This store is absolutely darling and everything they carry is top quality. The customer service is awful. I'm not sure if their goal is to be annoyed by their customers, but it sure does seem that way. Every year I look forward to coming to this little shop and every year I am surprised by the treatment received while paying a million dollars for clothes my kids will wear a few times.. This year, it felt as if every question was exasperating to the staff. If their eyes could talk, I'm pretty sure they would say, "why are you speaking to me right now?" I hope they can figure this piece out. It was incredibly disappointing on both occasions I was there this past week. read more

Lovely store as far as design and curation goes, but absolutely dreadful customer service! The ladies in here seem as if they don't want to be bothered by their customers and are far from welcoming or friendly. For such a gorgeous store, they have the worst attitudes and lack any type of service or even manners for that matter. They seemed annoyed by any minor questions and the woman checking me out today actually rolled her eyes in annoyance as she rang me up. Better to go in for inspiration and then buy the items directly from the brand or another store. read more

The employees seem like they hate their life. They don't greet you or even smile. They just seem to roll their eyes. The person at the register this morning has a RBF. When a customer went up to her, she clearly seems annoyed, and gave her a nasty fake smile and don't even seem to want to acknowledge her. Everything seems to be overpriced. Rather go somewhere else to shop for kids clothes if that's how their customer service is. read more

This store offers select and special pieces of clothing, however, the owner/manager is very unwelcoming, as is her staff. I don't think I have ever seen the owner/manager or her staff smile. If one has the courage to enter the store, you are followed closely with an annoying presence. The dilemma is this, it feels like a museum rather than a store, as they offer their items to be seen, but not touched and they seem angry if you do. I know that many others share my opinion, as the store is often empty, with the owner/manager guarding the store. Even over Easter weekend a few people walked in and walked back out. The vibe is cold and uninviting. The items offered at Poppy are specialty items, but are NOT exclusive to them. read more

If I could give zero stars I would. This store is not the kind, welcoming vibe of Larkspur Landing. I have been in multiple times expecting the next time to be better and it never is. The customer service is terrible, no one acknowledges that you are there, and the young women working are incredibly rude. Also their return policy is horrific, within 10 days only for store credit. Which they do not tell you upon purchase nor is there a sign anywhere. I hate this shop and I will never shop here again. I wish another friendly children's shop would replace this store. read more

Appalling customer service. Woman behind the counter did not greet me when I entered, and she did not respond when I thanked her and said goodbye. She responded to my questions with surly one-word answers. Avoid like the plague! read more

Amazing children store carrying timeless Brands like BonTon, Bonpoint, Petit Bateau and more as well as trendy Brands such as Veja shoes and Hunter boots. This is the perfect place for special gifts and just to visit for a fun & beautiful experience. read more

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Buyer beware. Horrible policies... spent near $500 in this store, got home changed my mind on a couple of items less than 24 hours later and went back in to return a couple of the items I felt were overpriced - $180 for a toddler pajama set gtfo here! Was told by the cashier that I could exchange for a different item or get store credit. I was shocked - in an age where customer satisfaction is what get businesses ahead, this little boutique is in it for duping customers out of their cash! I totally get selling high priced luxury goods and having a policy that ensures people aren't buying, using, then returning... but this boutique... there is no signage near the register (at the time) of their ridiculous policy and no cashier will say before you hand them your money that basically all sales are final and there are no refunds. What a scandal! In my experience they did honor a refund when I pointed out that there was no informing of the policy prior to the purchase - but when I told a few of my girlfriends what had happened they said the exact same thing happened to them and they didn't get their money back. So unfortunate. I was hoping this place would by my local go-to for unique finds for my girls, but a business who does not value my satisfaction is certainly not receiving any more of my money. I hope this place either dies quickly or revises their "policy" to be more appropriate and in line with customer expectations. read more

Poppy Store - No signs warning of their policy regarding no refunds. - Children's Clothing Near Me - Larkspur, California

Beautiful mix of kids products with a stunning lack of customer service. A terrible customer experience in a gorgeous environment... .

I love the English lady who works in here she is so friendly and funny. It's a beautiful selection and gorgeously designed. Everything looks so appealing and attractive and I love the birdcage, the little rides outside etc, it's a treat to come here. I have bought many gorgeous items over the years and always come back on our annual trip to the Bay Area and am always delighted with what we find. The kids love the rides and Lollies and I love the selection of clothing. Don't understand the comment that something was a ridiculous price, why did you buy it then read more

There aren't many places left in Marin for really nice kids' clothing & Poppy certainly takes the cake. Petit Bateau, Papo d' Anjo & other well known brands of European clothes, footwear, swimwear & toys. No designs & construction are better & for something special (baby gift, special event or just some very fortunate boy or girl/baby or child), it's worth the money. Adult galoshes, too & in robin's egg blue. Oh la la! Poppy's clothes are worthy of heirlooms. There were two women working when I visited & also the tweets (real, live bird kind) of their caged feathered friends. The first salesperson was not warm in the least & seemed annoyed that my kid was playing with the toys that were obviously designated for visiting children. She also didn't ask if I needed anything & every time I approached to request some help, it seemed she needed to head in the opposite direction. (I was wearing deodorant, so it wasn't due to stink!). Luckily, the second with a lovely British accent appeared & provided some fabulous customer service. Poppy has a small, but great selection of some of my most favorite books & some very fun toys & accessories (as well as sweets!) displayed with style. I left with a perfect solution to a challenging purchase & am very impressed with the high-end inventory. You really do get what you pay for... & you'll get to carry it away in the store's signature complimentary reusable tote. read more

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Very cute store, very bad customer service. Did not get greeted by any of the employees who were working there yesterday. I was looking at their bows by the register and the employees never asked me if I could use any help. The bows didn't have a price and because of their poor customer service I hesitated to even ask. I won't be coming back here. There is plenty of other cute stores like this one with employees who actually care to help their customers. read more

I received a sun hat from Poppy as a baby shower gift, but it was too small for my son. I went in to try to exchange it but the lady told me that they had already switched to fall items and all summer items were gone. No problem, can I just get a store credit? No. She repeated that they were no longer selling summer items, so I was just out of luck. I'm sure my friends paid an arm and a leg for that stupid baby hat because everything in the store is courageously expensive. I was blown away by the lack of customer service at this snooty stck up store. read more

I was in Poppy Store recently, and have to say had an amazing experience. The Manager, Amy spent an hour helping me, and talking me thru what Poppy carried. I really appreciated that she didn't direct me towards the most expensive things in this beautiful shop, but also pointed out the well edited items in my price range. From the moment I stepped foot in the shop until i walked out, she offered a wonderful experience and I have told all my friends about it. read more

This is my 1st and only 5 star rating, but it goes out to Emilie at Poppy for incredible customer service (that goes above and beyond) I called yesterday to check on sizing for baby gift we received and Emily helped me find a larger size (one left) and when I explained I might not make it until weekend after next she offered to come to our house (in SF) and do the exchange on Monday - seriously impressive! I didn't know customer service like this was still alive... I look forward to my next trip to Larkspur Landing to check out Poppy in person and will spread the good word. read more

Friendly service and a nice shopping environment makes this store pleasant, but watch out for high prices! Sometimes it seems like I am getting my money's worth, but other times can be a bit shocking. It's nice to find items here made in the USA. They usually have a very good selection of fashionable baby clothing, and our son looks extra cute in photos thanks to Poppy store. read more

Frankly, this children's store is perfection! Charming and stocked with brands that are difficult to find stateside along with must have basics. This is your one stop shop for that perfect Birthday gift, your child's complete wardrobe, and a quick spectacular toy bought on a whim. Even the gift wrap oozes classic enchantment. The service is top notch and exemplarily. Even Santa makes time to visit when he is passing through Marin. Most definitely a favorite! read more

I purchased a baby boy gift on Dec 31 and all went great (the sales clerk was great); after coming back a few weeks later to exchange gift; the item was on sale. I found a similar item for the exact same price and assumed that it would be an even exchange. I was told now that the "old item" was on sale (reduced 40%) and I would be give only 60% credit and owed an additional $16 for the new item. What a bunch of crap! I paid full price for the previous item; the owner was adamant and in a condescending manner said if I had kept the receipt I would have known the return policy. Also as if to imply I had not purchased the item? I said it's not a return it's an exchange, the tags were on, perfect condition still in gift box; she even acknowledged that their clothing ran small and was not surprised the 1 month old item did not fit. I asked her to look up my purchase which she did so my missing receipt was moot; the gift receipt was in the card at my friends place; I offered my credit card as proof of purchase to compare to her records. I find this kind of practice not only unacceptable but to be blunt STUPID and a first class RIP OFF!! Why loose a customer for a ridiculous issue; she said it was "common practice" in retail for this to occur. I'm sorry but in all my years shopping for various things, I don't' ever recall having this happen to me. I called a few friends who are the proverbial shopaholics and small business owners and they are equally appalled. What a dumb thing to argue about with a customer. The sum total was $16 which she seem to think was OK to "DOUBLE" charge me. I paid $41 dollars for the first item; tried to return it for an item that cost the same $41; and she wanted an additional $16 as she marked down the 1st item since my purchase. Needless to say I will never return to this store; I will tell all of my friends and family about my experience and for those of you who need to return anything; make sure you have your receipt; and don't return anything that is now on sale or you will be paying an additional charge. Evidently this store needs to make extra profits off the backs of their customers; what stupid policy and what a stupid store owner for being willing to loose customers and business over this asinine practice. read more

I had a negative experience there recently. When I walked in, none of the 3 employees even acknowledged we were there. And no customers were even in there! I already knew the prices were high, but when my kids started asking to get things, I had to say no. I have plenty of money, but the prices in store and lack of attention and therefore respect made me feel like bad about myself. One woman, I'm assuming owner did speak to us after awhile and was nice. But when a regular customer came in, and they were super attentive and talkative, it was more insulting. They have beautiful things in store and I'm not one to complain but I just think they need to know how to treat every customer w respect and offer a friendlier, more accepting environment to draw more business than the regular millionaires who must be keeping them in business for now. read more

The Country Mart is a nice place to shop and the Poppy Store fits right in. However, you better take your child in and be sure the clothing fits because their exchange policy is very tight unlike most hgh-end stores. Buying for your child and discovering it's the wrong size requires an immediate exchange or you're out of luck. read more

I love this store. The clothes are gorgeous and desirable. The design and decor is clean. The merry-go-round out front is genius. The staff is super friendly. Every time I pop in after lunch at Marin Brew on Sundays I find wants...lately the dolls, scarves and little goodies at the front desk. I've purchased several gifts here and the free gift wrap is so nice. Please visit this store...Marin Country Mart is undergoing a revival, lots of new stores, restaurants, food trucks on Sundays, farmers market on Saturdays, fish pond...the free Santa photos over the holidays so cool. read more

I think I enjoy shopping for children's clothes more than I enjoy shopping for myself. I love a well curated children's clothing store and this store really hits the mark. On a recent visit I picked up some shoes and socks for my son. The layout is super accessible and kid friendly, the shop keeper was friendly and helpful, and the selection is a good mix of classic, cute, and hip. read more