After some detective work, I found that a driver managed to drive/smash through the glass doors & drive deep into the store. His insurance comp. tried to imply it was their fault. They're open again--I got our dinner including a couple power salads & a thin cut Mediterranean sandwich. Staff never asked for a tip/no tip jar visible, so I gave one. I hope we give them some love/support. They don't know & won't tell them I did this review. Everything was clean including the bathrooms! read more

Potbelly has gone down the drain and I hope it's JUST this location or else I'm done with them forever . I used to love potbelly!!! But every time I stop into this location, I'm disappointed. This time I told the woman so many times how I wanted my sub, first I listed everything out one by one. She says oh, you want everything? I said almost everything but absolutely no sauces. Then I listed what I wanted, again. She smiles and laughs and says ok. I get home to enjoy my sub and there is mustard and some other sauce completely drenching it!!!! It was so nasty like why would anyone want a ton of mustard on a chicken and cheddar sub?! I just don't understand! Please please please - pay attention to your customers requests!!! This is why we come into the store! It's totally disrespectful to not take the time to listen and serve. I tip and treat with courtesy but sadly every time I come to this location, something I didn't ask for is added to my sandwich. It's made in such a way I don't think they'd even want to eat it. I hadn't been in over a year and have a craving today, but I've learned my lesson the last time. The last time I recall the two associates were fighting in front of customers and no one would even start making mine or the other folks in lines order until whichever one of them was the manager demanded the other to start the orders. read more

The man who appeared to be in charge was remarkably rude as soon as I walked in. This was literally the 1st time I have ever been to this store, and certainly the last. I see in other reviews for this store that this manager(?) spreads his disrespect around quite a bit. read more

The Italian sub is my go to! Double meat is pricy but kind of worth it I think. The app has some menu items that you can't get online so be sure to check that out! read more

It was a Subway with some slightly different offerings. I was hoping for artisan sandwiches not rubber meals.

Potbelly sandwiches are on point. The milkshakes are great too I really like how you can make the sandwich just the way you want. I also love how you can get the spicy jalapeños and the giardiniera, yummy read more

I was looking for a quiet and semi-healthy food for lunch and decided to come here. Staff was pleasant and food was good. I ordered a skinny veggie sub. I am giving a 4-star instead of 5 because I ordered a skinny and did not get a skinny. I should have spoke up but was caught off-guard. The lady who took my order started making my order but someone else came and nudged her out the way. Even though the original person repeated the order to the new person, she still made a regular instead of skinny. The ingredients were fresh but just wished it wad less bread. Next time I would definitely speak up. read more

Potbelly - Sandwiches Near Me - Silver Spring, Maryland

Great service!! Came here and was blown away by how nice the service was. My sandwich was great and the cookies were fresh. They made the sandwich perfect. Didn't get soggy or have some veggies on one side and not the other side. Everything was distributed well. I would come back to this potbelly's anytime!! I would skip another potbelly's and drive further just to come to this potbelly's!! read more

Delicious food excellent costumer service . I luv the new chicken jalapeño popper sandwich read more

Potbelly - Me and my son lunch . The best sandwich the wreck - Sandwiches Near Me - Silver Spring, Maryland

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Ordered from Seamless for pickup. Another customer apparently grabbed my food order so they had to remake it when I arrived. They apologized and were friendly and made my Mediterranean chicken sandwich on wheat promptly. I had added avocado ($1.20 extra) and extra hummus ($1.00) and asked for extra hot peppers on the side, and they prepared it just how I ordered. The sandwich tasted amazing! Well assembled, not soggy, perfect flavor, and a great value! Excited already for my next visit. read more

Potbelly - Mediterranean Chicken - Sandwiches Near Me - Silver Spring, Maryland

My wife and I love the sandwiches here, my last review was not so good as I did a review on the cleanliness of the store, today it was very clean. I ordered The Itailian w/everything , no lettuce. This sandwhich was made with love. Just a great sandwich and don't forget the Hot Peppers as we always take a jar home. Potbelly beats, Subway or another chain sanwhich shop around. read more

Potbelly - Sandwiches Near Me - Silver Spring, Maryland

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Pro: good food, online order available , big parking lot. Con: Long lines/ Long wait time for online order After a hard day of a 12 hour shift my sister recommend that we go to potbelly for there good sandwiches. We place an online order for 3 sandwiches and the wait time said 15 minutes till ready. Usually when an online order is ready they will leave the bag on a shelf with the person name. In the store they had a line but our order was already finished and was sitting behind the counter and not on the shelf, so I had to ask for it. The wrench sandwich is very good while the chicken sandwich was just ok. The sandwich look so small for the price you are paying. All in all not a bad place for some quick food. read more

Potbelly - Chicken sandwich - Sandwiches Near Me - Silver Spring, Maryland

Closest location to me yet I hardly ever come. I don't think I've even eaten inside here! Honestly, I almost forgot about this place! In general, I'm not a big Potbelly fan but I love those hot peppers on my sandwiches and their vanilla shakes. I used to go to the one across the street from me at work but they've been closed I'm guessing due to Covid. Anyway, I had placed a mobile order here because I hate speaking or rather yelling (with a mask on) and in general, I just try to limit my time inside places. No one greeted me when I walked in but I found the area for mobile pickups. My order was correct and my sandwich was just ok! read more

Potbelly is located in a block of mostly other restaurants. I started to order a grilled cheese and changed my mind. I asked for cheese, lettuce, tomato & pickles. I felt like I "lost" the attitude of customer service when I asked for my sandwich to be remade. There weren't many toppings on half of my sandwich. Hubby's giro wasn't filling so I gave him my other half. I wish we had just gone to TGIFridays and grabbed a burger. The vegetable soup was delicious. Potbelly's was the only restaurant in the immediate area that wasnt crowded. read more

BEYOND DISGUSTING!!! I have been here a handful of times (about 5). The first few times I have gone there has been people which I assume are friends of the employees walk in and carry a conversation just ignoring the line. My last 2 encounters with this establishment will be just that, my last. First, I ordered a milkshake and I simply just asked for the 2 cookies that came on the straw which they usually come with. The cashier who just took my card payment and touching the screen with the same gloves grabs the 2 cookies out of the bucket with the same gloves and hands them to me. My son even asked me if I was going to eat it. Not sanitary at all! My most recent experience was when husband picked up a sandwich and I ended up getting salmonella. Its been about 4 wks since and I am still not myself. I will not put my time and health in this establishment. read more

Wow! These sandwiches were jam-packed full of meat and flavor. It was our first-time trying a Potbelly Sandwich Shop, and we were absolutely pleased. read more

Stopped by one night after running errands and while on my way home. I just needed a shake and some soup. Both were pretty good and I was honestly sad for those tired young ladies that had been working all day. They looked beat, but they were still pleasant 5 minutes before closing. I've been to at least 7 different potbelly's between Dc, Md, and Va and they are all pretty good. read more

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I don't think I'll be back here again, I used to come here often like literally everyday after school but for the price I payed. The amount of food received definitely isn't worth it. They literally barely half way filled my milkshake... How do I pay for a regular, get the regular size cup half emty. Along with a stale cookie, yeh no thanks. read more

I have ordered here 5-10 times now. I always ask for no peppers and they put peppers in my sandwich. They weren't even that busy. My sandwich was too hot for me to eat. Also, I ordered a pickle cut for $1 and it wasn't crispy like usually and was just let down. If I say 2 times nothing spicy it shouldn't be that hard to get it right. read more

I really love the sandwiches in this PotBellys, and the staff are super friendly and helpful. My only gripe is that, when I place a delivery order, it's never on time; when I call the shop to ask about my delayed order, it seems like that's the moment they start making it to send out. I dunno. In my mind, a business shouldnt have online delivery if it always takes a phone call to ensure that an order is fulfilled. read more

The service was good and the place was clean. No complaints. I'll be back. I will say they did not have shakes. I didn't want one, but since I saw other reviews commenting on organization, I figured I'd add that. read more

This is a new location for Potbelly, tucked away in the Tech Road food complex. It's a great spot for a place like this, as it is filled with business travelers and people who work in the area. I'll bet they will be busy at lunchtime, and then much slower at night, as are most of the restaurants in this location. I've only visited one other Potbelly Sandwich Shop, so am not sure if the confusion in the ordering system is me, this particular store, or the company in general. I do know that it took multiple repeats of my three item order before the staff could make dinner for me. Two sandwiches and an order of mac and cheese didn't seem a difficult request, but the staff is new and the ordering process is different than it is in other sandwich shops. One thing that I wish was different (and I believe this is a company issue) is the fixings section. The bread and meat are all behind glass, but the veggies are hidden behind a tall wooden counter. The menu of toppings is small enough to be on a board behind the counter, but I'd much rather be able to see the items and to pick them as I choose. Kudos to them for having the spicy peppers available in sealed containers at the end. They have a nice kick, so I'm glad I was able to add them to my meal with ease. Three stars because the food was fresh and the service was friendly but lacked any teamwork training. I'm sure that they will be busy no matter what, but I do hope that the ordering process becomes smoother. read more

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Great service!!!! I enjoyed the laughter, the warm conversation with the girl (with braces) ps- I'm bad with names. All around, great sandwich Spot. The turkey BLT was great read more

Potbelly - Sandwiches Near Me - Silver Spring, Maryland

I picked through and trashed all the old lettuce. I have a half salad left. Obviously they do not care about quality and freshness. read more

Potbelly - The lettuce looks and taste old. - Sandwiches Near Me - Silver Spring, Maryland

Tonight was my first visit to this newly opened location and it was a delightful visit. My daughter and I were there to support Forcey Christian School's fundraiser. It began at 6pm and we arrived a few minutes afterwards. The line was easily 6 deep and it consistently stayed large. Not to be unexpected with a FCS fundraiser but especially since the fundraiser was ending at 8pm. The staff of four handled the line professionally and quickly! The 5 stars of this review goes to them for doing so well under pressure! I highly recommend The Wreck on a flat with mayo, mustard, lettuce, and "lots of hots." Their hot peppers are da bomb diggity. Side that with a bag of Zapp's Hotter than Hot Jalapeño chips and you're living right! Need to cool that down? A chocolate malt (or other Shake flavors) comes in a perfect small size. read more

Writing this review is the least i could do to express how great the customer service of all staff members i come across in this potbelly location. I customarily need to order lunch for my office meetings several times a month and have never been let down or dissatisfied with their preparation. The orders are always correct and handed over with a thank you and a smile. Potbelly is the clear cut salad / sandwich destination within this plaza. read more

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Where do I start? They are a little disorganized. I had an original grilled chicken with cheddar cheese. My boyfriend had a big roast beef. They charged me for two bigs. Just double check before you pay. Other then that the sandwiches are good. read more

Potbelly - Got charged for a big when I had the original. Oh well :/ - Sandwiches Near Me - Silver Spring, Maryland

They just opened, so I'm always a little hesitant to leave a review this early on. I know every restaurant has their first growing pains shortly after opening. This is no exception. The staff seems a trifle confused sometimes, but there are a few there already who know their roles, who know ALL the roles, and who can provide a positive customer experience. Regarding the food, it's pretty standard for Potbelly, no real surprises here. Though, I will admit, this is the first location I've seen to offer the mac n' cheese side with the optional add-ons. You can choose from: bacon, chili, mushrooms, hot peppers, and roasted red peppers. I wasn't a huge fan, but I'm not a big proponent of creamy mac. It was decent, though, not horrible, but not rave-worthy. The sandwiches are in line with the chain, so you can probably get what you're expecting if you've been to a Potbelly before. I think the staff (some of them at least) are still learning the ropes of sandwich making. For instance, you shouldn't put mayo on a sandwich via spatula directly on hot melted cheese. Recipe for disaster (no pun intended). Overall, though, I'm kind of a fan of Potbelly to start, so having a location open up closer to my office was a huge win. I just hope they iron out these issues sooner than later. If so, I'll definitely be happy to update my review to reflect the new standard I hope they will set. read more

I came here for both lunch and dinner. The first time was during their opening week and it was packed during lunch. However, they were able to get through the line fast by having an employee get everyone's order before going to the counter, which I thought was very convenient. I do not know if they still do this during peak hours or if it was just an opening week kind of thing. When I went around 5 PM it was not busy, so they didn't really need a person getting everyone's order before they got to the counter. The people preparing your food are kind of slow. The person that was wrapping my sandwich had to call another person on how to wrap it and put in the bag. However, the employees all seem kind of new and with more training and experience hopefully they will get more faster. I have tasted their grilled chicken and cheddar, chicken salad, and a wreck sandwich. They are all very good but in my opinion they are a little scanty on their portions with the meat. In particular, the grilled chicken and cheddar that I ordered from the last time that I visited. The chicken was weighed on an electronic scale, this was the first Potbelly experience where they did that. When I ate my sandwich there were several bites where there were no meat. For the price that you pay for bigs I would hope to get more meat than what I had received. However, try their milkshakes they are delicious! You cannot go wrong with Oreo and if you like coffee I would recommend doing a mix of coffee along with Oreo! read more

Potbelly - Grilled chicken & cheddar. - Sandwiches Near Me - Silver Spring, Maryland

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Total rip off. When you order online. When you order a sandwich, all you get is meat and bread. They advertise sandwiches with toppings but all you get is an inedible piece of bread with some meat on it and no cheese.Hey potbelly managers, will you eat that for what you're charging? Fix your app if that's the issue. read more

I occasionally crave their Spicy Italian Sandwich and every time I order it my appetite is ALWAYS satisfied! Delish!

I don't have much to say for this specific Potbelly Sandwich shop. I was in the area with some family and we decided on Potbelly for dinner. I usually get the roast beef sandwich but unfortunately, this store ran out of roast beef slices at around 6pm (they ran out of slices pretty early, don't ya say?), so that was a blow. But they mix up some sweet milkshakes - so 2.5/5 stars just for that. read more

Potbelly - Sandwiches Near Me - Silver Spring, Maryland

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First time to this Potbelly. I wasn't greeted upon entry. the ladies behind the counter were casually chatting, not paying attention. Stood by the menu board, one eventually came over and asked what I wanted. The overall attitude of all three ladies was that they didn't want to be there, very actively neutral demeanor towards me. Didn't say "thanks" or even "you're welcome" after i said thanks. Food itself was just okay. Wheat bread tasted a bit cardboardish, Italian meats were a bit uninspiring. Not sure what I expected, but I hoped for a more pleasant and professional experience. Won't be coming back. read more

Discovered Potbelly's while working in DC back in the 90's and fell in love! Left the area for year's and was ever so delighted to be reintroduced! Fresh ingredients, carefully prepared and TASTE full!! Happy that you have survived, Potbelly! read more

I just experienced the first instant of racism in my 40 years living in USA. Yesterday 8/3 2021 , as I always do, I order food for my family. Then a couple with a stroller followed me with their orders. The guy behind counters i assumed was the manager ignored my sandwich that comes out first from the toaster (Because i ordered first) and services the couple first. That's when I noticed other workers trying to comfort me by offering drinks and cookies and I saw one employee mouth to the alleged manager "why did you do that". As I am leaving sorry but I can't help but say out loud, "SORRY I AM NOT THE RIGHT COLOR YOU WANT TO SERVE". I just couldn't believe that I, a repeated customer would be treated that way. I guess i have to take my business elsewhere where people will appreciate it. read more

Slow service and messed up a pick up order. I been here multiple times and have not been impressed. They seem to need new managment.

How can you serve an Italian sub with no vinegar or Italian dressing, just oil? Not good

This potbelly's seems to always have issues when it comes to fulfilling orders correctly. I've ordered from this potbelly's multiple times considered its only 3 minutes away from job and they fail every time. I either have missing items from my order or one occasion they have actually burnt my sandwich. Safe to say I won't be ordering from this location again. Sad because it's convenient. read more

Great service, polite staff and amazing customer service. Freddy was the cashier and I felt great vibes. Good energy and cozy environment. Freddy should get promoted. I'm coming back and surely letting friends know how my experience was. read more

Potbelly - Sandwiches Near Me - Silver Spring, Maryland

I came during lunch. I was in and out in less than 5 minutes. The staff was fast and friendly. The food was great and fresh. There as a gentleman with an acoustic guitar serenading customers as they ate. It was a great touch which created a relaxing atmosphere! Kudos to whoever thought of that! read more