Can you guys pay more attention to what you're doing and not shoving your credit card quota down people's throats when checking customers out? Left with 3 items still having sensors on them. I don't care to listen to the whole script of your credit card deal, but I do care about having to make a senseless trip to a store not close to me to take a sensor off when it should've been off when I PURCHASED THE ITEM. read more

This store is so dysfunctional and unorganized. Prices are unclear and sloppily placed throughout the store. Worst of all, the customer service is absolutely terrible! The staff (including the "managers") are all so rude, condescending, unfriendly, and unhelpful. Will absolutely never return to this store. read more

The staff at this location are fabulous. I'm 'over 50' so was having trouble with some phone app issues to pay and the staff came in and patiently saved me. Very impressed with the clean, organized store and its crew. Thanks! read more

It sure seems to me that this table is 20% off. Poor - and at the same time very misleading- marketing, and should be resolved so as to not confuse the customer. My interpretation from these tables is that everything in front of the 20% off sign is in fact 20% off. Just a marketing learning lesson here for the store. Thx, Nick read more

Old Navy - Women's Clothing Near Me - Novato, California

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This Old Navy has become my go to store. Unfortunately, it's as a result of my fluctuating weight. In the plus side, I get new clothes a lot. You can't beat the prices and if you're a member it's even better. read more

This is the cleanest and nestest place. At least 4 people helped me or greet me. Loved the lady who rang me up. She was so personable. The restroom was clean. Best experience ever! read more

Old Navy - Old navy Novato - Women's Clothing Near Me - Novato, California

I used to go to this store all the time I haven't been in a while. I was there yesterday. I felt like I was racially profiled and followed around the store. This store used to be so cool and I loved to go here if I didn't go to San Francisco. This used to be my second favorite Old Navy store. After this experience I will not be returning any time soon. Very disappointed in what this store has become. It was so obvious I was being followed around the store considering not many people were there. There was one young lady that I noticed didn't follow me but the men did. I think one of the men was the store manager he also rang up my items. No one offered to help or even spoke to me until I paid. The store has changed for the worse it seems. read more

Chris and his staff took great care of us tonight. We came in just before closing with a complicated return and they were kind and gracious helping us and noticed the same for the customers around us. The store was in good shape and the staff was in no rush to hurry us out. Thank you so much for the kind service. read more

Since my daughter was pregnant I been buying thing online for the past 15 years, I shop for Xmas bdays and little kids

This Old Navy is always understaffed with poor customer service and management. While shopping here during the evening, I witnessed only 2 staff members. All were busy and irritated that they had to multitasked. Susan had attitude while ringing up the customers and constantly complained how the store was a hot messed. For a big box store, they should have more staff on the floor, but since they can't make their daily sales, employees get the chopped. Even gap and banana republic have more staff on the floor. The prices are a deal here, but I dislike how inconsistent the staff are here. Susan needs to check her attitude or find a new job where she is more appreciated because apparently she's taking it out on her customers. She was disrespectful with a bad attitude. read more

While visiting some dear friends of ours over the weekend.... my friend Julie and I had some 'girl time' to ourselves while our husbands were on a secret mission. So secret, that I'd have to kill you, if you knewanything about it. We made out in the back seat of her husband's SAAB. Which I just found out could stand for 'Still Not A BMW'. But I must say, it is a nice car. And she is a GREAT kisser. I am just kidding. Man.... haven't you people figured out that I am pretty much full of shit, about 20% of the time? My husband would argue that the number is higher.... but I do want to say that my friend, Julie is hot. And she and her husband are a fantastic couple. I conned her into taking me to the Old Navy.... knowing that the 50% off sale was ending today, I went nutzo. The staff was extremely helpful.... understandably, the store was pretty much a wreck, of course from being picked over for 3 days. My one complaint....they are obviously over doing it on ordering size 2 and 4. Those were the only sizes that were in abundance. Perhaps they could use this as a learning curve? The prices were un-fucking believable.... and you people thought I was actually going to get through a review with the 'F' word. Yeah, right. 11.00 for shorts, 8.00 for another pair of linen shorts, 9.00 for a sexy little night gown.... woo hoo! read more

Old Navy - Women's Clothing Near Me - Novato, California

Was just here on Thursday! I was helped by Megan (Meghan)...sorry if I misspelled that! I've been dying for a pair of white pants and found a pair that I LOVED at the store but couldn't find my size and length. She was fabulous and all smiles every time I came back to bother her with another question! She gets a 5, the store gets a 3.5 (not a huge fan of the kiosk check outs), and my jeans...well they've already ripped but I took the tags off and so I'm pretty sure there is nothing I can do about that, so they get 0 stars! read more

I don't know why I am even giving 3 stars. I haven't been in an Old Navy in a decade or more but decided to check it out again. The quality is so poor! I know the items are inexpensive but sometimes it's worth spending a couple extra bucks to make sure you are getting something to wear that, when you wash it, it won't fall apart. Nothing here looked very durable and you can get a better quality item at the Gap or the Eddie Bauer outlet for similar prices! The staff was bland. No one approached me and I was inside the store for a good 20 minutes. I saw a dress that was cute and a salesgirl saw me looking at it and just moved along. No contact by anyone here. I left and headed over to the Eddie Bauer outlet and got 4 things for $50! See? You don't need to buy poor quality items to get a great deal! Eddie is just across the parking lot and worth the walk! read more

Old Navy - Outside getting ready to go in! - Women's Clothing Near Me - Novato, California

I'm confused. So none of Old Navy's deals/coupons are honored on July 4, 2020. On a day that celebrates the freedom of the US (and Old Navy is known for)? Or am I missing something? Old Navy is the epitome of being red, white and blue for all of the US holidays. An explanation would be greatly appreciated from customers that shop at Old Navy for patriotic clothes. Thanks much! read more

I like the clothes and the deals. This review is specifically for the "senior team lead". The way he talks to women grosses me out. It's a mix of saccharin sweet and condescending. He's overly friendly when it's obviously not wanted. It bothers me so much Ive actually said something before. Last night I went in and he commented on "how much he likes" a swimwear top I was returning. Gross. Someone needs to train this man on sexual harassment. I will avoid this store from now on. read more

I bought pants before a surgery that would go over a cast. When I went to use the pants the plastic anti theft tag was still on. I was in an able to drive. I called the headquarters of Old Navy and explained my situation. They said the only thing I could do was return the pants. I asked for a supervisor. She said she would send me a gift certificate so I could re-buy them online. I never got the certificate and when I called a week later there was no record of this. The Store was also very unkept and the bathroom was filthy. Poor old navy is going down the tubes. read more

Talk about well stocked! I wanted to stop by since we were in the area to see if they had any good deals for the little guy. I was amazed at the selection they had in the store. I've never been to a store so organized and well supplied. The employees were super friendly and it wasn't too crowded either. I ended up finding about 6 things for the baby all for less that $30. Not too bad if you ask me! I definitely will be back here when ever I'm in the area. read more

I don't know why I forget about this store. Every time I go here I find something I absolutely adore at a price so reasonable. It's great for stocking up my basics and catching the work place top that pops. For usually around 100 bucks, I can leave with five solid outfits and a few cute accessories. Today, I went shopping for my father. He loves their t-shirts. At 6 dollars each, I bought him 5 while also taking a glance at their clearance section for myself. I scored four tops for 3.99 and a cute orange blouse for 6. I was super happy when leaving here despite the Christmas crowds. I'll have to try more often to drop in here. read more

In general I am an Old Navy fan. It is a great place to get the basics and the random seasonal things you need. They have great sales and I am sale hound. So Old Navy gets 4 stars. But this location goes down one star. They just remodeled it and I HATE it. It's not that I can't find anything but the changing rooms are in the center of place now, which BUGS. The women's are on the right side except for one small island of clothes on the left. So you have to make a special trip over to "the other side". But when I need a fleece or my favorite work out tanks or a random holiday $5 tee, I will still stop here cause it's on my way home from work. read more

I was surprised when the cashier stopped me from buying a pair of jeans, he later told me that a sale is starting tomorrow and i would get the same jeans for 40% less. That how , my friends, you do business read more

Make sure to double check your receipts before you leave. This is the second time I've been double charged for 1 item. They credit you back if you have the receipt and item with you. read more

The first job of a LOT of Novato high schoolers; and they let their friends get the 5-finger discount. Managers with no lives who hate the kids they hire. And you know they are bad-mouthing you on those walkie talkies they got. Heh. read more

I had such an amazing experience at this old navy. Jessica was extremely helpful and always had a smile on her face! She checked me out and offered me a bright rewards, such a great deal! Always go to her when you need anything! read more

Worked here for a bit.. questionable management, ugly clothes, shitty time, but my coworkers were amazing the majority of the time so that's good. read more

I just wanted to give kudos to "team lead" Christopher. Christopher went above and beyond helping me today find a particular pair of yoga pants I was looking for, he was going to order them online for me, as they did not have my size in store, they were not available online in the size I needed so he took me over to the section I needed and helped me find a pair in a different color in my size. He was friendly and fun to deal with, I will definitely be back because of him. read more

LOVE Old Navy!! Great deals, ALWAYS sales going on & additional discounts for cardholders! Great place for kids clothes- cute & reasonable price, but the shirts do shrink if its washed often. I love that employees will hand me a bag if they see my hands full. read more

Old Navy is hit or miss each season. Sometimes they have really great styles and sometimes they have nothing remotely interesting. The store is great for sales though. This location has an entire discount section in the back and you can usually find many sizes and things that are marked way down. Another great thing is solid colored t-shirts. You can usually find them in any shade of the rainbow for $6 or $8. Also, it's they frequently run sales on their jeans. Every time I've gone in (one every few months or less) they'll have a jean sale. They do seem to sell out of the common sizes fast and frequently, so be aware. read more

I was able to purchase two pairs of athletic shorts and two t-shirts for one my sons. I got a pair of jeans for my husband. One pair of jeans and a pair of shorts for my youngest son. I ended up spending less then $40 when all was said and done. I think that I got a fantastic deal. I usually find clothes that i like as well. So far most of what I find for me is online but I always get fantastic deals with this Old Navy and the Associates are very nice. Whether you are buying a water bottle or a whole new outfit. They are very nice and willing to be helpful! read more

There's good deals to be had here! Lots of sales and I think the quality is good for what you pay. I think the Gap is the parent company? read more

Old Navy - Women's Clothing Near Me - Novato, California

I waited in line patiently. Finally my turn came up yay, NO! The sales person looked at me like the gum on their shoe and told me the other staffer that was with a customer would help me. I watched her chit chat, fiddle with her hair and finally hang up some clothes from the dressing room. In the mean time still waiting the line begins to get long very quickly behind me. Finally a polite young man came and helped us. Then the sales person that refused to help me walks up puts their hand up and says, "Your words mean nothing to me." At that point I tell my cashier I was a buyer at one time and this behavior was beyond inappropriate. Customers matter to your company! read more

Better to order online and pick up in store. Very short on staff. Lots of kids running around screaming. Long line with lack of employees. Super cute clothing and great deals. read more

This rating is specifically for the stellar customer service provided by Chris in the men's department. He is courteous, friendly, and thoroughly knowledgeable about their product line. On my second visit, he remembered me and the jeans I had been shopping for previously. He obviously takes pride in his work. I pointed the above out to his manager and hope they appreciate him. read more

My name is Jose and I stopped by old navy after 1pm to do a return, and might have left my car and house keys either in the fitting rooms or cashier. The keys had a green bottle opener and the car keys are of a Nissan. IF anyone has some information tonight please respond. I will visit the store once they open tomorrow morning. Thank you. read more

This store is a mess! Does not look clean at all. All the clothes are wrinkled, and the shelves are not kept neat. It's too packed with stuff, and now they moved the cash registers to the back with only 2 stations, which adds to the wait time. The staff does not look motivated at all, and look unkempt. Will go somewhere else. read more

Great store. Very friendly. They do a great job of handling lines when it gets busy. The only thing that would make it 5 stars would be if it were twice as large. They have a good selection of basics, but I wish I didn't have to drive in to the city to get the full collection. read more

really nice staff that will help a dad shop for his teenage girls would go back anytime to get cool clothes at good prices read more

Not a large selection for 4 year old boys, so irritating to see all this cutesy cute crap for girls and a couple tables for boys. Always reminds me why I come here only once or twice a year. read more

I was just looking at a rack and this guy named Jose yelled at me. Terrible customer service. Highly suggest ordering online.

I love this store and ALways spend $$$$. However, I don't like that you can never find anyone to help you and they send you to different check outs, so they don't have to bother with you.Jesus is the worst! No hello or thank you and absolutely not personality!!! read more

Everyone knows Old Navy for great prices and fasionable basic items. None of that changes at this store, but basic customer service definitely does not apply here. Dont expect even the most basic support from the store manager, Kevin. I bought some shorts and sweatpants for my son online and was not able, as instructed by the 800 number, to do a simple exchange for another size. I repeat--exchanges, in the commonly understood terms of, well, exchanging one purchased item for another of equal value (or simply another size)-- is not allowed here without ridiculous and unnecessary banking acrobatics like cancelling an order, providing a refund, and recharging your account for new items. At least that is the case for anything purchased online, not in cash. Go figure how that's good for business. read more