Well, the first bad review I have ever written. It is a real shame that I feel it necessary to write all this as I have been to that restaurant many times and I (used to) really like it - they offer good vegan food (something not common in Hong Kong) and have a great vibe. I have tried to summarise the events as 3 main grievances. The first is an honest mistake, but the second and third are verging on unforgivable in my opinion:
Grievance 1) My pregnant partner and I ordered 2 mocktails specifying 'without egg whites' (for those wondering, it is common for cocktails to contain egg whites to make them creamier). Instead, we were given strong cocktails, probably containing raw egg, but I can't say for certain. I feel like such a fool looking back on it now; I even said to my partner, 'Wow, the cinnamon really does make it taste alcoholic'. She commented on how authentic hers tasted too, we were pleasantly surprised and drank at least an inch each within a few minutes (it was a hot day and we had walked from central!). Of course, with hindsight, it was in fact terrible that a pregnant vegan woman was given alcohol (and potentially raw eggs) and her sober-for-11-month partner (me) was given the same. Now, I have worked as a waiter/bartender for 5 years and I understand that mistakes happen. Giving someone the wrong drink is not ideal, but nor is it the end of the world... However, how things were handled after this is atrocious, which brings me onto:
Grievance 2) Upon reflection, I am trying to give the waitress the benefit of the doubt, but I believe that she simply lied to my face and then caused further negligence by leaving us with one of the strong cocktails (which we continued to drink, about another inch, before we called her over and told her that it was alcoholic). The events happened as follows: We were having a good evening, sipping away our nice cold drinks when we were flanked by our waitress hurriedly snatching away a, unbeknownst to us, "Dark and Stormy" (not a cinnamon mocktail). Of course I wondered what she was doing... she rushed back with a mocktail and told me that this in fact was my drink. My puzzled look on my face impelled her to declare, 'Don't worry, it was also a mocktail.' (I think she knew that it was alcoholic, therefore this was a flat-out lie). To make matters worse, she left the other cocktail with my pregnant parter... but returned minutes later with another mocktail for her. She assured us that there had been a mix-up and that all three drinks on the table now were mocktails - but it turns out that negligence follows negligence because, of course, one of them was a rum something (in the heat of the moment, I can't remember the name). At this point we were thinking, 'Oh well, they gave us the wrong mocktail, I hope it didn't contain raw egg, but at least they have tried to make things right by leaving us with three mocktails... supposedly the third one is on the house to atone for their mistake.' We tried to put all of this behind us and just enjoy ourselves. After another 5 minutes of sipping the drink she was left with, she started feeling a little light-headed. She asked me to try it. I did and as I did, I noticed that the garnishes were different to the mocktail it was supposed to be identical to. I tried the two side by side and I also started wondering if I was feeling a bit tipsy too (like I said, I had already drunk an inch of "Dark and Stormy"). We called the waitress over, her shift-manager (I assume) also joined and they tried the cocktails. The shift-manager confirmed, without hesitation, that it was the "Rum-Something-Or-Other". I asked her what the one in the copper cup was and she informed me that it was the "Dark and Stormy" and that both were alcoholic. My heart dropped! I made eye contact with my partner, before turning back to the two members of staff and re-informing them (we mentioned that we were pregnant and not drink when we came in) that she is pregnant... and has had 1-2 inches of 2 strong cocktails. As if things could get worse (they very much did), that brings me onto:
Grievance 3) They tried to appease us by giving us... drum roll please... tap water! Now, I don't frankly care that it is "double filtered" or whatever, making up for everything above by offering us some complimentary water was simply insulting. As I said, I worked in hospitality for 5 years and if I had ever given a pregnant woman alcohol, (not to mention giving raw egg whites to a couple of vegans) I would, AT A MINIMUM, tell them that this round was "on me". But no, all we got was a "Sorry, here is some free water... enjoy your drinks, they are probably what you ordered, along with your almost ~$200 tab".
We barely touched our drinks, stood up (feeling a little tipsy!) and walked out. As I walked down the street, I couldn't help but feel like I were intentionally misled. I had the waitress's voice ringing in my head, "Don't worry, it was also a mocktail"... Yeah right! read more