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    Potbelly

    3.3 (89 reviews)
    InexpensiveSandwiches, Fast Food, Salad
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

    Order Potbelly Takeout or Delivery

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    POTBELLY ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Outdoor seating
    Good for groups

    Recommended Reviews - Potbelly

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    Reviews With Photos

    Italian on wheat
    Phillip R.

    Food was good I had an Italian on wheat and a bowl of loaded bake potato soup. Service was good and fast. Not really an ambiance though.

    Chips + Drink and chilli Mac

    The service here was great asked them to pick me something out and they helped me through it. The food was delicious and if you like spicy stuff this is a must have. And it's got a great aesthetic going for its self. (Try the salt and vinegar chips btw)

    Curry gravy is so thin and sweet also

    Keep making wrong food not replace my curry but again and again put some masala and bring it back

    Grilled chicken and cheddar
    Eric O.

    Lunch on a Tuesday. I got the Big Grilled Chicken and cheddar. All of the toppings. Excellent! Very busy but staff did a good job .

    This is the other side small piece of ham , turkey,salami no roast beef. No mayo

    Omg ! I ordered 2 hours early on the app I got the wreck an mac n cheese, I was on my way to work ,took 1 bite there was no roast beef , no mayo ( I ordered extra) like 3 strans of lettuce, there was no cheese an a half of piece of ham¹ . I called the store spoke to the manager ( Keith) when I explained the situation I could hear him giggle. I told him it wasn't funny. He then told me to lower my voice or elese! I asked if he was threatening me ? So he giggeled again an hung up on me. So disappointed in the food an worker ! Please beware if you order on the app. They will screw you over

    "A wreck" sandwich
    Ryan H.

    Potbelly was recommended several times, so I had to check it out while in town. Atmosphere was nice and casual. I ordered the "wreck". Malia took my order and made the sandwich. The sandwich was great! The guy who was running the register was on the phone on his AirPods while I was checking out. So that wasn't cool. I ordered a water and received a very small water cup. Immediately after I paid, the cashier went to pour himself a fountain drink. Then later, he and Malia were yelling rock paper scissors across the kitchen for who had to take the trash out. The food was good, my order was accurate, and A'Lyia made the experience positive. Take it for what it is.

    Farmhouse Salad
    Steven V.

    Great sandwiches and salads. Can be busy during lunchtime but most of the time my takeout order is ready when i get there. The place is always busy but the workers are very good at what they do. I always go with the flatbread sandwiches or the farmhouse salad.

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    3 years ago

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    Potbelly Sandwich Shop

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    11 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    8 years ago

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    Nicole D.

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    6 years ago

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    4 years ago

    Amazingly bad. Missing sandwich. No real choice on the tuna I guess. Swiss cheese? Really. Bad.

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    9 years ago

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    13 years ago

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    9 years ago

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    10 years ago

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    13 years ago

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    7 years ago

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    7 years ago

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    Nicole D.

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    13 years ago

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    5 years ago

    Super rude staff, they're always out of the soup I want and their shake machine is always "not working."

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    7 years ago

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    12 years ago

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    9 years ago

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    Janet N.

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    12 years ago

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    7 years ago

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    12 years ago

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    7 years ago

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    9 years ago

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    13 years ago

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    9 years ago

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    13 years ago

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    13 years ago

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    10 years ago

    The Tuna Salad on wheat was okay. Too bad the staff are way more into talking to each other than being friendly with customers.

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    9 years ago

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    12 years ago

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    11 years ago

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    Page 2 of 3

    Ask the Community - Potbelly

    Scratch - Side of home fries

    Scratch

    4.5(399 reviews)
    0.9 mi
    $$

    I've been to Scratch in Independence a handful of times, but this is my first time finally writing…read morea review and it's well deserved because this place never disappoints. I met a friend for breakfast this morning, and everything from start to finish was spot on. I ordered the Sweet Jalapeño Sandwich: an English muffin piled with jam, bacon, an egg cooked over medium, and cheddar, served with home fries. It was the perfect balance of sweet, savory, and just a little kick. My friend stuck with her usual: the Banana & Bourbon Caramel Bread Pudding French Toast, topped with fresh bananas and their homemade bourbon caramel sauce, plus a side of pork belly. It looked incredible and, according to her, tasted just as good as it always does. We arrived just a few minutes after they opened at 8:00 and were seated right away. The service was friendly, attentive, and very prompt without feeling rushed. Scratch has such a great casual, local diner feel, but with a menu that's anything but ordinary. The portions are generous, the flavors are unique, and the quality is consistently excellent. Definitely a go-to spot for breakfast or brunch...you really can't go wrong here.

    This is the second time I've visited Scratch. The first was roughly 12-18 months ago. Both visits…read morewere awesome. The restaurant has a pleasant, bright, family diner ambiance. White walls, glass windows in front, a few things hung on the walls. Not fancy, but pleasant. Very clean. The food is phenomenal. I've been dreaming about their biscuits and gravy since my last visit. Still perfect. The home fry-style potatoes are what a lot of places try to serve but fail at miserably. They are crispy AND fluffy! Yum! My scrambled eggs were not at all greasy or oily. My iced tea was delicious and refreshing. My lovely wife had the chorizo hash, which I tried. Oh, my. So good. And the chipotle crema on top was just perfect. They have excellent diner coffee here as well. My service experience was immaculate the first time and just OK today. He was fine initially, but I feel like he kind of forgot about us after he checked on our food. We were stuck way in the back. Maybe he was on a break, which is fine. I spent time as a waiter in two different restaurants, so I'm sympathetic, but I did not get a drink refill, and I wanted one pretty badly. This is one of my favorite breakfast spots, and it feels like a hidden gem.

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    Scratch
    Scratch
    Scratch - Biscuits and gravy

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    Biscuits and gravy

    Zoup! Eatery

    Zoup! Eatery

    3.4(63 reviews)
    0.0 mi
    $

    I used to have a Zoup where I live, but it closed down. I always looked forward to the Beer Cheese…read moresoup every fall. I was so excited to find this restaurant while I was in the area. Food is good, restaurant is clean, bathrooms are nice, and staff is helpful and friendly. The beer Cheese soup is still one of my favorites.

    I really hate leaving reviews less than 4 stars, much less giving a place only 2 stars, but I…read morereally did not like my experience getting a "quick" dinner here recently before going to see a movie at the nearby Cinemark. I can see why no one else was in the restaurant when we were even though it was dinner time on a Friday. The lady taking our order answered her freaking phone in the middle of my order so I just had to stand there and wait. Wtf? The kitchen and prep area was messy and food scraps were everywhere. The soups all had a film on them too. I got the half turkey bacon club and a tiny cup of chili in the you pick two "deal." (LOL this ain't no deal!). The soup was way too hot. They need to turn down the burners. The sandwich was okay - probably one of the best options on their menu. The bread was quite good. However, they also didn't add mustard to my sandwich like I had asked for. There definitely was a language barrier, but I mean, come on. At least try to be nice to me! The price for what we got was outstandingly bad. It was even worse than Panera! I guess I would rate this Zeats location a 3.5 for food and 1.5 for service. On the bright side, I still had room in my stomach to get popcorn at the theater afterwards...

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    Zoup! Eatery - Sad looking soups

    Sad looking soups

    Zoup! Eatery
    Zoup! Eatery

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    DiBella's Subs - Italian Assorted sub on everything bread

    DiBella's Subs

    3.6(116 reviews)
    0.2 mi
    $

    My experience was great. The food was great and the service was amazing. Love this place. The booth…read moreand bathrooms were clean too.

    Gluten-free rolls available!…read more DiBella's Subs is located in close proximity to the Corporate Plaza (Independence business district) and local hotel cluster (3 minute drive). There is plenty of parking in the plaza. My company used to frequently order catering from this location. And so, I decided to try something familiar while in the area. This was my first time at their physical location. Deli Feel: The deli has NYC deli feel - subway tiles and vintage deli art. Think a nice Italian elevated deli. It doesn't seem that there is A/C at this location or at least it's not running at its capacity. There were ceiling fans operating but on a hot summer day it was toasty. The restaurant offers tables and booths. I observed that most guests found themselves comfortable in booths. Around 1 PM on a weekday there was a steady crowd dining in and ordering takeout. Ordering: Your order is placed and picked up at the back counter. Signage is a bit disorienting. Think Penn Station type layout. You can also pre-order online. My order was ready quickly. I observed that other guests had to wait awhile. Orders were not called in the numerical order. If you have a large or complex order or are pressed for time, I recommend exploring online ordering. Menu: DiBella's menu is straightforward - subs, mini meals (5" small sub + side + drink), salads, drinks, sides and sweets. They conveniently highlight seasonal menu and top sellers on their menu. Best seller subs are Godfather, Turkey, and Cheesesteaks. DiBella's Subs are known for their old-fashioned submarines. They have in-house bakery, bake their own bread. They also market Grandma DiBella's cookies. While placing an order online or in person, you can choose your bread, cheese, and topping options. Gluten free menu items are available for all subs. My Order: I ordered 10" DiBella's BLT on sesame bread with American cheese for $11.39. The bread was very fresh and impressed me. The ingredients weren't notable - bacon was burned and clearly lower grade, cheese and veggies were just okay. I wouldn't say that the sandwich was heavy on fillings. The sub was fine, definitely not the best BLT in my lifetime. Customer Service: Customer service was condescending. The employee at checkout made visible unpleasant faces at customers. Questions were not well received from all customers during my visit. Questions were mainly order and menu related. Once it was my turn, I did not know where to look for bread and cheese options as a first timer. The menu was pointed out to me in a very impudent manner. It was really disappointing to witness interactions between customers and employees. Upon exit, I observed another employee returning to work looking very displeased. Hopefully bad service is not part of everyday culture. Catering: My company used to order catering from DiBella's. Orders were always efficient and right. Everyone considered the subs just alright. Bread wasn't as fresh as I've experienced at their location. Overall, it's a fine spot for a casual lunch if you're in the area. Good for catering if you want to treat your staff to something simple. I wouldn't go out of my way to come here.

    Photos
    DiBella's Subs - Interior

    Interior

    DiBella's Subs - DiBella's 5" mini sub. Featuring our classic turkey sub on sesame bread and our famous Godfather sub on everything bread.

    DiBella's 5" mini sub. Featuring our classic turkey sub on sesame bread and our famous Godfather sub on everything bread.

    DiBella's Subs - Godfather sub on everything bread

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    Godfather sub on everything bread

    Potbelly - sandwiches - Updated May 2026

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