TLDR; Great prices, nice things, shitty store, shitty people
This is one of those places that left me conflicted. I got what I needed but I left dissatisfied. That doesn't usually happen. The prices at HomeGoods were overly-reasonable. I can't argue there. I love paying less and getting good quality stuff. Being from LA there was no shortage of that there, but after moving to Marin, I lost sight of that idea because discount stores are few and far between. This reminded me of what it was like to be able to furnish an entire room for a couple hundred bucks. I will be back. There is a lot of work to be done in my home. I fell in love with a lot of the stuff I saw here.
Here's my experience: I walked in and was amazed at how big this store is and how much stuff it had. They even had some really good munchies for sale. I knew when I saw it that I'm gonna need a cart. I get one and realize there was no path to drive this thing lol I was here for a set of curtains, a rod and possibly a rug if I see one I like. I kinda took the scenic route and navigated my way around to the window dressings by avoiding aisles with people and debris. I finally made it and became "that lady blocking the whole aisle with a cart". Sorry. The selection of curtains was a mixture of good and bad. There was no organization whatsoever. There was stuff piled up on the floor and things hung up randomly. I did find a few sets of nice looking sheer curtains for $16.99 each. Like I said great prices! The rods were $13.99. Some were broken and shitty looking and also thrown into a pile on the floor in the aisle. I found a few nice ones, picked one out and moved on. I left the window dressing aisle feeling like... you know when you use a public bathroom and it's all shitty but you have to use it anyway, then someone is waiting outside to use it next. You're kinda like "sorry but I didn't do it" and you know they think it was you.
As I was making my way around the furniture to the check out line, I saw a nice rug. I wasn't sold yet because I saw online that Michael's across the street has rugs.
I get to the check out. Gloria is helping me. She is scanning my items and I ask her if she knows whether this rod comes with the screws and whatever I need to hang it. It says on the box I need a screwdriver/drill, but I wasn't sure about the screws. She looks at me like I just lit up a crackpipe in her store. "The screws????? To hang it???? I don't THINK so."
Whoa. Did I just enter the Twilight zone? "Yeah you know the screws?"
She asks another guy behind the counter next to her. He's like "I have no idea but you can open it and check"
Fair enough. We open the box, it does come with the screws. I had to ask him if he could close it back up though because you know how it is to put something back in the box.
Great, so moving on. I go across the street and they have only outdoor rugs. I come back to HomeGoods about 15 min later. I ask Gloria if she can help me get a rug. I go stand next to the rug I like and couple min later someone shows up. I can't remember his name so we'll call him "Rug Guy With Better Shit To Do". I tell him I like this rug. He starts to take it down. Before he does, I ask him if they have another one like it, because this one has some crusty shit all over it. I could see the fibers all matted up in one area, in the shape of a handprint and when I touched it I immediately wanted to burn my hand off. He gives me the Gloria look. He says "No."
I say "You don't have ANYTHING similar at all?"
"No."
"Hmm." I stand silently for about 3 seconds thinking about how to proceed.
Rug Guy With Better Shit To Do says "Soooo, do you still need me or can I go?"
I've never been asked that before by someone in customer service. He didn't even care that there was some funk on this rug and someone might buy it, not knowing that. Or that I obviously needed help figuring out a solution to this problem. I tell him to wait and look through more rugs. He says "Well, there's this one"
It's exactly the same rug only smaller. Why didn't he mention it when I asked if he had anything similar? Then he shows me another one that is larger. Why didn't he.... nevermind. I found one that'll do and was the right size. He got it for me and Rug Guy With Better Shit To Do, let's not meet again. read more