I've been utilizing Landry for a couple years now and can't say enough about them! Sam came out for a scheduled yearly maintenance appointment and not only did a perfect job but took the time to explain everything to me as well. Sam came back out a week later to reinsulate my furnace. He did such a perfect job it looks like a big Christmas present wrapped It's clear Landry's first priority is their customers satisfaction as it shows in their work. The value for the quality of work you get is phenomenal which is very important to me. I am completely satisfied with Landry's services and will always use them exclusively. read more

Called for them to come out when I did not have any hot water in my home. The technician they sent didn't know his a** from his elbow. He plain out said he didn't know what to do and called another technician. The tech on the phone walked him through the entire session which ended up with me paying $260+ for a new zone head. Less than one month later, I had no hot water again and I went with a different company. Tech from the other company said the first guy replaced the wrong zone head. I see Landry and I shutter. read more

I was using these folks for all my routine services and any fixes needed on my oil burner. Then one of my zones stopped working. I was told I was put on a call back list. I did not hear for a week. I called back two more times. 2 weeks go by and they finally called me back. Needless to say the work went to someone else and now the other company will be my go to for service calls and routine maintenance. read more

Should've listened to the other bad reviews. Gave me a $2500 quote for something that cost me $90 and 2 hours to fix. I understand needing to make a profit, but that is absolutely ridiculous. I'm pretty sure the quote was that high because the plumber was talking to my wife because I was at work. He was supposed to email me the quote, but only emailed me some membership information, which just adds to my suspicion. They also never called me back after I called to see if we could work something out before I did it myself. They also said they didn't have the tools to do what they needed today, which also makes no sense considering I sent pics ahead of time and it was a very simple job involving replacing some old cast iron pipe with new PVC. Very simple. Cost me $90. They should've charged mid-hundreds and I would've been fine. Not $2500. That's insane, do not go here. read more

Landry came out to replace my central ac unit in my attic. Everyone was very friendly and eager to make sure we were getting what we wanted. We had four companies come out to quote the job and we are very happy we went with Landry. read more

Landry quoted 1,000 dollars to replace a toilet. We were not looking for a gold plated throne - just a working toilet. They are definately price gougers. read more

It would be a one except they were responsive after both failures. It's unsettling as my direct emails or msgs left since March have had no response. I am a landry customer and at this stage I went with the wrong company. Aside from their outrageous plumbing estimates compared to local plumbers we had a propane conversion that has been horrid. In less than 18 months there have been two propane leaks at the furnace that have resulted in the system shutting down for mutlitpe days. the recent one in march of this year after the routine annual service had the manufacturer rep and landry pointing fingers at each other. We are still waiting for completion of the punch list by the Landry Service Manager who was onsite in march and assured us they would be resolved. Natasha has asked me to complete a survey with a follow - up from Zane. I have waited long enough. read more

Very responsive to my inquiry. Was able to get an appointment quickly. Professional technicians.

I spent $1,665 in parts and service for a unit that was operational until two Landry service representatives left. On June 6th alone, I received 7 different quotes for repair and on components needing replacement. In the evening, I was called and provided a quote of $8,051 to replace the evaporator. I found it curious that I kept getting quotes the next day to repair (now the motor) and replace components piecemeal instead of honest advice to replace. I had to ask - wouldn't it add up? I called Landry because I supposed it was a reputable company due to the great reviews and I wouldn't have to deal with exactly what I've had to deal with. Buyer beware. Landry advised they would compensate and they haven't. Their estimate to replace was higher (after all their promotions and discounts) than two other companies that estimated better components without "promotional" discounts. It seems Landry will back up their claims for the units they replaced. Everything else is the fault of the last company that serviced or put new. read more

what a great experience in both getting our gas fired furnace fixed (broken starter, fixed the next day once new part arrived) as well as getting a 3 unit mini split installed this December! Here is what i love about Landry: 1. very professional and responsive via voice and email. 2. very skilled and creative in finding a way to install these units and run the lines in our 100+ year old house. 3.the quote for the mini split included all of the charges like for the electrician and we paid exactly what was in the quote. NO SURPRISES 4. workers were very quick and clean. we did not have to clean up after them at all and the install looks great and unobtrusive 5. the Landry office was very adept at navigating Mass Save and getting us a 0% interest loan to finance the mini split. 6. The Landry office made sure to follow up after the job to apply for our rebate. 7. from initial visit to installed was less than a month. These jobs were not cheap but I feel like we got our money's worth. 100% TRUST AND RECOMMEND LANDRY. read more

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Asked for replacement of 1 half foot of pipe that leads to outdoor connection to hose. I understand prices have gone up but was given a quote of 798 to do. Tech said they would call their boss. I'm thinking 350 tops because it's a matter of cutting and replacing a l shaped piece of pipe. I don't nor did need a ball joint shut off because the one hand is new it was literally 1 1/2 feet of pipe. A job that would be an hour of really taking time. Called to give feedback and all I got was I'll have to escalate. Going with another company because they even said that price is ridiculous. Hope your business does well and customers should really look at your prices because they are being price gauged no worries tech was happy to walk away with 99 dollar check for an estimate that was way overpriced and he didn't seem to care as well as the company. So just paid 99 dollars for 15 minute estimate. Ya that's a savings and btw. A small project should only require 1 person. Not a second person that looked as if they were just going to hand tools to the tech. Would never recommend this company because they couldn't even explain why the cost was so much read more

Call Landry if you want to get ripped off. I thought I was getting my A/C serviced. Turned out it was just an " inspection". Kid that came out said I needed a new start capacitor (~$25 at the supply house) and a new 30 amp contact switch (~$40) on each of my outside condenser units. Ok fair enough, they have never been replaced and the units at older. Here's the kicker. $1800 to replace 2 capacitors and 2 switches. Then, there was the "premium service". They spray some water through the condenser fins outside to clean them and clean the squirrel cages on the air handlers in the attic for a mere $2000 more. So $3800 to clean the dirt out of the air handlers and replace ~ $200 worth of parts ( that's generous on the parts). I was born at night but not last night. I had to give them one star to submit the review but they deserve zero. Rip off!!! read more

I am extremely pleased with Landry Mechanical. They responded within moments of me sending out a bid request - at 7:30 at night! In minutes, I was on the phone with their extremely polite and friendly representative, who was able to get me a plumber for the very next morning. Exactly what I needed. That morning, Paul arrived on time and the company sent a picture of him shortly before he arrived. Very helpful. Paul listened carefully to the problems I was having and quickly diagnosed the issue. My faucet did need to be replaced, but the shut off valves under my kitchen sink were fine. The price to remove my kitchen faucet and replace it with the new one I had already purchased was reasonable. Paul worked very efficiently, and the worksite was completely clean when he finished. He answered all of my follow up questions and gave some good suggestions for things I might want to have done in the future. He was also very polite when I said that I would think about the suggestions. I appreciate that Landry mechanical offers a huge variety of services that span the entire plumbing, HVAC, and electrical spectrum. After their spectacular showing today, I will definitely be calling them in the future for bids on future projects. Thank you so much! read more

Landry Mechanical - New faucet installed! - Plumbing Near Me - Millbury, Massachusetts

Arranged to have the come to assess the problem I was having with my heating unit. Verified my address, date and time. Confirmed twice. They never showed up. Apparently went to a different town with the same office read more

Horrible communication, they will schedule you for one day, ask you to switch, and then make you wait all day for someone to show up. I left work early to be here around the service time. They claim they will update you through the day about when your tech will show up, they don't, they send a generic text saying "you're on the schedule". I've spent over 3 hours before today trying to communicate with their team to set up a time that would work for me after working with them when they canceled on me because they were overwhelmed with service calls. If that's the case, dont schedule mine. If they ever show up I might go through and get the quote but they charge for that too. Will most likely go with someone else due to this beyond frustrating, totally unacceptable experience. read more

Yes! They found the parts needed to repair the circuit boards that were burnt out in a surge of some type. Hoping it will work a little longer! Didn't try to over sell a new unit like everyone else wanted. So appreciate the efforts they made to get this done! Devon was great, helpful and knew what he was doing! Thank you!!!! read more

The service was good, and the people were great to work with, but it felt a bit overpriced since they charged $250 just for the installation of the garbage disposal. read more

Dear Mr Landry, For your reference I refer you to invoice 48272600, Jan 02 2024. The 'story', as you put it, is factually correct, with one exception. I provided feedback to your website on two occasions (rather than sending emails) but never received a response. I did, however, have a conversation with one of your colleagues, quite by chance, following an unsolicited phone from your office touting for business where I shared our concerns, regarding the work and pricing. The lady in question assured me someone would be in touch. No one did. read more

Landry Mechanical just installed a whole-home Heat Pump system in our house and we couldn't be happier with our choice. We received excellent customer service, communication, and work provided. Not being that familiar with Heat Pump systems, we relied and appreciated their knowledge and expertise. As someone who researches before calling, I knew that they had a very positive reputation, but I would say that they even exceeded our expectations. The complete job experience couldn't have gone smoother, from help with all the Mass Save paperwork to scheduling and time estimates, all good. I would highly recommend this company for excellence all around and for their top-notch employees. read more

The 2 plumbers were so professional. They even put booties on to come in my house. They went back to their building to get a longer snake and completed the job! I would have them back again in a heartbeat!!! read more

Great customer service! I had an issue with my heating system in my new home at the start of October as the weather started to get colder. I called Landry and they scheduled a tech to come out the very next day! Kyle came out, diagnosed the problem, and provided a temporary fix all within 2 hours of arrival. I am very pleased with the service I received. read more

Where do I start? The estimating process and install was quick but that's about the only pleasurable experience I had with Landry back on 12/2022. After the furnace was installed, the exhaust pipe to the chimney fell into the house emanating fumes into the house. Good thing it happened while I was awake or I may not be typing this. Called them back to the house and this time it was securely mounted. Fast forward to a year later when I had the furnace serviced. The serviceman noticed that an oil filter had not been installed on the original install. Shame on Landry for sending an incompetent install team. No oil filter installed and improper mounting of the exhaust which could have caused a death! They say all their technicians are all certified blah blah blah and they go through the proper training. Clearly someone missed a class or two. So the technician who notices no oil filter on the unit installs one. Two days later my furnace stops working! He comes back out, bleeds the line and says I'm all set. A day passes and the same issue. This went on for two weeks, tech comes out bleeds the lines it works then it stops. After discussing with the service manager many times a resolution they wanted to ultimately change my oil tank at a cost of about $5,000. Stating The tank was failing. I explained how does the furnace work for a year with no problems, you install an oil filter and now it does not work properly. I demanded they remove the oil filter to see if it will work properly and it did and it has for over a month now! So here I am back at square one with a furnace that is probably out of a manufactured warranty because it was improperly installed with no oil filter from the beginning. I have tried multiple times with their service manager to come to an agreement on a resolution even if it means replacing the oil tank at a cost. He was still coming back with a cost that was not in favor to a consumer who has had nothing but issues after the install. Charging almost double the cost of an oil tank. So with all that being said where do I go from here? I paid over $10,000 for the new furnace and install with Landry to feel like I've been left in the cold with no reliable service after the fact. Shame on you Landry! I suggest you retrain your staff, even your service manager who could have been prevented this bad review!!!! read more

Not great service at all! Ordered the wrong part we had to wait for another 5 days for the correct part to arrive. We got received a call to schedule the service then to be told oh sorry the part did not actually arrive yet. Called many times to ask to speak to a manager Was promised a call back from Emily the manager to help fix the issue never received a call back from her. Then was told that Tyler another manager would call me back and still nothing. For a family owned business this is horrible. read more

While the technician was great at what he does and professional, I was quoted 300 dollars less than what I was charged by this company by two other companies. Unfortunately I'm going away and needed it done fast, and this company also charges a 99 dollar fee just to look at it, so I went with them. Again I liked the tech, but 541 dollars for a half hours work and a washer valve change out is just ridiculous. read more

i had a toilet leaking and called Landry Mechanical. They were out the SAME DAY and earlier than originally told. Those two things alone were a 5 star plus for me. Mike was very meticulous about everything, knew what the problem was and quoted me a price. The job was done within a reasonable time and everything was cleaned up. Very pleased with Mike. Thank you! Also, thank you to the girl who initially took my call. she was very personable And I feel went out of her way to get this done asap. I will use you in the future and will also recommend your company to everyone! Thank you again! read more

Our old furnace got broke down and I called the company. They recommended to replace the Furnace, which I agreed. However, Fhey pressed me to sign the proposal when I told them that I would like to finance through Mass Save instead their 10% interest financing, they turned into a cold turkey not communicating any further. They seemingly taking care of customers, but they are not give and take in conducting their business being picky looking for their taste and interests. Not customers oriented at all. read more

We had Landry come out after two other companies couldn't figure out what our issue was with our mini splits. They were very very quick to respond to all inquiries and scheduled us quickly. The technician was very knowledgeable, friendly, and thorough. They absolutely provided quotes and information before doing any services--prices were very transparent. Perhaps a bit more pricey but we wanted the work done quickly and correctly and Landry did that! We had a great experience with them! read more

Absolute ripoff. Understanding the cost for trade workers, insurance and running a buisness, they want to make a million dollars per job. Changing simple shutoff and a couple faucets is nearly $3000. Called a local, master insured plumber. Came and did it all in 1 hour, charged $750. I'm ok with making money, just not ripping people off and charging for estimates. If you want to give outlandish estimates, don't charge for them. read more

Woke up one morning and found the furnace muddled in puddle. "Not good," I thought, and went to 'Yelp' for help. Came across Landry while scrounging the pantry for breakfast and boots and a wet vac to put to use. Ken came out and evaporated my pout, with a quick look, assessed the spout without doubt; fixed it up real nice so no more bathing for the basement mice. Now with heat and hot water warming our souls, I say: LANDRY MECHANICAL is definitely the way to go! Staying now warm and happy, and not a cry, the furnace burning smoothly with the basement floor dry. read more

Landry Mechanical - Plumbing Near Me - Millbury, Massachusetts

This is a fantastic company with an owner that really takes pride and making sure his customers are satisfied. It's refreshing to see somebody run a business and actually care about feedback. Evidenced by their consistent overwhelmingly positive reviews. It's the clear choice of a great company to work with. Would highly recommend. Everyone I've come in contact with this company has been friendly and helpful. read more

I had a great experience with Landry Mechanical; I found a small leak around my upstairs toilet and they were able to get me an appointment in less than a week. All representatives that I worked with were friendly and professional. Jon arrived on time and had things fixed quickly. He explained the issue to me and what was done to address it, answered my questions, and was also kind enough to provide some recommendations to me to prevent future issues (at my request). Absolutely stellar customer service that went above and beyond; Landry Mechanical will be my first choice for future HVAC/plumbing needs. read more

Used this company for shower valve replacement. Very responsive. They were able to schedule us quickly. Our plumber, Nick was great. On time, professional. Interested in helping us on general. Would use again! Would recommend them! read more

Very expensive, poor follow up, estimates are poorly written and hard to understand. Tech left a plastic bag draped over hot taco valves that I discovered when I got home from work Called for follow up on questions 3 times NO FOLLOW UP! Will not use again. read more

So, I have used Landry Mechanical a few times now. I had a tankless hot water hear installed (Im sorry I cant remember his name. I think it was Matt McManaman??) and then I had that same hot water heater serviced by Mike P. each visit was great. Very personable, professional and knowledgeable! Then I had a new central air until installed by AJ Johnson and Roger Sampson and also two super nice guys as well as polite. They both were very knowledgeable and got the job done on a really hot day! Here's the other thing, so far every person they have sent here so far as been animal lovers I have two dogs and three cats and all these guys have been great to them, that goes so far with me; even more so than customer service which, by the way, Landry Mechanical excels in. I cannot recommend these guys enough! Thank you very much!! read more

They claim to be a good and responsive company but my experience was not that. They showed up as promised on December 31 to give us a quote on replacing our heating system in Framingham MA. They viewed the job and promised to get back to us with pricing. They then went silent, not responding to a phone call, email and a request on their website. Good companies are respectful of the public's time and project needs. Lazy and disrespectful companies pick and choose when to follow through on commitments. The owner's claim below that I did not actually reach out to them via phone, email and website is incorrect because I can prove I did with phone log and copy of email. This is probably a company with good technical talent but with a disorganized office that left a gap in service. I wish them the best. I wish they were more honest about this unfortunate situation however, and I will hire someone else. read more

We had our gas service shut off because a pipe to a dryer that we no longer use had 3 small leaks. Eversource said we just needed to have the pipe cut and plugged. The service tech from Landry came out and proceeded to inspect all our gas pipes and come up with additional work that was needed. They eventually quoted over $2k! I called another plumber and had the work done for $200 and my gas service is back on. The one positive thing I have to say was the service technician was very polite and professional, but that's about it. Unless you have a lot of spare cash on hand do not use this company! read more

We have had really great luck with Landry mechanical. They're responsive, they have awesome technicians, and the office staff is super helpful and provides professional customer service. I definitely recommend them. read more

Fairly new to Worcester and were looking for an HVAC company that we could rely on. Thought we found one as Landry responded quickly to our loss of heat and replaced 2 parts (still under warranty) of our furnace before the arctic blast - expensive, but the service was great and deserved 5 stars! But, since then, we have been getting the 'run around' as we try to get assistance in getting reimbursed for the parts under warranty. So very disappointed as our search for a reliable HVAC company continues! read more

The response was good ... but thats where it stops.. The technicians came and figured out what the issue was. They left giving me the options for the issue. the first option was to order the part and have them order it and install it. They wanted to charge me $1400 dollars for a part which costs about $40-$50 + install... the second option was given to replace the machine which was $6000 approx. The thing that really got me going was when they left they didnt even bother to close the Navien Water heater which they opened up.... they took the screws to put it back togather. there were parts that have been left in and not even put back in place. Price gauging and a lack of service is quite infuriating. Never again. read more

Ray, I scheduled a visit for assessment purposes and to get a quote. Tim visited me this morning and it was a very professional visit. He was able to answer all my questions and made recommendations on the spot. I am just waiting for a proposal now (which I hope will be fair). Reading all the comments - and most importantly - your responses; makes me believe you are a very professional company. Looking forward to receive the quote. Will post again with the progress. Jorge Riveras Part II I did receive the quote the same after the visit. Which is something to praise the company about. read more