I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

No response from Sam after coming by to see plumbing project. No quote, nothing...said he was going…read moreto a family reunion and would send the quote in a bit. Heard from them today, work had already been done.

The only reason this isn't 5 stars, is I feel the parts were overpriced. Todd is timely &…read morecommunicates well. The furnace works, so barring any unforeseen issues, the workmanship is quality as well. I had him come out almost 2 years ago to give me some advice as to whether I should keep running this furnace or have it replaced since it's 20+ years old. He recommended I run it & repair as needed as long as there wasn't a catastrophic failure. His honestly, rather than pushing to make a large sale, was also positive.

I've been in commercial and residential trades for over twenty years and now and can attest that…read morenobody is perfect and there's going to be mistakes. What I have learned as a true measurement of a company, or individual is how those mistakes are remedied. After multiple issues and seriously sloppy work on a recent job, I have heard excuse after excuse and finger pointing all through it. It's very apparent that this company has no integrity, whatsoever. I could not in good faith ever hire Todd again nor recommend to any of my clients. Its very apparent through close observation that this company is only suited for service work and small pickup jobs and even then, I would seriously caution that.

Pillar Heating & Air was amazing. We were in dire straits with a malfunctioning refrigerator in…read moreour AirBnB. Yes, they service refrigerators - I did not know this. We contacted them at MIDNIGHT on a Friday night. At 7A, we woke up to a text from Damien saying that they were able to come out and help as soon as we can gain access to the house!! We were so grateful!! They always do a great job for us but this was WAY over and above. THANK YOU Pillar and Damien

BEST company in North Idaho. We have used them for our major appliances. Our air conditioner…read morestopped working during a heat wave, of course! Aiden came out , checked the system and determined the faulty part. It was fixed and we also had him do a diagnostic on our heat pump for the winter. We cannot recommend this company enough!! Highly knowledgeable and professional service every time!! Thanks

Came home from traveling for work to find my heater was not working. This week winter came on full…read moreforce dropping to 32 degrees tonight. Asked around and Bill's Heating and A/C was recommended. When I advised of the issue that my heater was not working they walked me through a few steps over the phone to test it and schedule an appointment for first thing in the am. They actually called the same day and advised they had an opening end of day and sent a technician over! I was elated to get same day service. After he diagnosed the unit he advised it was the control board and the unit was only 5 years old. Walking me through warranty info on that particular unit, he advised I call the company that installed the unit to verify if they will still honor the warranty as they are usually 10 years. I thought his honesty to have me call the original company first was the kind of customer service I am looking for. After he left I called the original company that installed and found out their service call is $20 more than Bill's, has a wait until Monday so that is 6 days and cannot tell me anything about what the warranty covers without the tech coming by. Bill's is 100% where I will keep my business and refer others!

We bought an entire unit from Bill Air condition and heating and the unit works great and the guys…read morethat installed it where great they covered our stairs and did a great job of cleaning after but Bills managers and their business practice not very good. They sold us a new thermostat at over $300 and when the installers came they told us we could keep our old thermostat if we were more comfortable with it and being 94 and 81 being a disabled Veteran and on a fixed income we decided to stay with what we already understood and it worked just fine. We ask to have our money refunded for the thermostat and were told no we would Just have to take it. We called and ask to talk to a manager and were told he would call us back, well here we are a week later still waiting for his call. I suggest using another company if you need any type of furnace or air conditioning. Bills commercial sound great but don't be fooled. BV

Joel of All American Appliance is an excellent appliance repair person. He shows up on time,…read morefigures out the problem and rectifies it. He is personable, polite and exactly the person I want in my home. He is a jewel!

Joel was great and friendly . He was super efficient and had…read moremy washer fixed in a couple minutes.

Had our annual preventative tankless water heater and propane central heater servicing performed…read moretoday. As an aside, both these systems were both installed by J.A. Bertsch. Eric arrived on time and performed both services in a timely fashion. The units were in decent shape, but the flush of the water heater proved the necessity of annual maintenance for enhancing the reliability of the critical systems. Eric explained everything he was doing and meticulously fine combed through both units. Due to Eric's continued excellence (this was the 3rd time he was here), I plan on maintaining the 'Comfort Club' annual plan with J.A. Bertsch.

I had signed up for the maintainer program and every time a tech came they would give me estimates…read morefor hundreds of dollars. Where the techs are nice enough this company doesn't give a hoot about customer service and the administrative side is even worse. I will look forward to moving on to company who cares enough about their customer instead of being a number.

We had Lance Griffin come to the house for an annual check on our air conditioning unit. He took…read morehis time and explained exactly what he was doing and why. He is a nice and relaxed service member of Andy's which we have used for various things in the past. I highly recommend both Andy's and Lance.

Andy's serviced both my gas fireplaces and did a great job. In addition to the service, their…read moretechnician, Tim, was super helpful in helping me understand how to work features of my fireplaces I didn't even know existed.