Arrived on time and was courteous. Diagnosed and fixed a bathtub leak in under 20 mins. Will hire…read moreagain.

Called KW on Tues Jan 14th around 8am asking for drain service. Ken sr. arrived around 10am and…read morelooked at job. He said should be able to do Friday and that he would communicate to his son to send me a quote and get scheduled. Wednesday there was no contact, so I left a message late in the day asking for an update. Thursday morning, I called and got Ken jr. I asked for an update. He said what is this about? I told him and he said I will call my dad and get back to you. Thursday, Friday, Sat and Sunday go by with no contact. As I write this review it is Thursday Jan 23rd and I have heard nothing from either one of them. Needless to say, I got somebody else. I am baffled how they blew me off and wasted my time. Jan 23rd update: I just got a message from KW Plumbing after leaving a complaint on their website message form: Here is their response to my complaint of no contact. First lol, best of luck Second I'm a good plumber, I run this from my phone in my pocket... I'm a shitty secretary. I'm sorry

check my update to there response! DONT USE THIS COMPANY HONESTLY FIND ONE THATS HONEST AN…read moreRESPECTFUL! AN HAVE TECHS WHO TAKE ACCURATE NOTES AN DONT LIE! I would never choose this company for oil if I were you. They tell you one thing in person that needs to be done, but then lie on paper and say something different. We have had six guys here, all saying something different, causing a hassle of a mess. Then today, I spoke to Tammy; she was so rude! She didn't care that I had the tech conversation with me on our Ring cam that proves what I'm saying: "I get what you're saying, but it's not what he put on the paper!" I said, "So how come every time a tech comes out here, they lie about what they told me, seeing as it's happened each time?" Her reply was, "I don't know! I'll have to have a talk with them when they come in." I said, "Well, it's getting cold; we have barely any oil and don't want to put oil into the tank, seeing as he told me it would Contaminate it an not work properly! She didn't care, so I went, "Maybe I should have another company come out and look at the tank." She went, "You should, because we no longer want to work with you, and I'll let community action know. I'll email them." I said, "Okay, that's fine," then hung up! They are nothing but rude and never write down what they do on these service calls! I'd stay away! You guys are the worst oil company and so rude. Tammy is beyond rude and makes no sense. Seeing Tammy said it goes by what they wrote, not what they say in person, even though it's on my Ring camera. But we already found a new amazing oil company that doesn't play games and is honest and respectful, unlike your company. Tammy needs a new job, not to tell me she can't go off what I said, even though it happened in front of my Ring camera. None of your techs write accurate notes. So I will let everyone I know to never use your company unless they enjoy rude customer service where you get yelled at! So no need to reply to my updated review, seeing you wasted my family's time with all the lies and no respect! THEIR RESPONSE IS LIES. THEIR TECH LIES! THEY ARE A HORRIBLE COMPANY! THEY TREAT YOU WITH DISRESPECT! I'D REPORT THEM TO THE BBB IF I WERE YOU, OR TO THE STATE! I CAN LAUGH BECAUSE I NEVER MENTIONED COMMITTING FRAUD; I JUST WENT OFF A CONVO WITH THEIR TECH. BUT TAMMY HAS AN ATTITUDE AND WAS SO RUDE. SHE MESSAGES COMMUNITY ACTION TO TELL THEM YOU GUYS NO LONGER WANTED TO WORK WITH US. MATT CALLED TO ASK ME ABOUT IT YESTERDAY! I TOLD HIM HOW RUDE AND EVERYTHING TAMMY WAS TO ME! AND TOLD HIM WE FOUND A NEW COMPANY WHO DOESN'T LIE AND IS HONEST AND KEEPS TRACK OF NOTES! STAY AWAY FROM THEM. THE OWNER IS A JOKE WHO DOESN'T CARE ABOUT YOU AND WHAT HAPPENED. LIKE I SAID, RUN AWAY!

AMAZING PEOPLE! Dave and Peter came out to inspect and plan…read morethe job and both were incredibly professional and attentive to my concerns. When it was time for the installation of the heaters, we had the privilege of being assigned Ryan, Nick and Pat for our home. These 3 young men were wonderful. I felt comfortable having them here, they did a FANTASTIC job with the heaters, the outside unit and the fuse box. I am thrilled with the way they all interacted with my family too. This is the company the you want to do work for you. Their skills and the value for their services are impressive. Thanks fellas!

I am a single woman.Now that being said, Mitchell had fair pricing. He did not add to the price on…read morethe tail end. He is personable and kind! It was an absolute pleasure to work with him! I will use him on future projects and already recommend him to my sister, who needs work done!

Quick response. Friendly. Good work. Reasonable fees for a great job. I would recommend him without…read morereservations

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Working with Pro Comfort was a positive experience from initial contact through proposal and…read moreinstallation. The installers are hard working,skilled and friendly. Highly recommend Pro Comfort and would not hesitate to call them again.

Mike was fantastic and gave us great advice on repairing the old AC unit vs getting a new system…read more The price was great compared to others in the area. 10/10 would recommend.

I called Rob to help diagnose a plumbing problem I was having. I had called a different plumber…read morefirst, and although they did fix a component of the problem, they were unable to identify the cause without opening up more walls. The first plumber was younger and less experienced. Rob knew immediately what the cause was and offered honest advice on what could be done. I should have called Rob first. I highly recommend!

Robert was great to work with on this project. Friendly and keeps you up to date on what he's…read moredoing/needs to be done. He was willing to investigate another issue I have, and I'll be scheduling time with him on that job in the future.

If I could give Landry Mechanical 10 stars I would have. Always great service at a great price…read more Jose and Jack came by today and did the annual water heater flush. Also, they took time to answer my questions as all their technicians do when the job was completed. Thanks for all you guys do :)

If I could give a rating higher than 5 stars, I would! Working with Landry to get mini splits…read moreinstalled in my home has been such a smooth process from start to finish! Tim L came out and answered all my questions and was knowledgeable and provided top tier customer service. Patrick and his team handled the instal and again provided top tier customer service and went above and beyond to ensure everything went as expected! Chose Landry and you won't be disappointed!

I waited a few months before posting this because I wanted to be fair, but my experience with this…read moreplumbing company was extremely disappointing and very similar to what many other reviewers have described. I contacted them about a leak under my toilet. They sent a technician within a couple of days. He was polite, but it was obvious he relied heavily on his supervisor for guidance. In addition to the toilet leak, I asked for a quote to replace our water main shutoff valve, which wasn't working. They quoted $5,000 to fix the toilet leak due to an issue with the flange. Work began around 8 AM on Friday. By noon, the technician said there were complications but believed he could handle them. By 5 PM, he told us he couldn't finish the job and that it would have to wait until Monday. We have one bathroom, and now we had no working toilet. We had no choice but to get a hotel for the entire weekend. On Monday, an older plumber arrived and completed the job in just over an hour. When I called the supervisor to request a discount--given that we had to spend hundreds of dollars on a hotel because their technician left us without a functioning bathroom--he refused. He said the only way they would offer any discount was if we hired them for additional work. They also quoted $5,400 to replace the water main shutoff valve. I got a second opinion, and the new plumber told me that in many towns the shutoff valve is replaced by the town because it's on the street side of the meter. I contacted the town, and they replaced it for $140. This company consistently overcharges and shows no interest in helping customers--only in upselling and maximizing profit. Read their responses to negative reviews and you'll see the pattern clearly. Do not use this company under any circumstances!

I contacted this company for an initial diagnostic to see if existing plumbing permits could be…read moreclosed as part of a home sale, and paid $600 for that visit. The technician who came out was professional and courteous, and the visit itself was straightforward. Later that same day, I received a phone call from a service manager and was told that the only way to close the permits was to replace the indirect water heater. I was told the tank itself would be around $8,000, with a total project cost around $10,000, and that this type of equipment could not be purchased directly by a homeowner in Massachusetts. That raised concerns, so I did some research and spoke with other plumbers. For context, my system uses a standard 45-gallon HTP indirect water heater, and comparable units are widely available for homeowners to purchase, typically in the $2,000-$3,000 range. I followed up in writing to confirm what I had been told, but instead of a direct clarification, I received a general explanation of flat-rate pricing that didn't address the specific points. In the end, I worked with another licensed plumber and was able to close the permits at a significantly lower cost. I understand that pricing can vary, but the lack of transparency and the inconsistency in what was communicated made this experience difficult to trust. I'd recommend asking very specific questions and verifying key details before proceeding, especially if you're under time pressure.

I can't recommend northboro oil. They replaced my boiler and two years later the storage tank…read morefailed as well as several fittings leaked and needed to be replaced. 4200 dollars. Choose someone else.

Northborooil installed bryant HVAC system for me. After less than 12 months of using, the joint in…read morethe air handler leaked. I had 3 licensed hvac guys looked up, all saying the joint was soft soldered which is up to 400 psi good for hot water pipes but not good enough for new bryant system, it should be brazed for up to 800psi. Northborooil denied their responsibility and gave a repair quote which was higher than all the other hvacs. Another complaint is Northborooil didn't register bryant warranty for me. Btw, the Northborooil hvac technician was rude and kept blaming someone touched the line, nobody walked up and touched anything in the atic after the installation. While other hvac companies were courteous and subjective. Be careful to choose Northoborooil for your hvac job.

I needed a new thermocouple for my gas furnace. CPS was able to schedule a call the same day. Chris…read morewas on time, professional, wore dust covers on his boots, and got it fixed within 15 minutes. They are paperless, so the receipt will be emailed. I like all that. The reason for the so-so rating is the cost. It was $150 for the house call, then $150 flat rate to replace a $10 part in 15 minutes. I understand people need to make a living, but that is a bit extreme. They were clear about the cost up front, though they would not give an estimate for the thermocouple replacement on the phone. Which I now find surprising given they work on flat rate.

Curtis arrived early, put his booties on, and immediately went to work. He listened to our problem…read moreand resolved it quickly and courteously. We highly recommend him!