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Pre-Owned Auto Sales

2.6 (5 reviews)
Closed • 8:30 am - 7:00 pm

Services - Pre-Owned Auto Sales

Auto diagnosis or inspection

Auto maintenance

Auto repairs

3 More Services

Auto transmission repair

Routine automotive maintenance

Transmission leak inspection

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CarFive - CarFive Hooksett - NH

CarFive

(24 reviews)

100% DO NOT RECOMMEND. BUYER BEWARE. I recently purchased a…read morevehicle from this dealership for my daughter. My hope was to buy a reliable, safe, used vehicle for her. The vehicle they sold me broke down within 2 hours of leaving the dealership. After the vehicle had to be towed to the Kia dealership (more driving could have caused ENGINE FAILURE) I found out the vehicle has a Theta II engine - KNOWN (through multiple class action lawsuits) to have long-standing engine issues stemming from poor manufacturing and can be prone to breaking down, car fires and more. At best, CarFive is incompetent for not knowing this information; at worst, they are negligent and will buy any vehicle they can to sell to the unsuspecting buyer. They never mentioned any issues with this vehicle to me. I was told it was a great vehicle and had no issues or no recalls. Come to find out there were multiple recalls, none of which had been handled prior to putting it up for resale. Upon learning all this, I requested a refund of my money. They would hear none of it. They do not stand behind the products they are peddling.

I don't even know where to begin with how bad my experience was…read more I did everything right as a customer. Paid full price, followed every instruction, confirmed details multiple times, and still somehow ended up getting completely screwed over. The level of disorganization, dishonesty, and lack of accountability here is unbelievable. They scheduled me for an appointment (which I later found out was apparently through some third party they don't even properly coordinate with). Based on THEIR confirmation, I took a full day off work and drove from TWO STATES AWAY. Let that sink in. Time, money, energy--completely wasted. Before making the trip, I confirmed multiple times that everything--including the windshield--would be ready and taken care of. I was reassured again and again. Then I show up... and suddenly there is no windshield. No solution. No preparation. Just excuses. And it gets worse. Instead of owning the mistake, they brushed it off as a "training moment." For who exactly? Because it sure cost me. Then they tell me I have to come back ANOTHER day and now PAY for something I was explicitly told would be covered. Their excuse? The service manager "wasn't there when the salesperson said it." So apparently their internal miscommunication just becomes the customer's financial burden. They say "sorry" over and over, but it's completely empty. No one takes responsibility. No one fixes the issue. No one makes it right. It's just a loop of apologies while they quietly shift the consequences onto you. This place runs on bait-and-switch tactics--get the deal done, get the car out the door, and then suddenly none of the promises matter anymore. If something goes wrong, it's your problem, not theirs. Now I'm left with a brand new car that has unresolved issues, wasted time, extra expenses, and zero trust in the people who sold it to me. I would NEVER, ever, ever go through this dealership again. If you value your time, your money, and basic honesty--stay far away. Watch out.

Pre-Owned Auto Sales - usedcardealers - Updated May 2026

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