Purchased a hot tub from Sunset. Mitch and Marie in Sales were both easy to work with and very…read moreresponsieve. When it came to delivery, WD, Tom and Josh dropped off the spa, installed, spent alot of time going over all the operation, maintenance, etc. I was very impressed and happy with the level of service. I would definately recommend Sunset SPAs.

Dont do it. their over insulated spa overheats(109 then shuts down) all summer. my heater is…read moredisabled. I'm told the pumps run hot and the walls are well insulated...Does anybody else see a problem with this in Arizona?? maybe for sub zero weather. Cant use it 6 months out of the year. Ordered a chiller (Cuz we all want to pay extra elctricity because their product doesnt work.?? ) 2 chillers later, leaking water, throwing breaker...no fix in sight. Of course they wont give me my money back. Dont get scammed, look elsewhere!

Samson was awesome. Told us what was to be expected. It was we wanted but he informed us of all the…read morefeatures.. the air tight seal, the manufacturing of the hot tub and the cover. So durable and strong was the cover that it made this the best option for us and our needs. Also, the hot tub itself and all the nozzles made this the best choice for us.

I really wanted to be able to leave a positive review, but unfortunately our experience has been…read moreincredibly disappointing. We purchased a brand-new spa and have been dealing with issues since November 2025. From the beginning, we experienced problems that simply should not have existed on a new product, including discovering an incorrect pump had been installed, malfunctioning aerators, control screen issues, and other items requiring troubleshooting, repair, or replacement. Early on, the owner acknowledged that their spas are stored in a non-climate-controlled warehouse and explained that the Arizona summer heat can cause components to warp and create issues. I appreciated the honesty, but found that concerning. A customer purchasing a brand-new spa shouldn't have to deal with the consequences if storage conditions have affected the product. The exterior panels were not damaged upon delivery, but because of the amount of internal troubleshooting required, they were removed and reinstalled repeatedly. This eventually resulted in damaged panels and missing fastener/button pieces. Because of the number of issues, we were even offered a replacement spa. We considered it, but the spa offered was not comparable in luxury features and amenities to the one we purchased. We didn't feel accepting a less-equipped spa was a fair resolution, so we chose to continue working with the dealer in good faith to get the spa we actually purchased functioning properly. To their credit, some of the larger problems were eventually addressed. However, there are STILL items that have not worked properly since day one and remain unresolved. At this point, my biggest complaint isn't even that the spa had problems. Things can go wrong. My biggest complaint is the lack of communication and follow-through. Essentially every ounce of communication throughout this process has had to be initiated by me. I have had to repeatedly ask for updates, follow up when I don't hear anything, and try to keep the process moving. There has been virtually no proactive communication from the dealer. We have been beyond patient and understanding. I have made a conscious effort to be kind, reasonable, and respectful because I understand that problems happen and not everything can be fixed overnight. At this point, however, I can't help but feel that my patience and understanding have been mistaken for complacency. Being understanding does not mean I am okay with unresolved problems. The remaining issues are relatively small, which almost makes this more frustrating. I have been reaching out for months trying to get them resolved with little to no response. After dealing with this since November 2025, I should not still be chasing someone down over items that haven't worked since the spa was brand new. A hot tub is a significant investment. We gave this dealer every opportunity to make things right before leaving a negative review. Unfortunately, after months of continuing to be the one initiating communication while issues remain unresolved, I feel sharing our experience is warranted. Based on our experience, I would not purchase from this dealer again nor recommend them.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

My new swim spa was delivered on Monday and is now filled, warm and running. It took 8 weeks to…read morebuild but was here in the promised time. The crane over my house was scary but the guys knew what they were doing and got it in place quickly and without incident. It is a beautiful addition to my yard, the kids love it and I am looking forward to getting in shape. The best thing about the whole process was the people there. They were very patient with my many visits and long shopping process. I actually started looking about six months before I purchased my swim spa. They took lots of time with me and answered all of my questions it was nice that they weren't pushy and impatient with me. Overall positive experience and I would recommend talking to them before buying a tub.

Since I wrote my last review, I found Nathan at SPA Hot Tubs. He came out today and fixed my spa…read morefor a very reasonable price. Other spa repair companies weren't familiar with Ateta Spa, but Nathan knows Atera Spas and I'm glad he is available for any issues I may have in the future.

When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.

We recently completed a pool project with Thunderbird Pools (April 2026), and had a very positive…read moreexperience and are extremely happy with the final result. We interviewed 10 different pool companies before making our decision, and Thunderbird Pools ultimately delivered exactly what we were looking for on time, and on budget! The design process was outstanding from the very beginning. Jeff Hyler (our designer) was incredibly knowledgeable, creative, and professional. During the very first onsite visit, he measured the space and produced an initial design complete with pricing and visual renderings. That immediate concept helped us clearly understand what was possible within our budget and set Thunderbird apart from every other company we interviewed. None of the other vendors offered anything close to the same level of interactive design capability or onsite visualization tools, and it made an excellent first impression. After comparing proposals from multiple pool builders, including pricing, pool size, and features, we ultimately chose Thunderbird Pools because of the quality of the design process, our confidence in the team, the professionalism of the company and staff, and the overall value offered. The showroom in Surprise offered various color options and the designer Jeff was extremely helpful in making selections! Before construction and permitting began, communication was excellent. Once the project started, Joe Hernandez was onsite regularly and did an exceptional job overseeing the subcontractors and maintaining quality control. His experience was obvious, and he consistently paid attention to details, communicated expectations clearly, and kept the project moving efficiently. We always felt confident that the schedule, workmanship, and overall project quality were being managed closely. We were also impressed with the subcontractors Thunderbird used throughout the project. They were skilled, professional, punctual, and worked efficiently according to the company's online schedule and project portal. They never left construction debris when they were done and tried to keep the area very clean. Thunderbird's internal project managers also communicated consistently through phone calls and emails, keeping us informed during each phase of construction. Overall, the company demonstrated excellent organization, communication, and project management from start to finish. Most importantly, the project stayed within our target budget, and the overall construction process went smoothly in the timeline anticipated. After completion, Brandon Thompson handled the equipment startup, testing, and training process. Brandon was outstanding , highly knowledgeable about all the pool systems, thorough in testing functionality, and extremely helpful with maintenance and scheduling recommendations. He not only completed the initial startup and training but also returned multiple times afterward to ensure everything was operating perfectly and to answer any additional questions we had. In the end, the project was completed on time, on budget, and exceeded our expectations. With just a little more upfront clarity regarding owner's site pre-grading responsibilities and protection of existing property during construction, the experience would have been beyond expectations. We would absolutely recommend them to anyone considering building a pool.

We had our second pool built by Thunderbird Pools and just love it! Could not be happier with our…read morechoice The crew was professional and the work was meticulous from start to finish. We would highly recommend!

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Great place to get pool supplies and information. Very friendly staff and seem to be very…read moreknowledgeable. Items are fairly priced and parking is convenient.

I went and spoke with dale, he was a complete jerk. I went in for help on my above ground pool…read morepump. First thing he said I can't help you above ground pool is a complete waste and they are not popular option these days. Then walked away, didn't give me another option or anything. I called another place and they helped me write away.

We have had difficulties on the past investing in our homes with contractors of all types. In a…read moremarket place of hyper inflation, over marketing without follow through, and disappointment of contractor accountability, my family can endorse fully Triston as a true leader of integrity overseeing a company that sticks to their word at Triton. Nothing ever goes as planned in construction projects but the issues come up and many hide or try to hit you with change orders. I recommend Triton for any project in their scope as they never left us, even communicating weekends when new project issues or learning how to use the products you purchase arise. You get treated like you would want to treat your own family by Tristan and Triton offering integrity and follow through which is unfortunately lacking in most industries these days, especially construction projects. Thanks to Tristan and his team for the patience and follow through to educate us during the project. Pool is beautiful, saving money on water and less maintenance than previous pool system at our home. These are 5 star people at triton. Any reference call anytime 727-599-5617. Respectfully, Anthony Cannon Scottsdale AZ

Lara Mazzone lmazzone11@gmail.com 2:58PM (3 minutes ago)…read moreto me We hired Triton to install a new pool pump and filter. Although the equipment initially appeared to work, a licensed electrician later found serious code and safety violations in the pool subpanel, including improper grounding/neutral, disconnected GFCI protection, circuits tied together against code, and insufficient voltage reaching the equipment. The electrician stated the system should not have been energized in this condition. They sent out a tech named Travis, who opened the subpanel and said, "We only touched these two wires." Following this appointment with Travis, the owner Triston called and stated they did not even open the subpanel during installation. I told him that's strange because Travis was just here yesterday telling me what two wires you touched! If they didn't open the subpanel that means new equipment was connected and powered without verifying the electrical source was safe or code-compliant, and no warning was provided. The owner, Triston, refused to accept responsibility or cover the cost of proper repairs, and their explanations changed multiple times. If they did open the subpanel, there were all sorts of issues that were not disclosed to us prior to energizing the pump and filter. Either option is not professional. Triton's Google reviews also appear far more positive than reviews on other platforms, where customer experiences more closely matched ours. I recommend reading reviews across platforms before deciding. As a result, I am now forced to pursue resolution through the Arizona Registrar of Contractors ROC to get this fixed properly.