "as is" which was not part of their advertisement. I really wanted that car but now I will just keep looking, but elsewhere where I can get direct answers.

I'm a former Ray Catena Infiniti customer (20+ years) and changed due to their dealership in…read moreBridgewater closing. So, I'm fairly new to the Edison Infiniti team (less than a year). So far, so good. Ramon Guitteriez was very attentive and responded to my needs at the time I was closing out my lease. However, I did have to follow up for my license plates a day or two before the temporary ones expired. My recent service visit was surprisingly at no cost to me as a newbie. I'm hoping my experience continues to be positive which is one of the main reasons I continue to buy Infiniti--the customer service. Reading the other comments is disappointing. Time will tell.

This dealership and the Infiniti brand does not know how to take care of customers. Infiniti cars…read moreand customer service are terrible. Your company does not know how to build cars that withstand rain, so mine flooded. I was a loyal customer and paid off my loan several years ago. The company has taken over 19 days to resend a lost lien release letter for a lost title. When they resent it, it was sent from Nissan, not Infiniti, and of course DMV would not accept it. Dmv offered to take a fax statement that the company is the same, but Infiniti wont send it. I have called and emailed your local, financial, and consumer services. They have offered no resolution. I still don't have a letter for a car I paid off. You company is blaming rain, the postal service, and DMV, but taking no accountability. They can't email, deliver or notarize in a dealership, nor send overnight mail (that I would have paid for). I still do not have a letter. Customers can't trust your cars and customer service. Infiniti does not deserve loyalty or business because they have terrible products and customer service. 0 stars

Rudy from Reydel Volkswagen in Edison was very helpful from the time I contacted the customer…read moresupport team. He is/was very responsive and provides all of the relevant information to make the best decision. Highly recommended for those looking for their next vehicle and top of the line customer support!

Hi Everyone, Rydel Volkswagen is definitely a 5 PLUS Star…read morerated dealership. I want to shout out to the BEST SERVICE ADVISOR NICK. Nick is very polite and very provides Impeccable service on my daughters 2018 Bettle. As soon you walk into the service department your greeted with a warm welome and feel very comfortable with just a few steps into this dealership. I've been a loyal Rydel Volkswagen customer for 20 years now and I'm not sure how they do it but eveytime I walk in for service or sales my experience gets better and better. I highly recommend Rydel Volkswagen for all of your vehicles needs and wants from buying or having any service needed. Thank you once again Nick for always providing Excellent service and recommendations.

Get: Your future Lexus here!…read more I bought my Lexus NX @ Lexus of Edison and I've never gotten better service from another Dealer/ Manufacturer. I was dreading going car shopping when my Equinox was totaled but I can't recommend this dealer enough. Zahid was super knowledgeable about all things Lexus and I felt I was in good hands from start to finish. I do think when my current lease is up that I'll probably return because of his great service. Also, the finance manager, Henry was also amazing and I didnt feel he was trying to upsell me but that he valued me as a customer. He talked about how important customer retention is. I feel like I will be returning, and I'll be recommending this dealer to friends and family.

I was disappointed Lexus of Edison wouldn't service my truck since I didn't buy it from them.read more

Everyone at Bell Audi was super friendly and accommodating. Special thanks to Jason Skolnick, who…read morewas 100% professional and provided excellent customer service even after my purchase. I had an issue with the Audi app, and although he said it might take a few days to fix, he had it resolved by the end of the same day! The team here wasn't aggressive like some other dealerships. I highly recommend Bell Audi for a seamless and professional car-buying experience!

In late July, I called your service department to schedule maintenance for my 2019 Audi Q7 (61,500…read moremiles). Although I have completed nearly all maintenance at Bell Audi since buying the vehicle brand new, your team refused to sell me the 60K/70K prepaid service package, claiming I could only choose one individual service(either 60K or 70K). Confused, I reached out to another Audi dealership, where I was promptly sold the package and had my 60K service completed by certified technicians. In early September, I received an automated text from Bell Audi stating my Q7 was overdue for service. I replied, explaining the frustrating experience I had and that I had taken my business elsewhere. The response I received is what prompted this review: "Sorry to hear that... do you want to schedule the 70K service with us?" I was stunned. After pushing away a loyal customer, you expect me to turn my back on the dealership that actually helped me and return to yours? Not a chance.

We had an excellent experience working with Chris Flusk at Ray Catena Mercedes-Benz on the purchase…read moreof our GLE 450. Chris was extremely knowledgeable, professional, and helpful throughout the entire process. He took the time to explain everything clearly, answered all of our questions, and made the whole experience smooth and easy. We really appreciated his experience, honesty, and customer service. If you are looking for a Mercedes-Benz, I highly recommend asking for Chris Flusk. We are very happy with our GLE 450 and the entire experience!

My family completed two Mercedes leases through this dealership within about two weeks and when I…read morelater asked to speak with the General Manager about a promise they would not honor, I was told the police would be called if I did not leave. I leased my first Mercedes here, then returned with my father and personally paid his down payment because he could not afford it himself. I trusted this dealership enough to bring them more business and was even considering bringing my mother when her lease ends. My first visit already involved waiting several hours before the transaction was completed. My mother became extremely tired during the wait. The dealership apologized, and I accepted the apology because I understood that busy days happen. I still returned because I believed they valued my business. During my own deal, I asked whether I would receive a Mercedes glass set if I brought my father in to lease another vehicle. I was told yes. The dealership had already honored another souvenir promise connected with my lease, so I believed this one would also be honored. Before my father signed, I raised the issue again by phone and text. My text said I expected to be "hooked up with a couple nice souvenirs" for convincing my father to choose Mercedes over another brand. The text does not contain an express written confirmation, but it shows the subject was raised before he signed. Nobody corrected me or said it would not be honored. After my father completed the lease, the story changed. The dealership denied the promise and turned the matter into a debate over which salesperson said what and whether anything counted because it was not in writing. I was also told the approximately $178 glass set might have to come out of a salesperson's pocket because he made only around $70 on the deal. I never asked an employee to pay personally. I asked the dealership to stand behind what I understood had been promised. This was never simply about a $178 souvenir. My family completed two Mercedes leases, I funded my father's down payment, and I was prepared to bring more business. It was about honesty, respect, and how I was treated after the deal was finished. I repeatedly asked to speak with the General Manager but was not given that opportunity. I continued speaking with a representative whom I believed was a manager, but later learned was listed as a salesperson. Dealership personnel then wanted the conversation moved from the public counter into a private office. I declined because I felt safer where other customers and employees were present. While I remained calm in the public showroom asking to speak with the General Manager, I was told the police would be called if I did not leave. I did not threaten anyone, become violent, or act physically aggressive. I became emotional because I felt humiliated and blindsided after working hard to help my father get this car and bringing the dealership a second lease. As a person of color, being threatened with police in those circumstances felt discriminatory, intimidating, and degrading. I cannot prove what motivated that decision, but I felt singled out and treated like a threat simply for remaining in a public customer area and asking for senior management. I attached a video because I do not want the dealership to later claim that I was violent or threatening. The recording is mostly audio, but it captures the interaction and supports my account that I was emotional--not aggressive. This was not just poor customer service. I accepted their apology, returned with more business, paid for my father's lease, and still ended up dismissed, denied access to the General Manager, pressured away from the public counter, and threatened with police. It made me feel unwelcome and discriminated against after my family gave this dealership two leases. I have filed formal complaints with Mercedes-Benz USA and the New Jersey Division of Consumer Affairs so the full incident can be reviewed.

Over many years I have bought at least 8 vehicles, cars and trucks. Nice people. Knowledgeable. Can…read morebuy a vehicle in under an hour when you are not financing. Some wiggle room on posted prices. CarFax on all. They have even let me take the vehicle for a day to see if I like it. Most still have factory warranties in effect and Marano adds their own, I believe, 90 day warranty. Fair prices on trade-ins. I will only buy vehicles for myself and family here. No pressure. No rip-off fees for paperwork/license plates. You can't go wrong. (P.S. First car or two, I had my mechanic check the cars out. Now he tells me no need to check them out, as they are in excellent condition)

I wish these guys were located near me in South Jersey. I drove an hour and a half to purchase a…read morecar from this family business and the entire process was great. Before I drove I asked for a below market price for the car over the phone and they came down significantly to a fair price. No back and forth. I didn't finance the car so I can't speak to that side of the business but I was in and out of there in under an hour with a trade in. Unheard of experience. Their car collection is really cool too. Check them out if you're in the market.