Initially, I was very impressed with the responsiveness of Rolando, who is very good at…read morecommunicating both via phone and text and he came to my house to do an evaluation of the pool refurbishment/ remodel project and appeared very very knowledgeable, and personable.

Truthfully, I felt the need to come on here because I've definitely been working with Rolando now…read morefor quite a while, and I can't even begin to describe how he is such an incredible human being to work with. Owning a vacation rental property, I truly have nightmares about my pool heating or pool system going down because it has happened many times. Previously, fixes were not only expensive, but took a long time (parts took days/weeks) which really impacted my guests and therefore me. My pool heater just went down, and within a couple hours, Rolando had diagnosed the problem, quoted me, purchased the part, and fixed the problem. And his quote was beyond reasonable. He is the most efficient person out there, and he even responded to all of my texts and updated me throughout. He just recently built my friend's pool, and he works so quickly and efficiently with high-quality work, that this is a no-brainer. Don't even consider anyone else because it won't be worth your time. Rolando is a truly honest, hard-working, and trustworthy business man, and I'm so thankful to have him on my team.

At first I thought my sister was crazy for agreeing to let Teserra do her backyard at Cotino in…read moreRancho Mirage while her house was under construction. She wanted it finished when she moved in March which ended up to be a fabulous idea. I thought the price was outrageous however after seeing the amount of time and work her project took before, during , and after I agree this was the only way to go. The amount of money was justified by the scope of the project. They are the only ones that Disney allows to landscape in the community. Good choice by Disney. They have a Beautiful design center if you would like to be a part of the process. If not, they are capable of planning your project. My sister lived out of town so I worked with Graham and Gregory for many days just in the planning stage because my sister has a very large lot somewhat pie shaped and hard to figure out. She did not want a pool just two separate water features. Gregory was very patient with the plans and plant selection. We even met him at their nursery to pick out all the trees and plants! And Graham is such a nice man , extremely knowledgeable, and he tries very hard to please and always comes through on his word. My sister and I are thrilled with her yard and customer service from every last person who worked on her project at Teserra . All,pictures were taken the first week so plants need time to grow Thank you Teressa

Teserra did a wonderful job with our pool. We bought an older house with a hideous Spool. Ryan was…read moreeasy to work with and gave us good advise. The Spool is gone and we now have a beautiful pool and new landscaping. All the work was done on time and even though everything was dug up, the site looked clean during construction. The workers were pretty quiet and did not leave trash laying around. Thank you Ryan for supervising this project

We've been using Paradise Pools for over two years, and Ethan has been absolutely outstanding. He…read morehas consistently maintained our pool twice a week, and we couldn't be happier with the level of service he provides. Living in Palm Springs, pool maintenance is a year-round commitment, and Ethan makes it effortless. He's dependable, knowledgeable, and takes great pride in his work. Our pool is always crystal clear, clean, and ready to enjoy. Honestly, I can't imagine what condition our pool would be in without Ethan. It would quickly become our responsibility to maintain, and with the Palm Springs climate, that's not something we have the time or patience to manage ourselves. If you're looking for a reliable pool service, I highly recommend Paradise Pools. Ethan has given us complete peace of mind, and we're grateful for the exceptional care he provides week after week.

They are nice people....but not only could they not keep the pool salt or PH balanced but they also…read moredamaged a lot of property repeatedly. I had them for about 2 years. I switched and after a year with this new company I can say this is not normal. They overcharged for everything. They destroyed plants breaking branches, lawn - pouring pool water on it (still can't grow back) and when the pump broke they said they'd maintain the water while we waited for repair. They not only didn't maintain it but I had to drain it 3 times in 2 months because they could even get the water balanced from scratch. They were also dishonest on occasion about repair and showing up. Nice people but not acceptable service. I caution anyone from working with these guys. It's expensive and the damage is even more expensive.

Melo's Pools construct an exceptional product and also provide exceptional set up training after…read morecompletion. Mauricio and his team provided on site training of all equipment operation and answered every question we had, and we had many questions. Additionally Mauricio followed up again to ensure everything was working properly and we were completely satisfied. If you want great pool company, I highly recommend Melo's Pools.

My husband and I recently decided to remodel our pool, which was 12 years old and ready for a…read morerefresh. Before moving forward, we obtained three bids, including one from Melo's Pools and two other pool companies. While Melo's quote came in between the other two, we felt confident they would work closely with us to create our dream pool. Their detailed project timeline and professionalism gave us confidence from the start. We had already selected a glass waterline tile and needed expert guidance in choosing a pool finish that would be both beautiful and durable for years to come. Our Project Manager, Joaquin, recommended that we visit the NPT showroom in Palm Desert to explore our options. Following his expert advice, we selected a Stonescapes Mini Pebble finish in an aqua-blue color that perfectly complemented our tile choice. Throughout the demolition and remodeling process, Joaquin was always available to answer questions and provide guidance. His professionalism, confidence, and attention to detail helped ease any concerns and reassured us that our project was in capable hands. The day before demolition, Gabriel from the Melo's team arrived to drain the pool. The following morning, another crew arrived promptly at 7:00 a.m. to remove the old plaster finish and ceramic tile. That same week, Melo's tile crew installed our beautiful new glass tile and worked with us to create custom accents on the spa seating area, spa steps, and pool entry steps. Once the tile work was completed, another crew arrived as scheduled to apply the new Stonescapes Mini Pebble finish. After the finish was installed and the pool was refilled, Carlos from Melo's took over the startup and curing process. For the next six weeks, Carlos visited two to three times per week to ensure the new finish cured properly and that the water chemistry remained perfectly balanced. Carlos's professionalism, friendliness, thoroughness, and expertise in pool chemistry were truly impressive. He not only maintained the pool meticulously but also took the time to teach us how to properly care for and adjust the water once the startup period was complete. Throughout the entire renovation, Joaquin and the Melo's team maintained regular communication, ensuring that we were informed every step of the way. Every member of the team was professional, courteous, and genuinely focused on delivering an exceptional customer experience. Our newly renovated pool was delivered in perfect working order, and the results are absolutely stunning. We could not be happier with the finished product or our experience working with Melo's Pools. We highly recommend Albert Melo, Joaquin, Carlos, and the entire Melo's Pools team. We wouldn't trust any other company with our pool needs.

My husband and I just purchased a hot tub from them, every member of the team was amazing to work…read morewith. It was delivered today and they were on time, friendly and super professional. They delivered it, filled it and took extra time to show us how all of the features work. We would highly recommend this company if you are looking for a hot tub. We will also be using them for regular service when it is needed. Thanks so much Chase and Katie.

We couldn't be any happier that we chose this company. John and Chase delivered in every possible…read morearea: keeping in touch, being on time, fair prices, answering questions, and making sure we knew what to expect, from them, and from the new hot tub. Very nice guys too. The only time we had an urgent question, (had to flip a circuit breaker morning after install) Chase answered my text literally within 10 seconds and offered to come and switch it if we were hesitant. It's encouraging there are business people here locally with this kind of integrity. If we ever opt for the next size up of hot tub, we will definitely go back to Hot Tub-N-It. it was a pleasure working with them.

While changing our internet provider we lost the ability to control our pool equipment via the…read moreiAquaLink app. The iAquaLink technical support could not fix the problem and referred me to ClaroPool. I called ClaroPool on Tuesday afternoon and after a very helpful telephone conversation with Chris Little (Maintenance Director) who offered to schedule a site visit the next day. Chris arrived exactly on time the next day and was able to quickly resolve our issue with the iAquaLink app. He also managed to change app settings to solve a challenge that previous pool technicians told us was not possible. In a time when "customer service" does not seem as good as in past years, I was greatly impressed with Chris and the ClaroPool company. We will certainly call them again when new maintenance and repair matters arise. I highly recommend ClaroPool.

So I threw the request out to the void, and Claropool answered…read more I described the strange situation I was seeing with the pool filter and level of suction. Well - apparently Stephen has a PhD in pools, and walked through a diagnostic plan that **I** can do (for free) to determine a solution. An incredible breath of fresh air- to not just bill for a house call, and then try to sell me on some fake cure. TL;DR- He gave me the tools to potentially fix it my self - I need acid wash and plaster fixes - and he certainly will get my business for any future pool repair - the value of helping me for free wants me to give him ALL my business. Plus he sounds like a all around good, personable business owner who is looking out for his customers AND employees.

I called to get my spa fixed. Originally Dennis was great. I paid $306 for him to repair a panel…read moreand then crickets. It was like pulling teeth to get a response. He said when the panel came in, he would go install it and then I never heard anything back. I had to follow up several times he apparently finally went over to the property took a look at it and then left according to the tenant there. Absolutely no communication no response and at this point I'm gonna have to follow a small Claims Court, Monday just to get my money back. Awful experience. Do not use this company!

Dennis is the best! He clearly has a love for this work and it shows in his professionalism, care…read moreand communication. He maintained our in-ground pool and spa for many months until we moved, brought the water chemicals up to the perfect balance and kept everything sparkling clean. His communication, easy texting, was always fast, friendly and responsive. Great guy and great job!

After many years of dealing with our pool leaking and having bandaids put on the problem, we…read moredecided it was time to fix the problem properly. We knew we would have to have the whole pool and decking redone due to the leaking. We contacted Julio from Kancun Pools, he immediately had ideas of what the problem was and how to fix it. From start to finish it was about 3 weeks. Julio and all of his crew were pleasant to deal with, always available and willing to answer questions, helpful in making decisions and very reliable. I highly recommend Julio and Kancun Pools if you are thinking about adding a pool/spa to your backyard or remodeling an existing pool/spa. Thank you Julio for making our pool beautiful again. Shara and Norm Smith

Pool was beautiful the day it was finished but deeply disappointed with the quality and durability…read moreof this firm's work. Strongly advise looking elsewhere. I won't air my grievances here, but feel free to message me for specific details.

most dishonest com ever met, water pool was green, main guy always wearing headphones so never…read moreheard when try to contac, way over priced for services not performed even tech assigned to my location stated in my face that he is not aware of neither know how to check neit replace or check inside the filter bucket I have pictures of my damaged filters

DO NOT BOOK WITH THIS COMPANY!!! I hired this pool service and was disappointed with the quality of…read morework. Despite paying for service, my pool remained green and did not appear to be properly maintained. I had concerns about the professionalism of some employees and felt uncomfortable during interactions. Based on my experience, I would never use this company again.

My experience with Sunkist Pools was extremely disappointing and ultimately resulted in litigation…read morethat ended with a judgment in my favor. The problems went far beyond a simple disagreement over the finished product. In my experience, the project was plagued by missed deadlines, repeated delays, days when workers were supposed to show up but did not, poor workmanship, and an unwillingness to correct work that I believed was clearly unacceptable. ### A 60-Day Project Took Approximately Five Months I was told the project would take approximately 60 days. Instead, it ultimately took about five months to complete. Throughout that period, there were missed deadlines and occasions when I was told work would be performed on a particular day, only for no one to show up. The repeated delays and uncertainty made an already significant construction project much more frustrating than it needed to be. ### Workmanship Issues I also had serious concerns about the quality of the finished work. One of the most significant problems involved a masonry wall. In my opinion, the workmanship was unacceptable. Among the issues I observed were uneven grout lines, misaligned masonry, almost every block was damaged, the wall was not plumb, and a portion of the wall appearing to sit partially off its foundation. Rather than satisfactorily addressing my concerns and making the work right, I felt I was repeatedly expected to accept workmanship that I considered substandard. I had similar concerns about tile work. When I pointed out what I considered shoddy workmanship, Al Braun's response to me was: "That's the way we do it in the desert." That response summarized much of my frustration with the project. I wasn't asking for perfection; I expected the work I paid for to be performed professionally and for legitimate workmanship concerns to be corrected. ### Demands for More Money The payment issues were equally concerning. Despite the fact that I had already paid Sunkist Pools for work that remained incomplete, Al Braun threatened to stop all work on my project unless I paid additional money in advance. I found it particularly troubling to be pressured for additional advance payments while work I had already paid for remained unfinished and I was still raising concerns about the quality of the work. ### Equipment I Had Already Paid For I paid over $10,000 in advance for pool equipment. Several weeks later, it had still not been delivered. Despite Sunkist already having my money for that equipment, when I questioned when my equipment would actually be delivered, Al Braun told me that he decides when my equipment gets delivered. As a customer who had paid for the equipment weeks earlier, I found that attitude and response unacceptable. ### The Dispute Ended Up in Court The dispute ultimately resulted in court proceedings, **Case No. CVPS2505486**. The court entered judgment in my favor, awarded me attorney's fees, and the mechanic's lien against my property was removed. Prospective customers do not have to rely solely on my description of the legal dispute. I encourage anyone considering Sunkist Pools to look up Case No. CVPS2505486 and review the public court record for themselves. ### My Experience I hired Sunkist Pools expecting a professionally managed construction project that would take approximately 60 days. Instead, my experience involved a project that stretched to roughly five months, missed deadlines, no-shows, workmanship I considered unacceptable, resistance to correcting that workmanship, demands for additional advance payments while previously paid work remained unfinished, disputes over delivery of equipment I had already paid for, a mechanic's lien, and ultimately litigation. Based on my experience, I would not hire Sunkist Pools again. If you are considering this company, I recommend documenting everything, getting all schedules and promises in writing, carefully monitoring payment requests against the work actually completed, inspecting the workmanship closely, and researching the public court record before signing a contract.

"very pleased with the end result. Pool Equipment installation, & replastering. All done in…read moreprofessional and timely manner. Thanks guys. Mary Diaz