I had an excellent experience at the Astelle, Georgia post office thanks to Sonya. She was…read moreprofessional, friendly, and efficient, and greeted me with a genuine smile. She took the time to clearly explain what I needed and made sure I understood my options before moving forward. The entire process was quick and smooth--I was in and out within minutes. Customer service like this really makes a difference, and Sonya represents her office well

I am at USPS fairly regularly thanks to my side business and I always wait in line for a receipt…read morefor drop off rathe than just dropping off. So I have spent a significant amount of time at this location over the past 4 years. The best USPS int he area for sure but that doesn't make it great. Pros: -usually pretty quick -usually friendly -post master at this location is actually there and will come out and speak with customers which is good considering only about half of our mail & packages reach us (thanks GA) she is sometimes able to help us find missing mail/packages but not always -close to entrance parking Cons: - your experience is up to the postal workers mood. I have had please experiences and super rough ones. -because ti is small, if you hit it at a busy time the "usually pretty quick" can get quite long. It is FAR BETTER than he larger location down the road (Floyd Rd) , you literally could not pay me to go there ever again, but I mean it is still a USPS

I wish I would have read these Yelp reviews prior to making a trip here. Unfortunately, the service…read morehas not improved despite some of these comments being posted four years ago. :( I rushed to this location on a Friday after graduation to mail a gift off and the door was locked, although the door clearly reads open until 5 PM. This was at 4:05 PM. Eventually, a few other customers started walking in and we were all baffled. To be honest, if it wasn't for another postal worker who was making a delivery, we wouldn't have known that they were on a "lunch break " ... which lasts for an hour... so they would not be reopening. Lesson learned. I will not be back to this location.

This about sums up the service in this rat hole...no one behind the counter for 30 minutes, while…read more10 people stand in line with exasperated looks on their faces. Make this place a last result, you've been warned..

I mean it's still a US post office but this location is far more pleasant and faster than the one…read moredown the street on Floyd Road I have never waited more than 20 min. The staff is friendly. I have had a constant and reoccurring issue with packages being delivered since moving to the area a few years ago and every time the post master at this location handles it personally. It's pretty much as much as you can ask for from a post office (especially considering what's going on with Atl USPS currently)

Very annoying! Does anyone even work there? No one ever picks up the phone when I call.read more

I am having issues with 2 other USPS office due to a move and called and talk to Anthony and he…read moreinformed me his office did not service my address but he gave me advice on two issues which surprise me as he easily could have said he couldn't help me. He told me he tries to treat people the way he would want to be treated. Kudos to Anthony for doing a wonderful job. Well done!!!

This Post Office is tucked away in the corner of the Planet Fitness shopping center that sits at…read morethe corner of Spring Road and South Cobb Drive. It is a tiny Post Office that is big enough for an 8ft counter, prep table for your labels and a few P.O. boxes. In all it's glory it is a drop off location more than anything. There isn't a sprawling store where you can purchase items, a business center for you to print and make copies or a plethora of associates to assist. If I am fully prepared with my package and don't really need anything more than a drop off location, I will hit this spot in order to avoid the train wreck that is the one on Windy Hill. Service is decent. They aren't too friendly, but most PO folks aren't, so I take it for what it is and keep it moving. As long as they can get my package out or sell me some stamps, we solid! Hours are limited here as they close each day at 1:45 PM and are not open at all on the weekends. Overall, it is a limited service and resourced Post Office, but it get's the job done when I need.

Just sorry.. Why do I need to call you and tell you to tell…read morethe carrier ti forward my mail? The request was submitted in December! You see the request online. However, no one has had the time to inform the carrier to not place mail in my mailbox?! It's April!

I've never had a problem here, workers are always keeping it moving quickly in there and they keep…read morethat self service kiosk up and running 99% of the time which helps too... all in all, it's a very well run post office :)

Always such a great customer service attitude at this post office even though they close late 6 PM!…read moreI like coming here because I feel like they care about getting my mail to where it needs to go on time and offers lots of choices and helps you make the right decision with more information! They also treat people with kindness and consideration!

Extremely frustrating experience at the Cumberland Mall post office. They had multiple signs posted…read moreat the same time with completely conflicting information--one saying they were on break until 5:30, while others listed different hours. No clear indication of whether they were actually open or closed. Ended up wasting a trip because of the confusion. If you're coming here, don't rely on the posted hours--call ahead or expect inconsistency. They need to get it together!

Top top customer service. hats off to Rodney J. A pleasure to have him assist me.....Adrienne Lread more

Terrible service and gross. Gave me the wrong information for my passport renewal. Would NOT…read morerecommend coming to this location for anything.

Love when a post office closes before its own posted hours. Showed up well before 5 PM and the…read moredoors were already locked--no sign, no explanation, nothing. Apparently the posted hours are more of a suggestion than an actual schedule. Super convenient if you enjoy wasting trips. Might want to just guess their hours instead of trusting what's posted.

No matter what time of day or day of the week I come here, it seems like there's always a long line…read moresnaking through this post office. Sometimes, they're able to have two people at the counter, but more often than not, it's just a single person handling the entire premises on their lonesome. So it shouldn't surprise anyone that the last time I went, it took around half an hour to get from the back of the line to the front (even if it was 1:30 pm on a random Tuesday). There is a self-service kiosk, but it seems to operate intermittently. The past few times I've been in, it wasn't available for stamping and accepting packages, so nearly everyone who came through the door had to resignedly join the line. That said, the single person who I often see at the front of the line is always cordial, if unhurried. Since this is one of the few post offices in the area, my advice to anyone who needs to come is to leave more time for your postal errands that you think you might need, and avoid parking in the 15 minute parking spots if you can (I parked here once, thinking it'd be an in-and-out errand and found someone chalking my tires).

I had an incredible experience at this location, the 2 ladies working were helpful, kind, and had…read morethe best energy. They helped me ship out 10 packages and made my day. I have had bad experiences at other USPS locations, but this one had gem employees. I will go out of my way to ship from this location in the future

They closed for lunch and are not returning for a hour and 20 minutes. I didn't know the post…read moreoffice could shut down during open hours

I have to highlight the outstanding customer service Ashley provided at this location…read more Unfortunately, the AC is currently out, and not only is the AC out the heating unit accidentally got tripped and turned on. Therefore the working conditions are pretty brutal as it was burning hot. I'm saying, I started sweating in less than 5 minutes of standing in line. There was a line of possibly 7 people when I arrived and Ashley was the only employee at the counter at the time. I also came after work and the post office was closing in 10 minutes, so I know it was the end of the day for her shift as well. She greeted each and every customer with a smile and made sure their package was handled with care. If she was unable to come to a solution for a customer she sought out help from another coworker to get the customer an answer, all while in the heat. She was pleasant, assured everyone waiting in line that she would tend to them shortly and kept apologizing about the heat issue. I was the last customer for the day and she even stayed behind after her shift was over to answer all the questions I had about an application I need to send off. Customer service like this seems to be fleeting in our society nowadays so it was so refreshing to experience a person of Ashley's caliber. If anyone in upper management reads this, I truly hope you give Ashley some sort of recognition or even better a raise, she truly is a gem.

This post office is terrible. The steal anything that feels like a credit card. I have had debit…read morecards stolen 3 times. They stole my son's passport after saying it was delivered. Yesterday, I was supposed to get a gift card from Kaiser according to USPS Informed Delivery. I received everything else posted in the email but the gift card. Thankfully, the card has to be activated by me. I hate that they are the only option in Smyrna.