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    Pot Pickup

    5.0 (3 reviews)
    Closed 12:00 pm - 7:00 PM

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    MedMen DTLA

    MedMen DTLA

    4.2(744 reviews)
    1.7 miDowntown
    $$

    I went in to get some edibles to help me be high relax and sleep on a 15 hour flight…read more Adam G i think that was his name. Someone G. Anyway great service, good vibes and good advice.

    Disappointing customer interaction and inflexible discount policy, still a regular customer…read more This is my regular dispensary and I plan to continue shopping here, but I am leaving this feedback here because I do not feel comfortable giving it in person. I want to separate two issues clearly. First, the student discount policy. There is a posted 20 percent student discount that only applies on Sundays. As a student who uses cannabis medicinally, this structure does not work for me. Being told on a Saturday that I should come back another day for a discount when I am already ready to purchase is not helpful. I am not asking for an exception. I am offering feedback that a discount limited to one specific day does not accommodate medicinal or schedule based needs. That feedback should be acknowledged, not debated. Second, repeated unwanted interaction from one staff member. When I shared that feedback, one staff member who was not involved in my transaction repeatedly interjected, lectured, and attempted to explain why my perspective was wrong. I clearly stated more than once that I did not want to debate it and asked him to stop engaging and allow the employee assisting me to continue the transaction. Despite that, the interruptions continued. Because of the continued side conversation and interruptions, the checkout process became confusing. I had brought edibles to the front and confirmed the price, but I was not told how much additional cash I needed to withdraw from the ATM to complete that part of the purchase. After already paying an ATM fee and with everything going on, I ultimately said never mind and left the edibles behind. This same staff member has also previously failed to acknowledge me when I entered the store and has redirected me in line in a way that felt dismissive. Taken together, these repeated interactions have been frustrating. I want to be clear that other staff members were polite, helpful, and professional, and the store itself is clean and well run. This feedback is specifically about one recurring interaction and the structure of the discount policy. If a customer says they do not want to be lectured or debated, that boundary should be respected. Feedback does not need to be refuted in the moment. It simply needs to be heard. I am posting this here rather than raising it in person because I still plan to shop at MedMen and want this addressed constructively.

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    MedMen DTLA - My supplies of chocolate my cartridge and flower isn't in the picture

    My supplies of chocolate my cartridge and flower isn't in the picture

    MedMen DTLA
    MedMen DTLA - Foto del establecimiento de esta sucursal

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    Foto del establecimiento de esta sucursal

    Pot Pickup - cannabisdispensaries - Updated May 2026

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