So I brought my brand new 2025 Tesla Model 3, to Soundz Plus for a single 10 inch sub install on…read moreOctober 27th, 2025. They quoted me $3,000 for the entire setup, and made me pay a non refundable 50% deposit ($1,500). It took about 2 weeks of them trying to get a date setup for me to actually bring the car in, so they can actually start the work on it. During those two weeks they kept saying "parts are still coming in and we are wrapping up another project currently". Boy was I in for a wild ride...
Once the said "parts" came in, Brian (the owner) said that it would take two days for the install to be completed. TWO DAYS. Those two days turned into 2 weeks and I was pretty fed up because well, I didn't have my car for two whole weeks! I told Brian I had to get my car because It's been too long without it, and I couldn't keep getting rides from family members and friends to places...
So after two weeks from October 27th, Brian said I could come pickup my car but it wasn't finished... First time seeing my car in two weeks, the sub and amp were installed but nothing was wired up, so I couldn't actually here it. The install did look very clean though I will give them that. Brian told me to come back a week later and he'll finish it up! "Okay no problem I said."
I was very lenient and nice to him up until the last part, where he just needed to wire the sub and amp up. I CONSTANTLY called and messaged Brian almost everyday since I picked the car up, trying to figure out a day to bring my car in so he could wrap up the wiring and ect... This went on for a solid FOUR WEEKS... FOUR WEEKS BRO. I would call and text him "Hey, when I can come drop the car off to you so you can finish the install?" He would respond with: "Hey Tom, can you bring it next week Monday?" And I would say "Sure, no problem!".
So we had a date set right? Yay!!! That Monday comes around and Brian calls me saying "Hey Tom, so I got caught up with some other work and we will have to move the date further..."
"Okay... that's fine, what other day can we do then?". Brian says "Let's do next Wednesday for sure." I say "Okay cool sounds good! See you then." Can you guess what happened after that??? Yeah same sh*t... for FOUR WHOLE WEEKS he kept coming up with excuses upon excuses to keep pushing the date back.
Come around to the final week (week 4) since I initially picked it up, roughly around November 13th, or 14th only half done, and he is still doing the same thing. Pushing the date back and coming up with excuses. I was EXTREMELY lenient and nice to him throughout this entire process until week 4... I'm not a mean guy by any means and I try to be nonchalant and very understanding, but holy cow I couldn't do it anymore with this place.
I sent him a longgg message saying how unacceptable this is, and how unprofessional this is from a business stand point. He messaged me back saying how he's "very sorry" and promised that he'll get me in "next week" so that would be week 5 at that point. He even offered to comp the entire install so I wouldn't have to pay for anything.
At this point, I did not want to even bring my car back to him, in fear that he would hold it hostage again for two weeks like he did before... I ended up going to another shop called "EPIC Garage" that was not too far from soundz. They finished up the wiring job in a few hours and it was working perfectly... Brian at Soundz couldn't fit me into his extremely busy schedule for a few hours? During those 4 weeks?!?! I don't get it...
I know this is a huge review, and I could ramble on and on about this for days, but I'm gonna end it here by saying: Do not bring your car to Soundz Plus. I'm not sure what is going on with this company, but this was extremely unprofessional and ridiculous. It should not take that long to install a sub system especially when I paid a $1,500 deposit.
*If you want a good, reputable garage, go to EPIC Garage in Sugar Grove, Illinois. Two guys there that are very knowledgeable and will actually get sh*t done!*