Ordering was easy. But I paid for expedite order processing and it still took nearly a month to receive my new steps. They always answered my inquiries quickly, or else I would have canceled my order. If you're in a hurry, I'd shop elsewhere. If you're not in a rush, they have really good prices. read more

I took to the internet to order a liner for my pool so my son can have to pool party. His birthday was May 19th. I found a webpage, Pool Deals, that had a liner that was priced low. The other factor was that during the stay-at-home order a lot of businesses was not open or having regular business hours.. PoolDeals put on there webpage that there was no shipping delays!!! GREAT! I planned a party for my son in a couple of weeks. I waited to see when my order would ship........and waited...... I made a service ticket to ask when it will be delivered. The reply was that things get shipped out 3-5 days. GREAT! I waited again to see when my order would ship....and waited... I made another service ticket to aske when it will be shipped. GUESS WHAT! There was a delay!! it will ship in 1-2 days. I was told that if I could wait I COULD ASK FOR MY MONEY BACK!! I waited to see when my order would ship......and waited... THEN I ASKD FOR MY MONEY BACK!!! GUESS WHAT!! NOW 2 in a half weeks later they tell me that they are shipping my order!!!!! FUCK THAT! Now I am sure I will get a shitty ass pool liner to go with there shitty as customer service!!! My son's number is..... Tell him you guys have a shitty company!! Let him know that I was a horrible parent for putting my trust in your guys! DAMMIT!!! read more

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Do not buy from poolzone or pooldeals.com. They operate out of the same address. Horrible customer service, no order confirmation emails or communication. They accused me of lying that I did not receive an item. I also paid for "expedited order processing". I did not receive an in stock item for nearly 3 weeks. Finally called and requested a manager. Straight to voicemail. His message states due his high number of calls (no surprise). He states he will email you a response. He never responded. After 2 weeks of phone calls, emails, etc... I finally see my refund in my bank account. Never received a response. Avoid at all costs. read more

Absolute worst experience I've had with online shopping. Ordered a pool cover on 05/04/20, today as of 06/10/20 still no cover or estimated ship date. I've sent two emails and the responses have been extremely generic with no real answers. And there is no phone line with live help. I would never ever recommend this company and my bank has been notified. If you asked me, the entire operation is a scam. read more

I ordered a pool cover in March not only did I never received the item but they couldn't even tell me if it was shipped until I pressed in and sent several emails. I finally got refunded and was told that it was on back order. My refund came in June. I have no agenda here but to warn people of this business read more

Scam!! still waiting for my cover and no one will answer the phone and email comes back with just a ticket and reply to my comments that I'm pissed and want my money back and NOTHING!! FUCKERS!!! read more

We purchased a pool cover in August 2020. The first year the tan color on the top of the cover started to flake off. The second year we used the cover it started ripping. Cover has a 12 year warranty and didn't last 2 years. Unable to contact company since it seems their website http://www.PoolDeals.com is no longer available. read more

I made an order back on June 27, 2020, #5076321. Due to this Covid thing the order was delayed, which is reasonable. I emailed back on August 12, 2020 to find out where the rest of my order was, "Tidal Wave Solar Cover REEL" They informed me that it will be sent out in approximately 3 weeks. As of September 18th, 2020 no Reel. I tried calling at 10:30 AM, no answer. I tried to open a new ticket, but it tells me I have reached my limit of Tickets. This company is a scam. DO NOT ORDER FROM THEM. Ronald Sm read more

Thank goodness their Customer Service is awful! I narrowed down my choices to a couple of options, reached out to this company to get more information about their cover - mainly the weight. They said they didn't know. Really - then how do you ship them? I actually asked that and the response was "The put it on our bill." (not my typ-o, that's a direct quote). Because their CS was so bad, I looked further and found these awful reviews and FB posts about customers not receiving product. Suppose if you don't actually ship anything, you wouldn't have any reason to know how much your products weigh. read more

Was NOT impressed!!!! Placed order on 9/3/16. Never received a tracking number so I could see when it was to be delivered. Tried calling at various times of day only to get a recorded message saying they were closed. I even sent 3 emails to them at various times of day with NO response. Today, 9/8/16 my winter pool arrived from FedEx. Have not opened it yet to see if it is in fact the right one. When I looked at the shipping label it says that it came from a company called Ocean Blue out of Chicago, Il. So if the pool cover isn't the right one.....which company am I supposed to call???? NEVER AGAIN POOLZONE.COM. Not a professional way to run a business! I will continue to order my pool supplies from IN THE SWIM. At least I can talk to a human being either by calling or as I am ordering. They have VERY NICE people to "chat" with if you have questions while placing your order read more

Worst service ever. I paid for a cover and they never shipped it. They were really rude about it too. After a month, they still never shipped it. I had to dispute the charge with my cc.i left them negative feedback. Then they went and replied underneath saying I was mad because my cc was declined. Ok. Liers. read more

Do NOT order anything from this business. I ordered a Krystal Clear Cartridge filter pump on June 3, 2020 for $73.99. Additionally there was a $15 handling charge, plus I paid $3.99 rush delivery fee all totaling $92.98. 24 hours later I checked on the status and I saw that my item was still in their warehouse. I called the customer service line and was greeted with a fully automated message stating that their customer service representatives were all working from home due to COVID19 and to open up a support ticket online and that they would get back to be withing 1 to 2 business days. I opened up a support ticket on June 4 asking why the status of my item was in the warehouse when I paid an additional $3.99 fee to expedite. I did not receive any answer until June 8 (more than the 1 to 2 business days as stated on the phone message) and was told that the order generally leaves the warehouse in 7-10 business days. The fact that I ordered this on June 3 and still did not receive it prompted me to cancel the order. I opened up another ticket and requested cancellation on June 11 and was responded to on June 15 (more than the 1 to 2 business days as stated on the phone message) stating " We do not guarantee any cancellation can be made, but we will do our best to get this order cancelled." I have had it with this scam of a company. They dont care about their customers, they take more than a few days to respond, and you cant talk to anyone on the phone. I will be pursuing them with legal expertise if I dont get my full refund for the item that I never received. read more

Worst company ever! Placed an order on 5/4/20. I was told that it would be 18 business days to ship. It is now 27 business days and it still hasn't shipped. Customer service responded quick at first and do not respond at all any more. Spend the extra couple of dollars and buy elsewhere at a reputable business. Research research research. I wish I had done a better research job. I will never buy from here again. I would rather do without. read more

I ordered a pool cover a month ago - still no tracking number for this shipment, no human available to speak with. On their recorded message they state they have staff working from home due to COVID - but nope - none of them are available either. They promise COVID has not slowed the shipping of their orders so what is going on? Who knows, not I. Weary of sending 'tickets' that are simply returned without the problem being addressed at all. Going to dispute my payment. I would not recommend shopping on this site. read more

Do not order from this company absolute crooks. Order a pool liner on May 16th they took the $400.00 on May 17th, 11 days later I cannot get any feedback to where the order is I have sent in 12 tickets for help and no one will get back to me. I have asked for the order to be cancelled 3 times and I still did not get a full response. I have tried going on Facebook and the company blocked me. I am going to file a fraud complaint with my bank I am hoping they can help me get my money back. I have also filed a compliant with the BBB. read more

So far not good, ordered a pool liner, received no order confirmation, no telephone number on their web site, only emails, sent 2 emails, so far, no response, they do business under another name at the same address, with a phone number 716 7738739, called, rang busy at 11:30 am, will try again. Tried contacting support, they responded with tracking number for liner, it came before tracking number said it would. Yet no clips in the box, recontacted support, they said sent separately, didnt say by whom, no tracking number. Showed up by usps. Overall, didnt confirm the order, didnt say split shipment, had to ask for tracking info, no phone number to contact them, pretty rotten customer experience. Would not buy from them again, not worth the hassle. couldnt trust them. read more

PLEASE DO NOT USE THIS COMPANY (Pool Zone)!!! Instead of sending me a solar cover they sent me bubble rap. Then when I tried to complain or get a refund they said there were no refunds and basically I was out of luck. I learned my lesson. Businesses like these make everyone skeptical to order online. Never again!!!! read more

We ordered a top-line pool cover from this on-line company. Their website said that they were out of the size we wanted, but send the next size up. They took a very long time to get the product delivered, and when it arrived the other day - it was one size SMALLER! They have NO phone number/customer service available on their website (my fault, should have checked that prior to order I guess) only an email option. I emailed them and have not had a reply. The product appears to be the higher quality cover, but I don't know how well it will hold up as its only been on the pool about a day now. However, to send the wrong product size and have no direct way to correct their mistake, is very annoying. I will not use this company again! read more

I wish there was a NO STAR available on Yelp. These guys would get it. We ordered a Winter pool cover, after NOT receiving response of their ticket system answering our measurement concerns(that was the first indication the business may suck). But then went ahead and ordered a cover, believing it was the correct decision. Well, I must have mistakenly ordered twice since it was on the website(yes, it was MY fault), but I didnt realize this until TWO pool covers arrived. The totally unopened one they will NOT take back even for a product credit!!!!!! Are you kidding me? Yes I read the terms, but under "damaged" they even seem to work with you as any good company would....but NO, they will not take back a brand new, unopened box with a 2nd cover. SERIOUSLY??? What kind of a company won't understand? I would have paid shipping. We have ordered hundreds of dollars in chemicals, reel, solar cover, etc...from this company so we consider ourselves good customers. Going forward this company will not be getting a dime from us- they have shown their true colors when the operator hung up on me simply because I said(nicely) that this just wasnt acceptable. hummmmph, really? read more

Terrible service. told 2 to 5 business days. It is now 13 days. will start yo use yelp prior to placing order with an internet business

Not happy with my order processing. Never received a tracking or a response to my inquiry about my order. The solar pool cover said 12 guage, but I don't think it's even 8. It is extremely poor quality. I would return had my husband not already trimmed it an hooked it to the real. Won't order from them again. read more

BADS NEWS OUTFIT!!! We ordered a top line solar pool cover and take up reel. Read al the information in detail as to the products. No mention in the reel product description that attachment kit was included. When making the solar cover purchase, a pop up screen with recommended additional items appeared. All appeared appropriate and necessary. Included in the pop up menu was an attachment kit for the cover to the reel. When the reel kit arrived the attachment kit was included with same. When the cover arrived included was the attachment kit ordered per Pool Zone's recommendation. As I'd ordered the separate attachment kit based upon their recommendation, and as how the reel kit description did not include notice that it also included attachment hardware I inquired as to returning the second kit. On 01 JUN 18 at 1:20pm I called the number and was told I had to make my request via email. The clerk (Jamie) was rude and hardly familiar with the concept of customer service. I did place the email and waited 19 days for a response. I called today (20 JUN 18 at 2:16pm) and spoke with Heather. She responded that the response had been sent but that she could not tell me what the answer was, and that she was doing me a favor by giving me the ticket number. "A favor?" I spent almost $650.00 at "Pool Zone" and she's doing me a favor by responding to a customer inquiry? I told her that I didn't find "their" system to be customer friendly and her response was to hang up. I called back and spoke to "Heather" and asked to speak to someone with management authority. I was placed on hold for eleven minutes before I was again hung up on. As to the customer ticket, I was told there were no refunds as those were the terms I'd agreed to. Had I not been led to believe, by their inaccurate product description, that I needed the extra attachment kit then it would never have been ordered. While I may eat the cost of the kit I guarantee we will NEVER deal with these deceptive and rude people again. No concept of customer service, no appreciation of building a client base, no business sense except take the money and run and never respond or deal with the customer again. STAY AWAY FROM THIS OUTFIT! Unprofessional, rude, UNSAT! read more

I never received confirmation of my order and when I used their online customer support center, the responses were not helpful as I just wanted to make sure my order was in the system and being processed. I paid for rush order processing, which was a waste of money because nothing was processed quickly, only my winter closing kit came in with the clips, but my pool cover (ultimately the reason I placed the order in the first place) was not there. I called that day and the recording said they were closed, but it was not 5pm yet. I called back this morning and spoke with a VERY rude man, that said "complaining to him wasn't going to change anything, did I want the cover or should he cancel it." I merely expressed my frustration with the additional charge for rush order processing and yet the cover was "slightly delayed" and no one notified me. I asked to speak with a supervisor and he put me thru to a voicemail which stated that his response would be ONLY thru email. DO NOT PURCHASE FROM POOLZONE.COM! read more

Can I give less than 1 star? Ordered a solar cover from this company. I received an invoice/order confirmation that stated "this product usually leaves the warehouse in 3-7 business days". Called on the 5th day and was told it wouldn't even be "made" until 7-10 business days after the order was received. Which they stated was the day after I received the e-mail. I cancelled the order and was only made aware of the 10% fee the day I received only a partial refund! Ordered from another company and had it in one day! What a rip-off! I blasted them on Facebook and will make sure to tell everyone I know not to order from them! read more

This is the second time we purchased a liner form pool zone. Should have learned from the first time. Both similar experiences. Most recent is with a liner we purchased May of 2016 that is supposed to come with a 20 year warranty, we have been loosing water. A lot of water, so far I have found 3 pin holes. Had to call in a professional to repair. Called Poolzone to find out information in re to warranty and was told that we need to go through the manufacture, when asked if they can provide the contact info I was told they do not keep that information. Hmmmm so you keep no record of the vendors your company uses????? The answer was "no we do not." And as stated before this is a repeat of 2013. You would think they would get it together over there. BAD BUSINESS!!!!! DO NOT buy from PoolZone. read more

Do not buy from this store. We bought a solar cover and when it came it was nothing but very cheap bubble wrap with all the bubbles popped. We told them this and they accused us of lying. They do no stand behind their products and are extremely rude. They even hung up on us. Be careful when you shop for a solar cover, most pool stores advertise 8, 12 and 16 mil. Pool Zone have 12 gauge and 16 gauge which is just cheap, thin plastic. We are now stuck with 127.00 piece of plastic. Wish I had read reviews first. This place needs shut down. read more

I bought the 15x30 SunMagnet cover with drain system included. What came was no drain system, just fasteners if I want to cut into the very large cover and attach the fasteners, myself. I sent both an on-line inquiry (no response) and called. The girl answered the phone stated no returns, they state some assembly required (not) and THEN HUNG UP ON ME! Conversation ended! I went back to the site to look. If you click on a separate link on your Drain System, it states 'A series of small drain holes get installed in the Solar Cover.' NOT! No small drain holes. On the bottom in small print is Some Assembly Required. That would be 100% assembly required. You pay extra for a drain system that you create yourself! This is fraud and their customer service is abominable! read more

WORST EXPERIENCE EVER! No communication/wrong information/lied to!... I placed an order last Friday April 14th 2017. The order consisted of, a pool loner, solar cover, and skimmer not realizing the previous owners of our house had a brand new solar cover that was in storage of our newly purchased home. Because I placed the order after hours on Friday, I called at 8:26am on Monday April 17th 2017 to cancel the solar cover and was told that "if I called 20 minutes earlier I could have but it was to late because the item was already loaded and "Shipped" and that they would not accept a return of the item if I sent it back unopened. I told the person I spoke to that I would not order again from their company, he responded with "OK". I later called around 12:30pm the same day to ask why I had not received any shipment confirmation via email, and was told "I should have an email" and that shipping would take 3-5 business days. I have now received the liner along with the skimmer.... but no solar cover. I called again this morning to get tracking information and was told "it takes around ten days for processing solar covers and the item had shipped yesterday April 20th 2017. All the while, I have received one email of my order confirmation, two of the three products, (hopefully the liner is the correct size) it is scheduled for install on Monday... and we were lied to regarding the return and shipping of the solar cover. Shady, and unprofessional. I should have done my research before ordering from this company. read more

do not order anything from this company. the customer service rep told me she was the highest management they had, they can't contact their warehouse to cancel something because they don't have a phone number - only by fax and email. ordered my product on june 5 and it's june 29, had to reprocess order today....decided to cancel it 2 hours later and they tell me they're not sure it can be done and no refunds if it has shipped. online info says that my order is still queued from june 5....this place is a scam. read more

Do not purchase anything from this company! I recently ordered a solar cover from them. It was on my pool for less than one week when on of the seams ripped. I notified Poolzone and emailed them a picture and also requested a full refund. They said they would not refund my money but they would replace the cover. I told them I did not want a replacement as it was obvious the cover was of inferior quality if it was separating at the seam in less than a week. I again requested a refund and told them I would dispute the purchase with my credit card company. They told me to go ahead and do that and have a nice day..They said the cover I purchased was a light gauge cover and I should have purchased a heavier gauge cover. I paid over $100 for the cover. I have purchase several solar covers over the years and have never had any issues The warranty on the cover is supposedly 7 years... mine lasted a week. My impression is this is a shoddy company someone is running out of their basement...Beware! read more