Just came here for the first time. We would definitely return! Subs were warm, multi grain bread was yummy, and the brownie cookie was OMG!!! read more

I just love this place! The staff is always friendly and accommodating! My sandwich is always made to order to perfection! The restrooms and store are always clean which is a big plus! The chicken salad is divine! read more

Potbelly is a chain. They just opened. Maybe our experience was due to the start-up growing pains, but all four in our party were quite disturbed and on the verge of walking out. Not because of the food, which was average/ok, but because of the attitude of one worker and the shift manager at the time of our visit. Maybe this Franchise/chain was short on help, but this "manager" clearly was not trained in proper food service or customer care. Instead, this person behaved like they did not want to be there and made sure the cloud over their head would spread to everyone else. This person was rude and treated us like we were such a hassle since it was our first time and we asked a few questions (Eeep!). When there was a mistake on the order, the shift manager thought it was unreasonable that my buddy ask for a refund on the couple bucks difference and had the attitude like we were nickle-and-diming scum. With so many terrific food options nearby, this particular Potbelly store will do without four repeat customers. Bye. :( read more

I have to give them two stars for having a clean and good looking shop. I was at the FedEx-Kinko's and my original plan was to choose Chipotle down the strip or DiBella's across the street to pick up lunch when I was done. But then I saw a sign for Potbelly's. I'd heard of them when I was in DC but had never tried one. So, I thought I'd give it a shot. I got a reg. meatball on white and a tuna salad on white. The woman who waited on me was multi-tasking and not giving me her full attention so I had to order twice. When I started telling her what I wanted on the tuna she said "you order that at mumble mumble." She indicated over towards the register. So I moved down there and immediately the young guy at the register asked what I'd ordered. I told him and said "am I supposed to order the tuna here?" He said yeah, in a minute. Then I realized the reason the counter got so high between the skinny little order space and the skinny checkout was the oven between the two. To my surprise I saw my tuna sandwich coming down the chain conveyor. Wait! I hadn't given my order yet! And I didn't realize they toasted all their sandwiches! I like onions on my tuna and if it's toasted I want them under the cheese, but remember, when I started to order she told me to move down the line to order. I thought she meant to order the sandwich, not just stuff after it's toasted. So unexpectedly here comes my sandwich, with Swiss cheese melted on it. I am not a fan of Swiss cheese. I had been prepared to substitute provolone for the cheese. But, again, I had no idea she hade made me a tuna sub with Swiss cheese and sent it through the oven. So the next thing I see is the register guy step to his left and ask me what I want on my sandwiches. First, the meatball -do I want Italian seasoning? I figured there already was seasoning in the meatballs and sauce but, what the heck. Yeah, I'll take the seasoning. Then the tuna. Onions, mayo, seasoning and balsamic vinagrette. All items I would have asked them to put on BEFORE the cheese and BEFORE the sandwich was heated, but hadn't had the opportunity. I thought, well, next time i'll know better. So the guy turns back into register guy and tells me the total. It sounded a little low so I said "Did you get these?" and indicated the bottle of soda and the bag of chips I had in my hands, right in front of him. "uh, no." I leave and already "have a bad taste in my mouth" figuratively speaking. But I was hungry and trying to decide which sandwich would be lunch and which, dinner. I decided, since they were both toasted, it didn't matter. Oh, and I had ordered a chocolate malted shake, too. It came in a plastic cup with the straw already in it. The straw, naturally, still had the paper on the drinking end, and there were two little cookies they slide down the straw to the lid. Cute, right? When I get to the car I pull the paper off the straw. As I drive away I go for a sip. Nothing but air. The straw has a hole in it. I look and realize they must have bent it jamming it through the lid! Fortunately I had a straw in the car and switched them. That was better. So the "special, hand-made shake" was meh. Not very chocolatey and kinda light in color makes me think they used vanilla ice cream and chocolate syrup - no chocolate ice cream. And I got barely a hint of malt. Just enough to know that yeah, it was a chocolate malt I ordered, but not the one I expected. But it wasn't bad. I drank it and kind of liked it. I mean, I didn't NOT like it. So I get home and settle down. Tuna in fridge, meatball on plate. Cold Coke from Mexico in a glass bottle I got with a to-go dinner from El Tolteca last night, along with a glass of ice. (The Pepsi I got at Potbelly's I save for supper.) Unwrap the sandwich. Oh. It's kinda wrinkly looking, but otherwise looks like a meatball sub. Take a bite. Oh, the bread is kinda chewy, and doesn't feel toasted at all. I never did see it come through the toaster so maybe they figure the heat from the sauce melts the cheese, so no reason to toast it. So the bun is a negative. Chewy and bland, no crunch like you usually get in an oven baked sub. The meatballs and sauce were also surprisingly bland. I really wasn't getting any flavor. So I took a swig of my Mexican Coke and it was packed with flavor! Like Coke used to be! It was more than just the fact they use real sugar. This was just good! But it wasn't from Potbelly's, so they don't get credit for it. I finish off half the bland meatball sub and wrap the rest for later. I know the bread will crisp up when I reheat it, and I'll add some more sauce with seasoning on it. Hopefully it will taste better. So I'm sticking with two stars for the cleanliness and decor. No more stars for blah service and bland food. I may re-review after I eat the tuna tonight. read more

this place is awesome- staff was friendly and efficient. they took their time with us -it was our first time here. sandwiches were amazing the seasoning was perfect , milkshakes were real ice cream with a cookie on the straw, even the broccoli cheese soup was good- We will be back read more

Good subs. Good salads. Good prices. Good service. I like that the nutritional information is easily visible.

I went to this Potbelly's in July 2014 and I had a wonderful experience. The staff was very friendly, my the wreck sub was delicious, and the restaurant was very clean. Well done! read more

Every time I go there I am sorry I did. Food is good. Service is pretty awful. Moody teenagers who act like you are bothering them. Today's service was the best. A young girl with giant Gage's in her ears says " what are you having" basically rolling her eyes and rushing me through with a dirty look on her face. Basically you get an overpriced sandwich and an attitude. I tried calling ahead a couple of times but that seems to make it worse. Then you get to call ahead and still wait when you get there. My family will stick with panera next time. At least they are nice to you. read more

The staff should be trained on how to complete one task before starting another. The times that I go there I feel like I am invisible. While the staff is making my sandwich they are already asking the next person a question, then they have to ask me what I want, because they forgot/weren't paying attention to me! Service there STINKS! read more

I generally only write a review if I feel it is a 5 star or to warn people to save their $$$. This is a mixed review. Lets start with the good. If you want a really great milk shake this is a 5 star. The shake was made with REAL fruit, not flavoring. I loved it. The staff, even though they seemed a tad disorganized was very friendly, and their Potbelly vinaigrette was very tasty. OK, that's it for the good...now to the bad. I didn't go there for a milkshake (that was just a very tasty plus). I went there for a meal. I got a roast beef sandwich and loaded baked potato soup. I can't explain what the soup tasted like, but it didn't taste like potato that's for sure. The sandwich? It had a few thin slices of roast beef and a slice of cheese on my choice of white or wheat bun or flat bread. Ya they give you a large choice of topping to choose from, but like was once said "where's the beef?" If you want atmosphere go here. If you want a really tasty sub sandwich go to Penn Station...even Subway has them beat. read more