ABSOLUTE NIGHTMARE & BEYOND FROM START TO FINISH! BEWARE!!!
After an evening filled with issues from drinks taking over 45 mins to be served after several inquiries as to their whereabouts, appetizer order taken over an hour after our arrival, entrees served without appetizers being finished or removed, without cutlery on the table, rotten octopus, shrimp that hadn't been deveined, or removed from table when discontent was initially expressed, uneaten entrees with no question as to why and no offer of packing them to go home, issue being they were so terrible they weren't worth eating. To a pathetic excuse for an apology by providing free olives and bread brought to our table and a bottle of "champagne" as the waiter must have been coached to proudly announce, however providing us a bottle of the most awful sparkling wines worth (+/- $12) that had the Martini & Rossi label purposefully covered up, attempting to play us for fools, it was so sweet we couldn't even drink it. A bill of almost $800 and this was the courtesy provided for the most dreadful dining experience we've ever encountered.
We didn't go there looking for freebies; we wanted good service, good food, a good night and hopefully some respect. Instead we got attacked with such viciousness from the OWNER, yes that's right, one of the owners, calling me a TRAMP several times for expressing our completely understandable issues and disappointments to a Manager at the end of the evening. The owner jumped in to our conversation as he ripped the bill from my husband's hands, rammed it down his suit jacket pocket and repeatedly smacked it in place in the pocket while bellowing profanities and belittling statements. His own staff had to remove him as his actions were becoming so outrageous; he was removed before he made an even bigger mistake. It was like he was trying to start a nightclub brawl! A bouncer removing my husband, who is like Switzerland, as anyone who knows him describes him; calm cool and collected, trying to rationalize with the owner who had clearly lost his mind. We are all still wondering why there is even a bouncer at a restaurant; it's not a nightclub! As fellow business owners, our dissatisfaction was expressed with detail and professionalism and our expectations completely rational. All of us remain in complete shock as to the response from the owner.
As a female, being treated in such a manner has really shaken me up. I feared what this man was capable of in that moment, as he seemed to have no control of his actions. To leave a restaurant in fear to say the least, I wish this upon no one. Save yourself a possible nightmare and don't support behaviour that is beyond unacceptable on every level especially in this day and age!
I will say that part of the owners obnoxious episode he spit out the offer of paying for the entire bill. By no means was this gracious, it was delivered as an insult, a kick in the face, treating us as if we couldn't pay it. This is not at all what we wanted. Perhaps they should have just considered handling the criticism professionally, apologizing for the disappointments and taking care of the meals that had issues. Maybe even covering the round of drinks that took a million years to be delivered! That is all, just as simple as that.
DISGRACED & DISGUSTED! DO NOT DINE THERE!!! read more