this location sucks so bad, all because of the staff. the staff is always screaming or don't know what they are doing. i used to be a regular about two years ago, and the staff was excellent. i can't believe you let them all go. i won't be back until the staff has changed a bit. they're rude, and only know how to stand around. read more

Two orders in a row. First night no bread had to substitute for alternative and pretty much pay extra, today all i wanted was chx noodle soup. Ive have a cold, what do i get???? Broc and Cheese..... I mean wth, this isnt hard. Staff seems polite but this is a lil ridiculous. read more

Potbelly - Sandwiches Near Me - Independence, Ohio

Second to last time I went here I ordered the uptown salad online. Picked it up, got back to work and realized they had given me a farmhouse salad- and I do NOT like hard boiled eggs. Last time I went here (11/3/15), they gave me the right salad..,and it was horrible. There was hardly any toppings on my wilted lettuce. My boyfriend got a sandwich that he didn't care for, and the chick pea salad he got for later didn't even have chick peas on it!!!! Won't be back here for a VERY long time....come on guys, get it right.... read more

please read my original review as well as potbelly's response. they asked me to contact them so they could speak to me directly. i did... they never responded! their comment here was fake public relations trying to trick us into thinking they care... they apparently don't!!! read more

$$$ price wise. Good portions and selection. Be aware that the airport location is double the normal price point. The chocolate oatmeal cookies are very good. read more

My favorite sandwich place! I grew up in chicago (where it started) and I will drive 35 mins just for a sandwich! I always get the TKY on flat with avocado, simple and delicious! My husband loves the wreck!i just got the ice cream sandwich for the first time and it was beyond! I'm already obsessed with their cookies and by adding ice cream =awesomeness! Also google the secret menu they have a lot of good combo sandwiches read more

I ate at the Pot Belly's at University Circle, decided to try the Independence location since I was out this way. I tried a new sandwich this time and it was good. It's called the wreck, it had salami, turkey, roast beef and ham. I for sure got cookies and the chips. This location is clean, smaller in tables but they have outside seating for when the weather is nice. The staff was friendly and they were fast, even with a phone order before my order. I know this is a chain but give PotBelly's a try! read more

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Amazing Italian sub!!!! Amazing Big Clubby. Hot peppers are such a great addition. Great service. Fast & efficient. read more

This was the best Potbelly I have been to. I messed up my online order and the manager took my new order right away free of charge. Everyone was so nice and helpful! If I could give more stars I would :) read more

I love Potbelly! Fresh hot subs made right in front of you -delicious! The independence location is always clean and the workers there have always been extremely nice! I used to always order the Wreck but then discovered the pizza sub and it's delicious! Their soups are very good! I believe it's the chicken enchilada soup (something like that!) that I love! And he dream dessert bar is delicious too. Its my go to sub place in Independence! read more

Potbelly is a chain restaurant and I normally like to give my money to independent places. This shop is in Independence, Ohio. Eating out at lunch can be very expensive. It also does not help if you are sitting down and leaving a tip each time. This place is probably one of the better options for a quick bite to eat without having to tip. They have decent vegetarian options as well. I recommend the chick pea salad. read more

I really like Potbelly. I always get the "big wreck" never disappointed. I like adding the extra meat and have it toasted. Today they had live entertainment, a nice young man playing guitar. He did make my lunch a bit more soothing. This is a great sandwich shop. I would have given 5 stars if the shop manager roam around dining room interacting with folk to see if everything was good. read more

While there was nothing wrong with my meal, it was nothing great. My biggest complaint is with the service. Potbelly is a chain, but I have always enjoyed their food when I was in Chicago. I was kind of excited to see the signs up when they started moving in to a plaza not far from my house. Potbelly makes sandwiches and also has soups, and some desserts (milkshakes and cookies, mostly). When I came in, there was only one guy working, and I felt bad for him. Despite him seemingly working alone, he was friendly and trying to multi-task as best he could. There was a couple ahead of me, and while I was waiting three more people came in. The guy called for assistance, so a woman who seemed really irked by my presence came to help. When it was my turn to check out (a few more people had come in at this point), the guy politely told me one minute. I told him no hurry, I was getting my food to go. Then a woman who had been sitting in the dining room came to ring me out.... I guess she worked there? She continued to have a conversation with one of her friends while sort of ringing me out. She complained repeatedly about having to be at work, which made me want to just walk out. Nothing like a completely average meal that was slightly over-priced with customer service that makes a person feel like they're inconveniencing employees. I'm in no hurry to go back. read more

The meat was great me and my family enjoy and love it They meat was delicious and fresh and good they just messed up my order ask for sandwiches that packs of meat but it's OK my family enjoyed it we told him to meet up I just kept coming back for more more I took Sonia work how deafly will order potbelly sandwiches again that's a restaurant I will recommend to anyone I just wish there was a little call soon near me but it's OK I still order the food read more

Amazingly bad. Missing sandwich. No real choice on the tuna I guess. Swiss cheese? Really. Bad.

I know this is a chain, but the food is really good and because the people who work there are so nice and helpful plus the other reviews were not so flattering, I really felt like I had to post a review. We arrived late on a Friday night after a hockey game. I never had been here and asked for some recommendations. They recommended the Wreck and Gilled Chicken and Cheddar. I ordered the Wreck and really enjoyed eating it with my dad and brother. We all talked about how we were surprised at how good the food was! We tried to go back the next day for breakfast (Saturday), but they didn't open until 11am. read more

Shakes are sometimes made with the improper amount of milk, management is not very personable and in fact are often rude. You feel more like an intruder than a customer, let alone family. The team members are very friendly and remember you and make meaningful conversation. When placing orders online, if I leave allergen specific requests (such as no mushroom, no tomato) in the additional details section, food is still improperly prepared. This has happened on 3 separate visits. Additionally I was assured I would be refunded for a food item I paid for that was not included in my order, and it has been a month with no results. This store has so much potential and unless there is a change in management they will not get the positive feedback that I know they are capable of earning. ____________________ On my 11/24/16 visit associate Taylor prepared my order superbly. She followed the instructions in my additional details and prepared my order neatly. My shake was deliciously thick! My original pick up time was 12:15, but Taylor had it ready when I arrived 10 minutes early -- she even put napkins in my bag! read more

I usually avoid Potbelly just because I'm not overly excited by their menu and the line is usually long and moving slowly. I stopped in to pick up some sandwiches on Saturday because I knew it wouldn't be crowded. I had to wait 5-10 minutes before anyone took my order, which didn't bother me much because it took me a while to figure out their chaotic menu boards. The server was very nice and apologetic and gave me my sandwiches for free, which I think qualifies as better-than-expected service. The two sandwiches I got seemed pretty small considering their prices. If the ice cream sandwiches they have advertised for $2.85 are actually made with the cookies they have displayed (at least 5" diameter), they must be an excellent value. read more

TERRIBLE LOCATION! I went at about 2pm on a weekday and this location was almost empty. The young man behind the register was picking his teeth with his fingernails when I moved over to pay. He wrapped up my sandwich (luckily, he was wearing gloves), but when I got back to work, I realized that he had given me the wrong sandwich. I called to tell them, and they said that they'd deliver my original sandwich to me at my work (about 30 seconds away). It took 30+ minutes for them to deliver, and my sandwich was ice cold. So, I spent $6 for a cold sandwich (should've been hot), with a messed up order that didn't arrive until 30+ minutes after I left the location. As a cherry on top, the sandwich tasted like garbage. read more

I've been wanting to try Potbelly for sometime so this afternoon we finally did. I got the roast beef, she got the Italian and we both got the loaded potato soup. This stuff is seriously good! It reallly stands aside from all the other sub shops. The sandwich is perfectly toasted and tastes like a sub should. The soup was also very good. Tasted home made. It was a nice day so we ate it outdoors in the little area next to the shop. The employees were very friendly and helpful and the shop has a nice look to it. We will be back soon! read more

Seriously good. Tried this place for the first time yesterday. They had a sign out front for the turducken sub and since I was feeling adventurous I decided to try it. I'm glad I did! I was hesitant about the cranberry honey sauce but I wasn't disappointed! It had the perfect amount of everything all rolled into one delicious sandwich. We are coming back today and having it again! Please open one in Macedonia so I can blow all of my money haha! read more

Food and experience were good. I just have a hard time giving it a higher rating when there are already a ton of good sandwich shops. Nothing really stood out as different or outstanding. No doubt the food and service were good though. read more

I love Potbelly! I stopped at this location for a Wreck salad. They completed it promptly, perfectly and deliciously. Can't complain. read more

Sort of a weird Panera/Subway bodge overall. Food is better than average for chain food. Ordering is assembly line. Grab your drink, order food, tell them what you want on it, and pay. The sandwiches are all under $7 (Tuna, bigs was about $6). It's everything else that digs into the pocket book, from drinks to chips to sides. $2 for a bottled water. $1.10 for a .25 cent bag of chips. Ridiculous. But of course, pricing this way takes away the stigma of fast food combos. Had the aforementioned tuna. It was nothing special but good. What the hell is with raw carrot chunks though? That is a texture nightmare and never belongs in tuna salad! Wrecks were light on meat, in my opinion. Hot peppers would be better labeled as sweet peppers. Staff was friendly for the most part and the dining area very clean. Kind of has to be considering how many food joints there are in this plaza (6?). read more

Super rude staff, they're always out of the soup I want and their shake machine is always "not working."

I stopped at Potbelly's for the 1st time yesterday and loved! The staff were friendly and helpful and the soup and sandwiches were great. I will be going back again. I highly recommend Potbelly's on Rockside Rd. In Independence, Ohio. read more

My first time at this place, I had the Italian sub it was OK at best not much flavor glad I got the vinaigrette to dunk it in for a little flavor. Not worth the 6$ I paid for it, I will stick with DIBELLA'S haven't found a place yet that can compete with there subs!!! read more

Potbelly - Half of the italian sub - Sandwiches Near Me - Independence, Ohio

I love Potbellys and it kills me to have to give them a 1 star. This star is not based off of the food - that was wonderful per usual, but this review is due to the guy that was rude to me for no reason. Normally customer service is great. I have been to this particular establishment many times during lunch as I don't work far and have always been treated with a smile, asked if I would be dining in and if not they bagged the food for me. Tonight was a different story. I walked in around 7:45pm, they close at 9. It was empty, except for the 3 workers. One individual named Morgan who helped me, was completely standoffish. I have never been treated with such disregard before. Not a smile, not asking if I was dining in; I bagged my own food and then when I asked if there were any oatmeal CC cookies left his response was - we close in an hour. I then proceeded to joke with him, which he clearly did not find amusing. Maybe it wasn't his sort of thing he would find funny (tried to get the 12 pack of mini oatmeal CC cookies for the price of a cookie), but I know with my many years in the customer service field - you laugh and make light of the situation. Basically you can go to this place for food - just hope and pray you don't have to deal with Morgan. He was rude, disrespectful and standoffish. read more

This place is amazing BECAUSE OF THE STAFF!! Bree, Michael and everyone over there make my Friday lunch the most enjoyable part of my day! The are great people and I recommend this shop big time! read more

Got the pick two... sandwich was great even though jalapeños were added instead of banana peppers.. Salad was nasty. Greens were old and slimey... tomatoes too. Chicken was cold and probably cooked a week and a half ago....Won't ever purchase a salad from here again... Sandwiches yes... perhaps soup... not salad! read more

Usually I do not go out of my way to write a bad review, but my experience at Potbelly today (11:30am) was horrendous. I have been here several times because I love their sandwiches. However, every time the service is either bad or just tolerable. Today I walked in and there was one couple sitting at a table and nobody in line. The only person behind the counter was on her cell phone. As I approach, she moved down to the register as not to be bothered. So I stood there and waited a minute. Finally, another worker poked her head out from the kitchen and told me to wait and someone would be right with me. At this point I'm getting slightly irritated wondering what they all could be doing and how this place manages to stay in business. A few minutes later the same worker that poked her head out asks me what I would like (attitude included at no charge). So I stepped down to the next station. After my sub finished toasting this guy comes out from behind the kitchen. He was supposed to ask what I would like on my sandwich, but failed to do so. Instead he made me wait while he prepared things for the lunch rush ahead. Mind you, the cashier that was on the phone is just standing there doing nothing. Finally he decides to help me and again does so with an attitude. A few things Potbelly management needs to take into consideration. The city of Independence is over saturated with a number of restaurants that take advantage of the business parks in the area. This type of service will just drive patrons to another sub shop (3 others within 2 block radius). Hopefully they will get it together. read more

Great service, very friendly staff. I placed an online order but showed up early and they made it for me right away! Great wifi location and I love the fooda read more

I love sandwiches, and I like potbelly. What I don't love is the staff here. I've been twice, and each time, I was not happy. First, they all scream at you when you walk in. I get it, say hi. No need to blow out my ear drums with "WELCOME TO POTBELLY!!!!!!" Second, what's up with the girl with the iPad? She takes me order literally in front of the people making the sandwiches. It makes nothing go any faster and makes no sense. Finally, the rest of the staff are so clueless, it's not even funny. My sandwich came out of the toaster and they were all "mayo mustard hot peppers?" to which I replied "No mayo" Then he grabs mayo and spreads it all around. Ugh. So I asked him to remake it and he acted like I asked for the moon. Eyes rolled, heavy sigh, exasperated look. So I told him politely that I was no longer interested in eating there. I ran across the street to DiBella's and had a wonderful lunch! So sorry, wanted to like you, but service will prevent me from coming back. read more

The inside is nice...was lacking meat on the sandwich.. wish I was eating at a subway where they give give you a good portion . Feel like I got robbed. read more

These guys are amazing at catering lunches. They are there pretty darn early, I have called at 6:30 in the morning. Always able to have a lunch ready, as early as 10:45 once. Very easy, the food is good and the people are friendly to work with. Highly recommend a sugar cookie here! read more

We ordered take out for the office and it was delayed 45 min for some reason, which is not very good when ordering for the corporate office. The roast beef sub I got was absolutely made an hour before I got it. The meat was very cheap and fatty, and the bread was stale and super hard on the edges. The lettuce was hot and wilted and brown. Just all around bad. I never complain and I have never yelped before, but I couldn't even eat this sub. read more

The manager actually opened the doors early for me! They had just changed their hours and my phone app had the old hours. I got there 20 minutes before they opened, but the manager was very nice and let me in; and they made my sandwich anyway, even though they were doing their prep work to open. I've been to this location a few times and the staff is always friendly. I LOVE the Mushroom Melt and the hot peppers that you can put on it. (Note: Yelp also has wrong hours listed for them. They open at 11am now, not 8am) read more

The Tuna Salad on wheat was okay. Too bad the staff are way more into talking to each other than being friendly with customers.

Worst service I have ever gotten in my life I went through the line I asked where did I order the man ( I think he was a manager) he told me at the other end once I went to the other end he kept persisting that I hurried and ordered my food once I order my food I was asking what options of vegetables I could have to put on a sandwich and he told me everything that was on the board I only ask because I am legally blind and I did not have my glasses .. Overall the staff are very rude and cashier thought it was OK to take it upon herself to argue with me and my friend because she was having a stressful day. I work in the food industry so I understand that long days especially when you're short on staff can be very stressful but you do not take your anger out on the customer because with that being said you will lose your job and also they will lose business read more

First time at Potbellys. Very good sandwich and friendly service. Will go back again. We went at noon. No lines but as soon as we sat down the place was busy. read more