I called to inquire about possible positions at the shop, and the girl at the front desk was so sweet to me. This industry can be so cutthroat and sometimes asking the company whether or not they require help can be intimidating....or sometimes the people at the front desk just aren't very talkative because they deal with such questions so frequently it's understandably frustrating). Naj *forgive me if I'm saying/spelling it wrong!" You are awesome. If the other workers there are like that as well it must be a super dope shop to be a part of ! A+ energy read more

They close before closing time. Dishonest practice. Closed the door more than 5 minutes before closing time. Should advertise accordingly.

Overall low quality products, the pre rolls I bought were overpriced and didn't some even crooked or broken. I would not return

This place is a rip off overcharged for flower and then pocketed the money! And the flower is mid! Definitely not what they show and let you smell. Very limited on supply and options. read more

I've never left a bad review before, but I feel as though I should if I can help sway any first time customers away from here. Here goes... This is not a 1 star review because the woman working at the shop was helpful and refunded me. I came in looking for 5mg gummies of a certain brand and they didn't have them in stock, so they offered a 5mg drink they had. I was going to buy two of them before I heard that they cost $23 each. That is way more than normal, but I guess I felt fine getting one. When I got back home and looked at it, the top of the can was very dirty. I poured it into a glass to drink and on the first sip I realized it was totally flat. After paying that much, I was not going to just grin and bear it, so I went to return it. After explaining my experience with the drink (it was a bit lower after some spillage pouring it back in the can) and waiting a bit, the woman gave a refund. I am grateful for that, but if I could go back in time and not step foot in that shop, I would. Blinging fluorescent lights, overpriced product, under stocked inventory. Everything I'm not looking for. read more

Limited selection, cute, pink shotgun bong definitely will buy later on, but the lady at the counter that's supposed to be helping you pick out what kind of weed do you want? She was on her phone looking at her nails. It wasn't the best experience and the weed that I bought from her, tasted old and dry and sad as for value no, it's not really worth it. There's better options down the street. read more

Great experience. Lior was most helpful in answering questions. There was parking and easy access.

Total ripoff. Guy kept pushing the most expensive pre-roll pack, and then also charged me $10 for a plastic grinder! They're $15 for 3 on their website. Flower is terrible quality too. DON'T COME HERE!!!! read more

Awesome place taylor is awesome knows his stuffask for him . Place is clean neatly kept. Definitely have an amazing amount read more

Herbarium - Awesome weed shop - Cannabis Dispensaries Near Me - Los Angeles, California

I live in the area and the person that usually s there to help me figure out the best flower for me is Nana. She's honest and strait forward. Knows what she's talking about when it comes to what they carry. She usually tried most of their products and always give me the best recommendations. She knows I like indica or hybrid (indica dominant) and takes her time to show me a few varieties and price options and her favorites. She's not one of those bud tenders that just hypes up other most expensive stuff they carry. She always takes her time to show me different strains and knows the best ones for what you're looking for. Herbarium is place where they know what they're doing and provide great service along with a good selection! read more

Love this place. I've lived in the area for a while now, but visited for the first time Friday. My friend who happens to be my neighbor has come by a few times on her own. She said great things about the place so I decided to go with her. My friend was wearing a questionable mask and the guy out front who was checking id gave her a mask. SCORE. He told us where to go for assistance. They are in fact practicing social distancing. We walked over to the merch area after something caught my eye. We walked over to Liliana after we weren't so distracted. She was super nice and knowledgeable. The best part is she was so personable so it seemed like you were talking to a friend. My friend opted for the 5 for $30 joints deal which is what she usually comes in for. I wasn't even planning to get anything, but I decided to get the same deal. I can't believe I haven't been coming here. We are definitely going to be back again and again. We've also agreed we're going to get merch - same item but in different color. Great place that's super clean with a fantastic staff. And the kicker is they're just down the street from where I live. Good call on taco guy posted at the front. read more

Herbarium - Cannabis Dispensaries Near Me - Los Angeles, California

Service was disappointing, the nug sizes were terrible, and there was no first-time patient deal. On top of that, the selection was very limited. Don't waste your time going here. read more

Over priced products. Dishonest sales person. They charge extra money to use a credit card instead of cash, and they take advantage of people from out of town. After patronizing, they charged one of our cards as an ATM, and charged an extra $10 instead of the $5 that they notified us about. The sales person also gave us the wrong pre-roll, claiming that it was one thing when it was a completely different brand--- we did not notice until we left the store. He kept mixing all of our groups orders up, although we made it clear that we were paying separately. Also, during Covid, the sales person repeatedly had his nose out of his mask. read more

Herbarium - Cannabis Dispensaries Near Me - Los Angeles, California

The young white female who helped me was in such a rush to wheel and deal me into a bad situation that she sold me some b*******. Then as she proceeded to check me out she asked me if I wanted a receipt at first I thought no but then something told me to say yes she gave me the receipt and when I looked at it she said Oh yeah by the way I owe you $5. Had I had not asked for the receipt and looked at it she would have never offered me my change. PUFFS PRE ROLLS SUCK!!! THROAT BURNING....IM AN ANGRY CUSTOMER. read more

They charge $3.50 and they tell you about the fee when the card is already inside very unprofessional.

Staff was very informative and LENA is the best she needs a raise! Will definitely be back.

I ordered a Herbarium LA face mask to help guard myself from the Coronavirus as I work face to face with the public and travelers and paid for the standard shipping online. The USPS stole my package and claimed that they sent the package back to the sender, a day after it was received by them. I contacted Herbarium via email to ask if they had received the package back and I let them know how much I needed my mask to protect myself at work. Liv got back to me within the hour and said they had not received my package back and they would love to send another package right away, Free of charge! They resent it using $26 express shipping and it got delivered this time, and required my signature. THEN, to my surprise, they sent me (2) masks with a lovely letter saying to stay safe! Now that's sum customer service for u! Definitely got a return customer in me read more

Herbarium - Cannabis Dispensaries Near Me - Los Angeles, California

Both ATMS are out of service in a cash only business. I don't care how friendly or clean your store may look. All I can see is another dirty business grabbing a dime, jumping over a dollar. I spent $50 today and that is the last I spend here until they get their ATMS running or discount the fee or items being purchased to supplement the cost. Yes pot is big business and great money. I'm all about making money, I voted for the legalization but I still have no issues going black market to give $5 bucks because making money goes hand in hand with all types of incomes. You can't be rich if monk don't can continue buying. read more

Herbarium - Cannabis Dispensaries Near Me - Los Angeles, California

The service is immaculate. They have a wide selection that varies from helping with depression, anxiety, sleep, etc. The prices are better than any dispensary in the area. My new spot fs!! read more

Call literally the worst service that I had .every time that I'm coming here there is some different issue .sometimes they're acting like shit !and sometimes they just tell you the elusive about some prices read more

Worst customer service I've ever received as a vendor. I called and a girl answered the phone. I spoke very kindly, introduced myself as a vendor, and very kindly asked if they accept metrc or non metrc samples. I was hung up on promptly and they ignored my call multiple times. When they finally picked up the phone, the girl said "Can you please stop calling here?" Excuse me? How do you think vendors get in touch with purchasing managers? THEY GET AN EMAIL FROM THE GUARDS \ STAFF? Not everyone can just DRIVE over to west hollywood in a whim, thats why we have PHONES to CALL! What if I wasnt a vendor and just a customer wanting some information, should I have to fear this girl will hang up on me BASED ON HER MOOD? THIS IS A JOB, BUSINESS FIRST AND YOU FEEL FEELINGS WHEN YOU CLOCK OUT. Completely gross excuse of a team member. Ive worked in multiple dispensaries and have never been treated like this or talked to like this. I actually can't believe that this dispensary as as a whole supports and employs someone who talks to anyone like this. I will be letting brands know about the gross behavior encountered here. I am only name dropping so some sort of conversation will happen with this team member. My call was on 10\17 at 12:40. My friend, Ivy, here is a manager. If you're reading this Ivy, I was trying to give you and your shop samples and this gross encounter happened. read more

I walk in and first asked about the use of the yelp groupon deal, Spend $50 for $70. The girl Jasmine had no clue about it nor how to use it so she pulled another girl over to show her. Firstly, these people that work at this weed store are pretty incompetent. Little to no knowledge on the products. They seemed too high to function let alone work the job. The person that 'helped' me also showed no interest to disclose fees or their "Upcharge" bullshit before using a debit card. Here is what went wrong other than going to this location: I purchased a $70 vape pen, so i used my groupon coupon.. which should make the total to ZERO $0 dollars, only to pay the taxes. I asked the girl Jasmine several times to explain what the total will be and she kept saying that she cant look at the breakdown or otherwise she will have to do the transaction all over again. I asked specifically what the $26 amount is for, if its for the taxes, they kept brushing off answering me directly as if they knew nothing or were being scammy. They charged me: $26 + $3.00 debit card fee + UPCHARGE of $0.96 which they refunded in cash, apparently thats a thing if you ask about the upcharge. So total spent $33.50 plus the $50 spent on yelp for the $70 voucher. The receipt: Yelp voucher $70 - They only deducted -$49.00 Subtotal 69.99 discount 49.00 Taxes: 3.15 2.41 2.52 Taxes total on receipt: $8.08 Receipt shows there is 20.99 being paid for the Vape. Full discount not given. I paid $30 (they upcharge to nearest dollar and give cash refund for the change..wtf) plus $3.00 debit card charge. I reviewed the receipt in the car, the numbers do not add up so i go back in to talk to someone other than Jasmine since she was less than helpful and knowledgeable the first time. A guy comes over and looks at the receipt, i explain the numbers on the receipt do not add up, but they insist that they are right, talking to each other, the two even pulled out their phones to calculate whatever and show each other saying "yeah its right". I swear, it was like watching a movie about two potheads trying to convince someone of their own opinion, I asked if they can understand what I was explaining and how the receipt is wrong and the charges do not add up, yet that was ignored. I walked out frustrated without any resolution or even them acknowledging they understand the error in the receipt and charge. I will let Yelp take care of the situation since Herbarium acted like idiots, not listening to what was wrong or understanding the receipt. I will never go back to this location, I also will deter anyone I know from going here. Overall, the people gave me scammy vibes and complete dishonesty, they could care less nor showed any interest to fix a problem. Was difficult to deal with Jasmine even before i started my purchase, she was just off.. not sure if she was high or just didnt care. Also the fees and upcharge werent even addressed before being charged. This place could care less about its customers. read more

Herbarium - Cannabis Dispensaries Near Me - Los Angeles, California

So I just got home from a cruise and soon as I touchdown in LA the first place I go it's to my favorite godly spinach place and kershaun and Jacob were there to support and get me right if you're in the West Hollywood LA area you should definitely come by and ask for them read more

Can't call it a dispensary, more like a flea market. When your turn comes, they recommend everything in the counter and if you dare ask a question, a little defensive boy behind the counter gets irritated, throws a tantrum, makes assumptions, and run to get another person to help you. Basically he knows nothing except sell what's available. The store should be ashamed of their employees, how they run the store like a candy shop, with uninformed individuals (everyone wants a job but no one wants to work) with a lot of ego problems, getting defensive when a customer asks levels of CBD or the difference between CBD:THC mix. I would never recommend this place. It's the chop shop of MEDICAL dispensaries. read more

Don is very nice but doesn't really tell you everything at once. They want you to pay cash. If not cash you need to pay $5 credit card fee. I tried to pay by credit card but they actually only accept debit. Such a scam and a waste of my time. Never coming back. Also they push you to review them INSIDE the store to waive the $5 card fee. Like really?????? read more

I literally LEFT and I'm SHAKING from how I just got treated by this horrible SECURITY GUARD that is the most MISERABLE SPITEFUL trash I have ever encountered. I have been going to YOU GUYS FOR A YEAR ALMOST EVERY DAY! I wrote a previous good review that I don't stand by anymore! Every single person there calls me by my name but TODAY SOME NEW TRASHY SECURITY GUARD DIDNT WANT TO LET ME IN BECAUSE MY CAR WAS LEANING AN INCH TO THE WHITE LINE! And he made such a huge deal about it and made me RE-PARK MY CAR 3 times and told me that I don't know how to drive. I understand that you are a miserable sad person but your job is literally being a security guard. She then proceeded to say that all the OTHER security guards don't know how to do their job and that HE IS THE ONLY COMPETENT security guard. SIDE NOTE: he is the ONLY INCOMPETENT ONE, when I arrived he was talking on the phone with somebody with his headphones on and I HAD to WAIT because some other group DOUBLE PARKED and I had to wait until they left and when I parked then the security guard wanted to pretend that he was doing his job and didn't let me out of my car because my car was barely touching the white line, and when I say Barely it was basically PERFECT PARKING. THE SECURITY GUARD obviously despises his position in life but DONT TAKE IT OUT ON SUCCESSFUL GOOD LOOKING CUSTOMERS. The store also has very limited options and the security guard will most likely treat you like shit but specifically this one that I ATTACHED A PHOTO OF. He also fully smelled of alcohol and I don't know what he had in that cup but he should be fired! NEVER GOING BACK AND NO ONE SHOULD EITHER. Their competitors CALMA are WAY BETTER AND THE SECURITY GUARDS ARE SO NICE AND RESPECTFUL. read more

Herbarium - This is the TRASHY SECURITY GUARD WHO IS DRINKING ALCOHOL ON THE JOB - Cannabis Dispensaries Near Me - Los Angeles, California

Just stopped by this place and as a first timer, I walked out super impressed by their service. I forgot to ask for the name of the worker who helped us out (the receipt states Catarina so I guess that was her) but she was so incredibly helpful and her service definitely put a smile on my face. Also, the store is quite large and very clean and the setup is awesome and setup in a way that makes viewing all of your options an absolute pleasure. Thank you for your amazing service, you really are the reason I will be driving 30 minutes to this dispensary from now on! read more

They know their stuff and have great recommendations for beginners to pro status. Nice selection of products. Remember to bring cash because the atm charges a 9$ fee read more

Herbarium - Store front - Cannabis Dispensaries Near Me - Los Angeles, California

Literally just left here and I did not leave with a great impression. Let's start with the fact that their website and everything online says they open at 8:00am. We arrive around 09:30 and are told that they changed their hours to 10:00am-10:00pm, ok that would have been nice to be communicated beforehand. Update your website, your Yelp, something... And we weren't the only ones here so obviously not many people know about their updated hours. When we were finally able to enter it was a disappointment unfortunately. I asked for several things and they were out of everything. Not joking. The employee who was helping us told us they were out of all drinks, and ALL edibles. That seems crazy for a big shop in LA. She said they were getting a shipment at the moment but told us not to wait, that it would probably be like 4:00pm until things were available. Mind you, it's 10:00am currently. Positives: the security guard out front, Eudave was cool and someone told us to check out another shop in the area, which was great. I've heard great things about this place but unfortunately I just didn't get a great first impression. read more

l love this place!! They have a really great selection and all kinds of flower, even moon rocks with over 30% THC!!! Megan helped me out today, she was super friendly and helped me get the most I could on my budget. I will be back! Look at the cute tray she gave me!! read more

Herbarium - Cannabis Dispensaries Near Me - Los Angeles, California

Who runs this place?? Drove from far, was at the gate at 9:56 they said they're closed and refused business. Biz hrs online shows 10p closing read more

I read so many pleasant reviews about this particular dispensary and so I was really looking forward to my visit today. I came in here and the best part about my experience was the interaction that I shared with the security guard at the door as we discussed some of the most recent high scoring Lakers games and the trades that have happened recently. I don't know what the name of the bud tender was that "helped" me but then again when I think about it again, she wasn't friendly and didn't introduce herself. She only asked me what I was looking for. She didn't really welcome me. I asked her for different suggestions and she rolled her eyes at me each time before either providing me an answer or telling me that she didn't know what I was talking about. I was so frustrated. I asked her which flowers had high % or the highest potencies. I explained that I was very curious about comparing prices between flower I'd seen in another state v what was available at this store. She seemed more and more irritated. I asked about what gummies/edibles were available. She showed me the Wyld brand of gummies and when I told her that I had that one already and therefore wasn't interested she got upset, raised her voice and said, "So you don't want it? Or what? It's the only one we have right now." I explained that I have that one already and that I'm not fond of it. She rolled her eyes and put the product back. Gee, you're RUDE!!! She asked if there was anything else that I was interested in. I explained that I wanted to browse and take a look around since it was my first visit here. I am always interested in their deals and what items they might have that are different from what I'd seen previously. And even more I am always interested in comparing the specials that some of these stores have. I thought it was pretty cool how they had huge screens outside to show me some of the specials that they had, mostly on pre-rolls. I thought that was a nice touch, aside from the small sitting area just outside the door of the store, huge inflatable green chairs/sofa next to the vending machines. Another thing that was so irritating was that while I was browsing their small selection of what looked like some terribly ugly flower, I was told to back up and find a place on one of the dots. It seems to me that there was a group of 4-5 other guys who basically ran up to the cases and started growing and didn't have to get in line and weren't told to back up. Is it because I don't look like someone who indulges in any of these activities that you guys picked on me? I mean, seriously?!?! I was told to back up and wait in line. I was reprimanded it seemed no matter where along the cases I went to browse even when it was my "turn" to check things out. I told the budtender that I was going to browse their selection of other pre-rolls and what not and she just walked away. I can understand that you might want to help the next customer and I would have been more than fine with that but you should say something along those lines and not just scoff and walk away. I'm sure I am not the only one who has been treated this way and that really stinks! I was interested in purchasing pre-rolls but when I looked up for the budtender she was gone. Well, not only did you scold me and give me a crappy attitude, you bailed on me and showed me just how much you did NOT give a single F about me as a customer. Sheesh. I will NOT be coming back here. TERRIBLE experience. I can't believe I waited in line to be treated like this. read more

So Amazing!!! Shaun was awesome! Super helpful and informative he really was very friendlyyy

Star was the best. Patient, knowledgeable and so so sweet -- she fly af too, check her out ty Star !!!!!!!!! Will definitely be coming back! read more

Mariah was very helpful and knew what products to recommend based off of what I liked/ what I told her I needed. Go shop with her !! She's also friendly and had great energy - we will be back read more

Herbarium - Mariah was very helpful!!! - Cannabis Dispensaries Near Me - Los Angeles, California

So I give this place another chance and CALL them like they suggested before I come in, even though OVER THREE weeks ago someone at the La Brea location wrote my name down on a list and said she would call me when what I wanted was in stock, and today when I finally called back.... since I NEVER RECEIVED A CALL FROM ANYONE....I'm told that what I wanted had come in and is now OUT OF STOCK again! This place on La Brea DOES NOT CARE ABOUT YOU! When I called back they had NO EXCUSE for me other than, "Sorry, I guess we have a high turn over in employees here"! Lol OMG! Do yourself a favor and SKIP HERBARIUM and go to MMD or The Kind Center on La Cienega; both of these other places will HELP YOU! read more

They don't have any disposable pens and force you to buy a battery if you want to smoke a pen and not flower. they did not off me any solution orher than to have to buy a battery and even told me that the brand that I was buying the battery for won't be around will be hard to find. And they didn't have any other battery options. Waste of money ! read more

Was on my way to my regular dispensary and randomly saw Herbarium, pulled over and had a great experience! Very clean facility with a cool vibe. Rachel was lovely, knowledgeable and hospitable. Got some Girl Scout cookies on the way home and looking forward to testing the goods. read more

Herbarium - Cannabis Dispensaries Near Me - Los Angeles, California

I'm super unfamiliar with the weed world, and the employees here made me feel so comfortable! Frances was helping me and she was extremely knowledgeable, not to mention VERY kind and polite! She made me feel like she understood my situation / desires and knew exactly where to guide me. I also noticed the employees were kind to each other. I have had back experiences with other shops where employees have been terse and unkind, who also made ME feel dumb for asking questions. This was the complete opposite experience and I will definitely be returning here for future needs! Thank you guys! read more

I was a first-time customer recently and I'm compelled to write this low review because of the frustrating and confusing experience I had with Herbarium's delivery and online system and then with the service rep I spoke with afterwards. First, their online shopping cart system is bumpy and frustrating to use. Second, they don't provide clear notice of ALL charges associated with delivery. i.e. I found out when the delivery person was at my door, that there was an added $5 charge for using a debit card instead of cash. He even acknowledged that (a) he wasn't surprised that I didn't know about this fee b/c the extra charge is hidden on the site. Third, despite the explanation above, the payment that posted in my bank did not match the breakdown of actual charges. Fourth, the online account does NOT accurately reflect what was actually charged. So after logging back in to the account days later, the history of this transaction did not give a breakdown of where the excess charges came from. Fifth, and only because I check my bank statements daily, I saw an extra fee (outside what I shared above) for ATM use. I called my bank and they told me it came from Herbarium. What?! Since when did I use an ATM? My bank refunded the fee after I told them I only made a purchase. Shady! Sixth, I wrote a message through their contact form requesting clarification for this hot mess. A week later, no response. Seventh, I called them. Spoke with a woman who pulled up my transaction and talked about an estimated extra fee that ranges in price for debit card usage and that my actual debit card use fee wasn't what the delivery person said and that I should've received change because the machine rounds up etc etc. I tried to share with her that all of this she's telling me now is after the fact and really needs to be displayed prominently AT the first POS, which is the website. I proceeded to share with her my overall experience as a customer and AS I was talking, you know what this chick did? She proceeded to talk over me then continue to talk over me. I got pissed and nearly had to tell her to shut up so I can finish giving her feedback about the lack of clarity, surprise additional charges, and wasted time investigating this. And to top it all off the epic frustration from her un-compassionate lackadaisical approach to customer service. This was my first, and last, time buying from this place. At the end of the day, it's not about the fees. Just be transparent and clear about them upfront. And for the sake of client relations, don't pull some defensive B.S. and talk over your customers! read more