My experience yesterday afternoon truly exceeded my expectations. Laura, the office manager, was warm and welcoming from the moment I arrived. The office itself was well organized, friendly, and clearly focused on providing excellent patient care. Melody completed my pre-testing and was thorough, professional, and efficient. She made the process comfortable and took the time to clearly explain each step, which I really appreciated. Lastly, Paula, the optician, was outstanding. She was incredibly patient and took her time helping me choose a frame that suited me perfectly. She was also very knowledgeable about lens options and helped me select what best fit both my prescription and professional needs. The attention to detail and genuine care shown by the entire staff made a huge difference. Every team member was kind, efficient, and skilled. I highly recommend this office to anyone looking for top-notch service and an exceptional team. read more

The good: Making an appointment here was super easy by phone. They took my VSP eye insurance and I was able to get an appointment for my husband without any problems. The bad: My husband found cheaper glasses elsewhere so didn't end up buying his glasses here. They're closed Mondays and Sundays. The interesting: They don't do LASIK surgery themselves but they can consult you on it. read more

I've been going here for years ! Staff are friendly doctors seemed to be well knowledgeable. My favorite place to go when needing an eye check up read more

Not a good experience. Trying to get an invoice from them for my FSA and I requested it emailed. Never received went in person to get a hard copy. Still not the correct invoices. I had to manually scan them. I have spent a couple of hours trying to sort through. Basically, they cannot give me an invoice so I can submit what matches what they charged my card. They switched billing systems and won't take ownership for this issue. read more

Friendly and quick service. I would recommend to anyone looking for an eye doctor. I got glasses.

The Front Desk Girl with glasses was incredibly rude. She was using her Phone the entire time when I walked in. I had nobody Greet or say hello. Thankfully Dr. Jessica was amazing and made the exam nice. read more

I had the best service, ever since I called they were really nice and professional.. they made me an appointment within days.. doctors were so nice, helpful and explained everything every step of the way... I'm so glad I picked this office, they also have a Huge selection of Glasses . I picked mine with removable shades... Can't wait to finish things off on my end... Great looking shades with insurance and all... They get a 20 out of 10.. highly recommend them to anyone looking for great service... read more

Took me in right away at the scheduled appointment time. Explained me the results of the tests. Ophthalmologist was very knowledgeable and took the time to do all the tests. read more

The two stars are mainly for the office manger, who was very rude. the doctor was unavailable but didn't inform me in calls right before the appointment. read more

Been coming here for 35 years, never a complain, good people all around. dr Nguyen and her team is awesome

The staff was friendly. I had to wait since there was someone ahead of me but I got to shop around with the employee to find the perfect frame I had in mind. The Ophthalmologist was really friendly and informative would recommend to come pay a visit. read more

Excellent service. I have been with this office for a long time. I have always been happy with the staff and Dr. Kas is a wonderful optometrist. read more

The office is well run and the optometrist dies a great job. There are lots of frame styles choices.

I came in for a small repair, which only involved putting a small screw. They treated me like I was a repeat customer and didn't dismiss me because of how small of a request it was. Kim was very helpful. I greatly appreciated this because these glasses are literally my favorite and didn't want to buy them again. read more

Precision Eyecare Centers - The glasses they fixed for me. - Optometrists Near Me - San Jose, California

They broke the plastic tip cover. Now the pointed metal is exposed and the glasses are not wearable. The associate was very rude and kept say "Don't talk over me." I paused and listened to her explanation. I understood that I signed a damage waiver. Thus I knew they are not responsible. But when it was my turn to talk and try to find a solution, she tried to shut me up and kept saying "Don't talk over me." The least I was expecting was an apology and a solution to the problem. I was already on my way out when she asked me to leave. I was even ready to pay a few dollar extra for the plastic. The lenses costed me $180. And now i can't wear it untill and unless I fix it. Obviously i am not going back there. read more

Precision Eyecare Centers - Plactic tip cover gone. Pointed metal exposed. - Optometrists Near Me - San Jose, California

My prescription was messed up twice by Dr Jessica Vu. Both times they tried to pin it on me. Over prescription once, then wrong prescription twice. I gave them my current glasses and asked them to copy the exact prescription, but they even messed that up . Now I've all day headaches from using the wrong glasses Taking my family's business elsewhere. read more

Messed up my prescription 2 times and I have been having horrible headaches ever since

The staff here is great. I have never had any issues being a client with Precision. I know to each their own so the negative reviews are just that. Someone else's experience. My experiences are all positive. Are there sometimes clerical errors, yes. I'm not a perfect person so I don't know expect perfect services no matter where I go. You know you're dealing with human beings right? read more

Dr. Redman stopped taking patients and the staff cancelling confirmed appointments. They do not even honor appointments taken a month in advance. Not going there anymore. Horrible front office and staff. read more

The rubber nose grip broke off of my glasses and I needed to get it fixed quick as it was hurting. I stopped in and they snapped another one on and there was no charge. I had contact with a couple of the women in there and they could not have been nicer. Many thanks to this business! read more

Both Eye Drs, are wonderful. However while looking to buy sunglasses, Dr. Chin opened up one of the cabinets for me to check different sunglasses. I tried on a few pairs - each time I pulled my mask down to see how they looked. Each time one of the techs yelled at me to "put-your-mask-up"! I tried on 2 pairs.... I saw another cabinet and since Dr. Chin opened up one cabinet I assumed (yes I know what assumed means..) I could open that cabinet and try on another pair...and got yelled at YOU CAN"T OPEN THAT!. How are you supposed to try on glasses you can't touch? My husband and I spend hundreds that day - he almost cancelled his order he was so disgusted with our treatment. If your techs are that afraid of working with clients, then close. Love the Drs!!!...techs.??? read more

They mislabeled my boxes for my contact lenses which cost more than I could have purchased them online. They asked me billing questions months after I was there as if the office couldn't keep it together. My technical review of my eye condition was somewhat mediocre and I think they should have encouraged me to pursue getting work done earlier rather than later. Somehow this office shows a five-star review on other locations but looking at other reviews below can't see it being more than a three star service. They didn't accept my insurance which was good but looking back I wish I had gone somewhere else. read more

If I could give this place a negative rating I would. Ever since Dr. Redmond sold the practice the service has gone down hill. Rudeness seems to be the norm at this place. The selection of glass has diminished to cheap frames. I will not be returning and certainly telling friends and family to look else where for service. read more

The staff was incredibly accommodating to me. They were kind and all of the staff and physician provided expertise, comfort, and exactly what I needed to get through and eye issue. I definitely will keep them as my primary care for my eyes. read more

I have been taking my family to Dr. Chinn, Dr. Redman and Dr. Salgado for almost 10 years. The staff is wonderful! I like the procedures the practice has in place during COVID-19 including taking clients' temperature before entry and having us wear masks. I like that the littlest ones, ages 4-6, have images they can use for the eye exam in lieu of letters. Thank you for having an office in the South Bay! You rock! read more

Great customer service. They make feel welcomed and helped me find the best glasses. No wonder my mom recommended me this place.

This is far the best optometrist I've been too. I had lost my contacts today unfortunately and I needed them to get back to Los Angeles for the drive. I had the honor to be helped both by Laura and Kim! They were extremely patient and kind with me the whole time. I felt welcomed and appreciated. Also the doctor was so nice and helpful! Would Definitely use this optometrist when I move to San Jose! read more

I was a customer here for years - but they've gone down in customer service. I got some text message for an annual checkup. I didn't confirm but got a follow up 2 days before the appointment saying "see you at your appointment" so I assumed it was confirmed. But when I arrived there, they refused to see me because I hadn't confirmed it. Why did you send me a follow-up text message 2 days ago to say "see you on Thursday"?! Anyway, looking at other reviews and all, it seems this place has gone down hill. Will be finding another place. read more

Precision Eyecare Centers - Optometrists Near Me - San Jose, California

Wonderful staff, great customer service! I been talking my daughters here for the past 3 years and never had an issue!

All optometrists and receptionists here are knowledgeable and very helpful. They are responsive and provides top notch customer service. The facility is very clean and they are up to date with the latest optometry technology/equipment. These people care about their patients. My eye frame had a defect and they were able to fix it for me the same day. I highly recommend going here. read more

Dr. Redman and staff are a pleasure to work with. The office feels airy and open, calm, and professional. I have very complicated vision issues, and, as I've learned the hard way, I cannot trust my vision to just anyone. The entire exam was done with care and consideration, from the pre-doctor testing by a kind and bubbly technician, to the exam itself by Dr. Redman. He took his time and made me and my eyes feel at ease with both the glasses and contact lens checkups. The result is some of the clearest vision I've had in a decade, and incredible peace of mind concerning the health of my eyes. I can and will very confidently refer friends and family to Precision Eyecare, and I'm sure their experience will be as warm and pleasant as mine. A great place for your vision needs! read more

5 stars for Precision Eyecare in San Jose! The staff I have dealt with for 4 years have been polite and professional. Dr. Redman never fails at prescribing the correct lenses and Melissa has always recommended the perfect frames. All the staff have been very helpful, especially during the Covid crisis. At my recent visit, Kim requested a call upon arriving in the parking lot. She greeted me at the car, accompanied me to the door, took my temp then took me straight to the exam room. Kudos to the staff for creating a safe and comfortable atmosphere! read more

I highly recommend calling this place and scheduling your next eye exam with Dr. Linh Le! My husband and daughter also sees her. She is very professional, smart, kind and thorough! The staff is very nice and welcoming . Such a hidden gem walking distance from my house! read more

As I recently moved to this area, I searched for good eye doctors as I have high myopia and retinal detachment. Both doctors Redman and Chinn had good bios, so I decided to go to this location. During my first visit with dr Chinn (although nice) he didn't cover all the topics with me. He said that I need to come for another appointment to try the new lenses he ordered, and then we can cover my retinal image and talk about surgeries. He said there is another patient waiting and we still have to get the trial lenses. I didn't like the fact that I had to be rushed because of another patient, but I didn't say anything. I have ordered 2 pairs of glasses from them and waited 3 weeks before the glasses and trial contact lenses came. During the wait time, I called them if the lenses are in already, as they are medical necessity. The lady who picked up the phone was irritated and said that they are waiting for them to become available in stock. Finally, after 3 weeks I picked up my glasses but they didn't want to give me the trial lenses as they said I need to see the doctor for fitting and schedule an appointment. So I arrived for the second appointment, and it became obvious that they scheduled 2 people at the same time. Dr Chinn came out and said that here are my lenses and to try them at home and that he has another patient waiting. Wow. The reason for my second appointment was to fit the lenses in front of him, go over my retinal image for which I paid and talk about surgery. When I pointed that, he took me in and was very rushed. I was out in few minutes. He said that it was a miscommunication that they didn't give me the trail lenses when I arrived few days earlier to pick up the glasses! They don't consider that people take time off from work for all the times they asked me to come in. In the end I got a pamphlet about the surgery, but again no going over retinal image (and I had retinal detachment). I don't care that there are other patients waiting, am I not a patient? Very disappointed. Although the doctor is nice and have a good bio, This is a very disorganized place and I'm not sure if I will be back next year to this place. read more

If its possible to select a 0 i would, but 1 is the only way i can go now Stay away from those guys!!! they will treat you as a car dealership!!! and as soon as you get something you like they will raise a price on 300% I been a customer with them over 6 years and one person Alina Matvy was a great helper, this year she is no longer with them... and here we go... services is awful !!! and price from nowhere... I ordered my son's glasses 2 years ago for 119$ this year same lens 320!!! i asked why? its the same frame, same lenses, they said price went up.. and when i asked why you are guys treating me like you don't care? they actually said yes we don't care, even if you post on any social's we don't care:)) So stay away from those guys!! Dmitri read more

I went to Dr. Redman at Precision Eye Care on Bernal Road for a regular check-up. I had no eye complications, pain, or conditions before this appointment. The doctor used an unusual eye drop to check my eye. I immediately felt pain and discomfort, but understood that perhaps this was a temporary side effect. 6 months later, and I have had discomfort every day. I have had to visit 2 opthalmologists to help mitigate the pain. When I contacted Dr. Redman's practice, the staff took days to get back to me, and told me that they would charge just to conduct a consultation for the pain. Despite my complaints, the doctor did not try to reach out to me, and when he did many days later, he did not offer a solution or ways to help. Instead, he said that I might have a ' pillow allergy .' I do not recommend this practice. read more

Dr. Redmond is a fantastic doctor and my entire family and I have been patronizing his establishment since it opened is San Jose. It's ironic then, that the reason we won't be returning to Precision Eye Care is because his front office staff is patronizing and condescending. During this stressful time where you long for a bit of civility, it's not worth the effort to deal with discourteous personnel. Let's hope that his office in Mountain View is a better reflection of his professionalism. As far as the office in San Jose goes, it's not worth your time. read more

I went yesterday to find out how much it would cost to buy a new pair of glasses. I have new insurance, and Precision Eyecare is right by where I live. Margaret immediately answered all my questions, and asked me to call my Eye Doctor to get my prescription, so we could get me on the road. I selected my frames with the help from Melissa, and that took about 10 minutes. Meanwhile, my prescription arrives, and Melissa explains cost, and when my glasses should arrive. 20 minutes time maybe! It's a total pleasure to be a new customer, and have everyone at Precision Eyecare, enjoy their job. You can tell all employees go out of their way to make each customer feel valued. Well done ladies, thanks for caring. Your effort is a direct reflection of your managers, and owners!!! Thanks again, John R Testani Spirit Motorcycles read more

The best way to describe the doctors and staff here? Amazing! Their demeanor, how much they care is truly amazing. Kim is awesome and just takes care of you... the doctors are thorough and kind. Been going to them for years and years and won't ever change. Check them out. read more

Always friendly staff. Dr Chinn and Dr Redmon are very responsive and professional. Low turnover means the staff gets to know me and my family by name. Dr Redmon changed his practice a couple of years ago and we are looking forward to working with Dr Le in the future. read more