My husband and I visited Ferguson Home twice while planning our complete home remodel, and Lina was…read moreabsolutely amazing both times. She helped us select everything we needed, from fixtures to finishing touches, and made what could have been an overwhelming process so much easier. She was incredibly patient, especially when my husband kept changing his mind about which fixtures he wanted. She never rushed us or made us feel like we were being difficult. Instead, she took the time to answer all of our questions and helped us find exactly what we were looking for. Lina is such a kind, knowledgeable, and professional person. She genuinely cared about making sure we were happy with every decision. Working with her was a wonderful experience, and we truly enjoyed every visit. If you're remodeling your home or shopping for fixtures, I highly recommend asking for Lina. She made our experience exceptional!

poor cusomer service, returned item Salesperson India said she would take care of it, she wont…read morereturn communication After calling management she called to update Poor customer service

Supposedly, they sell not only beds and not only baths but also Beyonds. I'm not sure what one of…read morethose is but it is what it is. I've been in here asking for a beyond on many occasions and THEY NEVER HAD ONE. FALSE ADVERTISING. They're way too expensive and you can get better stuff or similar stuff at much better prices at some of the discount stores. This is for people that don't really mind what they're paying and just want to go to a big name brand. They do have pretty good guarantees and warranties and whatever though.

If there was a start lower than 1 I would give it. The worst customer service I ever dealt with…read more Ordered a gazebo in late July. it arrived 3 weeks later. It came with ripped curtains and nets. I called to get new curtains and nets. They sent it a month later. Then charged me for the full gazebo. This has been an ongoing situation with them after numerous emails and calls. This problem is still unresolved. Please do Not order anything from bed bath and beyond. Don't make the same mistake I did.

Left work 2 hours early to come meet my favorite IG chef Maxine Sharf & Mom Ana at Williams and…read moreSonoma for Maxi's new NYTimes bestseller cookbook Maxi's Kitchen that debuted March 6. The staff was helpful in getting my book for me since arrived early. Bridgett was really helpful while I was waiting to give me some tips on their crepe pans and pans for making eggs. I was 1st in line and Maxi was an amazing person not just online but in person as well. After giving personalized bracelets for Maxi & her mom posed for pictures and met Doug , I continued to browse through this wonderfully laid out store. This store is their flagship store on Westheimer so they have tons of items for cooking and entertaining. Staff was friendly for the most part and willing to offer assistance. Worth a visit!!

So interesting how a person can make or break an experience…read more Got a gift from a friend, but she did not get a gift receipt. Unfortunately, due to allergies tried to exchange it. But no record of a sale and no gift receipt. Did buy something else, but guess what. They didn't ask my name, email or phone number. Learned that this is how they track purchases, so I immediately returned my items so that they could be purchased with a record of the sale. And when I asked the sales person why she didn't ask for my information, her response? Oops, I forgot to ask. Maybe that's what happened when my friend bought a gift for me.

Half a Dozen Of This Half Dozen of this half dozen …read more WE HIRE DKB, his workers when showing up did their job, the problem it took almost year 1/2 almost two years to adjoint Two bathrooms, their plumber messed you my outside watering spout, which had to be rerouted, we hired them so we would have G.M. they soon fired,why we don't know? To many little things and David felt after the job completed, warranty items he found a way to put them off for the money we spent 187k to adjoint bathrooms . Of course, this all took place through the pandemic. Workers were hard to come by! Top it off, we purchased the best of the best product fixtures, so on so forth. Not even a year later, the shower head is pealing. We had nemoures repairs via David, and he did very poop planning for the humidity in the addict, having to hire some to clean this up. The list goes on an on, so back to shower head, bath of America is warranting the head, but David isn't covering any warranty work, as he never told us several months back he's retiring. Just found out today. But yet his store says opening Wenesday 9a.m. . David is a crankey guy,in your face kind of guy. I understand contractoring isn't easy, but can't you be nice to customers Spending 187k, I'd kiss your feet & handle your warranty work ! It's an amazing bathroom. Sorry it ended so poorly.

I wish I can give ZERO STARS. This is the worst company ever. I would never recommend this company…read moreto anyone. They took over TWO years to just remodel ONE kitchen and TWO bathrooms. OVER TWO YEARS. And what's worse is, it looked HORRIBLE. Their paint job looks like a child did it. And not only that, they skipped certain areas and hoped we did not notice. Every little detail we noticed, we mentioned and they said they would address it and fix but they did not. This company does less than half the effort, almost no effort AT ALL. And the price they charge is robbery. DO NOT HIRE THIS COMPANY. THEY ARE A HUGE SCAM. They do not clean after themselves and they leave paint splatter and glue splatter all over your new tiles and marble. THEY EVEN MESSED UP BRAND NEW TILES AND LEFT THEM CRACKED AND BROKEN AND INSTALLED IT ANYWAYS WITHOUT REPLACING THEM. They also messed up the kitchen wood floors and did not even bother fixing it until we pointed it out. AND THEY STILL DID NOT FIX IT. These people do NOT know what they are doing. We have done many remodels and this is the worse company we have ever worked with. The assistant Cody even let it slip that our home WAS THE BIGGEST PROJECT THEY EVER HAD. WHAT?!?!? It was ONLY 1 kitchen and 2 bathrooms in a CONDO. This is such a scam company. ZERO STARS. They didn't bother cleaning or touching up anything we mentioned or had concerns about. All they did was shrug and said oh well. Scam of a company.

We recently purchased our Wolf, Cove, and Sub-Zero appliances through Carlus, and the entire…read moreexperience was outstanding. From the beginning, he was knowledgeable, professional, and never pressured us into making a decision. He took the time to explain the differences between products and helped us choose the best appliances for our home. Even after the installation was complete, his customer service didn't stop. We noticed an issue with the interior lights on our new Cove dishwasher, and instead of telling us to call someone else, Carlus immediately stepped in, contacted the warranty department, and coordinated everything for us. That level of follow-up and customer care is rare these days. If you're looking for someone who truly stands behind the products he sells and genuinely cares about his customers, I highly recommend Carlus. We'll absolutely use him again for any future appliance purchases. Thank you for making the entire process easy and stress-free!

Such great customer service ! Not many places treat you like a true customer. Carlus did…read moreexactly that . Figured out what I wanted and showed me options . He worked within my budget and was always patient with running different options . Thanks Carlus! There is a reason you came recommended !

I am an interior designer. I selected a faucet that was custom made in two finishes for a bar…read moreinstallation. When I received the faucet, I realized it was for a vessel sink. I took the faucet to Westheimer Plumbing and worked with Hayden and Beth. They took it back and ordered another faucet, which was expedited at their cost and gave my client a credit. I would highly recommend Westheimer Plumbing, Hayden and Beth for your plumbing and hardware selections. They stand behind their products, and most importantly, they took care of my client. That is everything! Thank you, Beth and Hayden

My grandma Lynn says thanks so much to Hayden at Westheimer Plumbing and Hardware for working so…read morehard on getting my new door handles. Cheers for great customer service Cyd

We booked a free consultation and their team had helped us design our kitchen. We went to their…read moreshowroom and were able to see all the designs and cabinet styles that we could choose from. They have a beautiful selection and so many neat features to add to your kitchen to make your space feel more worthy. Our kitchen had a water leak discovered so we needed to renovate our kitchen. During the renovation process, Joseph would be present during the install or after a part of the project was completed for the day, Joseph would stop by to inspect and confirm that things were done correctly. I do appreciate his level of standards. Communication between us as a client and the company was very strong and effective. The outcome of this project was a beautiful kitchen. It has now been closer to almost two years since our kitchen was completed and I'm still in awe of the results. If you're looking for a company who can help do a project and just go through one chain of command instead of looking for several vendors, this is the company to hire. I also got to meet with Tony after the project was completed and he was super nice. They all are truly amazing at what they do. They also have an Instagram page where you can see all their other beautiful projects. Thank you again for helping us with our kitchen project! I also wanted to add that even after our project was completed, I had some minor issues with two of my cabinet spaces but they sent a team to take a look and get this issue fixed. They did not try to avoid me or try to turn me away, they answered the phone and listened to what I was experiencing. It was an easy fix and I appreciate it! If I ever have a future project, I would definitely reach back out to them.

We had some very old cabinets and finally made the decision to get them replace along with…read morecountertops and floors. After some searching, we found USA Cabinet Store. We love our new kitchen. The choices they have are amazing. Tony is great and helped us pick out the two-tone slim shaker cabinets and quartz countertop. They added much more storage by removing the soffit and raising the cabinet height. The new cabinet inserts make the organization and access so much easier. On the remodeling side of their business, we had them replace our floors and countertops. We also decided to have them replace the cabinets in our powder room which really gave it an upgrade. The workers they use are thoughtful in how they complete the work. Joseph and Tony had great service and communication throughout the whole process. It took a little over two months, and it was well worth it. I have posted a before and after photo.

UPDATE: Thank you for the clarification Patrick. I do…read morerealize I jumped quickly to my judgement and for that I apologize. Again, thank you for the response and I am now a bit more open to visiting your shop. I stopped by to look for a goat milk soap for my mom. The two men working at the register suddenly stood up and were on high alert. Immediately my friend and I felt like we were being watched. They had a good selection of soaps which led me to pick up a honey bar of soap. Seconds after, the young caucasian man told me he could hold it for me in the front. Mind you I had no bags in my hands and neither of us were hiding. If I could give it 0 stars I would. I didn't walk in to be racially profiled or observed like some wild animal.

From the name of this store you would think it was a store specializing in Food, but is not. This…read morestore specializes in French products with a couple of American brands. This little gem has French jams, salts spices, candies; basically specialty food items in back of the store. However, the front of store has beautifully rich soaps, creams, candles and bath products from France. This a great store hostess gifts, Birthday gifts and just for items to pamper yourself. This a store you definitely check out!