Here's to Lynn and Jessica! The employees at this UPS Store…read morewere wonderful! From the moment I walked in, I was greeted right away with kindness and professionalism. Even though the staff were busy helping other customers, they anticipated my needs and assisted me before I even had to ask. That kind of attentiveness really stood out and showed just how experienced and skilled they are. Their customer service made the entire process quick, smooth, and stress-free. I truly appreciate the way they go above and beyond!

As someone who understands business, e-commerce, and the need to turn a profit, I also believe in…read morefairness and community values. Unfortunately, this particular UPS Store consistently nickel-and-dimes its customers with excessive fees for basic services. Most recently, they've begun charging a \$2.50 "setup fee" just to print documents sent to their email. There is no actual setup involved--just opening an email and pressing print. It's hard to justify these kinds of charges as anything other than putting profits above people. We are a community, and we should support businesses that value their customers and treat them with respect. I can no longer support a store that prioritizes squeezing every cent from its patrons, and I encourage my neighbors to consider other options for their printing and shipping.

Most definitely recommend. The staff are extremely nice & will help with most all issues I've had &…read moreif they can't help they will refer me to another place that definitely can help! I recommend without a second thought!

Von was amazing! He helped make a stressful project very easy, he made sure the quality, timeline…read moreand checked details! I am so grateful

Amazing customer service!!! I stopped in this store for the first time since relocating to the…read morearea and discovered a hidden gem. My apologies for not acquiring the names of the two employees working, but they were so friendly, helpful & courteous in helping me print a small document. Besides the helpful environment, the location is also great and I will def be visiting this store again for future needs. Thank you for being real and being there for your customers!

I stopped in for color printing while they were having a busy day and they were very quick in…read moreserving everyone and had superior customer service! I highly recommend them to everyone!

I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

Cheap cheap cheap. This store charges you 1.50 to print off a shipping label. The store is a…read moremess and the employees are worthless. Avoid!!!!

This UPS sits in the shopping plaza along with Hugh Baby's and Applebee's, and for the most part is…read moreyour standard UPS Store. Came to drop off a few Amazon returns. The Staff was helpful, getting me in and out with ease. One of my returns required a printed label, which would normally cost a few dollars, however the Associate kindly waived the fee and printed the label with no issue. Process was solid, service was friendly and overall good visit to this UPS location.

Quick and easy experience! Dropped off a package and was in and out within 2 minutes. Friendly…read morestaff and a great atmosphere.

The staff is really friendly and knowledgeable. They have helped me tremendously every time I go…read morein, thank you.

I go to this UPS location in Nippers Corner whenever I need to return Amazon packages. They are…read morealways so nice. I've truly never had a bad experience there.

Simple request -- needed to send out an Amazon return. Met with the kindest folks who work here and…read morehandled with grace and kindness. I was in and out in under 5 minutes and I can't thank them enough!

That was the easy thing I've done all year. I had a return to Amazon and I walked in and completed…read morethe return in under a minute. The customer service representative was friendly and efficient. As far as value goes it was free.

Worst Customer Service Ever!!! Not Professional and Not Ethical!!! Don't Ever Come To Do Notary…read moreServices Here!!! The UPS Store RUINED my Notary Document Because Of Their Expiration Date!!! HIGHLY NOT RECOMMENDED!!!

awful. dishonest. I went in here to print ONE page of…read moremusic. there are 2 "self serve" printers/copiers in the store, but one was out of service... there was a line . i figured since the attendant wasn't busy, she would just print my one page. I've done it before and it's never been a problem. She was able to do it , but then she came back and said "that'll be $3.50" i said "for one page !?" Usually it costs me 30 cents or less... and before she did it for me, she gave me no disclaimer about an upcharge. i was totally baffled . I should have said "no thanks" and walked out , but i let her rob me . i asked why .. she said "There is a charge for anything we do behind the counter" ... hmmm . What is she doing ? Growing the tree? chopping it down. it's pressing one button. If i had known, i would have just WAITED or went to a different location. What a rip off . what a lie. I'll never patron this location again. I used to come in here often, but not after this incident.

Skip it. Poor customer service. the woman talked over me and was rude and combative from the start,…read moreand acted like I was the problem because I was confused and frustrated at being told different things by different fed ex people, including being hung up on by customer service. she also talked about me to another customer right in front of me. I had spoken to four customer service reps and one driver from fed ex and no one gave me the same information. very disappointed with fed ex and won't be using them again and especially won't go to this location: should have read the reviews first.