Had an experience that definitely left a bad impression. I'll explain towards the end since it happened at the end of the meal.
The initial reservation process was easy, and we were able to get an early dinner table for New years Eve. There was a prefixe menu available for the night - no gratuity specified. Service was alright, felt a little rush/quick. They kept clearing things from the table right away and setting down courses before we were done with the last. I thought they were just being really attentive but thinking back, they just wanted turnover.
The food was alright. The initial course you can choose cheese or deli meats. I find it a bit odd that they don't offer a small mix of both. I literally received 3 pieces of cheese while my bf got a plate of salami and charcuterie meats.
The appetizer was great. I had the carpaccio while my bf enjoyed their Bosco pear salad with beets. We ordered non alcoholic drinks as well which were super disappointing. I got pear nectar soda and he got peach. They tasted nothing like the fruits. It was essentially soda water, but I really just didn't want to bother. At $10 each, I would recommend you take a pass. Just order wine
My bf got the beef tenderloin which he thoroughly enjoyed and I ordered the branzino. I enjoyed the flavor but I was disappointed with the skin on the fish. It was super soggy which created a bad mouth feel. Otherwise the dish was good. I wouldn't order it again though.
Dessert was alright. I'm not a dessert person so my bf enjoyed it all. There was an orange Panna cotta, tiramisu slice, poached pear and cannoli. The cannoli was really soggy. I think they pre filled these a while before serving. Disappointing for a restaurant of this style and caliber.
Now here is why I took this from a 4 star to a 2. When paying our bill, the server didn't give us our space to do the gratuity. He actually watched my bf type the percentage. It was generous but I guess he didn't feel it was generous enough because he TOOK THE MACHINE FROM MY BOYFRIEND AND SAID "here, I'll do it for you". He then entered a higher percentage and then told us it's new years Eve. Now, I'm not here to start the to tipping culture conversation. But tips are optional and up to the guest to decide. At no point is it up to the server to take the machine and enter what they want. It was incredibly rude and my bf had no idea how to react to that. So the server takes the machine, enters his own gratuity, and has the audacity to tell us it's standard for the night.
You bet I talked to the host and FOH manager right after. I've worked hospitality for years. Gratuity can be set for group reservations or sometimes events, but it was not at all the case this night. The host and managers got the servers name from us and they apologized. The manager was very kind to gift us a certificate and welcomed us to return again another night. I hope they realize they need to keep a closer eye on what the heck their servers are doing upstairs. They seem to be running some sketchy show up there. That server reflects poorly on his team. I wouldn't want that guy serving my guests.
If you get a server and they ever dare to tell you how much to tip them, you say no. It's not ok. They are never to take that machine from you to enter their own number. They don't get to do that. It's incredibly rude and unethical.
We're unsure if we'd want to return. Maybe we'll sit at the bar next time and just munch down on some apps. Their appetizer menu is quite nice. read more