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    Power Link Generators

    5.0 (1 review)
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    Services - Power Link Generators

    Electric installation or replacement

    Electric repair

    Generator installation

    1 More Service

    Generator repair

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    11 months ago

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    Lilly B.

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    Air Express

    Air Express

    (20 reviews)

    After Harvey we had these folks come out and make sure the units had not been damaged as we failed…read moreto shut the units off when we evacuated. They come every 6 mos. to do a maintenance check up. Each service they arrive on time, they are courteous and consistent with the service person being the same on each occasion. Thus the CS is streamlined. Everybody knows you clean the AC coils in the Fall and the Spring. You buy the can of gunk, spray and wash. Oh wait, everyone knows to turn off breaker and the thermostat, right... that requires reading the instructions on the can. Not mentioning any names on who fails to read instructions. Guests are arriving the following day and they cannot all sleep in the wine chiller. Houston heat is serious, this company responded and resolved the issue with the breaker. Hats off Jason. Trip charge was the least of the stress. Crisis resolved.

    PROS: - Polite people who tried to be helpful…read more CONS: - The quote could have been provided over the phone. - Didn't confirm requested work scope over the phone. - Requesting an $80 non-refundable deposit and then offering an unreasonable estimate soured my opinion of Air Express/McWilliams (~$1,300 offered vs ~$519 from a competitor). I requested a quote for home modifications to enable use of a portable backup generator: 1. Panel interlock switch. 2. A/C soft start kit to reduce the number of amps required to start. 3. Add a tee, valve, and quick connect to the natural gas line to allow the generator to run on gas. In order to get a quote, they said I needed to have somebody stop by. $80 charge to visit. I agreed and set up an appointment, with intention to accept their quote. They seemed like a high quality company to me. When the Air Express/McWilliams rep arrived, he provided a $1,300 quote for the soft start kit from beside his truck. He never even looked at the A/C. Compare this to ~$519 and ~$600 from two other service providers (Air Oracle was the cheapest). I said that this was far more expensive than other quotes, and asked why the price was so much higher. The rep simply mentioned that Air Express/McWilliams is a big company with high overhead. I'm willing to pay more for value, but if the only difference is company overhead, then my answer is "no". I went with Air Oracle instead to do the soft start kit install. It was an excellent experience from start to finish and I appreciated that they confirmed my generator will be able to start the A/C now. It was such a good experience that I will likely sign up for their annual maintenance package. Regarding the panel interlock switch, the Air Express/McWillams rep told me that they don't do electrical work. He mentioned that the dispatcher included something like this in the work request, but he wasn't sure exactly what I needed. This could have been a great time to call me prior to the appointment. While at my home, the rep kindly provided the contact info for an electrician. Instead, I went with a company called Lee Services. They will install next week. Their quoted price was competitive in comparison, and I have a lot of confidence that everything will be done to local code requirements. Finally, the Air Express/McWilliams rep said that changes to the gas line would require a second visit at additional cost. I declined and went with Tony's Plumbing. Excellent service; they went over the work and confirmed local requirements to have it done properly. They also confirmed that my line would be able to provide enough gas for the generator to run at the rated capacity. So really, Air Express/McWilliams set up an appointment without confirming they they understood my requested work scope. They also didn't tell me that they couldn't do all of the requested work prior to the appointment. After the visit I received an email asking for feedback on my visit. The email link sent me to a web page that offered to have someone contact me to make things right. I explained the situation on the web form and asked for my $80 back one week ago. No reply. I don't like to provide negative reviews, and am sure that Air Express/McWilliams would want to make things right by refunding my $80 deposit. Perhaps they need more time to get back to me. I'm hoping that all who read this take note to get as much information on the phone as possible so you're not surprised.

    West Houston Electric

    West Houston Electric

    (35 reviews)

    A buddy of mine told me to avoid West Houston Electric like the plauge, I should have listened…read more Look at the picture of the estimate. Ridiculous. I asked for an estimate to install a Tesla Charger, Generator Inlet, and whole home surge protector, thats all. I told them I was competitively bidding the work and this is what they gave me. BTW, I was able to get three competitive quotes for this work that were all in the $1,900 - $2,300 range, so it really was just this company being way out of line with the rest of the market. Then he tried to use scare tactics to get me to do things like spend $10k to replace all my outlets and light switches since the house was built in 2005. He also wanted me to sign a document after receiving the estimate that had not-so-fine print that removed all liability for their work if I didn't do all the upgrades they suggested, including the $10k for replace all the outlets in my house. After I reminded the estimator three times that I was competitively bidding this work and that $23k for all these unnecessary items would not be winning him the job, he pushed for the $23k option again and began telling me about their low financing options. I asked him to leave at that point. I cant imagine how many elderly people or widows are taken advantage of by these types of scare and pressure tactics.

    I am quite sure that the service quality is consistently high and responsive. Rolan, who made the…read morevisit, was professional and polite. With that being said, I asked for 2 fixtures, I had purchased prior, to be installed. I was quoted for another 2 fixtures, and $135-150 for 4 bulbs, without any context of CRI and light temp (Kelvin). I am happy to pay well for great service. I am not happy to pay 2-3x mark up on product that requires no labor., i.e. 4 light bulbs.

    Power Link Generators - generatorinstallrepair - Updated May 2026

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