I wanted to love Isel's Cleaners, I really did. Maybe the employee here is right; maybe I'm just…read moreunlucky. According to her, I am the only one with these issues. If it were a one-off, I would be more understanding, but it seems as though more times than not when I'm here, something goes wrong. Also, as an aside, perhaps it's not the best idea to tell a customer who is upset that things are constantly going wrong that he's unlucky.
Let me give you a core example of what I mean. In summertime, I brought in a down jacket to be cleaned and repaired after I fell off an e-scooter. Oops. The quoted time for the jacket to be cleaned and repaired was a week. I gave them two, and the jacket wasn't done. Once again, I was quoted a time of a week. I came back in two, and the jacket still wasn't done. The response given was that, and I quote, "You don't need it." Well, you know something? Maybe I don't, but you don't know that for a fact. Maybe I'm going to Greenland or something. Don't promise something if you can't deliver it, and especially don't do so twice.
There was another incident where I was almost given a shirt that wasn't mine. Thankfully, I am the kind of weirdo who more or less knows the labels on the insides of his shirts. I recognized it wasn't mine. This did recur a couple months later when the shirt I was given was definitely not mine - I could tell by its pattern and design, which again surprised her. Yes, mistakes happen, but it's weird that this happened twice. I can only imagine if I had taken someone else's shirt home by mistake, and then that person would have come back saying, "Where the heck is my shirt? Why did you give it to somebody else?"
There was also an incident involving another item I gave them to be cleaned, where the company to which they outsource out did a poor job, and there was still a stain. So, the item was sent back. When I arrived, I found the shirt wasn't done, and I wasn't notified beforehand. Okay, fine. So, I came back later at the agreed-upon time, and the shirt still wasn't ready because the company to which they outsource their cleaning still hadn't done a good job. I received no notification of any kind.
At this point, I said, "Enough is enough." I took my items back, I took my money back, and I took my items somewhere else. Let me close on saying this: The employee here is very kind and very sweet, and the prices here are almost unbeatable. I urge you to give them a chance assuming: 1. You are in no hurry. 2. You carefully check to make sure that the clothes you get are your own. 3. Don't give them any expensive or valuable items in case they're accidentally given to someone else.
