Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

Prompt response. Phone consultation was very extensive and I didn't feel rushed. Jeff was very…read morethorough and explained everything in terms I could understand. I highly suggest calling to discuss your particular situation with them.

My problem wasn't diagnosed during the first visit & the alarm light was no longer showing so they…read moreonly charged 100.00 (on top of the $290 something that I had to pay just to bring it in.) Within a mile of driving it the light was back on, I had scheduled another appointment for a week later for something unrelated. When I came in for that appointment (which included a diagnosis) they said that they couldn't diagnose it & that I would have to make a separate appointment & pay for them to address something that they didn't initially take care of. When they called to give me the diagnosis for the second visit, there was something fishy about how it was being handled & I was told that one repair would cost over $2000.00 & a second repair would cost over $5000.00 & the story kept changing (plus I was told that my car wasn't safe to drive.) I wasn't having any issues with my car until they told me during the first visit where they never fixed what it was brought in there in the first place. I read some negative reviews that described my situation to a "t" so I told them that I wasn't having any going to get a second opinion. They called backed twice trying to scare me into getting my car repaired by them. Even when I came in that first time I didn't feel like they gave much regard to me with regards to customer service, it was more about what was convenient for them & I was dismissed.

Brought our vehicle for routine maintenance. They try and charge quadruple and upcharge for…read moreeverything. After getting the truck back ( refusing extras) having trouble with additional things. Went elsewhere and paid over $1,000 less than what they quoted. Beware.

If you need any work done on your car, this is the place to go!!…read more I can't say enough great things about this place! When I took my car into the dealership for a check engine light, it turned into a high priced nightmare. So I decided to look for quotes to fix the needed repairs. I reached out for a quote ,via yelp, and within an hour received a response. I called and explained the situation. Not only did they quote me $2,000 less than the dealership, they also offered me rental car at no additional charge. Because I was a first time customer they also offered me a discount. When I arrived at the shop everyone was so nice and knowledgeable! Willy was amazing, explained everything to me and reassured me that they would take care of everything. And they did !!! So professional, so nice and very fair pricing. Thank you for everything guys !! If I ever need anything else, I will be back!! Customer for life ! Give them a try, you won't be disappointed!

I was quoted 350 to get the top up on my BMW and estimated next day to pick it up. 3 days and 900…read morelater I got my car with roof up and not locked so I'm stuck with windows down and endless door chime. Virtually no parts bought and I literally paid for them to allegedly remove a bunch of seat cushions. 900 worth. Guess I gotta get another bill run up to get the job completed. NEVER again. It would have been cheaper to go directly to BMW. Thumbs and toes hell no this dude full of shit

Last Chance Auto Repair in Plainfield, IL....First and foremost I want say thank you guys for your…read moreHospitality and thank you guys for you service the customers service was phenomenal and had clear and concise communication and it was really easy to get towed and was exponentially reasonable if you guys need a tow check them and thanks again Cory.

I have no problem with Correy or the woman who answers the phone. I've never dealt with Jamie. My…read moreproblem is Ron. I have a 82 Sedan DeVille that had an engine rebuild 2 years ago (different shop, now out of business). I needed more engine work an found Last Chance online. I was on the waiting "list" for 3 months. When Ron finally agreed to take the car in, he stated that it was probably going to need a new engine without ever seeing or listening to the car. When he asked my name, he said he knew someone with a similar sounding name who was Jewish, and asked if I was Jewish. I said yes. The more I thought about how he prejudged the car and how he prejudged me for being Jewish, I decided I didn't was Ron touching the Jew's Cadillac and canceled the pickup.

Doc Motor Works Auto Repair truly saved us on Black Wednesday -- the Wednesday before Thanksgiving…read more-- and I can't say enough good things about them. We were on our way out of town when one of our tires suddenly lost pressure. It was around 5:30pm, most places were closing at 6, and panic quickly set in. We first pulled into a nearby Tuffy to try filling the tire, but as the air went in, we could hear it coming right back out. Frantically looking around, I noticed Doc Motor Works next door and ran in about 10 minutes before closing. They must have seen the desperation on my face because Scott, the owner, was incredibly kind right away. The two gentlemen working with him were just as wonderful. They immediately took our car back and discovered not one, but two nails in the tire -- thankfully both were in spots that could be patched. While they worked quickly and efficiently, we waited inside where they have the coolest kids' area. My son literally said, "This is the best day ever!" The entire experience felt like one of those moments that restores your faith in people. Scott and his team were fast, professional, compassionate, and genuinely caring. Walking into this place completely changed what could have been a very stressful situation. If you're looking for honest, kind, and reliable auto repair -- this is the place. Amazing service all around.

I had a terrible experience at this shop and want to warn other car owners…read more I came in for a simple oil change on my car, which was supposed to cost $50 with a coupon. Before starting, the shop tried to upsell me over $1,000 in "recommended" repairs, including belts, battery, and spark plugs, which I declined. Then, after they drained my oil, they told me the oil filter cap was broken and said they couldn't finish the job unless I paid for a replacement. They claimed it had been "previously overtightened by another shop," but provided no proof that the damage wasn't done by them during the oil change. The oil filter cap is right next to the drain plug, so if it was really broken beforehand, they should have noticed that before draining the oil. At that point, my car had no oil and couldn't be driven, so I was basically forced to pay over $200 just to get my car back from a regular oil change. This felt like a pressure tactic and extremely unprofessional. If there was truly an issue with the part, they should have shown me before touching anything. Instead, I was put in a situation with no choice but to pay more than four times the agreed price. I will never return here and strongly recommend that others avoid this place if you want honest, transparent service.

I got a good car wash. Next time I'll ask for interior super clean. Inside looks like a pig pen!read more

Very quick work. Very customer service oriented. Very reasonable price. Would go back.read more

I lovee My City Auto and will always bring my car here!! I have a 2009 Toyota Corolla and the staff…read morehere has always always taken great care of my car. She's got 160,000 miles on it and she's got 100,000 more because of these mechanics here. They treat you like family, they communicate well, they have easy payment methods and have a clean shop and have gone above and beyond to take care of me and my car. I have and will continue to recommend My City Auto to my friends and family!!

friendly staff, excellent service, and high-quality work…read more The mechanic working on my vehicle was Kevin a great guy, he's very knowledgeable. Kevin didn't just throw Parts on it to see if it would fix the problem. Kevin really went through my my vehicle to fix problem. The value was about the same as other shops. Thank you Kevin.

I moved to the area a few months ago and was worried about finding a good mechanic. I went to…read morethese gentlemen based on the reviews and they didn't disappoint. They're friendly and do good work at a reasonable price, even handled a window issue I wasn't aware of free of charge. I plan to have my other vehicle serviced by them as well. If you're in the market for trustworthy mechanics give them a shot.

My Brother's Mechanic is a family business they are nothing but incredible and trustworthy. I…read morerecently took my car in for a second opinion and received immediate feedback saying that the car was in great shape and that I did not need to spend all this money that I was told to by another mechanic. I have been here before with an older car and they are nothing but honest to the customer. I have experienced places that charge absurd prices for even a minor fix that I could have done at home. My Brother's Mechanic is the place to take your car if you want an honest, open, and realistic value to the work that needs to be done. I encourage others to go give them a shot as they will not disappoint.

I have gone to Bartel's for maintenance on my 2016 Mazda CX5 and they always do a great job. They…read moregive you options of what should be done on your car. you can check off on a couple items or just one. They seem to work with you on price and potential discounts. Bartel's is keeping my 10 year old car running like new. Thank you, Len Bologna

Very thorough and they kept me informed every step of the way. They handled getting warranty…read moreauthorization and made things easy.

Helpful employees, honest quote, we will be back! Our son's car broke down on the way back from his…read moreinternship - we live in Idaho and he attends AU...we had no idea where to go. They provided a full work-up and worked on our Mini quickly. We will be back to fix the not so immediate issues once he completes his internship.

The receptionist was very friendly and informative. The mechanics were very efficient and did the…read morework quickly and carefully. The prices were extremely fair and they did not try to upsell me and they did remind me of something so necessary, but overlooked as that I needed a new wiper blades. After mentioning that they I was offered the opportunity to replace the immediately and the work was done in less than 10 minutes.