I work with George Maragoudakis and Erika Lopez at Porcelanosa. Their customer service is second to none and, I truly appreciate it when I need to reach out to them for a tile order. We build high end luxury homes, and they are always efficient and professional. I deal with many tile vendors, and both Erika and George are two of the most efficient and knowledgeable salespeople I know. Erika always provides me what I need with no errors and her professionalism is always stellar! She is one of the best in the business. read more

I've shopped here over the years and every time I find special tile that you don't see anywhere else. I love my new shower floor. It came out amazing. Thank you ROSA CASTILLO for helping me I really appreciate it ! read more

Porcelanosa - Shower Floor Tile - Kitchen & Bath Near Me - Pompano Beach, Florida

Amazing store, amazing merchandise for home including floors, walls finishes, bathrooms, kitchens, etc. With unique design and quality. Lady Mongrut at the sales floor saw that every whish I had would have an answer. Very happy to be a client of Porcelanosa in florida!!! I would recommend to anyone to ask for her! :-) read more

Amazing staff! I have worked with Lady M. on 3 bathroom renovations and she has been so helpful! The products are amazing quality from the tile to the cabinets, sinks and hardware to the beautiful mirrors!! Delivery is quick and their customer service wonderful! I highly recommend the Pompano Beach location! read more

I wrote the initial review on August 16th, someone from Corporate Marketing contacted me on my Yelp review on August 30th to please contact them to "better serve me" I emailed them on August 30th with all the info and "Marketing" replied that they were in communication with the GM of Florida to see what can be done to help me. September 17th (over 2 weeks) after the reply I still had not heard anything and replied again asking for an update. That email was replied to on Sept 21st stating that someone would contact me in the next few days. Again on October 3rd I had to reply that still no one reached out to me. Finally on October 9th I received a reply that they offered me 40% off on the mirror and thats the best they can do. So now not only did they waste over a month of my time waiting for emails to see if they would replace the mirror or if I should continue my avenue to have a glass place make me the same size mirror. Which BTW was a 12 inch X 36 inch mirror they Retailed for $343.20, so my cost would be $205.92 after only having the mirror for less than 4 years. A glass company quoted me less than $50 for a mirror that size. I sure do hope that their vanities and tubs and toilets hold up past their warranty! But based on the service I received as well as wasting my time I wont be buying a single thing from them again. I am just thankful this happened during bathroom #2 remodel and before we did our kitchen. Sophia L. And Carolina A. are the people who were emailing me. read more

Place has a great showroom. I think the sales people there are the inside help don't really care enough to help prices are outrageous, but they seem to do a good business. read more

Super rude and not helpful at all! Went in, no one would talk to myself or my client, and once someone did they said nope didn't have what we needed. No questions asked, just a no. Will never go back or recommend to ANYONE. read more

Unprofessional staff. Rosa stay here for more than 7 years and still doesn't know toilet which they sell. And I can't change manager to buy staff until her retirement or replacement. Terrible customer rules. read more

I love this place, and I've never had a problem with customer service. I've worked with Janette Ortiz when I originally built my house in Fort Lauderdale about ten years ago, and since then I worked with Aline Gruber on two kitchen renovations on other properties I own. I've always found the quality of everything I've purchased there to be exceptional, from bathroom vanities to sink fixtures to tiles. And IMO there's a lot to be said for European styling. Both Aline and Janette have been great to work with. They've been nothing but professional, knowledgeable and helpful. Seriously, I'd never go anywhere else for any renovation project in the future. read more

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Porcelanosa provides the BEST products in the industry. Porcelain flooring, wall tiles, kitchen & bath cabinetry and plumbing. We use Porcelanosa products on every project. Their materials are of the highest quality and stand the test of time. When shopping and sourcing materials we use the Porcelanosa Pompano Beach showroom. It is a great showroom to take clients where they can experience the vignettes of tiles, cabinetry and plumbing on display. The showroom has a terrific knowledgeable staff, who are always able to assist us. We have a long standing relation with our rep. Ileana, who continues to provide us with outstanding service on our account. I would highly recommend Porcelanosa Pompano Beach. Andrea Cornejo Susan Lachance Interior Design read more

Porcelanosa - a bathroom with a large bathtub - Kitchen & Bath Near Me - Pompano Beach, Florida

Thank you Rosa Castillo for helping me to get right product. Rosa is Design Consultant, she was so professional, patient and gave a great advice what material to get. Great location, great product sand amazing customer service. Thank you Rosa. read more

Doing a full remodel on my house. I already had a couch from z gallerie. I went in to purchase the exact same couch. I literally needed it in a different color. I went to the salesperson and he helped me out ( so I thought) I had pictures on my phone if said couch with the entires layout... 4 months later I get the couch ( they quoted me 3 months, least if my problems) the delivery drivers get here to set it up and the couch is the wrong shape !!!! Left arm vs right arm facing. It's been sooo long but I remember having the conversation saying saying I need the right arm facing.... he disagreed with me saying he does this for a living bla bla bla. Needless to say I have a $5000 couch that doesn't fit in my house bc it faces the wrong direction. there is no regimen policy, and when my pregnant wife called ( she is soooo mad which makes my life hell) they say there is nothing they can do!!!!! WTF the sales guy made an error !!! I gave him the photos and said I want this in this color ... simple right !?!!?? Nope ‍ tey telling g your pregnant wife you have to eat 5k to cut our losses. Very disappointed ti day the least. Other than the z gallerie couch the house looks phenomenal . Their customer service or lack there of needs to be addressed read more

For such a high end place, the customer service is horrible. The sales reps have no communication skills or motivation to sell. They don't have knowledge of their products nor do they ask the customers any questions for what they're looking for. There's no one to greet the customer either. The pricings are posted on the wall next to the products but it's hard for a customer to understand the breakdown. Janette Ortiz was the lady I asked for help but she had no customer skills at all. Never returning here again. read more

Porcelanosa - Kitchen & Bath Near Me - Pompano Beach, Florida

We worked with Aline Gruber from the Pompano Beach store. It was an absolute pleasure to deal with such a true professional. Aline worked for us and delivered a beautiful product. We love our kitchen! I would recommend Porcelonsa product and Aline Gruber to anyone looking to remodel their kitchen. She goes the extra mile for her customers. A very satisfied Porcelonsa Customer, Diane Hall read more

This is the worst business I have ever worked with. I order tile, a kitchen and countertops for my entire house and have been treated with complete disregard. After paying for 50% of my kitchen upfront in April I was told the order was never placed in July and the factory was closing for the month of August. In November when my kitchen finally shipped I was told there was no way to track the shipment, "it was on a boat." Now my kitchen has been here for two weeks and there is no one to install the kitchen until Feb 7th. No one at the Pompano Beach location take any responsibility and I would never work with them again. read more

I worked with Rosa Castillo and she was very friendly, helpful, knowledgeable and true to her word. She helped customize my order to just how I wanted it and I love how my bathroom looks. I am very happy with the quality of my purchase. Ceci in customer service was also very welcoming and helpful. read more

Soy diseñadora de interiores, cliente de hace muchos años de Porcelanosa en Pompano. Definitivamente además de Porcelanosa tener el material más bello y mejor calidad, tiene el mejor servicio. Jeanette es mi representante. Me asesora totalmente en todo lo que necesito, presentándome nuevas colecciones, guiándonos con el tipo de instalación. Etc read more

I had the opportunity to work with Juliana Restrepo. She had much patience and helpfulness in my selection of item.s there was an issue with 2 items I ordered, she handled the replacements expeditiously. The bathroom is beautiful! Thanks Juliana! read more

Yes, there are beautiful displays here but note the policies before purchasing! No deliveries without a very large charge and there is no store pick-up, you have to go to their warehouse in southwest Miami. It's a good two hour drive. Then, if you have tiles you don't use the return policy is a 20% restorage fee AND you have to take it to the warehouse!!! A real hassle for any customer. What if something doesn't work or is broken when you get it? Didn't ask that question, I can imagine it's not good! read more

I have used Porcelanosa Pompano Beach many times for our business remodeling projects. Excellent showroom with latest style. But the real star is customer service! I was working with Lady Mongrut and Cici. They are pleasant, professional, and very knowledgeable. Thank you Porcellanosa team! Diana Laitinen read more

Word of caution: quality of these very expensive products are definitely not worth the investment. Panels peeling on $1k vanity, toilet chrome handles and flush buttons turning green and two faucets with one rarely used are leaking in less than two years. I have purchased brands from Home Depot and other retail outlets and have never had the this level of quality issues. Please be aware of their warranty clause. Consider the smaller retailers who provide better overall quality and customer service On a positive note: Beautiful designs of their products. read more

Worst experience ever. I went in and looked around, but was then asked to make an appointment since I made an inquiry about a specific tile. I made an appointment only to find out during the appointment that they didn't have what I was looking for. The "sales lady" made me feel unwelcome and that what I was looking for wasn't their style. She wouldn't show me shower tile after I specifically asked for it because I hadn't decided on the wall tile. She could have made a sale on chrome bullnose strips, but now I don't want to buy anything from there. I don't know why I couldn't have been told on my first visit that they didn't have what I wanted. In retrospect it seems like she wanted me to pick something in their showroom and be satisfied. While they have nice upscale displays, not everything works in every home. I won't ever go back there nor will I recommend them to anyone. My sales person: Janette Ortiz. I left there feeling unvalued and that my money wasn't good enough. I visited three times and wasn't ever greeted even though there are people sitting right by the door. Walking around the showroom and no one ever spoke to me. read more

Janette Ortiz is an absolute super star and someone I now consider a friend! I'm in the process of a full renovation and have so many decisions to make for my retirement home in beautiful Pompano Beach. When it was time to select bathroom tiles, I went to Porcelanosa in Pompano Beach. On my first visit, Janette greeted me warmly and spent a lot of time with me. She was extremely organized and dedicated to help me find the right product. Since then, I've been back on several occasions to visit with Janette. She continues to help me to make the best design decisions. I'm so thankful to have met Janette for her professional knowledge, organizational talent, and tireless dedication to me, her customer Elizabeth Kroll. read more

I I had the greatest experience working with Lady Mongrut from Porcelanosa Pompano Beach. She went above and beyond to help us create the perfect design we were aiming for. We could not be any happier with the results. High quality products.. read more

Can't say enough good things about Porcelanosa! Love all their material and they always make it so easy. I work with Lady there and she make sure to take care of my orders with much attention to all the details. The quality is top notch, and equally stunning, and the showroom is full of beautifully curated displays to give you the inspiration you need for your project! read more

Juliana Restrepo helped us select materials for our home renovation. We're so incredibly happy with the result! She is amazing and Porcelanosa has the most beautiful materials to choose from. read more

Love this company. Luxury products I'm so happy with my projects that I did with Porcelanosa and Rosa and Ana Maria were very helpful.

This is the only place I will buy tile from, the quality is best of the best, prices are good especially considering the high quality of the product, I had a great experience with my advisor Rosa who walk me through the selection process, we are super happy with the end result of our kitchen and baths!! read more

This place was absolutely beautiful, Hugo helped me today and he was very helpful. He was attentive. The bathroom was to beautiful! It was unique and different. The place had so many different selections. read more

Porcelanosa - Kitchen & Bath Near Me - Pompano Beach, Florida

Quality, kindness, helpfulness. These are all things I look for in time of need. We were forced to redo a bathroom that we loved due to a shower pan failure. Supplies and choices were limited and we hadn't seen anything we liked at the many big box stores. We stopped at Porcelanosa on our way home and it was magical. The choices, the helpful staff, the expert ideas and solutions made our visit just what we needed. We picked a tile. Supplies had dwindled because everyone is in rehab-the-house mode and that tile was not available. Our designer, wouldn't let us be discouraged and helped us find the perfect solution. The result is amazing. I dealt with several of the staff over two weeks and each one was very helpful and pleasant. Many thanks to all for a successful redo and a beautiful shower. read more

After a successful renovation of my home in Georgetown, Washington, D.C. using the Rockville, Maryland, branch of Porcelanosa where we totally renovated three bathrooms and large kitchen/dinning area, plus additional flooring for several rooms and outdoor patio, I decided to use Porcelanosa branch office in Pompano to renovate my kitchen/dining room and bathroom. I was pleasantly surprised, and after a short time, thrilled to be working with Aline Gruber, their designer. In addition to spending a lot of time with Aline on the phone and by emails, the two of us spent three hours at her office in front of her computer designing and resolving many complex issues to develop a beautiful renovation of my kitchen and dinning room. Aline was extremely competent and knowledgeable, paid attention to every small detail, patient and professional, always immediately following up on any inquiry, and took every effort to insure my kitchen/dining would be as beautiful and functional as I had hoped. In addition, she was a pleasure to work with and always made me feel this job would be completed in the excellent manner it was done. Porcelanosa is an excellent company, their cabinets, tiles, shower stacks, and other products are the top of the line. Everybody who visits my homes express their appreciation and excitement at seeing the outstanding renovation featuring Porcelanosa products and design. read more

Excellent customer service warrants appreciation. But when you encounter a superior level of customer service, you are obliged to acknowledge it. Such was my experience with Ms. Rosa Castillo, a design consultant in your Pompano Beach showroom. Not only did Ms. Castillo demonstrate exceptional product knowledge and design expertise, she managed the purchase process seamlessly - from inception to delivery, always accessible -- and kept me informed every step of the way. Warm and friendly, Ms. Castillo is a polished professional and a fine Porcelanosa brand ambassador who deserves to be recognized and rewarded. read more