No Stars! absolutely the worst! Ordered for pickup. Paid cash and even gave a decent tip. Didn't get what I ordered. Called restaurant and was told that they would make me a new pizza and it would be ready in 15 mins. Asked should I bring the pizza back and was told NO! Drove back and was not given a pizza and not given the difference of about $5.00 back because I didn't. bring the pizza back!! had the receipt and a picture of the wrong pizza. TERRIBLE BUSINESS!! stay away read more

Worst pizza. But the wings. The wings aren't overcooked, and as tough as leather, like the Pizza was. Oh and the cashier wasn't very nice either. read more

Pontillo's Pizzeria - Over cooked pizza, that wasn't really sliced. - Pizza Near Me - Cortland, New York

Just waited 90 minutes for my food. I understand if a business gets busy but my food is cold. Not warmish. Cold. Like it sat on a counter for a long time. The pontini is so hard I actually can't eat it. I don't typically slam a business but my last three orders have shown a steady decline from this business. I've had decent food from here before but this is actually inedible. Won't go back. read more

As someone who is very picky when it comes to her pizza, Pontillo's is my favorite place in Cortland! Their pizza is always good, and my family and I are also fans of their fried cauliflower, onion petals, fries, and mozzarella sticks. The price is usually pretty reasonable, but there are definitely some things that are a bit pricier than I'd like to pay. Their staff is also usually pretty nice. I've never sat to eat, but there is plenty of space. It seems like it would be a charming place to grab a bite if you have time, but they are always punctual when we are getting food to go. read more

terrible. staff was rude. food was not correct. stay away. over charged. would not recommend this to anyone. read more

Very rude gentleman that answered the phone. Short and sounded annoyed I called in an order. If my wife wasn't driving by, I would order from another place! read more

I am extremely disappointed with my experience at Pontillo's Pizza in Cortland. The prices posted online did not match the prices I was charged in the restaurant. The menu I referenced was posted on the restaurant's Facebook page, so I had every reason to believe the pricing was current and accurate. When I questioned the discrepancy, the employee at the counter largely dismissed my concern instead of trying to address it. The situation became even more frustrating when I spoke with the owner/manager. Rather than taking responsibility for the confusion or acknowledging that outdated pricing was being displayed online, I was essentially told that I needed to admit I had read the wrong menu. The owner's attitude was rude, dismissive, and unprofessional. What should have been a simple customer service conversation turned into an uncomfortable experience where I felt blamed and disrespected for raising a legitimate concern. Businesses make mistakes, but how they respond to customers when those mistakes are brought to their attention says a lot about how they value their patrons. I understand that prices can change, but customers should be able to rely on information posted by the business itself. More importantly, they should be treated with courtesy and respect when asking questions. Unfortunately, neither happened in this case. Because of the inaccurate pricing information and the poor way my concern was handled, I will not be returning. read more

Great service; food is pretty good but I think a bit too much dough. Salads could be fresher

awesome pizzas and subs love the meatbal sub service is great very helpfu. Special thanks to Kenny

Meatball Ricottaroni was delicious & hearty. Pizza Crust was so good & crunchy. I ate all my crust. Not sure if I ever did before! The Pizza tastes fresh & homemade. The meatballs were crumbled & was full of flavor. I will definitely be ordering the fried Cauliflower. The breading was crunchy and the cauliflower was cooked to perfection. They have a really nice helpful staff. Oh yeah... even the Ranch was one of my favorites read more

Pontillo's Pizzeria - Meatball Ricottaroni; Mozzarella cheese, Meatball Ricotta cheese and Pepperoni Large - Pizza Near Me - Cortland, New York

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Chicken and veal parmesan dinners are great, as are the meatballs. We think the wings are the best in the area, and are certainly the biggest. We've always received friendly and competent table service when dining in and nice people on the phone when calling for delivery. The pizza is either very good-to-great, or burned or needing more sauce and toppings, so we've found that it's best to eat in than roll the dice on delivery. Friday fish special is great, and burgers are very good. We live close by, so it's a great place to be on a cold winter night, and is our go-to for meeting friends for dinner. read more

Great food of all choices a typical Italian restaurant with great service and reasonable prices. Small but a nice restaurant for lunch pr dinner, me personally I love the pizza . read more

Clean establishment staff is kind of rude price for a 6 " sub is completely outrageous 12$ not acceptable for skimpy meat proportions. Not definitely not recommend or returning read more

Over-priced and the woman who owns it and the store next to it is extremely difficult and rude...such a shame...used to love this place

As always the food sucked and the staff worse, I have been a customer of Pontillo's since 1987 When Ron Constatino ran it and yes, he ran a great establishment . and now ever since Pim is hardly there the place sucks. Jeff is joke too busy ripping folks off with that idiotic store next door. I usually call for pick-ups and the first thing the workers do is want you to tip them...FOR A PICK-UP. anyway I finally had it with this no-account shit show. Hollywood or Brix from now on oh yeah maybe you should get a (manager) with higher than a 5th grade education!! Farewell Pontillo's read more

Order the wings. I have never left a review before, but this place should be #1 on the Yelp list of best wings in the county. read more

Order a cheese pizza and an order of medium heat well done wings and it was very good. Their subs are very good as well

I had my meal delivered to my home. Delivery time was quick, and driver very courteous. I ordered the Buffalo chicken salad which I've had in the restaurant when I've dined in. Disappointed with my delivery. Large salad with mostly iceberg lettuce and tons of tomatoes. I counted the pieces of chicken..6 sliced up pieces! So much pepperoni it should be renamed pepperoni salad! Won't order again for delivery read more

The chicken sub arrived soaked in ranch. Could not eat. No wing sauce. The portofino roll was soaked in grease. Called about the sub and was told I had to bring it back to get a refund. I offered to email a photo and they accepted. I'm not sure if I will actually get a refund. Either way I am never going back. read more

Stop here once in awhile , should stop more. Always very clean and food and service is top notch. Big parking lot give it a try ! read more

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Good, good local joint. Friendly service plus tasty pizza and sandwiches. What no to like?

Came and dined in because I was wanting some chicken parmigiana and it just so happened that they have it for the Thursday special. For $11.25 you get Chicken Parmigiana, salad, garlic knots and pasta. It came out hot and was excellent in flavor and portion. Instead of a typical dessert, I finished the meal off with a slice of cheese pizza which was excellent. Will definitely be back before I leave town in a couple weeks. Service was excellent and this while being very busy with takeout portion of the restaurant at 4:30. read more

If you order anything extra (specifically chicken) for an outrageous price, plan on being ripped off every single time. You'll never see extra, ever but be charged through the roof for it! Entirety of their Italian menu is jar sauce garbage with small serving sizes. They even screw up basic salads. Best bet - pizza and wings. Only. Get your drinks much cheaper, literally, anywhere else. read more

my family goes to pontillos a lot and we enjoy a lot off the menu. we tried ordering for delivery for a pizza, fries, and a hot sub. After an hour and a half for delivery without prior warning, all our food was stone cold. Don't order food for delivery. read more

Pretty good pizza, not my favorite, but still yummy. Their garlic pizza was a little dry but the pepperoni with red sauce was really good. I love that they have a convenient order online option. Plus they are one of the few options in Cortland on a Monday. Their service is always quick and kind, and the building looks great! read more

I'm in town for a night and thought I'd order pizza from a local joint instead of supporting the pizza hut or domino's franchise so I decided to call up this place, and ordered a Medium Pizza with Pepperoni and Mushrooms. The pizza was tasteless! it's like they forgot to put tomato sauce on it! It was sloppily made and lacked tomato sauce, if this was a "special" pizza then I've totally missed the point. Stick with Domino's or Pizza Hut while you're in town. -Uploaded a photo "lacking tomato sauce" for reference. read more

Pontillo's Pizzeria - lacking the tomato sauce - Pizza Near Me - Cortland, New York

I have been there a few times. I stopped by on Tuesday the 29th. I ordered the portifino loaded and 10 wings with Yorba sauce. The service there was excellent and very friendly. The Yorba (bbq garlic) was very good. Nice and tasty. The portifino was new for me. Loved it thank you love this place read more

Have ordered takeout for 20 yrs after the remodel it has taken a turn for the worse . Every order in the last 9 months were either not what they say a lot of things left out . Usually they would give a credit . Lately in the last 2 months the person taking the order has it wrong and you don't know until delivery . Then as your setting up dinner you realize the order is completely wrong I called told them they said they would make it right send pizza back waited 45 min brought the right one and the onions and peppers just thrown on uncooked . Horrible food they want to make you feel like you messed up and argue when food is horrible . Too bad used to be great read more

Parking right off the street, quick service, delicious pizza. Good experience. Will be back on our next visit to the area.

It has been a while since I have ordered from Pontillo's, but I used to order from there at least 3 times a month. I moved from downtown Cortland out towards Homer, so I have been getting pizza and wings for other places. I decided that I wanted to get a pizza and wings from there Friday night. I called about 4:15 and placed an order for a large pizza - pepperoni, mushrooms, and hot peppers and 20 wings - 1/2 medium, 1/2 hot. I asked that the order be ready for pick up at 5:30 and they said no problem. I get there at 4:28 wings are done, pizza is still in the oven. I pay for everything and they say they will bring the pizza to the car when it is done. Pizza doesn't make it out to the car until close to 5:40. Drive home, open the box and look at the pizza and you can tell something is not right. Most of the toppings slid to one side on the pizza, and it is shiny. I took a spoon and gently redistributed the cheese and topping and came up with a spoon full of grease. I understand there will be some grease on a pizza, especially from pepperoni, but this was a whole spoon full, and there was lots more. One bite of the pizza and the grease was not the only problem. The crust tasted stale. It wasn't chewy or hard, it was like flavorless, charred cardboard. This is a pizza I used to love and eat all the time and was looking forward to getting. Such a massive disappointment. The wings were no better. My kids ate the medium ones, my wife and I ate a few of the hot wings. They were over cooked - not extra crispy to make sure they were done - over cooked and dried out, and sauced with a hot sauce that only had heat, there was no actual flavor to it. read more

This is my go to local restaurant with friends or family. I highly recommend the wings, the large antipasto (serves 4) and especially their made to order homemade pizza. Portions are generous and daily specials include all u can eat pasta and a bountiful veal parm. The service is friendly and very accommodating. read more

The wings here are HORRID. I ordered a large order of garlic wings and they were horrible. The wings were rubbery and raw. I couldn't even take a second bite. The bone is dark so you can tell they're frozen. Wouldn't ever recommend the chicken wings to anyone, YOU WILL GET SICK. Pizza is half decent, Brix is better if you're looking for pizza in Cortland. Lucky to get 2 stars. However, the customer service is A1. read more

They've always had the best wings in town in my opinion. The pizza is always good and I'm rarely disappointed. It's a Cortland landmark.

The orders are always messed up. Instead of being able to order food as you like they tell you what comes on the food and act put out when you ask for customized order. This used to be one of the best establishments in the area to get quality food from. The food is much less then satisfactory and the employees are equally as bad. I don't know if they're deaf or just plain stupid. Then when it's all said and done and you get home, your missing items you ordered and paid for!!!! Worst place in town!!!! Cortland has a desperate need for fine dining with excellent service! read more

Stopped for a quick slice and soda at lunch. Friendly staff and great pizza(CBR)! Would def go back!!

Just to be fair, I'm tight on giving out stars. Also, I'm picky on my Italian food. That being said, bear in mind that this could be more like a 3.5 to 4 if reviewed by anyone else. This place is good value and welcoming for students and families. Food is decent but not top notch for what it is. Portions are big for what they charge -- especially their dinner specials. One thing to note: their veal is NOT cutlet. I think that is something the staff has to learn to tell their customers when asked. I should've mentioned at the time but I didn't want to insult the nice server. My fault! read more

Ordered pizza and garlic knots from here tonight. Called to place the order and I asked how many garlic knots were in their appetizer, the woman on the phone said 5, but we received 4 old and dry garlic knots. Missing one, they had no flavor at all, no moisture to them, and were so hard and chewy we figured they were at least a day or more old, not fresh. The pizza was so dense (in a bad way) and the cheese on the pizza tasted fake and the amount of grease on the pizza was very unappetizing. Overall, really disappointing quality of food going out to customers during a time like this when ordering out is a privilege many people aren't getting right now. read more

Pontillo's Pizzeria - Greasy pizza (yes it has pepperoni but I've never seen a pepperoni pizza with THIS much grease) - Pizza Near Me - Cortland, New York

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First of all I called for a delivery because I only live right around the block usually it takes max 20 mins to get here this time I only ordered Mozzarella sticks and they told me " about a hour and a half " really? Are you guys being serious then I asked for a extra side or marinara sauce and she said " you should've said something sooner because I already did the order" with a attitude. Never ordering from here again and tell me how "8.99" for mozzarella sticks turns out to be $15? No way the tax is that much I didn't even give a tip either nor does it cost any money to deliver I hope this makes you guys so somewhere else because this is disgusting. And then they got here and there wasn't even any sauce!! Lmao this is ridiculous read more

I'm not sure what is happening to this place, but it has gone down hill so fast. We ordered delivery the other night, food took an hour and 20 minutes to be delivered and everything was cold...and I mean COLD. We called and were simply told "sorry, by whoever answered the phone. We have had several bad experiences in the last year and that was it for us. Jeff and Brian have really lost control of their establishment. So sad. They went from one of the best to probably one of the worst in Cortland. read more

Okay food, worst service ever. Staff are all incompetent and rude. My order of a cheeseburger and fries TO ACROSS THE STREET took over an hour to arrive. Called twice to ask about when it would be here and the staff were incredibly rude and sarcastic. Will not be giving them my service in the future. read more