The food is delicious, hands down. It's the service that left a bad taste in my mouth. The employees over all did not seem friendly and were constantly concerned about each other rather than the orders that needed to be taken. They all seem to be easily distracted with each other, whether it was watching what the others were doing or making juvenile remarks/jokes to each other. My aunt's sandwich was made incorrectly as well. The gentlemen taking the order simply wasn't paying attention because my mother and I were standing there when she ordered and witnessed his distractions. Either way, not very professional. I understand it's just a sandwich shop, but even Subway employees are much more warm and together. read more

I came here at 5:45pm on a Saturday, and the doors were locked. They close at 6pm. I'm in the restaurant business, so I know how things work. It doesn't state 5:45 on the doors; it's 6pm! read more

Great chicken noodle soup and even better Italian sub. Will gladly come back if ever in D.C. again. read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

Conveniently located by my work, so I continue to give them another try, but as a result, I continued to get delayed food orders upon ordering online, bad customer service, and incorrect or missing items from my orders. Very disappointing. read more

This is actually quite the difficult review for me to write. Everything started off quite normally, just like any other fast-casual meal. My parents and I walked in around 2pm for a late lunch after touring some of the monuments on the mall. My mom ordered the skinny hammie (ham and swiss), my dad ordered the smoked ham (ham and swiss), and I ordered the skinny T-K-Y (turkey and swiss). Sandwiches were, as usual, well prepared, fresh, tasty, and filling. I still prefer Taylor Gourmet, but there wasn't one close by and my mom (who has back issues) was in need of seating down someplace immediately. They both liked their sandwiches, stating it was a better sandwich than Subway (but then isn't that setting the bar rather low?). So why is this a difficult review you ask? Because about halfway through our sandwiches, we heard a loud thud and realized someone had just tumbled down the stairs. The employees helped him and took him into the back, but he kept coming into the dining area and was extremely loud and obnoxious and couldn't even stand up on his own. At this point, we realized he was clearly very drunk. He was stumbling around the dining area, yelling and repeatedly falling down. I noticed he was wearing a Potbelly shirt-obviously he was an employee we realized at this point. The other employees kept trying to put him in a back room, but he kept coming out and acting a fool. They then helped him into one of the two bathrooms, where he remained the rest of our lunch. While this provided some solid entertainment, this is (obviously) highly inappropriate behavior to display in a workplace and in front of children that were in the store. I hope management is aware that clearly this employee has an issue if he is stumbling into work at 2pm drunk, and disturbing paying customers. I'm not sure I'd revisit this location, especially if that drunk employee was working with food on the day of my visit. read more

If I lived in this area, I think I might come here for lunch every day. The food is amazing and very reasonable. My favorites are the Mediterranean salad and the Mediterranean flat sandwich. It can be a little overwhelming in there if you've never tried potbelly. The ordering process is very fast paced and it gets very loud in there. But the cool thing is they have an outdoor patio to enjoy when the weather isn't too hot. Definitely check this place out regardless of whether you are in town for a week or if you live here. read more

Really good lunch. Service was quick. Salads were fresh and tasted great. Mac n cheese tasted homemade. Oreo shake was very good. We would go back. read more

As usually I come to this location for my ITALIAN SANDWICH, today was one of those days that I really want it so, as soon as I got in there was a young lady talking to everyone single guest with a very nice smile. Also the staff in the kitchen was very pleasurable enjoying with what they were doing, I so the manager looking all around I guess making sure that everything was going well, GOOD SANDWICH + GOOD SERVICE = I ENJOYED!!!!!! read more

Came in today to get my usual. Regular sized Tuna and mac n cheese. Store is kinda old but the service is great. Light skinned guy (mgr) with the hazel eyes was cool. Sounded like they were having fun while making sandwiches, which is a good sign! I usually go to the one on 12th st in metro center but their mac n cheese is dry and mushy and they sometimes get my order wrong. Bathroom needs to be tidied up a little bit but other than that, great experience. read more

While the food and service is usually good, this location gets one star for the douche-bag manager working the register today. Apparently this dude doesn't know jack shit about good customer service and doesn't perform well under pressure. I was fiending for an oreo shake and during the lunch rush I patiently waited my turn in that long ass line to get one milkshake...not a sandwich, or other tall extravagant order...just a milkshake. I repeated my order to several workers including the one taking orders from the line with a handheld touch screen pad. Medium Oreo Shake! That's all I wanted! I finally get to the front of the line and this kid asks again, so I repeat it: Medium oreo milkshake please. He produces a small, after I've already paid for the medium. When the shake was made he never once got back to me to at least bring me the shake...it just sat there. The girl who rang me up had to make me another one....it's been almost 15 minutes for one effing shake and my colleague asks the manager for the smaller shake anyway as a courtesy for the long wait/fuck up; and in his over-pressured, nasty douche-bag like demeanor, he rudely says "No you can't have it. She's making you another one because he made the wrong one/size." Really dude? What a way to make sure the confusion over a medium shake was handled professionally and with tact. So my colleague asks, "so what will you do with it then? Trash it?" He replies," No I'm gonna stick back in the freezer and resell it." Wtf? Just done. Never had a problem with the management when there was a mix-up or inconveience at this spot until today. Unfortuntaely, my lunch from Ollie's was cold by the time I got back to my office..much like my milkshake and the manager's attitude. Thanks guy. read more

We came here on saturday evening around 3:00pm for a super late lunch. I ordered the meatballs sandwich and it never disappointed me with their food quality. They also have the spin the wheels for free sandwich, free shake, etc. read more

It seems like the employees don't want to work. The restaurant is dirty and service is slow

meh, it's a chain. As chains go it's not bad. The food here is about the same as any other potbelly. Like most in the city there is not enough seating. I like that they cut the tomatoes thin cause f*ck tomatoes. I don't like that they water down the mayo. Between potbelly and subway think potbelly has better tasting sandwiches but get bored with sub's in general. read more

Everyone knows Potbelly serves up toasted deliciousness but this location also has a great staff. They keep the line moving and stay friendly even on the busiest of days. I've been going to this location for a few years and they are consistently speedy and smiling. Another big plus is that this location has *fountain drinks* instead of just the usual bottled and canned beverages. If you're a fountain drink fan like me, a good mix is always preferred. The combination of speedy and friendly service with toasted sammies (love the hot peppers) and fountain drinks means this place gets 5 stars from me. read more

Stopped in for a quick bite, just in from Atlanta. Absolutely perfect! Friendly service, great local feeling! Hit the spot! read more

My soup and my sandwich was so good. Their salads are bomb too. The atmosphere was upbeat and our waiter was so good. We stopped in for lunch and it was amazing. You need to stop by and eat there, because it was so delicious. It was one of the best of the best deli's I've been to in the area.their oatmeal cookies were pretty good for an oatmeal cookie. They also sell really good brands of chips. Try the hot pepper chips or the hotter and hot chips they sell there. Those two kinds are my favorite. It was a ten minutes away from the White House and the national Christmas tree. It was in a very convenient place in city. It was so good , our whole family ate there. The hot sandwiches were a nice surprise. We devoured that delicious meal. read more

I first experienced Potbelly at Chicago Midway (RIP to the best place to get yourself a layover meal for not a lot of $$$), was excited when they finally came to St. Louis, and was really excited to see how many are in DC. I went online to order some lunch and use a $3 off coupon I had and noticed that they also had a BOGO deal on cookies-- which I got, because BOGO cookies. I went with my standard Wreck Salad (hold the bleu cheese) which was great. For the cookies, I got an oatmeal chocolate chip (because the website said it was a favorite) and a chocolate brownie cookie. I can't say anything about the chocolate brownie cookie yet, but the oatmeal chocolate chip cookie... yum. You get the homey taste of the oatmeal without the chewy raisin part (pshhh healthy). Super easy to order online, order was ready within a few minutes of me getting there despite quite the crowd otherwise. read more

These are located around DC only as far as I can tell and have interesting history to them. Just like the rest of DC. If you like Deli sandwiches then this will be your paradise! read more

Great sandwiches and love their hot pepper. I got the big Italian sandwich. I usually get my sandwiches cold and didn't realize theirs is served warm. It actually wasn't too bad. read more

Speedy service. Excellent chicken salad and hubby said The Wreck salad was also excellent. Chocolate shake ..... awesome !! So many choices and line moved quickly. Will definitely go back again when visiting DC. read more

This was kinda a bummer. I had heard good things about this place. I wanted to like it, but it wasn't for me. I had the meatball and chili. The chili had green peppers in it, make it have a sloppy joe type flavor. I come from a place where green peppers are not ever put in chili. The crackers were nice though. The meatball was just not what I expected. There was very little cheese, and the meatballs seem frozen or had some weird texture thing going on. But, I will say this, these guys hustled during the DC lunch rush. read more

loved the location and decor of this particular store. friendly staff, excellent food. hits the spot! what else do you need? read more

Besides the food being fabulous, I always find the staff and atmosphere so fun and delightful. Went in today and a staff member dropped and spilled something, no one was mad, no one yelled, they laughed and made jokes. It really says something that you can work somewhere with such little stress! read more