This place is Awesome!!! Ignore negative reviews. Every time I go there all the customer service…read moreagents at the counter are extremely nice and helpful. I often ask for assistance carrying in Amazon returns because I suffer from back pain. They are more then willing to walk out to my car and carry in any heavy packages for me so I can complete the return. In addition they have great hours and are open later then the other UPS stores in the area which I used to go to before this store was built. Plus there is never a long wait which was typical of the UPS store located next to Albertsons on Murrieta Hot Springs, due to a lack of employees especially during busy times. With this new French Valley UPS store there is parking directly in front of it. They always have enough people working so no lines. They dont make ypu wait as they pack your Amazon return and label it so any line there is moves extremely fast. Nothing but helpful, kind responsive, customer service and accommodation to the needs of those with physical disabilities is what I have experienced at this UPS store. Thank you.

I only come in here to return Amazon packages. Almost every time I come in, a woman named Michele…read moreat the front. This woman appears to despise ALL customers. She's unfriendly, rude and angry. Every. Single. Time. It's uncomfortable as hell to have to come into a store and deal with someone this unpleasant. She has no reason to ever be in customer service and there is NO CHANCE that I am the only one that has this opinion. I avoid coming here at all costs unless it's absolutely necessary. It's not a one-off: she is angry every single time.

I needed a rental mail box and the pricing was right and the service exceptional. I recommend…read moreMurrieta Postal Center and give it 5 's.

MailWerkz is my go to for shipping but there is so much more. Printing pictures today was so simple…read moreand we had great support from the owners, they are so personable and happy to assist. Our pics came out great. They can print any size, shape and even on canvass or a banner. They also can do photo to T shirt which gave me about a million ideas for customized gifts. By the way, they have awesome gifts and cards too. Go check out this great small business, spend with our local owned businesses, it is the right thing to do! Like Wal*mart or Target really need your cash

The UPS Store at Clinton Keith (Wildomar, No. 92595)…read more Wildomar, California. The southern reaches of Riverside County unfold like a vast, sun-bleached canvas--sprawling suburbs, distant mountains, and the occasional outpost of commerce where one seeks to dispatch a parcel into the great beyond. At 27890 Clinton Keith Road stands this solitary UPS Store, a brown-clad fortress amid the retail wilderness. You arrive with your package--carefully taped, labeled, a small emissary of your intentions headed across counties or continents. What greets you is not the brisk efficiency of a seasoned courier captain, but rather a faint whiff of snark drifting across the counter like cigar smoke in a speakeasy. The attitude is subtle yet unmistakable: a raised eyebrow, a sigh that lingers a moment too long, a tone that suggests your box has personally inconvenienced their afternoon. On the few occasions one has ventured here, the experience repeats itself with the reliability of a stagecoach schedule. No warmth, no expeditionary camaraderie--just the quiet implication that you, the traveler bearing goods, are an intrusion upon their domain. Service requested: competent, if grudgingly delivered. Quality of the transaction: functional, nothing more. Value: one begins to question whether the convenience justifies the subtle hostility. In truth, this correspondent would sooner reroute through distant lands--seek an alternative UPS outpost, or abandon the brown fleet altogether--than endure another encounter with such understated disdain. There are, after all, other ways to send a package on its journey. FedEx beckons from afar. Even the post office, with its eternal lines, suddenly feels like a kinder frontier. Perhaps one day this store will rediscover the spirit of the trailblazer. Until then, proceed with caution... or simply ride on past. Maybe.

This is the third and final time I'll ever use Teresa at the UPS Store for my needs. The first time…read moreshe helped me at the UPS Store off of Clinton Keith she damaged items I intended to ship to loved ones for Christmas. She told me she'd "make them fit" in the shipping box provided and crushed two out of three items I had within the box, so much so I had to COMPLETELY REPLACE the two items upon taking my box back to have shipped by USPS. Second time Teresa "helped me" at the UPS Store she was so rude and short with customers even a sweet elderly woman commented on her behavior in the store when I looked at her horrified at how I was being treated. Today, the third and final time I'll EVER use this woman's help, was when she almost completely destroyed my daughter's very first tournament sheet from her huge tennis win. I came into the UPS Store on Scott Rd. excited to get her bracket sheet laminated for her and explained to another how important this piece of paper was. The employee didn't know enough about lamination to help so she handed my daughter's tournament sheet to Teresa, WHO KNEW THE LAMINATOR WAS BROKEN, and Teresa forced the sheet through a cold lamination machine making it look as though the sheet had STRIPES. My daughter cried BUCKETS learning that this had happened. Doing the best I could with the situation, I drove my kids to the UPS Store on Clinton Keith and they fixed her error free of charge, while they were all aghast that Teresa had done that as "everyone knows that machine is broken." The associates were incredibly helpful and understanding of the error made as it looks like Teresa has botched so so so many things before. The owner of both stores truly needs to reprimand this woman as she creates chaos in whatever situation she's involved in. If I see her again, I'll run full speed the opposite way! Don't make the same mistake I have (three times) and trust this woman! She's AWFUL and truly shouldn't be working there let alone be the manager!

I had a terrible experience with this UPS store - I shipped a package that arrived at its…read moredestination torn open and rummaged through and then sloppily retaped - with items missing. I contacted UPS and went through the very detailed process of reporting the problem (that they insist on) - listing contents, submitting photos of the contents and every side of the shipping box - including box number, etc. After all my trouble, they told me I needed to contact the specific store I mailed it from - (didn't take it upon themselves to communicate the problem and pass on all the info and pictures to their UPS store). When I contacted this Murietta/Winchester store, they told me to send the pictures and info. Next in the process, they told me I needed to contact the vendor. I told them, "You are the 'vendor.' This wasn't a package shipped by another company through UPS. It was sent by an individual at your store and stayed within the UPS system throughout the entire process." They said they'd look into it and call me back. No return call, so I called back. They continued to put it off, the one lady went on maternity leave, the next employee said they'd pick up where she left off - many phone calls over many months trying to get some help to pay for the phone that was stolen - or some kind of compensation - and was consistently neglected. I finally let it go - but I have made it a point not to use UPS for my many mailings and shipments since then. I had never had a problem with UPS over my lifetime, but was surprised that when I did, they didn't step up and take responsibility for their mistake. I won't have a problem with them again because I won't use their services voluntarily again. It has cost them (& will continue to cost them) way more than the cost of a (even inexpensive) cell phone worth of business - just from myself and my family. Customer service is not what it used to be - even from long-time companies like UPS. Disappointing.

Always extremely friendly and helpful. My go to place for mailing and shipping. They are very busy…read morebut take time for you and don't rush. I appreciate that

Saturday, 2-08-2025: I pretty much come in here often to pick up my mail & packages. They continue…read moreto offer superb customer service. If I have packages they already have them out for me to collect by the time I enter. Package notifications are sent via email, which makes it very convenient. No more stolen items! So take that porch pirates! Today Tracy was there & it was getting close to 5:00 pm. She is absolutely the best and so is Corinne, Samantha, and another sweet lady , whose name I haven't captured. I love it here and it's worth paying extra for peace of mind!

Just rented a 10x20 and this place is really nice! Everyone here is very friendly and helpful…read more Great security and well maintained units.

Best costumer service you'll ever have! The owners are so kind and friendly, and I had a lot of…read morepackages as well. If you want your day to get ten times better I recommend dropping off your package here.

I would give 0 stars if I could. This is why:…read more 1. After paying the rolling fee which was definitely over $70 for a live scan a little over a month ago I found out it was never processed. I called them to see what happened, but it turns out their number is a personal number? The person who answered was a man who said he was driving his kids to school and couldn't talk, but to check the DOJ website-- very unprofessional. 2. After following his advice by checking the DOJ website, it prompted me to check with the agency that requested the background check (Postal Annex). I called back and he simply said "you have to help yourself." and hung up. Both times he was very defensive as if I was accusing him of something-- very sketchy. EDIT: So the owner was quick to respond to this review, but can't help me or at least respond in a professional manner on the phone. Instead he chose to lie and gaslight me in his reply to my review. I called them four times trying to reconcile the issue-- attached are pictures to prove it (the longest call being 1 minute because he was quick to dismiss my concerns and to hang up on me). So I will not be called a liar by someone who likes playing victim and villain at the same time. I will be reporting this establishment to the Better Business Bureau and to the IRS for fraud and scam. Do not go here.

I've always had good experiences at this location in the past, but today was a completely different…read morestory. I brought my grandparents in for a simple notarization, which should've been quick and easy. While I was having a normal, casual conversation with my grandmother nothing disruptive or related to the document the notary suddenly stopped what she was doing and told me to stop talking. I told her that she might want to work on her customer service skills, and honestly, that could have been the end of it. But instead, she decided to keep arguing with me, as if she couldn't just let it go. What really stood out was how she repeatedly felt the need to remind me that "everyone always compliments her customer service." I'm not sure why that mattered in the moment, because her attitude during this interaction was the complete opposite of what I'd call good customer service. It didn't stop there. She leaned over the counter toward my grandfather in a way that felt condescending almost like she was questioning whether he was of sound mind to understand what he was signing. That was completely unnecessary and honestly insulting, considering he is perfectly healthy and fully aware of everything he does. At that point, my grandparents were so uncomfortable they refused to stay any longer. We went to UPS immediately after, and not only did they notarize the document quickly and politely, but even they found it surprising that someone would act like that over something so small. There was zero issue at UPS with me having a simple conversation, and they treated my grandparents with the respect they deserve. I've always given this location the benefit of the doubt because of past positive experiences, but this visit was disappointing and unprofessional. If you're in customer service, you have to be able to handle simple interactions without turning them into unnecessary conflicts or making customers feel uncomfortable. Hopefully this location addresses this kind of behavior, because it's not at all what I've come to expect here.

I have been a customer of this location for quite sometime. Every single time I have come in,…read moreeveryone has been extremely nice and friendly. I like all the gals that work here. They all welcome me and are very pleasant. I am always kindly greeted when I come in and leave. I have no problem coming here and have done all sorts of business. Whether it be a mailbox, drop off, shipping, stamps or purchasing items in the store. No issues. Thanks everyone and see you all soon!

What a rip off! I never realized that companies are allowed to charge so much more than the face…read morevalue of stamps. I tried to purchase 20 US stamps and 10 international stamps. The total came out to $89! I asked them how much the international stamps were, she said $4.25 each. I said no thank you. As you can see on the photo, I went to the US Post Office and purchased the same exact stamps for $32 total. An international stamp costs $1.70! Save yourself some major money and just go straight to the post office.

Postal Annex & owner Nisha are an absolute gem for small business owners. We've used them for both…read moreshipping and creating signs for our business, and every experience has been consistently excellent. Their prices are very fair, especially for the level of quality you get. The signs they created for us came out sharp, professional, and exactly on brand. On the shipping side, they're fast, efficient, and always willing to help find the best option instead of just the most expensive one. What really sets Postal Annex apart is Nisha's service. She is kind, patient, detail-oriented, and truly invested in helping her customers. You feel taken care of every time you walk in. Highly recommend Postal Annex for any printing, signage, or shipping needs--great value, great people, great experience.

The service at this place is second to none as you enter you're immediately greeted by the most…read moregenuine people. They make you appreciate good service and always a smooth and easy transaction when I'm there. Highly recommended coming here for all things mail related

Very rude service. A price was clearly marked on an office item and shown. Not only was the price…read morenot honored but the man (Indian descent) was rude by ripping up the package. This man may have only lost a few dollars from this transaction, but lost a potential long term customer. Go elsewhere for your packaging services!!

We went at a very busy time of day and the store was crowded. Teresa handled it like a pro and…read morepolitely got everyone what they needed. She handled everything with a smile and grace.

This is the third and final time I'll ever use Teresa at the UPS Store for my needs. The first time…read moreshe helped me at the UPS Store off of Clinton Keith she damaged items I intended to ship to loved ones for Christmas. She told me she'd "make them fit" in the shipping box provided and crushed two out of three items I had within the box, so much so I had to COMPLETELY REPLACE the two items upon taking my box back to have shipped by USPS. Second time Teresa "helped me" at the UPS Store she was so rude and short with customers even a sweet elderly woman commented on her behavior in the store when I looked at her horrified at how I was being treated. Today, the third and final time I'll EVER use this woman's help, was when she almost completely destroyed my daughter's very first tournament sheet from her huge tennis win. I came into the UPS Store on Scott Rd. excited to get her bracket sheet laminated for her and explained to another how important this piece of paper was. The employee didn't know enough about lamination to help so she handed my daughter's tournament sheet to Teresa, WHO KNEW THE LAMINATOR WAS BROKEN, and Teresa forced the sheet through a cold lamination machine making it look as though the sheet had STRIPES. My daughter cried BUCKETS learning that this had happened. Doing the best I could with the situation, I drove my kids to the UPS Store on Clinton Keith and they fixed her error free of charge, while they were all aghast that Teresa had done that as "everyone knows that machine is broken." The associates were incredibly helpful and understanding of the error made as it looks like Teresa has botched so so so many things before. The owner of both stores truly needs to reprimand this woman as she creates chaos in whatever situation she's involved in. If I see her again, I'll run full speed the opposite way! Don't make the same mistake I have (three times) and trust this woman! She's AWFUL and truly shouldn't be working there let alone be the manager!