Venus, Henrique and Dominique were helpful, friendly, personable, professional and an actual person…read moreanswers Jackson Hardware's phone! That's customer service and makes such a difference!! As we drove by this morning we were reminded that Jackson's is a local business, owned by employees and not beholden to a huge corporation. When we buy there we are supporting our community!! And the price was cheaper than Home Depot! This afternoon we drove home with our new toilet and were literally in and out of the store in 10 minutes! I am grateful. Alison and Richard

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

Worst customer service in the entire Bay Area. It looks, that they hate their job. They completely…read moreignore you, while you are waiting or even ask a question about anything. It's impossible to get someone on the phone, because they are always " busy helping other customers". This is always the case. They pissed off high end client of mine with their attitude. A strange place.

I don't write a lot of reviews, in fact it's probably been years since my last one, but I have to…read moregive a Big Shout Out to Rob Melia and the rest of the staff at Ferguson's in Corte Madera. I had a problem with an order, and Rob could not of been nicer in helping me resolve it. He certainly went above and beyond, going the extra mile to help me. These days when customer service is almost nonexistent, it was refreshing to see it's alive and well at Ferguson's and says a lot about the company. If you need anything to do with plumbing supplies, I'm happy to give my unconditional recommendation to them--you won't be disappointed.

I strongly Recommend…read more I have been in the industry for year and have not come across many cabinet dealers with more professionalism and efficiency than Gilmans, I highly recommend. All the associates are very helpful and make the entire process simple and easy. Special shout out to Carol who has 20 years in the industry.

We purchased a 45-year-old home in Santa Rosa that required extensive remodeling. Initially, we…read morevisited Gilman Kitchens simply to gather ideas for a future kitchen renovation, as we were not yet ready to begin. However, after our first meeting with Manon Demers, we decided to move forward with the remodel. We came in with some ideas of our own--such as navy blue lower cabinets with white upper cabinets--and Manon was able to enhance our vision by presenting excellent samples and offering thoughtful, practical guidance. She visited our home before demolition, helped us visualize cabinet and appliance placement, and prepared detailed plans for the project. We relied heavily on Manon's expertise for the cabinetry and countertops, while selecting our own appliances, cabinet hardware, lighting, and wall treatments. The project planning began in June and was completed by the end of October. Working with Manon was a pleasure throughout the entire process. She is knowledgeable, professional, and highly experienced. We are extremely pleased with the results and highly recommend Gilman Kitchens and Baths for anyone seeking a beautiful, well-executed kitchen remodel.

I was the only person in the store, nobody looked up to even say hi. One sales person (i assume)…read morewas walking by and since she had to go right past me asked if I needed help, and kept walking. After I said yes, she came back and answered my questions. But all the while, it never felt like she even cared for my business. Did they have some amount of items? Yes. Did they have any labels to figure what is what? No. Were they friendly? No How did I feel as a customer? It sucked, My list of items included a high end faucet, sink, wolf range, a sub zero, toilets and few other things. That is about $20k+. My tactic is to ask about the lowest priced item because, I like people who will take care of any customer coming into the store. I will not set foot in this store again.

Great experience working with Carrie. She's amazing. Knowledgeable, patient, and a great guide when…read morenavigating a maze of companies and their products

Had a wonderful experience working with Rich! He found pockets of space I didn't know were hiding…read morein my kitchen and bath. Rich's design instincts are spot on. He understood my habits, lifestyle, and quirks, and turned all of that into a space that feels intentional, functional, and completely livable. I especially appreciated the attention to communication and on site supervision. Thanks so much!!

Thanks to Rich Di Cola... I LOVE my kitchen!…read more I love the faucet! Thank you for insisting we get it! I love my spice drawer! I love the cabinets! Everyone who has seen them admires them! I love all the drawers! I love the pantry! We both love the microwave drawer! Who knew? Thank you so much Rich! We would never have had this kitchen without your wise & valuable advice & assistance!

I love Williams-Sonoma!…read more We had a wedding registry with the Palo Alto location and it was a positive and fun experience. This location is also bright, inviting, clean, and well-stocked. I stopped in quickly to grab a jar of their Gravy Base - we use it every year for Thanksgiving. Staff greeted me soon after I entered, asking if I needed any assistance. I didn't, but appreciated the offer. The gravy and other Thanksgiving items are conveniently and beautifully displayed near the entrance. I did quickly tour the store - fun to shop with the eyes! Over the years we've purchased pots and pans, wine glasses, dish towels, and more kitchen/dining items from them. That reminds me...my dish towels need a refresh! We've also purchased foodie gifts: gourmet pastas and tomato sauces, olive oils, bread mixes... The quality products and customer service keep us coming back.

Holly is very helpful and she showed us all of the new coffee machines. She's absolutely…read moredelightful! I want to order the grain cooker online so I don't have to carry it home. It's a beautiful store in a great area!!

The team at Bay Countertops was a real pleasure to work with. Efren and Tina at the front spent…read morelots of time helping us with our kitchen countertop choices- we went with a nice quartz and took samples home for a while to live with it. Tina really kept us in the loop. Once time to instal the man of only solutions! Tobi was a fun person to have around and a hard working expert. Tobi returned to do extra tweaking as we had a new range installed. I cannot recommend them enough.

I'm a retired builder/remodeler. Over the years I've worked with many subcontractors from all the…read moretrades and none have been easier to work with, more professional or have produced more impressive results than Efren and his team at Bay Countertops. Tobee runs an efficient installation and shares many helpful insights. The office staff makes every effort to work with your schedule. And I still marvel at the way the cutters have matched the veins in my quartz countertops. The showroom is well designed without being overwhelming, and is just a short drive over the Richmond Bridge from Marin to the Marina Bay Parkway exit off of 580.