Who doesn't love a toasted sub sandwich? This Potbelly is clean, great service, and makes a good sandwich. It can get busy during lunchtime. I have the Potbelly app and it makes ordering super simple. Also on the app is their "underground " secret menu. I ordered the Lucky 7 which is a Wreck and Italian combined. Lots of meat! I like to get it skinny/thinned out for less carbs and load up on the veggies. If you want a real treat, order the shake! read more

Potbelly does good sandwiches. We got the chicken salad, turkey avocado and chicken club. Turkey avocado and chicken club were both good. Chicken salad was bland and watery, made bread soggy almost immediately and we ate it right away in the store. Lots of toppings you can add to personalize your sandwich. Inside is nice and casual though a little music playing overhead would be nice, its awkwardly quiet otherwise. read more

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ok. so I have been eating at this place for 23 years now, since the day it opened.To be honest it has been a great experience eating inside the store every single time. Since covid 2020 we have been relocated to plymouth and have been ordering it via their online app. 80% of the time the order is a mess. Either they missed something or delivered it at a wrong address. I am just so sick of calling them to let them know.I dont know why my app take me to Maple Grove store when Plymouth one is better at what they do. In my order today I specifically mentioned Extra hot pepper and Extra Olive Oil in chicken salad. Guess what! both ingredients were missing from it! HA,Am I surprised? NO. Expected? YES..I have been calling them and no response. One time they sent a chicken salad sandwich with NO chicken salad in it. Highly IQ staff and great quality work is happening there. I am just so fed up with their slack. No more ordering here and ask everyone to stay away and please check your orders, read more

I was craving Potbelly's Italian sub while doing some after Christmas shopping so we stopped in for a quick lunch. There was a line of about 6 people, but it moved fast. The employees were very efficient. We upgraded to the meal deal with chips and a large soda. Unfortunately, the soda machine had no carbonation which we didn't realize until we had already paid. In a hope that they could fix it, I mentioned it to the manager. They were very much aware of the issue even prior to us paying for large drinks. They did let us grab a bottle of Diet Coke out of the cooler...but not as good as fountain pop. The sandwich was overall good and satisfied my craving for a while. The Zappos chips were very good and I love the selection of flavors they have. Overall, it was an okay experience ruined by the bad fountain pop. read more

Potbelly - Italian - Sandwiches Near Me - Maple Grove, Minnesota

The food is amazing and I love culvers go Vikings !!!!! The service was great and they got everything right

Ordered a timed order to the wrong Potbelly through the Potbelly app. Tried to call but their number is disconnected. I looked online and the only information available for contact is the disconnected phone number. I checked other reviews and have seen one or two views that did the same mistake as me. Reached out to their email (the corporation not this location) and after two days have not received any response or reply. Please fix your phone number! read more

The food here is always good. Fresh made toasted sandwiches, hot soup, and excellent milk shakes. The staff are always fast and friendly. The restaurant is large with plenty of seating and offers outdoor seating in the summer. However, they are always playing music louder than it needs to be inside, and oftentimes, they are not proactive at wiping down dirty tables. read more

Potbelly - Sandwiches Near Me - Maple Grove, Minnesota

Potbelly salads are soooo good!!! I appreciate how the will customize them for you - I love adding hot peppers. The fat free vinaigrette is delicious! There's free street parking and a parking garage close by. Lots of shops around this location. Friendly, hard working staff!!. read more

Potbelly - Sandwiches Near Me - Maple Grove, Minnesota

Took forever to make my order and then added marinara sauce to the barnyard sandwich when it don't come on it and I can't even eat it. When I tried to call them it wont even ring. Never again read more

My husband and I ate here yesterday and really liked it. Nice casual vibe and really good sandwiches. I ordered a skinny veggie melt on multi grain. It was warm and scrumptious with a perfect layer of fresh avocado and mushrooms. When I chose it I didn't realize that I would get the option to add a wide variety of cool toppings to the warm sandwich. I wish we had found this earlier. Definitely going to become regulars here. :) read more

I was in the area and had a craving for a sandwich. I don't get potbelly very often but after coming to this location I don't think I will in a long time. I ordered ahead and walked over; I want to point out that this was early, before the lunch rush. I got to Potbelly when the app said my food would be ready and ended up waiting another 10-15 minutes even though it was not busy. Once I got the food I was very disappointed because my sandwich was burned; it left a bad taste in my mouth (literally and figuratively). Anyways, maybe I should try a different location some other time but it will probably be a while. read more

Any place that has had a reviewer discuss the bathrooms not being in good order and then more recently, I noticed issues that said that the bathroom sink and toilet is not really being cleaned at all. I mean, there is markings that a toilet will have ONLY if it has not been cleaned in weeks! Yes, those markings were there. I decided to not even ask if they have a gluten free bun, as I didn't trust their kitchen to be clean at that point. The one long table for single diners was not clean. The dining room tables with the tiling should be replaced, as the grout is hard to keep sanitary anyway. I do not recommend the Maple Grove location. They need to get their place cleaned up and start working on sanitation. This doesn't mean I can eat there, as I still have to be gluten free. No, I will not contact corporation. They can figure out where Maple Grove, MN is, and how to fix their issues. Numbers don't matter if you can't keep things clean and tidy. read more

Italian sandwich was made without much in meats and the the cheese was missing! Had a side of chili which was good until I bit down on a hard chunk, small though none the less off putting. My partners pot pie chicken soup was way better. The soup was paired with a Turkey sandwich which was made way it was presented on the menu with all the right ingredients. read more

Wonderful, patient, and helpful service. Clean and pleasant inside and outside Nice atmosphere. Tuna sandwich and shakes were a hit. Potbelly perks is a bonus with valuable offers. read more

I work just down the street from this Potbelly and I think in the last few months I've been there 20+ times. At this point, I feel qualified enough to break it down for you. Overall, Potbelly is consistent. Consistently GOOD: The food. I've never been disappointed with Potbelly's food. I almost always order a chicken club with baked potato soup. If I'm having a cheat day I might splurge on an oreo shake. You never know. No matter what I choose, I never question the quality. Consistently MEH: The service. Twice I had really upbeat checkout people who I still remember because of how awesome they were! Other than that, the employees usually look like something out of a Sara McLachlan commercial. (I mean this in the kindest way possible). I like Potbelly. I like the atmosphere, I like the food, and I like to write or watch Netflix there on my break. If it wasn't down the street would I go there as often? Probably not. I may have to have my chicken club delivered in the future! read more

We really want to give this place three stars due to the fact our B-L-T-A (comes with two small slices of avocado) we ordered didn't seem to have applewood smocked bacon but pepper coated bacon with carrots and jalapeños added to the sandwich. Maybe the sandwich had those ingredients advertised and I could be wrong but I'm mostly positive it didn't. The other reasoning is how little meat and filling comes on these. We did order extra bacon to one and the sandwich was thicker but we ended up not liking it due to the unexpected spice. So because of being unsure about the sandwich we won't give the three stars since it could be a mistake on our end. Unsure. The other sandwich we got was A Wreck and it was yum. Added along with that was the Broccoli Cheddar soup, Banana topped shake (delicious) and the chocolate topped shake (didn't have the chocolate swirl advertised because apparently they don't add that, or the cherry to either shakes so false advertisement there) all with a side of chips that one of us didn't care for but other then that, the meal was good and we will eat here again in the future. read more

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I ordered a sandwich on the app 90 minutes in advance for a specific pickup time, I was there around 5 minutes after the scheduled time and they said not ready yet, I stood there for an additional 15 minutes with over 20 people walking in off the street, ordering and getting their food, I asked again if my sandwich was ready, the person at the counter said you were an idiot for ordering over the lunch break and expecting it even near the time, he actually called me an idiot, the other people waiting could not believe it either. Another 5 minutes went by and I asked again, he said one more word and I'm throwing it in the garbage, when it finally was ready, over 20 minutes late, he held it up in the air and then threw it in the garbage, since I bought it with perks, I can't even get a refund or my perks back. I've never experienced service like that in my life. Of course he was Brad Kohler the general manager, so I could not even ask to talk with a manager, how he became the manager with such horrible customer service skills is a mystery, but I will never go there again. This was the potbelly in Maple Grove, Mn. Steer clear if Brad is working read more

Great sandwiches and wonderful service. Our business has had the best experience with Potbelly Maple Grove

Not staffed appropriately, especially on BOGO or promo days. Owner / Manager is to blame for this.

Gee Potbelly... why even bother to be open if your only going to be open 3-4 hours at a time. I get the staffing shortage situation, but really? We decided to give this location another try after the disastrous vist we had last time and now with closing at an absurd time, I guess we couldnt. Oh and thanks for the reply and following up on my last review. I emailed the address you provided and heard absolutely NOTHING in return. I guess crappy customer service isn't just limited to the stores. read more

Downloaded the app as advertised. Placed and paid my order 5:57pm. ETA was 6:10pm. Got there by eta given and found out they haven't started my order yet. The gentleman who helped me said he will make it now. No apologies were made. As I stood there waiting, one if the gals then said their label printer is down. I'm usually a patient person since I know things can go wrong at times. Still no apologies. Got my 2 sandwiches by 6:17pm. I love their sandwiches and service is usually good. However, service wasn't great this time. An apology could of went a long way... read more

This is pretty much my "go to" lunch spot when up in Maple Grove for some work appts. I like Potbelly because: they sandwiches are prepared fast and toasted! they have AMAZING, soft sugar cookies!! and the food tastes good, and easy to take back on the road. i always get the same sandwich everytime... Original Wreck on wheat (hold the banana peppers) read more

Potbelly - Sandwiches Near Me - Maple Grove, Minnesota

I have been there done that and not inclined to do it again. Why you ask.... Always have to stand in line---feel pressured to make a decision and it is hard to do....felt like the menu is laid out too scattered and I like to look at something up close not on a board above my head. It was hotter than a fat man's nutsack squashed in a leather speedo on a hot summer day in there----I understand they have a "potbelly" stove and that is the theme but crack a window or door or something...whew... The food is okay but it's a sandwich people so for comfort reasons I will get it elsewhere... read more

Potbelly wants to be something it isn't. It wants to be that old-fashioned, college town, sandwich shop with the folk music playing. It tries too hard. From the faux plaster walls, to the old-house windows, to the chic antique decor it all just screams fake. Now onto the food. The sandwich was very good. A step up from Subway. They offer a great toasted sub sandwich where you can choose your own toppings. I ordered A Wreck - turkey, ham, salami and roast beef and thoroughly enjoyed it. I only wish I had ordered the Big size. They offer them in original, thin, and big. The big is 30 percent larger, so I'd recommend getting that one if you're hungry. They had a live folk musician playing music while we were there. He wasn't very good at singing, but played a mean guitar. The place was very busy. So busy, in fact, that it was hard to find a place to sit. They should probably expand the place as there were many customers who were unable to find a seating place after ordering their sandwiches. read more

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At about 6 p.m. on Dec 15th my wife and I entered the Potbelly Kitchen. We ordered 2 sandwiches, 1 cup of soup, a bag of chips and 2 shakes. Everything went fine with the sandwiches and we went to sit down and wait for the soup and shakes. 10 minutes later I went back up to check and was told not ready. did it again 10 minutes later and asked for the soup. Got the soup and our shakes were not ready. Finishing the soup and sandwiches I went up again - no shakes and they said they would do them now. I said, NO, get me the manager". He avoided me for 5 more minutes and then finally came up to the cash register. I said,"Skip the shakes - I'd like my money back." He started lipping off about me having a bad day and so on. I said no the worker didn't have the right tools for ice cream frozen that hard." The angered him even more and he was finally able in three tries to return my shake money." Continuing his snide comments he stormed away. Everybody has a bad day but obviously that manager is in the wrong position. Other customers asked me about what he had said as we left the store. read more

Love potbelly's sandwiches, they're perfect for a cold day to warm up. But this specific location has always been very 50/50. Sometimes the service is very good and we have a great sandwich. Other times service is very slow, they won't honor potbelly's app deals, and the sandwiches are wrong. I've had multiple problems with online orders, and they seem to not understand how to make online orders work. I usually end up waiting 15-20 minutes after my wait time for them to make my sandwich. I've also had them call me and tell me they're closed but they'd give me a refund and I still haven't seen the refund come in. I think it would run a whole lot smoother without the online ordering or any app at all. read more

I've been craving for their loaded baked potato soup for months. I usually got mine at the downtown Minneapolis location but went here to try it out since I was near it. Their soup still taste exactly how I liked it. Their sandwiches are always delicious too! Will definitely recommend this place! read more

Great location, good service and great sandwich. Love the Mediterranean chicken sandwich, and brocolli cheddar soup combination. Tried the same here. When the tasty multi-grain bread goes into the oven, and comes out al crunchy, with melting humus and feta cheese, can you ask anything better, may be you can, the chicken ok top Was nervous how this was going to turn out, as I recently moved to MapleGrove, and I love potbelly, so wanted a good place to go and eat. Luckily, all's good here. The people serving are really friendly. I went in on a busy day, and still they keep their 8 mins promise, which was superb. Tried my usual, loved it. There has never been any complaints about the food for me, specially here. The location has plenty of parking, very huge seating area, and very close to my house. That's a huge plus, so when I work from home, most of my lunches are going to be here. Arbor lakes and Elm street blvd have so many restaurants that more often you are spoilt for choices, and this will make it difficult to keep my promise of coming here every now and then. read more

Had a chance to take my family to Potbelly - Maple Grove today. Sunday Noon. 10 people or so were in line when we arrived. 30 minutes to get our order, 6 corrections to the order needed during or after our order was filled. Terrible service. Cashier was incompetent - new, not trained, had to ask other team members for instructions on ringing-up order many times. Mens bathroom really bad - not clean, wallpaper tattered, urinal smelled. Pop machine broken as well. Have been here before but never again. Would recommend you eat at Jimmy John's, Panera, or the like. This experience not worth it at all. read more

My favorite sandwich place for lunch. Love the underground menu. The service is quick.

Great subs but horrible hours. Close at 5pm? Mind as well close at 3. When will we be able to come back for dinner?

If and when your wife drags you shopping in Maple Groove for a day of power shopping you are going to need a lot of patience and place to escape to recharge. Pot Belly's would be a good choice. Its like a subway but you don't have to just "think fresh" because they actually serve fresh quality ingredients on good bread. Yes that means you are not going find a foot long for 5 bucks, but pork over a few extra dollars because it is 100% worth it. I also always give extra props for having homemade soup, great malts, and classic glass bottled sodas. TIP: The hot peppers are amazing and they also sell them by the jar to spice up the brown bag sandwiches you make at home. read more

My one-star rating is based solely on the service I received at this institution a week ago. I ordered a T-K-Y Skinny with mayonnaise, onions, and lettuce. The girl adding condiments to my sandwich added tomatoes instead of onions and I have a tomato allergy. No big deal, but when I went back to politely ask for a new sandwich, the condiment girl just stared at me while I apologized and put she hot peppers in the middle of my sandwich. I got the impression that she messed up orders often because her supervisor wrote out a list of the three condiments I wanted the second time around, and she must have been pissed that I got her in trouble. Not cool, greasy, high-school-aged girl who works at this Potbelly. I felt like I was being punished for HER being bad at her job, and I won't be returning. read more

Prolly the best subs around! Love their food there! Give a try if you haven't! Absolutely love their subs, their sandwich peppers are outta sight! read more

This was a bit of a comical experience. My bottomless-pit of a husband was starving after getting a massage at a place nearby and he made the call to try out Potbelly's as several friends gave him raving reviews. We walked in, grabbed a drink and got into a line. The first guy standing by the register asked us what we wanted and we told him...he motioned us on and started chit-chatting to a co-worker. This co-worker, also standing at a register, then asked us what we'd ordered and we told him. Then he motioned us to move down the line to a third guy...who ALSO asked us what we ordered... Somehow we eventually paid for and received our food but both of us couldn't quite stop snickering about it. Maybe they just have to work on their processes but it seems to me that if you ask someone what they want you are then expected to prepare something or punch something into your register....right?? The food was delicious and the soup was divine, but these boys were a bunch of chicken-heads when it came to the service side of it. read more

A great place for a casual lunch. Love the 300 calorie TKY! Great salads and soups too. read more

Potbelly - Live music at lunch. - Sandwiches Near Me - Maple Grove, Minnesota

I am disgusted. The line took forever. There was only five people but the two people working were so slow. This wasn't a problem for me as I was with my friend and I never really get upset about lines. I ordered the grilled chicken and cheddar and was eating it when I realized the chicken was undercooked. I'm not that picky so I decided to take it out, however, as I was pulling it out a black hair came out as well. It was long, gross, and I didn't even finish my sandwich. Super grossed out by this unsanitary establishment and will not be returning. read more

The sandwiches here are pretty good. I came on a really rainy day so the warm sandwich and hot soup warmed me right up. The sandwiches aren't quite as good as Wegman's fresh subs, but they are definitely good for a quick meal. We don't have any Pot Belly's in Central PA so whenever I come to Minnesota, I always try to stop by for at least one sandwich. I wish we had one where I lived though. read more

Terrible service and rude staff. They always manage to forget something when you order online

Have not eaten at Potbelly's until today, with my son. I had the Mediterranean, added tomato and onion and chicken on flatbread. Yum. He had the roast beef, and we split the enormous deli pickle that we splurged on. They did a really great job on these sandwiches, they were delicious. A guy was setting up to play live music at lunch, but we couldn't stay. Great! read more