Buying the car was perfect, but the service department is questionable. We have a two year…read morewarranty on a certified resale. A six month free maintenance service, with only 3,000 additional miles, was done with a report of needing new rear breaks in the very near future. When I complained to my salesperson and service advisor that it should have been corrected before the sale, miraculously, at the 12 month inspection, the brakes were fine, but I did get about 800$ worth of suggested maintenance which I didn't do. This is our 3rd Lexus, and I wonder if the Certified Resale is legit and if proper maintenance is done before the sale.

I am a first time Lexus buyer. My sales professional was Jessica M. And she was amazing. She is…read more knowledgeable and professional, but also very approachable. She answered all my questions and made me feel comfortable. She introduced me to other staff members that I will be working with later on. The warranty that Lexus offers is great!

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

All around the whole experience was horrible. We were interested on a vehicle online, sent an…read moreemail and received an email back from Carlos Fuentes with instructions to ask for him upon arrival and ETA. It was Mr Fuentes day off we were told. The salesman who took care of us never introduced himself and knew nothing of the features of the car. Prices online are not what you get when you go in. Be prepared to pay couple thousand more. Any damages to the vehicle prior to purchase are passed on to the buyer. The only thing we felt good about was the finance manager who took care of us, but he screwed that up the very next day when we called with a question and he NEVER returned our call. All responses to ratings from Mary V are copy and paste, she refers to General Manger Neal Asaad with a phone# for further assistance. Don't even bother.

We're new to the area and decided to visit Grapevine Lincoln with our Nautilus. We were…read morecompletely satisfied with the service advisor (Heath) and the quality of the work performed. We'll be back for the next service interval.

UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

I had an absolutely wonderful experience at Sewell BMW Grapevine, and my salesperson, Audland…read moreGumbs, was truly outstanding. From start to finish, he was professional, patient, knowledgeable, and attentive. He made the entire car-buying process smooth, easy, and completely stress-free. He answered all of my questions, kept me informed every step of the way, and made sure I felt comfortable and confident with my decision. His customer service went above and beyond, and I truly appreciate how well he took care of me. I would highly recommend Audland Gumbs to anyone looking to buy a car at Sewell BMW Grapevine. Thank you for making this such a great experience!"

I had an excellent experience purchasing my 2024 BMW iX from Sewell BMW of Grapevine. I spent…read moreseveral weeks researching iXs across the country, and the team was responsive throughout the buying process, answering my questions, providing the inspection report, CARFAX, build information, and everything I needed to make an informed decision. They were transparent, professional, and there were no surprises. Since I live about 200 miles away, I really appreciated that they accommodated my long drive by having everything prepared before I arrived. The paperwork was ready, the vehicle was exactly as described, and the entire transaction was efficient, allowing me to get back on the road quickly. After I got home, I realized the 120V adapter for the BMW Flexible Fast Charger was missing. In fairness, I was in a hurry to get back home and didn't notice it before leaving the dealership. Once I contacted Sewell, they quickly located the missing adapter and shipped it to me via express delivery. I really appreciated how promptly they resolved the issue and stood behind the sale. What impressed me most was that the level of customer service didn't end when I drove off the lot. They followed through, communicated with me, and made sure everything was taken care of. I'm extremely happy with my iX and the overall experience. Even though I live about 200 miles away, I would absolutely go out of my way to purchase another vehicle from Sewell BMW of Grapevine in the future. I highly recommend them to anyone looking for a BMW.

First and foremost, Vandergriff could truly benefit from taking a page out of Classic Chevrolet's…read morebook when it comes to customer service. I want to share the email that I sent to Classic Chevrolet. Even though they were not involved in the issue, I received an immediate response that genuinely moved me. Shane Keeling personally called me and his sincere apology for the way we were treated at Vandergriff almost brought me to tears. He emphasized that what we experienced is not how Chevrolet treats anyone especially not its customers. And what can I say about Shane and that smile when he said "Hey, I got you," he truly meant it. He honored everything he said he would, all the way down to even beating the interest rate. My husband walked away with the same truck, with fewer miles, and exactly what Vandergriff had turned him away for. True to his word, Shane also assigned one of his very best sales representatives to assist us -- and from the moment Rajan "Raj" Murali greeted us with his warm welcome and genuine smile, we felt valued and respected. Because of this experience, I can truly say that moving forward, any vehicle we purchase will be from Classic Chevrolet. Thank you again for restoring our faith in customer service.

Ready for a long story? Please read to the end for some insightful words…read more We went to purchase a Chevy Equinox for my daughter at their Grapevine Preowned center. It was the first time for her to purchase a car from a dealership. We met with a sales person we had previously done business with. My daughter test drove two vehicles and made a decision on which one she preferred. There was no haggling or pressure from the sales person. Paperwork was signed ( that took some time)and the draft letter from the bank was given to the finance person. He was going to contact the bank the following Monday when they opened to receive payment. On Monday afternoon we received a text informing us they had sold the car to someone else. We went to the dealership Tuesday and spoke to the manager,Zsolt Corom who informed us that signing paperwork didn't secure the sale, and added he was tired of customers backing out of sales. His solution was to offer a more expensive vehicle" for dealer cost", but still thousand of dollars more than the vehicle original vehicle. Um.....Bait and Switch tactic. I lost all trust with Classic Chevrolet and went directly to Ewing Buick Plano and purchased a car from them. Thank you Ewing Buick for making a deal and following through. My daughter joyfully drove the car home that afternoon. I found Classic management to be untrustworthy and mistrusting of customers. Here is a quote from Classic Chevrolet's Executive Director "My father taught me that integrity is the only thing of true value that, once lost, can never be regained. - Bently Durant, Executive Manager. His father was correct!

The service associate was very helpful and Efficient in…read morehandling my transactions. The waiting area is very attractive and Comfortable. All in all a pleasant experience.

We went into Grubbs Acura to just do some research on buying a new vehicle and John was so nice and…read morefound me exactly what I was looking for on my MDX.

My vehicle needed service and the Fort Worth location has been sub-par, so I scheduled service…read morehere. My service specialist was Todd. He took great care of me and was available when I arrange my pick up. He explained the service and the technician, as explained, sent a video of my inspection for me to review.

Ordered tires made appt tires not ordered had to go back nect day tires not found…read more finally got installed manager apologized profusely which was the correct response

There is a reason this dealership receives so many 1 star reviews. I've spoken with both the…read moreservice manager and sales manager in regards to the horrifying mechanical failure my daughter recently experienced in a used vehicle they sold me. In response to my request for assistance, the sales manager told me if they stood behind their cars they would be out of business. I'm not sure how selling cars that only last 15,000 miles keeps you in business, but I guess that's why I don't own a car dealership. You've been warned. This place is rotten to the core. Also, General Manager, Yousef Abdel-Hamid is in a meeting, or out of the office, or maybe at an out of office meeting!

Classic bait and switch. You can check out online, with all fees and taxes, then you call in and…read morethe price is a couple thousand more. They say that this is an "error". Add-ons are crazy too, be sure to check those as well, $300 for nitrogen in the tires! Very shady! Also, in their advertised prices note that they do not include the frieght, other dealers do so.