I went in to get some edibles to help me be high relax and sleep on a 15 hour flight. Adam G i think that was his name. Someone G. Anyway great service, good vibes and good advice. read more

Disappointing customer interaction and inflexible discount policy, still a regular customer This is my regular dispensary and I plan to continue shopping here, but I am leaving this feedback here because I do not feel comfortable giving it in person. I want to separate two issues clearly. First, the student discount policy. There is a posted 20 percent student discount that only applies on Sundays. As a student who uses cannabis medicinally, this structure does not work for me. Being told on a Saturday that I should come back another day for a discount when I am already ready to purchase is not helpful. I am not asking for an exception. I am offering feedback that a discount limited to one specific day does not accommodate medicinal or schedule based needs. That feedback should be acknowledged, not debated. Second, repeated unwanted interaction from one staff member. When I shared that feedback, one staff member who was not involved in my transaction repeatedly interjected, lectured, and attempted to explain why my perspective was wrong. I clearly stated more than once that I did not want to debate it and asked him to stop engaging and allow the employee assisting me to continue the transaction. Despite that, the interruptions continued. Because of the continued side conversation and interruptions, the checkout process became confusing. I had brought edibles to the front and confirmed the price, but I was not told how much additional cash I needed to withdraw from the ATM to complete that part of the purchase. After already paying an ATM fee and with everything going on, I ultimately said never mind and left the edibles behind. This same staff member has also previously failed to acknowledge me when I entered the store and has redirected me in line in a way that felt dismissive. Taken together, these repeated interactions have been frustrating. I want to be clear that other staff members were polite, helpful, and professional, and the store itself is clean and well run. This feedback is specifically about one recurring interaction and the structure of the discount policy. If a customer says they do not want to be lectured or debated, that boundary should be respected. Feedback does not need to be refuted in the moment. It simply needs to be heard. I am posting this here rather than raising it in person because I still plan to shop at MedMen and want this addressed constructively. read more

Went in to the shop and was helped in an amazing caring way by Desiree. She was not only knowledgable and kind, but patient and caring as well! Guided me to exactly what I needed and went above and beyond. Great asset to their shop and team. read more

My fav dispensary in dtla!! Whenever I'm in town I make sure to stop by because they have amazing deals, a great variety of products and the staff is always super helpful. Daniel was so knowledgeable and we loved his recommendations. Thank you sooo much for making our day- it's our best 420 yet! [04/20/2025] read more

MedMen DTLA - The best 04/20 deals! - Cannabis Dispensaries Near Me - Los Angeles, California

Best dispensary and all of LA. Nicely lit super clean while organize and they have the best deals as well as customer service. Juels was a great help. She knew exactly what I needed with such humor and professionalism. Definitely coming back again read more

didn't disclose the fee , got gaslight but one of the managers. out of town spending what I spent and your gonna lie to my face and forget your own promo you have? I see why your company is closing stores by being dishonest and gaslighting your customers. if you have a promo honor it and dont be cheap about it, should of went to urban smoke like I was going too!! read more

I liked this dispensary. They have a variety of products and our salesgirl gave us some great recommendations. The "security"? Was also friendly and soft spoken but I didn't like that I had to leave my purse with him- on an open shelf - right next to the door- on Broadway- it was my first time in LA and I could tell it wasn't the best area- lots of homeless and illegal activity. The whole area just feels unsafe (and I'm from NY/NJ) he was also in his phone so he could easily get distracted. I am a woman who NEVER leaves her bag anywhere- that's the only negative from this spot. The products were great. read more

Crappy Deals, Costumer service is horrible I can't blame them for such a bad setup, Your in the heart of DTLA med men is just hanging by a thread at this point. I got treated by the security who was nice. Budtender didn't ask what I was looking for or can't acknowledge anything So I asked what deals and if anything was in stock he said no Which is fine when I asked for cbx pre rolls he huffed and puffed that made me not want to buy anything at all As I walked out without my purchase he told his co worker it was my fault I left without a purchase because of how ugly the energy is in there And you should consider waiting until a costumer leaves to talk ish! Medmen if you truly care about your employees find a way to enhance your store so your workers aren't mad at having to walk all the way to the front to greet costumers and have to follow them around like a dog and have to walk them to a register I get the "modern" experience clearly isn't working out your own employees are unhappy! read more

I like to go w my loved one just to get an employee who educates me on what stands help with cramps etc. The staff keeps me coming back

I visit at least twice per month since 2021. Prices are reasonable and I like the management and staff.

ILLEGAL PRACTICES FROM SECURITY!!!!! Leaving another bad review for another bad experience from MedMen will never be returning and need to reach out to the higher ups as this is not OK your security is threatening physical harm on me over me not following his plan to rob me. So this time I went in and they were insisting on holding my purse with my personal belongings inside at the front. For a order that I already placed online that I was trying to pick up. Keep in mind I am a small female with literally a designer wallet and lots of cash in my personal items that are very much important to me. I am not leaving them at the front door at this ghetto location unattended with a Strangerfor anybody to take. I did not have a big bag whatsoever. It was a small personal purse under 6 inches. was force to wait in front. The security actually tried to make me leave as a kind employee already took my payment from the front desk was grabbing my premade order and I told security I'm not leaving until I get the items I paid for or I'm calling police magically they get me the order and security gaurd sits back down after showing physical body language that he wants to cause harm on me. I was more than understanding to have my bag search, or to even have the item walked over to me that was already placed, literally had the money in my hand but no i had to desire to leave my money and designer items behind to please your fake security rule which is ILLEGAL AND MADE UP because if that was the case, there would be a sign on the door, a sign in the store, or something on the website regarding how females can't bring in their purse. I did not find a single word on this! The security refused to give me his name but it's OK because someone can look into the scheudle for the week and find him. he was working on February 28, 2025 at 9:20 PM. horrible experience, and never returning. read more

MedMen DTLA - There is no safe location to leave your purse. I hope whoever is in charge takes immediate action against security - Cannabis Dispensaries Near Me - Los Angeles, California

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Great customer service, very knowledgeable about the menu and products. This location has a smaller selection but still good for a quick stop. read more

I've had mixed results in the past (from various dispensaries), and many have closed down (dammit)!! Let me say, in passing that "Traditional" has some good choices (and great deals), along with lots of courtesy (and very respectable prices)...but they didn't have our "standard" edible product, which is the Kiva chocolate (EXCEPTIONALLY tasty, and RELIABLE potency). As a matter of fact, the other brand bar gave me ZERO "buzz," which struck me as very strange!! Now, Madmen: The Security guy near the entrance was kind've gruff and rude, which seemed unnecessary. The clerk, another Black guy was very helpful.. and they DID have the Kiva product (Hooray!!!), though, the price was a little high. Was led to believe would be $20, but this--apparently--was before taxes, so (even with my "senior discount"), the total was $27 (and at the other dispensary, the price (somehow) (and for ALL of their products) stayed down at the cited price. So, I was DELIGHTED to get exactly the product I wanted...but it seems I got "bitten" on the price. Apparently, "Traditional" cites the price AFTER taxes...which puts a much better "taste in my mouth!!" My guess is that I'll look around for a place which DOES have the Kiva product, BUT at the (more like $20) price...and STOCK UP!! read more

Today I went to medmen supper fast and friendly fast service Jules help me she really nice

Customer service super annoying. They basically harass you until you buy something overpriced , that you didn't even come for. Let people shop. green kween down the street had all the same stuff, for cheaper . Med men is garbage . read more

I haven't tried what I bought yet but I had an amazing experience in the store. The security guard was super nice to me and made me feel very safe and explained the process for my first time. I had to come early for an order that wasn't ready yet but they were happy to help me. Got me in and out in a breeze and were super nice read more

Very nice staff, knowledgeable of the product they sell. Very generous!! Easy street parking

From the lady checking id's all the way to the Budtender, service was impeccable. This place is extremely clean and organized The knowledge of the staff will have you listening to what they have to say about the weed. You can look at the flowers through a magnifying glass Also, the fact that you can smell the flower was a major plus for me Love all of the products and how they were displayed Quick and easy for me Got what I wanted and was in and out read more

Great folks, kind and nice to talk too. I'm from NC and they helped get the best stuff for the best price and quality is on point!!!

Went to the shop as a returning customer with my new digital CA drivers license on my phone. I use this at the airport at liquor stores at the club. But they were quite rude and acted as if I had presented a fake id or something and immediately asked me to leave the store. Very taken a back. Went to Green Qween two blocks down and it was not a problem. If you're in Dtla and need good products without the hassle. Go two blocks away to Green Qween read more

awesomeness Love the availability huge change from of my earliest surreptitiousness in attaining and maintaining an ongoing relationship with a marijuana dealer...Hahaha read more

MedMen DTLA - My supplies of chocolate my cartridge and flower isn't in the picture - Cannabis Dispensaries Near Me - Los Angeles, California

Lol the manager or owner of this store is a joke. Having a black security guard, come out and talk to a black woman that's parked outside of your facility-- that you and your 3 other white employees are ignoring as well, Imagine pulling up to spend money with a business you've been spending money with for 2 years, and the racist manager and other 3 white employees watch you and refuse to turn around and speak. But you send the black security guard to talk to me and he tells me you said you weren't gonna open the door to speak to me? PURPOSELY. And you don't even know me? lol amaziiiiiiing customer service. I pulled up and realized I forgot my cash and was going to run to the ATM. But every time I come here they never have what I need in stock. At least the past four times I've come. I was getting some edible drinks because I have to have a serious surgery and the pain meds don't work, but the racist treatment alone was enough for me to never come back again. I will definitely be writing your corporate office. I was waving to him and the other employees that turned around and ignored me to try and see if they had what I needed in stock because the last time I came another employee told me to ask them so I didn't have to come in and get checked in and then they not have what I need. Hilarious. And I've been a customer with them for a whileeee now. Blew it. Telling all my friends to go to Jokes Up Ice Kream up the street and he can keep his racist attitude and blow me read more

This place was close and convenient to my hotel. I will say the set up is quite different. I am use to Vista, California dispensaries. They don't have a huge flower selection, but the set up is really cute. I love the flow of the store and the hardwood floors. The layout was open. It's not overcrowd. I love the fact you can use debit cards. I am use to cash only! I will say they are priced higher than Vista as well! But all and all it's a great shop! You will have to pay for parking. Subscribe to our YouTube Life of Jai_Lai for more videos and reviews. read more

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Never spending my money there again. At lunch on 4/26/23 I came into the DTLA Med Men, not for the first time, and I've been smoking pot longer than the jerk at the front door has been alive, and same for his boss Mike, who was just as rude to me as jerk at the front door. The jerk at the door, a talk Black guy wearing a ski mask (weird) took his time getting to the door. Me being in a hurry is not his concern, but courtesy to customers should be. It's my concern for double parking, but it's DTLA and parking is an issue, something else I won't miss, but I didn't want to get a parking ticket. There was no one at the front door when I walked up and jerk with the ski mask was standing inside looking at me and not moving, and still in a hurry I opened the door and took out my ID and he rudely told me to get back, and he shut the door and I was made to wait outside for some reason that felt like a power trip. When the door cracked open I yelled "Can someone please take my ID!?" because I wasn't digging his attitude. Manager Mike came to the door and immediately scolded me about the store's "rules of decorum" and pointed to a sign on the door, and when I started to explain the situation as I saw it, he kept talking over me and wouldn't let me talk. And thought what the f***...? I could tell if I kept it up, he'd ask me to leave and wasn't interested in what I was saying, which was annoying. Do you know what it's like to be a woman of a certain age to be lectured and scolded by an arrogant prick half your age for no good reason?? I was pretty steamed but I gave up and walked in, not letting it ruin my day -- and then the store didn't have what I wanted lol While I was looking around I could hear Mike tell the jerk "You did the right thing," and THAT'S when I got angry and was happy not to spend money, and I left and will never spend my money there again. I don't remember what I said to Mike but I let him know I thought he was rude AF, and as I walked past the jerk in the ski mask, I looked him dead in his face and said "You're an a**hole." And who wears a ski mask when it's 75 degrees out? I can get over a slight or insult or whatever from the jerk at the front door because his life probably sucks, but when his boss joins him in the rudeness and talks over me and talks down to me about "rules of DECORUM," that's when he went too far. Who would do business with a business like that? There are too many other options. And parking downtown is the WORST, so adios to all y'all. I'll visit Wonderland, that has a LOT better selection AND parking. (I mistakenly posted this to Beverly Hills, oops.) read more

Worst dispensary in Los Angeles. Service NPC: unwelcoming GenZ non-eye contact. They cancelled my delivery order today with no explanation or call. Inventory is obsolete; I have asked about restocking premium certain brands and they respond with "Nothing is expected for the next month." Don't waste your time or money; they will purposely waste yours. read more

MedMen DTLA - Delivery Cancellation - Cannabis Dispensaries Near Me - Los Angeles, California

How times have changed, am I right?! When I first moved to California all of my friends were big pot smokers and always doing it on the DL outside venues or smoking on the chair lifts at ski resorts and quickly hiding it before off loading, etc and 20 years later, we have a cannabis store that resembles an Apple Store and runs with the same level of customer service and efficiency. You want weed, they've got it. You want edibles, they've got it, you want a branded, hooded sweatshirt or other Knick-nack, they've got it. Unlike Costco, you don't get any free samples while pretending you're gonna buy, but if you bring a friend back, you get 20% off! The staff was super personable and professional and helped me find what I needed for an upcoming surgery that'll help me through the recovery pain. read more

Very limited selection and my debit card number was STOLEN after using their point of sale terminal. AVOID AT ALL COST

i like the selection of edibles. WATCH OUT FOR THE " hidden" debit card fee! ITS A TOTAL SCAM!!!! The staff is professional and friendly. the BULLSHIT thing they try to pull on you is an "atm fee". SCAM! it's a POS transaction. Other than that i like this place. BRING CASH! Do NOT be a fool and pay "fees" to access your own money. EVER!!! read more

I was in a desperate need of some medical cannabis on 7/24/2022, to be more specific I was in such a rush but this had to get done, Stephanie not only greeted me professionally at the door but it was almost as if she read my mind as well, by jumping from a greeting mode to an awesome customer service rep.. simply by immediately asking me if there was anything I may need help with, and then (boom boom) quickly. Not only was I able to attain what I needed from you guys, but because of her quick precisive picking of items for me, I was able to get to work on time and not miss the the entry of our meeting. I would like to express my deepest appreciation to Stephanie, you Rock read more

Great service from the door to the counter. Stephanie was particularly great. I appreciate a business that runs well and has a solid team. I ordered Pure beauty and Selfies which are tiny and perfect. Excellent selection to choose from. read more

Let me start off by saying that I am not a regular marijuana consumer nor do I recall ever going into a weed dispensary before coming to MedMen DTLA, so please take this review with a grain of salt. That being said, this place really has its shit together. We've been here a couple of times during COVID-19 and, from our numerous phone calls made to various dispensaries in the area, they have the strictest safety protocols for this pandemic. They limit the number of customers they have in the store at once with 6ft social distancing line-markings outside while you wait in line. All of the employees are very friendly, knowledgable, and wear matching red MedMen face masks. They also have great THC/CBD gummies, cookies, bath bombs, ointments, vape pens, and indica/sativa flower. In my opinion, they're kind of on the pricier side but I haven't been to any other dispensaries so I have nothing to compare it to. My friend said that their selection of edibles was limited but that their prices were about the same as other dispensaries. All I know is that this place looks like an Apple store. The display cases and the packaging for all the products look super fancy and high quality. It makes you feel bad for throwing any of the containers away after you've used the product. You have to see this place for yourself! read more

Great service from Daniel! He recommended a better product that I was going to get and was just friendly and professionally all the way through! Definitely coming back read more

OK, this is like a (weed) toy store for adults. Came here yesterday and brought our dog. He's allowed in, which I thought was cool. We tried him out and tried to get him to sniff the weed. One point he put his paws up on the counter and I was like: "NOO." LOL, he doesn't get to do much stuff like that often. He's an apartment and walk dog. Back to the store now, they have their weed in these containers where you can slide this plastic contraption and smell it and look through magnifiers and stuff. Interesting. They provide a basket much like a grocery store shopping basket for you, but I'm sure if you got anywhere near filling it up, you'd spend like $1000 easily. Was just looking for something with CBD and a tiny bit of THC. Got like 2 cigarette looking things for $15 +tax. So yeah I mean, pretty expensive IMO. Everything is extremely expensive here, I haven't really bought any of this stuff lately, so I'm not sure if prices went up or its just MedMen or its DTLA? Not really sure... Or maybe it's just cheaper in the valley. The place is still cool though. Neat and has a lot of stuff to pick from. They keep a lot of stuff on the shelves, so you can just look and grab whatever you want, which I think is pretty cool. You get a full browsing shopping experience. You can pick things up and look at them, etc. Whereas most places, you gotta talk to someone and they have to grab stuff for you. I think the cheapest eighth I saw there was $45. Most were like $65-$70. Vapes ranged from $30 and the cartridges were like $55. Disposable CBD vapes - $60, ATM inside, if not they only take a card if its DEBIT. Bring your ID or else you won't get let in. read more

It's that weed store that's the opposite of what every weed store should be because they don't give a shit about you. They had more employees than customers but even that wasn't enough for a single person to help me while I was there. It's impossible to figure out how anything there works too unless you're some expert who keeps going repeatedly which obviously most people aren't because they don't even try to entice any first time customers. Finally when someone was going to get off their ass and help me they told me it's too late to buy anything today because it was 10 PM and they shut the system down. Then someone said--as if it was my fault--"when I told you was OK to come in the store I warned you that you may not be able to purchase anything anyway". HUH? WTF. No, c-face, ya didn't. Their solution was to set aside the weed for me to come back tomorrow and buy it. LOL. As if. What a bunch of losers work there. Buyers beware. read more

This store is DOPE (haha), I'm not gonna front on that. It has amazing products, educational tools and top-notch marketing, and very helpful staff. What I don't like however is the payment process and insane taxes - hence 3 stars. For those excited to be able to use your debit card - DON'T. Just bring cash. First, they round up your total to the nearest dollar and give you real money "change" back. I also just noticed a $2.50 Fee from Chase bank because the way MedMen rings you up as a Non-Chase (in my case) ATM withdrawal. I've never purchased something using my pin at a store and then been charged an ATM FEE. Freaking weird. Also points off for unoriginal branding courtesy of Barbara Kruger and SUPREME. I'll be bringing my loyal business to PMG where it belongs because I'm not that fancy anyways :) read more

Ummmmm... They had all of these random extra fees at check out. For example the round everything up to the nearest $10. So if your purchase is $42 they rounded up to $50. WTF? Like my $40 CBD tincture ended up being $64 with all the taxes. I ended up not buying it. Also the girl kept rushing me as if there were 1 million people in there and there wasn't anybody read more

Security is extremely rude, I didn't get his name. I was treated like a thief and got my Id checks twice. He wasn't doing his job and I am the one that got blame for it for not waiting him outside. Literally not a single one customer inside the store and do I have to wait outside for him to come out and check my id? Such a joke. I was there on July 12th 2024 at 09:45am. Other staff are really helpful and nice. I am not going back there ever again.. read more

Taylor helped me out and I was super lucky to find the Sunday Goods Delight Vape. This product is actually my FAVORITE THC product I have found on the west coast, and it's literally so DOPE that I found it in Los Angeles. read more

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THIS STORE SOLD ME AN EMPTY PRODUCT AND WONT ACCEPT THE RETURN. Go to Green Queen or Hereal Nature nearby. This place is incredibly irresponsible. I purchased three edibles and a gift card. Found out one of the edible containers was completely empty. They said I could exchange if I brought it back - I was a bit outside the return window but they said they would accommodate. Once I got to the store they said they couldn't accept the return because the product was open. THERE IS NO WAY TO KNOW ITS EMPTY WITHOUT OPENING IT!!! I've emailed, no response - corporate jerks making money off a new industry. Complete scam - shop local, med men sucks. read more

This place was easy to find. Right in jewelry / fashion district of dtla. Lots of selections. Nice And knowledgeable staff. Prices are very decent. Bag of 100 mg 10 thc candies is reasonable at 22$ imo. I would suggest researching website. To know what you need. Prior to coming in not to get lost in abundance of variety of products. Recommend read more