Great to work with and very knowledgeable about spas. Fair pricing and they carry parts so there was no need to go get parts and come back. I highly recommended Pro Tech Spa Service. read more

Called 9:15 Return call 9:27 by OWNER ! Explained my problem / Listened-solved-appointment confirmed !! Needed O-rings that I was unable to source-sent photo-return message (we have and will drop off for you no-charge) !!! read more

They came out to perform an inspection on a spa that I was selling to make sure it was fully functional. I just purchased this home and it came with a spa, the spa is less than 3 years old. They found a small leak and replaced 2 o-rings (maintenance). A week later I was draining the spa and noticed one of the corner plastic strips was not flush with the spa panel. After further investigation I noticed that the top screw holding the plastic strip in place had been broken off, the screw head was missing but the rest of screw was still attached. At the bottom I noticed that the screw was not tight at all. Upon further investigation I realized that the screw hole was stripped. Nothing was ever said to me about these issues, I found them on my own. I was able to remove the broken screw with vice grips. I had to drill another hole for the bottom screw. I am completely unsatisfied with this. If you break something on my spa then have the decency to fix it. If you claim that these issues were already there then why weren't they brought to my attention when you found them. I will not use this company again and I don't recommend them. read more

ProTech Spa Service - Broken screw imbedded in spa. - Pool & Hot Tub Service Near Me

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This company delivers top notch customer service, professionalism, and quality work. They have serviced my spa for the last two years and I have been pleased with them every step of the way. They consistently go above and beyond. Kudos! read more

ProTech Spa Company truly came through for my Airbnb! Despite reaching out to four other companies, they were the only ones able to accommodate me promptly. Their exceptional communication and quality of work were greatly appreciated. read more

ProTech Spa Service - They repaired my Tuff spa! - Pool & Hot Tub Service Near Me

They came out to my place to inspect my Hot Tub, which was not heating the water. After some testing of the control panel, he was able to get the water to heat up. The technician concluded that it was probably just a stuck relay, so he didn't even charge me! Will definitely call again if any other problems arise! read more

I contacted ProTech for a spa leak. They called right back and had their technician out in a few days. He was on-time, and I could tell he knew his stuff. Unfortunately, due to the location of the leak, he wasn't equipped to fix it. But he did diagnose the problem, tell me what needed to be done, and referred me to someone that should be able to help. He also fixed a diverter valve that was totally unrelated. AND.... since he couldn't fix my leak, he didn't charge me a dime (even for the diverter valve). In fact he refused my money! I have to say this is a level of customer service almost non-existent anymore. I would not hesitate to recommend ProTech to my family and friends! read more

My spa wasn't heating properly. David come out and was able get it working temporarily, but eventually needed a new board. As soon as the pert arrived he was back and took care of the problem. Divid is very knowledgable and explained everything to me. I will use them again read more

I trusted the REVIEWS. I trusted their BUSINESS MOTTO: "When Honesty and Integrity matter". This business sent David out to quote the repairs to my spa and when David Arrived he told me that him and Christine already discussed this and knew what was going on. David told me what was going on before even opening up our spa to investigate. HOWEVER, AFTER THEY GOT $125 from me for the Appt. and I told them I wanted it fixed, I never heard from them again. I've left messages at the office phone number 602 769 1315 and called multiple times in hopes to get real person. I feel that if they knew what was going on before even coming out and didn't want to fix it, Why Come Out? Oh to get my $125. This is the 2nd business that came out and I paid a service fee to, only to have them not do the work. I feel this company is not and did not act in good faith. If they didn't want to do the work, why come out and look at it to begin with. Also they are advertising they service SPAS, but all they did for me was take my $125 and confirm what I already knew was happening that I explained to her when I made the appt. I ALREADY KNEW, I just needed someone to fix the problem. However, to get to that point I had to pay a $125 fee to get a quote. I hate to use the word SCAM, but I trusted this company based on their reviews and it makes no sense to me why they even came out to begin with when they could of just declined my request for help. I am reporting this to the BBB and Attorney Generals Office. read more

David came out today to look at a leak with our spa and it was our first experience with Protech. He was extremely thorough not only with finding the source of the leak quickly but also checking every jet and valve to ensure he fixed any other issues. After he fixed the leak, he ran the jets while continuing to inspect and install replacement jets to ensure there were no other leaks. The price was extremely reasonable for everything David did and we will definitely be using Protech in the future. read more

3/19/21 We had to replace some motors on our Sundance hot tub. Carl was great, David was the service rep, he did a great job. Carl spent some time on the phone with my husband on another issue we had and now all is well. Great service! thank you! read more

Amazing service and knowledge! Picked up the phone when I called and remained very responsive throughout the day as they provided me with options. My hot tub was requiring a new board and Christina went above and beyond in securing a timeline and price real time. Most importantly, she trusted my diagnosis as I already had the spa manufacturer out to tell me what the problem was. Other companies I called today insisted they had to diagnose it for themselves and charge me a $125 fee to do such. Shop local and support this family-owned business. They will not let you down. read more

Tech David was fast and answered all questions. Will refer and use again for spa and pool

Called late on a Saturday to set up my appointment and they were out before noon on Monday. If only the cable company could be that quick! Service tech was very friendly and professional. If you are reading this as a spa owner I am sure you know that spa leaks can be annoying and difficult to diagnose. My service person was able to diagnose and fix the leak as well as show me some features in my older spa that I was completely unaware of. In all honesty this company could have taken me for a "ride" on the price but instead they charged me a VERY fair amount and told me to call if I had anymore issues. If I do, I know who I will be calling without hesitation! Thanks and keep up the great work! read more

This company came out to an evaluation of my hot tub... Doing Covid their Technician refuse to wear a mask... Then I received an estimate from them with no equipment inventory number, simply just stating the repair cost no other details. After several requests asking them to provide the type of pump needed that they were planning on replacing like ( item #)... they refused to respond! Then, I finally got a response stating we owed $85 for the estimate, I replied and said we were aware of that and thought it was included in the repair cost... and all we needed to more forward with the repairs were a detailed estimate to include the parts being used. Again, No reply! Now, I reached out again to them yet again to continue moving forward, and was told the they had placed the $85 estimate fee as bad debt and no longer wanted to do business with us! read more

Just want to join the list of 5 star reviewers and say I was very pleased with every interaction with both Carl and David. My issue was months old but fixed within an hour of David's arrival. Thank you ProTech Spa Service. read more

I called two companies initially. The first company didn't call me back for several weeks and when they did, they booked an appointment several weeks out with a $130 trip charge (which would be good for a year). Although I didn't necessarily have a problem with it (since some would be applied to the work), I just wasn't very comfortable with a several week more wait time. I called Carl and he said he was under a Jacuzzi working but would get back with us. We live a distance out (Carefree Highway), but he said he had a couple clients he was going to see in about a week and he'd arrange to see us at the same time. So it was great timing (a couple of weeks before the other company would have shown). In the move of our spa to our new house, several parts went missing. Plus it had been sitting so we wanted to have him inspect it. He came the first time, looked it over, and then said he'd order the part, and didn't charge us for the service call nor ask us for any money for the part (that never happens). He also went to another house we own to check on the spa there. It wasn't filled up so we filled it and he came back another time. He just left our house off of Carefree Hwy, our spa totally fixed, and the part which I expected to be a lot higher (I had already priced them online), he charged me less for his time and part then the part would have cost me to order. If I had gone with the other company, we'd still be waiting for our first visit, which would have been another week, and by the time the part came in, we'd be out of spa season. Very likable man, I have no problem completely recommending him to anyone -- both capable and honest. I am a very good judge of character, and my husband and I were very fortunate to get Carl as our spa company and will share him with all of my friends. read more

Awesome and knowledgeable I called them and they were out the following week and my spa has been running ever since if you get a spa that is used and it needs a little bit of TLC. This is the guy to call. read more

I would have given this company a ZERO rating but 1- is lowest. We had our main light go out in our HotSprings Spa so we called Protech to come out and the tech Dave informed us the owner will send a quote to repair. We approved the repair cost and then when tech came back out to fix it , the bar and pillow Spa lights that worked before all stopped working. I was informed that I had to either accept it or upgrade the Spa main Controller (which the tech conveniently had one of on his truck) and topside to get ALL the lights back working. I was then informed by tech Dave that I would need to first pay the invoice for the light bill before Carl the owner would continue doing business with me. When I asked Carl if I could pay the balance after he fixed my Spa, I was verbally cursed at and bullied to pay up immediately. I needed my spa fixed so I paid the invoice and was told to order the topside myself by tech Dave as they were not able to get parts from his supplier and was told they were back ordered and were unable get them in a reasonable amount of time (was told over 30 days or more). When the tech came back to install controller he said it wasn't working because of the defective topside I had purchased (I ordered it next day air and was new in box from Manufacturer). I assisted his tech Dave with a call to the technical department at HotSprings and the tech informed him he had the wrong outdated software on controller for my Spa. When the tech Dave called his Boss Carl he handed me the phone, again the owner Carl started screaming vulgar language at me and stated I needed to get the software myself and then told me I had a defective topside and the person his Spa tech Dave was speaking to could have been my brother? Really? His tech Dave was trying to leave the bad parts with me and I informed him I was not accepting a bad controller and insisted he take it back and return when they had the correct software. Several days later I received a voicemail from the owner Carl (who changed his demeanor) and politely informed me they had the right software this time and wanted to schedule the tech back out. I agreed, but when tech Dave came back out the controller worked but now the main light stopped working. I had already paid all invoices in full and was trying to get the tech to return. I called the tech directly and was then asked if I could fix the light myself and that he was confused on light issue? I insisted that since I paid invoice in full that they need to return to fix the light. Once the tech Dave returned he started plugging in and out all the wire harnesses on the Spa with the power on. When I saw this from my kitchen window I ran outside by spa and asked "please do not plug wires in out with power on." the tech again said he has done this before and was still confused why light wouldn't work, and now the Spa controller was just making clicking noises and stopped working so again I helped his tech Dave and called the spa manufacturer tech support and they told tech Dave that he had the wrong light for the spa the whole time and that he now blew the new controller board by plugging in/out wires with the spa power on. So now my Spa is completely dead! By this time the tech was muttering that he just lost his job under his breath. When Dave called his boss, Carl informed him to just leave the Spa the way it is, broke, and to go on to the next job. When I politely asked Carl to have Dave please put my old controller back in so we could still use the Spa (until he could return to fix it, which Carl could not tell me when he could get correct parts) he again screamed vulgar words at me and told tech Dave on speakerphone to get his tools and leave my house, he then yelled vulgarities at me that he was done with me and to find someone else to fix my Spa. I since repaired the spa with the correct parts and have shipped the defective parts back to Protech, with signature required. We are disputing all charges from Protech. Never in my day was I treated in the rude and abusive way as a good paying customer, BEWARE!! this company is not licensed in the state of Arizona and we should have done more research before hiring this company. I read more

This company is very unprofessional. They returned my initial call , on Monday, and set up an appointement for between 11 and 1 today. I moved my rottweiler, and boxer, to another home to enable this appointment . Protech never showed. They did not call... read more

We needed service on our above ground spa and had no idea who to call. I picked ProTech merely based on the reviews and took a chance. I spoke to Carl, the owner who was so nice and professional and assured me that someone would be out this week to have a look. Well, David came out 48 hours later. He was also very nice, professional and knowledgeable and diagnosed and fixed the problem immediately and gave a 1 year warranty on the repair. I was really impressed and would highly recommend this company to anyone needing a good, honest, family owned business. read more

Called them last minute for a repair I needed done prior to a weekend party. They came out same day and completely handled the repair. Absolutely will call them again when needed as this type of response and service is about the same as a lunch with a Sasquatch! We have all heard about it, just never have seen it until now. Thanks again. read more

One word...UNRELIABLE. If I could give them zero stars I would. I called 2 weeks ago and spoke to Carl who said it would be an $85 fee to assess my spa which the $85 would go towards any required work. Sounded reasonable so I scheduled the appointment at which time I asked Carl to call prior to arrival. Carl said they would get out by the end of the week. The end of the week came and I missed a call from Protech and received a voicemail that was unreadable. I called them back the same day and then only 2 days later Carl finally returned my call. Carl apologized for the unreadable voicemail blaming bad in car Bluetooth. I was then told they were busy and would get to me by the end of the following week. Well the next week came and on the last day I saw someone in my backyard looking at the spa. I assume (and still hope) it was Protech but by the time I got to the backyard they were gone. The assessment had to be no more than a minute which is no assessment and just an $85 billing scheme. Now I'm going on 3 weeks and still no call about possible repairs in addition they never provided a courtesy call letting me know when they would show up, hence I still have no idea f the person in my yard was indeed a Protech employee!! As I said Protech is an UNRELIABLE company and I would not trust the other positive reviews which I based my original appointment on. Time to begin my search again to find a reliable spa repair company!...Any recommendations besides Protech? read more

ProTech Spa Services was awesome and a pleasure to work with. I called ProTech Spa services to get an estimate to repair spa. ProTech Spa Services sent a tech out to look over the spa. ProTech Spa Services called me that evening with the tech finding and a very reasonable quote. I schedule a date to have the repairs made. ProTech Spa Services tech was on time, complete all repairs and answered all my questions. read more

Very honest and worth the price. I was ready to buy a new spa but they fixed the heater and seal on motor pump for under $300. Also taught me things about a spa I wish I had know years ago. These folks know how to fix not just charge you. They really cared about me the customer. Saved me thousands!! read more

I saw the 5 star Yelp review and figured I would give ProTech a try. I spoke with Carl at 1145 and he was out to diagnose my problem within 2 hours. An hour later he called to say his tech had the part- a new motherboard- and was en route to install it. By 3:30 my jacuzzi was back up and running. Outstanding customer service which is almost impossible to receive these days. Just found my new spa repair company. Thanks Carl and co. read more

Second time using them. They replaced the circulation pump. They were in and out in under an hour!

Called one company and left messages. They never called back for 5 days. Protect returned the call promptly, and appeared at my house later the same day. to start the diagnosis. Carl REALLY knows what he is doing. Should have been obvious by the huge tool kit he brought. The diagnosis was expert, spot on, and surprising, because the cause of the GFCI tripping was not something listed in any of the on-line chats about the problem. He also fixed three leaky seals, that could have damaged expensive pump motors. ProTech is THE place I will call next time I have a problem! read more

Diagnosed and fixed my spa that kept overheating and not cleaning itself. Responded quickly to my call and came within screen days to service! read more

Pro Tech owner Steve Dewolf is the best. Our spa timer was broken and had electrical problems too. He made the repairs, replaced the timer controls, and filter. Runs perfectly. Even gave me a tutorial on maintenance and chemicals. It all works great. He a professional and really nice man. Thanks again. read more

I am very impressed with this company. Steve came out the next day and repaired the spa in a timely fashion. He explained why the problem occurred and how to avoid the same problem in the future. He even called a week later to check on the spa and asked if I had questions on any aspects of the spa and its features. I am very impressed with his knowledge base and most importantly he is a great communicator. I would highly recommend this company! read more

After a recent patio renovation, our Caldera spa suddenly stopped heating and began to leak. Thinking the worst (damage during the renovation?), we were really dreading the search for a repair service we could trust to find and fix the problem. But we were so impressed by the straightforward approach to business presented on the Pro Tech website that we called and hoped for the best. Wow! We are SO HAPPY we called! Steve was super responsive and promptly scheduled our repair appointment. When Pro Tech arrived, he and Carl listened attentively as we described what had happened with the spa. Then they dug right in, quickly finding the source of the problem. We were quoted a fair price for parts and labor. Our spa was repaired the same day. Before they left, Steve gave us a nice Pro Tech magnet for our fridge. If we ever need spa repair again, we have their number right there. Pro Tech is absolutely our go-to service! We were completely delighted with their professionalism, exceptional communication, and outstanding customer service. (And you will be, too!) This level of honesty and skill is invaluable. We highly recommend this company! read more

I have used other spa repair services in the past however none of them even come close to the level of customer service i received from Pro Tech Spa Service. They were quick to get out to my house and diagnose the repair issue with my hot tub. Their communication with me was outstanding. They repaired my hot tub in record breaking time and charged me a very fair price. Steve was my repair guy and i would highly recommend him and his company. If the need arises again i would use Pro Tech Spa Repair service again in a heartbeat read more