I had such a wonderful experience with Emmanuel at PostalAnnex and wanted to make sure he received…read morerecognition for his exceptional customer service. I had mailed an important letter earlier that day, before they closed, and later realized that I had accidentally forgotten to include something in the envelope. I called the store after closing, not expecting anyone to answer, but Emmanuel picked up. When I explained what had happened, he was incredibly understanding and told me he would wait for me to come back so I could fix the situation. He absolutely did not have to do that. He stayed behind after closing and went out of his way to make sure I was able to get everything taken care of and my important letter mailed correctly. Throughout the entire process, he was so kind, patient, friendly, and genuinely helpful. Customer service like this is rare. Emmanuel truly went above and beyond when he could have simply told me to come back the next day. His willingness to stay late and help me meant so much, especially because the letter was important. PostalAnnex is very fortunate to have someone like Emmanuel representing their business. Thank you so much, Emmanuel, for your kindness and exceptional customer service. You made a stressful situation so much easier!

The staff here have always been incredibly nice and helpful. I needed to return an online purchase…read moreand I stopped by UPS first but it was a bit crowded and the staff there are really unpleasant to deal with and immediately irritated as soon as you walk in. So I left UPS and came here instead and I was out in 10 minutes. Shout out to the crew here you guys do an amazing job.

Notary services and was fast and cheap. Helped as soon as we entered . Only needed one signature…read morenotarized

Great customer service and never busy when needing to take care of packages and employees are nice!read more

I've been a customer at this location for over 10 years and they Always have the best service!…read more Love this place! Everyone is always friendly and helpful!

Staff are quick, attentive and come to the front immediately after you enter the front door…read more If you need something shipped with bubble wrap, be ready to buy a whole roll. ‍

1 star. I visited this FedEx Office around 1:00 PM today with a package after realizing the…read moreshipping label sent by the seller was missing. Before I could even explain the situation or ask for help, the employee immediately started yelling that she wasn't going to print the label. I never even asked her to print it. This was one of the most unprofessional customer service experiences I've had. If this is how customers are treated, management needs to address it immediately. I left without shipping my package. Avoid this location if you expect to be treated with basic respect.

Came in to pick up our package, John and Monica assisted us in locating our package. They were…read morequick and efficient and in being able to locate it. Their service is impeccable. We really needed this package that had our camera gear to take pictures of our newborn since I'd be delivering our son the following day. Thank you so much John and Monica for finding our package and we're truly grateful for your kindness and efficiency! Also thank you Mario, the FedEx driver, for being on the clock still!

Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

I CONTRACTED HANTAVIRUS DUE TO RODENT-INFESTATION HORRIBLE…read moreCOMPANY. A BA-JILLION ZERO STARS. I CONTRACTED HANTAVIRUS AND GOT GRAVELY ILL because rodent-droppings, rodent-pee, dead rodents filled my unit. Their failure to control a facility-wide pest outbreak and allowing a colony of rodents to freely roam the rafters constitutes facility-level negligence and unlawful. Management ignored me and NEVER CONTACTED ME. TREATS ME LIKE GARBAGE. 15.5 YEARS OF PAYING OTAY MESA SELF STORAGE OVER $20,000, AND STILL HARASS ME FOR MONEY. VERY ALARMING THAT MANAGEMENT HAS LIES IN ITS COMPUTER ABOUT CONTACTING ME. ALL LIES. MY PHONE REGISTERS ALL CALLS. NO CALLS FROM OTAY MESA SELF STORAGE AT ALL. NONRESPONSIVE TO ALL MY EMAILS. JUST CONSTANT EMAILS THREATENING ME FOR PAYMENT OR LIEN ON ME. NOT ONE TIME HAS MANAGEMENT CALLED TO DISCUSS/APOLOGIZE TO ME FOR ALL MY PROPERTY-LOSS. I HAVE REQUESTED MULTIPLE TIMES TO OTAY MESA SELF STORAGE TO SEND ME THEIR INSURANCE CLAIM FORM. NO RESPONSE. I CERTIFY THAT OTAY MESA SELF STORAGE MANAGEMENT HAS NEVER ENGAGED WITH ME TO FOLLOW UP ON ALL MY PROPERTY-LOSS BUT CONTINUES TO HARASS ME FOR PAYMENTS AND NOW HAS PUT LIEN. BRAZEN MESSAGE TO ME THAT OTAY MESA SELF STORAGE DOES NOT VALUE MY 15.5 YEARS OF LINING THEIR POCKETS. have paid Otay Mesa Storage from 2/19/2011, over $20,000. Now I have NOTHING TO SHOW BECAUSE OF FACILITY-WIDE RODENT-INFESTATION. ALL PROPERTY DESTROYED. Serious facility or policy complaints. * Pests and Property Damage: Some long-term renters have reported severe rodent infestations, including chewed boxes, ruined clothing, and damaged paperwork, alongside slow response times from management regarding property damage claims. * Strict Fees and Policies: Complaints highlight aggressive fee enforcement, such as steep charges ($200+) for leaving trash behind or late departures ($250), combined with restricted access to trash disposal bins. * Steep Ramps and Maintenance: Customers note that older sections of certain local facilities feature rundown infrastructure, steep inclines, and locked waste receptacles. Locked or non-existent trash bins, forcing renters to haul garbage across steep inclines. * Steep Rate Hikes: Sudden and significant monthly rent increases after initial promotional periods or long-term rentals have frustrated departing customers. NO AIR-VENTILATION/NO HVAC. Rodent/rat infestation in the building. Formal Written Notice to Management Date: October 4, 2026 To: Facility Management and Executive Ownership Facility: Otay Mesa Self Storage (6630 Camino Maquiladora, San Diego, CA 92154) From: Carolina Lanfair Storage Unit Number: A1024 Subject: FORMAL COMPLAINT: Employee Misconduct & Criminal Indecent Exposure of his penis on Premises To the Management and Ownership of Otay Mesa Self Storage, This letter serves as formal written notice regarding a severe safety violation and criminal act committed by one of your employees on your business premises. I WILL SUBMIT TO LIE DETECTOR TEST PAID FOR BY OTAY MESA SELF STORAGE. In August 2026, your employee identified as William intentionally and willfully exposed his penis to me. This incident occurred in the building interior hallway directly near my rented storage space and repeatedly said there are no cameras inside the building, only outside the building. Under California law, a business owes a strict duty of care to ensure its premises are safe, secure, and free from hazardous behavior or criminal conduct by its staff. An employee engaging in lewd or criminal acts while on duty constitutes an extreme breach of workplace safety, customer protection, and liability protocols. This conduct violates California Penal Code § 314 PC. Due to the severity of this employee's actions, I am making a police report and demanding the following immediate actions from your corporation: 1. Immediate Investigation: Conduct a full internal investigation into the actions of your worker, William, regarding his behavior on the clock. 2. Footage Preservation: Review and preserve all security camera footage from the hallways, entryways, and exits encompassing the dates of August 2026 to ensure evidence is locked down for law enforcement review. 3. Corporate Response: Provide a written statement detailing the corrective actions your facility is taking regarding this individual to guarantee customer safety moving forward. Please note that this matter is being escalated to the appropriate authorities for criminal investigation. I expect a written confirmation of receipt of this notice and an update on your security protocols within five (5) business days. I AM FILING A POLICE REPORT SEXUAL MISCNDUCT AGAINST OTAY MESA SELF STORAGE AND ITS EMPLOYEE WILLIAM AND FILING A COMPLAINT WITH THE DISTRICT ATTORNEY OFFICE.

Stopped by last minute for a quick notary service and the only staff that day was very…read moreaccommodating. He didn't rush me at all while I was figuring out my documents until I was ready. At the end, I needed a pen to bring with me and he just happily gave me one since they don't sell individual pens. Such a nice guy!

Super professional & efficient staff. This place seems like a well run machine. Customers line up…read moreand the staff simply takes care of each person's needs with their full attention before moving onto the next customer. They don't rush & in being so conscientious everything seems to go smoother & faster in the long run.

Everyone there is so helpful and professional. They are good at giving suggestions and help…read morecompare situations. Very nice staff

When is this place not ever busy. It's always busy…read more There's open space parking right in front of store during early morning hours. Other than this, coming to this location can be challenging due long wait lines. Also, not a big fan of the shopping center that this Postal Annex is located in. However, this location is has been the closest to my home for all my mail and package drop off needs. There's the same three staff that usually work at this location (1 male and 2 female). They're proficient, communicative and knowledgeable. They're good. The store has two entrances. Thank goodness. The place is small and can be congested inside when there are too many customers waiting in line. Sometimes, the line will end up extending itself outside the door way. Still not the best area due to delivery driver(s) utilizing same door space to enter and exit. More congestion. Nonetheless, staff make it work. There's been times I've left due to long lines and I end up going elsewhere.

I regularly have very high value audiophile electronics boxed and crated thru the San Diego…read morelocation. The store manager is also the lead "knowledge worker" that does all the custom work -- Joe. His ability to quickly and expertly make custom packaging is without equal in my experience. Moreover, his packaging has survived global shipping because he is so careful and competent. Todays shipment was a 130 pound subwoofer. Protecting the dynamic driver required making an inner sleeve to exactly fit the curved contours. A hot glue gun was used to bind high density materials to the required dimensions. See the pictures to understand the excellence.

They have everything you could need. Or, they will make it! Friendly service. Can ship all…read morecarriers I.e., FedEx, UPS,USPS

I was out of the country and paid for them to forward my mail to new address, they didn't do that…read moreand ignore all my massages, coming to the place itself they have no clue what to and not helping. I can not get my mail back until they help me do that, but they refuse to do so. Terrible service and untrustworthy place with poor business ethics. Avoid at all costs!!!

I've had a p.o. box here at JD for years and never have had any problems. They speak English and…read moreSpanish and very helpful whether in person or by phone. They're very prompt to send you an email if a package came in. The address of the PO Boxes appears to be like a street address. No one would even know it's a PO Box. You can pay your monthly charge over the internet. Very reliable.