We love to visit this store in Novato CA. The owner, Roya, treats us like family and if she isn't…read moretoo busy at the time we're there, we have a chance for great conversation. We are snowbirds in CA, living in Alameda 3 months each winter. When we take day trips, we would never miss a chance to visit Novato and Roya. Her employee, Paris, is also wonderful. I don't usually think that going into a store is a treat, but this store is absolutely that. Thank you, Roya. Jeanne and Bill

I purchased a jacket. the box was destroyed while it was delivered. The jacket was shedding really…read morebad. I emailed them texted them so many times. Finally received return label. I had to pay for a new box and tape. I also so emailed them texted after seeing that they received it back. They ignored me for weeks. I then received a email asking size again. Month later I received a email saying that it would be after the holidays to get my jacket that i purchase in early Oct. BAD BUSINESS!!!!

This is a great local sports shoe and clothes store that has been in Strawberry for over 30 years…read more We have gone there to buy shoes for running and walking and had always received excellent service. They used to measure your feet but recently my wife and I just ask for our size. They are very knowledgeable about the shoes they sell. The last time we were there, we bought track shoes for my grandson. They checked his size and he found the shoes he needed/wanted. He wore them all through track season and did well. I highly recommend ArchRival for all sports shoes and clothing. Support your local businesses!

I need some new running shoes & drove all the way from San Anselmo to this store in Mill Valley…read morethinking it would be nice to purchase locally and receive a little guidance from a knowledgeable sales person. Big mistake. The man working there was helping one customer and there was nobody else to help. There was a teenager lurking in the background but did not offer any assistance We were not greeted or even acknowledged and stood around awkwardly for 10 minutes or more. We asked the man when we might be able to get assistance but he said (gruffly) that he was busy. We decided to go for a walk for 15 minutes. When we returned he was still helping the same person and said sorry he'd be a while but we could wait. After having already wasted half an hour we decided to leave. He was gruff and unwelcoming. Did not seem to care in the least. Will never return there. Terrible customer service and so unwelcoming. A complete waste of time. !!

I was not looking to purchase anything, but I followed my partner, who was. As she was searching…read morethe women's section of the store, I noticed a couple of racks of shirts and pants marked 40-50% off in the men's section. I browsed the racks, tried on a few shirts in the fitting room, and got a thumbs-up from my significant other, then chose four shirts I really liked. I must admit, had I spent more time browsing the store, I might've been tempted to pick a few more items, as there were many items on sale.

The Gap was open today, a holiday that so many stores decided to close on…read more I haven't shopped here in years, and was happy they were open, and busy!! They provided excellent customer service, the staff greeted us upon arrival and we're helpful. I scored three long sleeved shirts for UNDER $25!!!

I had an absolutely strange, demeaning and wildly unprofessional experience with the General…read moreManager, Mecque Turner. Coming from a hospitality background, I always try to give the benefit of the doubt, but I was absolutely floored with her complete lack of professionalism and frankly odd behavior. I see from a number of other reviews, that my experience is unfortunately common with her. I had purchased shoes from their San Anselmo location just over a month ago -- receiving fantastic help by the way at that location. Fast forward 37 days and I noticed extreme wear to the outsoles of my shoes and they were separating in places. I found this very odd for such a short period of usage and I called the San Anselmo shop and they recommended I go to the Mill Valley location for help, which is where the alternate universe service started. Mecque looked at the shoes, aware that they had been used for just over a month, and replied this is not a fault with the shoe, it is a problem with how I walk...something to the effect of 'you do not pick your heel up enough and walk too flat'. Wait, what? Her first response was telling me that the shoe is fine and that I do not walk correctly! My intention was to first just show the shoes to ask if they were defective or if this was just an easily wearing shoe, not to demand a refund or anything like that. Instead, I was told my walking style was defective! But wait, there is more.... I had thought they would maybe exchange the pair for a new one, or perhaps help me find a shoe that might be a more durable one. When I started to inquire about this, Mecque abruptly stated that she was providing a full refund (again, I had not asked for this) and then she stated multiple times that I would be better served going to another store, because, get this, she told me she had limited time to help customers and that I was not the type of customer that she wanted to help. I was absolutely taken completely off-guard and stunned by her statement, but was able to keep my composure and ask if she meant that their store did not cater to walkers? She reiterated that I should find another store and listed off a few stores that I should go to instead. Really super bizarre behavior. With her declaring a refund as my only option, I even asked if the shoe company would reimburse them, and she confirmed they would, as the last thing I would want is to hurt a local business. Anyway, I would like to reiterate that I was super calm and friendly throughout and asked for nothing when I arrived, only asking their opinion on if it was normal for a shoe to wear out after just 37 days. I am writing this note as a word of caution and to reinforce the myriad similar interactions others have had with this manager. It was pretty deflating to have this experience with a business that I specifically sought out to locally support with a purchase that I really could use personalized, friendly help with. Anyway, hopefully she will at some point understand just how shocking and offensive her service is, and really aim to help all customers, not just the ones that meet her specific customer profile.

I really appreciate Chris, Mecque, Jacques, Jo Jo and others for hosting a friendly and welcoming…read moreSaturday morning run every week. I'm happy to support this store just because of the so many free events they've put on. Folks here love running. I'm sad to see many other reviews recently questioning professionalism, but personally I've had nothing but smiles here on a number of Saturday mornings.

Sarongs, sandals and sexy bathing suits. Though it's a petite shop, it carries lots of great styles…read morefrom Shan, Eres-Paris, Bernardo and others. I also like that you get individual attention. The staff has time for all your stories and concerns about finding a flattering suit or wrapping a sarong. I found a very cool Pucci-pattern short wrap that, thankfully, was a fraction of Pucci prices. Though the shop's interior is glass and brick, it feels cozy. They sell summer ware all year long.

I passed this shop almost every day, always having one piece mom-ish suits in the window. one day…read moreI decided to go in and I was pleasantly surprised. Amazing selection of saucy high end suits, cover ups, flip flops and bags. I bought skinny strap havianas, which are very hard to find. Also an amazing gold hair comb made in France that stays all day. And a saucy Bikini that was hott enough for the VIP pools of vegas....I will be coming back frequently. The owner is this amazing Italian woman, I want to bake her cupcakes.....

Has a variety of clothing , accessories, and boots. Her…read moreboots are my favorite! They are very cute comfortable, and I have a wider foot and big calves! so the boots were perfect. The pricing is also very good and she's has quality brands. I had a last minute emergent outfit need , I texted her and she was able to bring options for me to my house, her customer service is 10/10.

First time here. They put the clearance swimsuits up front, which was so unexpected but…read moreappreciated. The longtime staff were really helpful and nice. The young clerks didn't quite know how to help, but tried. They have a good assortment of sports gear and cater to kids teams as well. Wish they had kids mirrored goggles. Appreciate the community support!

Great service always!! Always helpful and have what we need and will find what we need if not…read morethere. Great people.

I was passing through Town Center Corte Madera and needed a cute summery dress. Saw one in the…read morewindow of this sweet women's boutique, so stopped in. The dress I found was Z Supply - my size and the perfect fit, score! - so I was in and out! But if I had more time, I'd peruse their other items Looked like they carry lots of cozy, comfy pieces and lots of neutrals. Think clothing, jewelry/accessories, and some home/gift-type items. The store was clean and neatly organized - very inviting. I'll definitely return when I'm in the area.

This store was super cute. I loved most of the items and the layout, color scheme. Basically…read moreeverything. Very weird interaction. I bought this cami that is brand new with Free People tags listed for $28. The cashier tells me the total is $42 and I think that's awfully high based on the tag. I say "oh. I think that's the wrong item" and show the tag compared to my receipt. She tells me that the tag is for free people but they charge more. Which doesn't make any sort of sense. Why would I pay more here when I can just shop at free people? So I leave very confused. My friend and I think maybe there's a miscommunication because my receipt is ringing up for a completely different product than the one I'm buying. So I go back to clarify. She tells me the same thing. They charge more than what the tags say. She ended up refunding me with a tinge of atttitude. But I genuinely don't understand. Did they just label the tag incorrectly or are they purposely upcharging people? Either way, pay attention to your receipts.