Very Knowledgeable! Been using Henrys service for 2 years and I am scared to think of his business…read morenot being here. My pool/spa can be annoying because of some of the backwards things the builder did but he always figures the issues out very quickly and problems are always solved. He's been more than generous with knowledge when it is something he can walk me through on the phone and always fair pricing for service. Im fairly OCD so with those tendencies he's been patient too.

Terrible driving cut me off almost causing a crash, also looked them up seems like pool service is…read moreterrible

From start to finish, The owner was on it from the first…read moreTime I called and came out ! Very reliable and understood my Concerns on top he made sure to take the initiative to give me more information about pool and got my pool from green to blue! Provided me more information that I did not know about my pool. Even fix a year long issue I have had!

So far, so good…read more They answered on a Friday afternoon which was more than the other companies I called. Also got a tech out to diagnose my issue the following Monday. Leslie pools said at their store I'd be able to get help within the week, but when they called it was a 3 week wait. Which was after I waited 2 days to hear about an appointment. Still waiting on specifics...I know pool units are costly, hoping to get a decent price and that the warranty will be solid.

Office girls can't get their shit straight, communication is very poor…read more They perform services and charge you without approval even charges your card without approval. Canceled because I can empty a basket and change chlorine tabs without haven to pay over 60 a month. Been through at least 4 pool people in a year. Canceled service with Azure Bright and Clear pools and neighbors did too! Will have to cancel debit card as well, they have zero integrity.

Chris came highly recommended by my husband's mom in Gold Canyon, Az…read more Our oleanders had busted clean through the wall of the pool. Chris had no problem with fixing this. Chris fees were more than reasonable and Chris and his staff make you feel like family. Forthcoming, trustworthy, tells it like it is! That was about 6-7 years ago. We contacted Chris again to resurface the pool deck, repair the deck drain, remove the diving board and caulk around the pool. All this work done in a timely manner, very flexible on schedule ie: weather conditions high heat temperatures, monsoons, but we finally are done with our pool. We are so grateful to Chris, office staff (very friendly), and contract staff of the repair also knowledgeable. They truly understand everything there is to know about a Pool! We can't thank you enough for your professionalism, kind, honest hard work! Thank you!

Great customer service and extremely professional work. Couldn't ask for a better company for a…read morepool remodel or hard scape job

For a family-run business, their prices on quotes are extremely fair…read more David and Edward met with me and went through various solutions of my pool problem. My pool was built in the '80s and was not up to code, it split around the perimeter halfway down the water level and I lost over 10,000 gallons of water. It used to be a 22,000 gallon pool and by talking with David and Edward, we agreed on a better repair solution, also to half the amount of water that we would need after it was finished. At this time of year in Arizona, the temperatures exceed 100° f. Their crew was friendly and respectful of property, they had to work in this horrible heat, but they had no complaints. The crew even stayed past their normal finish time so that they wouldn't have to come in the next day and disrupt me and my dogs. Throughout the entire process, Andrew kept me up to date and gave me a few more ideas on pool design. This family-run business also collaborates with other companies to ensure the process is done correctly and up to code. My wife and I couldn't be happier with the end result, now bear in mind this was a pool repair company and a pool design company, they could have finished the entire pool, but I already had a different company on standby and they completely understood. There was no pressure to finish the entire pool with their company, which to me means that they are a very honest family-run business. I would highly recommend this family business for your pool needs.

We hired Innovative for a significant landscape and pool renovation project and, unfortunately, our…read moreexperience fell well short of expectations. The project ultimately ran approximately 1 1/2 years beyond the original anticipated timeline. Throughout the process, we dealt with multiple project managers, inconsistent communication, and numerous instances where completed work had to be redone. This included portions of the tile/travertine work in both our courtyard and backyard. Many of the pieces are still cracked and chipped. We also experienced significant issues with the landscaping. Many of the plants died within the first six months, irrigation/waterlines had to be corrected, and we found ourselves making many of the plant selections rather than receiving the level of design guidance we expected. Permitting was another area that required considerable follow-up on our part, including gas permits that were never properly completed. Unfortunately, some of the issues went beyond delays and inconvenience. On August 15, 2025, drainage and grading problems resulted in flooding that caused more than $12,000 in damage. We ultimately filed a complaint with the Arizona Registrar of Contractors, and drainage/piping corrections were completed in November 2025. The only way to get them to repair the issues that they refused to correct and said was not part of their scope of work, even though they fully demolished and rebuilt the entire front and back landscape, was by filing a complaint with the ROC and having a demand letter sent to them. With that being said I highly recommend that you check their current standing with the Maricopa County ROC as they have one of their licenses revoked. We also experienced issues with the pool, including a significant chip in the pebble tec that required the pool to be drained and repaired, followed by the cost and inconvenience of filling it again within the first year.l, which we had to pay out of pocket for refilling of water and chemicals. There were certainly aspects of the finished project that we liked, which makes the overall experience especially disappointing. With a project of this size and expense, we expected stronger project management, communication, quality control, and follow-through. Even after the construction issues were addressed, we continued to experience difficulty with follow-through. At the time of this review, Innovative is approximately four months delinquent on a written payment agreement related to our project. I recognize that large construction and landscape projects can encounter unexpected challenges. However, the combination of the extended timeline, repeated rework, permitting and drainage issues, property damage, and ongoing follow-through concerns made this a very difficult experience for our family.

recently hired Optima Pools to completely remodel our backyard pool and spa here in the Phoenix…read morearea, and I couldn't be happier with the results. From the very first consultation with Thomas, it was clear we were working with true professionals who actually listen to what you want. They took our tired, dated pool and transformed it into a beautiful custom oasis that perfectly fits our family's needs and our desert landscaping. The attention to detail was impressive.. everything from the new PebbleTec finish and upgraded Pentair equipment to the elegant decking and lighting. It looks like something out of a magazine, and it's held up flawlessly through the brutal Arizona summer heat.

We had Optima repair and Replaster our pool after rebar/rust leaks started showing through the old…read morequartz plaster in several places. Our pool is 22 years old. The owner, Tom, is very conscientious, and suggested revising a couple of the less than ideal plumbing issues that had made it hard to make the cleaning system work, over the last 22 years as well, unbeknownst to me With new more powerful venturi in-floor pop-up replacements , as well as new tile, it looks like we have a brand new pool, and I couldn't be happier! I found Optima be honest, affordable, and conscientious.

Update : we have been reached out to a couple times by company about our original review and I…read morestill stand by my experience BUT I will say they are atleast good at acknowledging the issue and working to make sure the next customer doesn't have same experience as we had . I can appreciate the effort made . We are still going with a different company but I have a better feeling about this company than before !!! Thank you

Well, I can't say that I am basing this review on the final product but I can say that this far…read moreit's been a let down. Jeff the sales professional is great but after his process was complete, things took a turn. I signed the paperwork towards the middle of October 2021. We didn't get permits for the initial excavation back until February 2022. The planning phase took SIX MONTHS. That's how long I was told the ENTIRE process would take. I've got pools going in all around me. Pools that were started WELL after mine. My neighbors will be swimming this summer and we will still be waiting. It is my opinion that this company over sells and under delivers. The companies that they contract out cannot keep up with the workload. My plumbers worked half days. So did electrical. The only team that did its job well was the excavation team. One of the plumbers was caught by my neighbor peeing on the side of my house - literally ON the house with the gate wide open where kids heading to school could see. The project planner responds to my concerns in single sentence responses. There is zero feeling of urgency or the understanding of it. We are paying 83,000 in cash for this pool and it seems like we are simply an after thought. Makes me wonder how warranty repairs will go in the future. For the record - here is the proof as to how long it took to get the basic planning stages done. I confirmed with the Buckeye permit office on 4/26/22. I sure do hope the finished product blows our mind because it may take a full year to get it. Edit 1) I am going to continue updating this as we move along in the process. So, shotcrete is a huge concern. Dawn was able to book our shotcrete less than two weeks after the inspection. This is unheard of due to them being so backed up. So this was a pleasant surprise to say the least. Edit 2) Shotcrete complete within 2 days. Plumbing and electrical and gas now complete. It's been moving along pretty well. Updating review score due to getting back on track. Edit 3) Randy the project supervisor came out and reviewed everything. He's a really good guy and you can tell he is concerned about getting the project done right. The finishing crew is here now and they too are really nice. They are plugging right along. Only typically working half days but this may be because they have other jobs going on at the same time.

Friendly, reliable and professional. Never any problems with…read moremy service or any help I need with my pool and equipment. Travis is always responsive and helpful.

I have been nothing but pleased with my service from Carter's. After switching three times and…read moretrying to do it myself, I was finally given Travis' number. He is on time. Prompt. Helpful. Honest. And good to my dogs! I cannot recommend this company enough (and have many, many times.)