We had pizza and wings from this business a couple weeks ago. It was the worst pizza I ever had including frozen pizzas. I will eat almost any pizza, but this one was so bad. I threw out the rest of a large pizza. The wings seemed like they were really old And had been around a while, also inedible. read more

Really bad unfortunately. All I could taste is the shaker cheese they shake on the top! it was so overbearing. There was no other favor than that! I ordered onions and mushrooms. I couldn't taste them at all; just that salty cheese! Romano? Yuck! What a waste of $30! Never again! read more

Pontillo's. Former upstate New Yorker, now lived in the south 27 years. Come back about once a year in the fall and ALWAYS have Pontillo's Pizza. Best pizza ever! read more

So this is an updated post on this location...So now that Pontillo's at this has changed hands I believe the pizza has improved a great deal...I usually get slices to take home in a pinch and every time the slices are perfect...Thin crust, tasty sauce and toppings...So my former review was less than stellar but now I feel it's time to give credit where credit is due...Nice job folks, add sub sandwiches and you would be complete... read more

Ordered a pizza and their machine was down I waited 10 mins to try again and still didn't work they called the manager and said he will be there soon so I still had to continue to wait with my children over a damn $23 pizza ! For real !!! HORRIBLE CUSTOMER SERVICE read more

Best Pontillo's in the area, under new management. Updated POS systems, very easy to use. The two locations in Pittsford make great pizza but the facilities are not up to par, this location is very clean and with A/C very comfortable. Anyone that has ever walked into the Main St or Bushnells in Pittsford know, not to give them a hard time! But the Main St one was busted for being a drug house, so there's that. read more

I'm glad I get to be the first person to rate this dump. New to area and had good luck with various Pontillos shops. Basin being top of my list. This place, however, is like the franchise that time forgot. The pizza is HORRIBLE. Sauce is so tart I had heartburn after first slice. Cheese was gummy and caked on, toppings were lame and sparse. We ordered two medium pizzas...price was $30! One cheese and one sausage..$30! Really?! If they we decent size this would be ok but I actually measures them. Barely 12 inches! They look like personal pizzas. I called the shop to check if there was a mistake...now, that's what you get at Pontillos. Two super small, really crappy, overpriced pies. Delivery was on time. My guess is because nobody else is dumb enough to order from here. Plenty of good pizza options around. Pass on this place. Pontillos, your quality control needs work. This franchise is giving you a bad name. read more

Pontillo's Pizza - Medium my ass! $15 for this! - Pizza Near Me - Henrietta, New York

I have always had great pizza from here. Hot and fresh, always delivered on time... no issues/no problems!

I usually order from Pontillo's in Greece. I always get INCREDIBLY delicious food, delivered quickly and correct. Tonight, I ordered from the Henrietta location. I haven't seen food this inedible since I used to order from Coliseum's city location at 2am, when nothing else was open. Both with under cooked dough ovals with uneven toppings all thrown together in a bag and shaken till it all mixes with the raw wings and oil in lieu of wing sauce. Management should send their staff to the Greece location to be retrained, as nobody would ever believe that the pizza and wings I received were made by Pontillo's. I received my $45 refund after fighting, over text, against a remake, with the folks at the "Slice app." Henrietta residents deserve incredible food too! Me? I'll just throw a frozen pie in the oven, if I'm ever in the mood for Pizza in Henrietta again. read more

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Awful and expensive disappointment! I have eaten pizza from Pontillo's before and it was delish. We ordered from this one and it was like a stranger in a strange land. Greasy, tasteless, and totally unappealing. I usually only write positive reviews, but I would hate for anyone to get duped like we did!! PS. They didn't even make one of the orders the way I asked :( read more

Best pizza on east Henrietta rd. Consistent, hot and always ready when I pick it up. Andy is the pizza god . Prices have gone up but so has coumos minimum wage . I live right next to the competition and go out of my way for Pontillos. read more

Great pizza, over 1/2 hour late delivery?? The pizza was "squashed" on one side. But it was a really good pizza , just not super hot and pretty. read more

Been ordering from here for years but tonight one of our pizzas was missing called up to see where it was and was subjected to an arrogant rude employee who told me I was wasting his time as he had pizza to put in the oven completely forgetting the fact that they forgot our pizza and charged us for it ! His attitude was awful , I'll find another pizza place to get my pizza from ! read more

I've been trying to use the "contact us" feature on their website to ask about a refund for a missing chicken tender and fries order but they never respond back. read more

So disappointed...Used to eat there frequently, but moved. Used to be outstanding. Was in the neighborhood today and stopped for a couple slices. Prices higher...4 pieces of pepperoni, almost no sausage on the slices. And the crust (which used to be the best) was thinner than the cardboard box it came in. Nothing like it used to be...a shame.... read more

HIT OR MISS. Sometimes the best pizza in town, sometimes solid mediocrity. I wish that they'd be consistent.

For the last time I called and they refused to honor a coupon I GOT IN THE MAIL TODAY!!! Just call the next closest one which is the Bushnell's Basin for me. read more

Dustin, the manager, has the WORST customer service I have ever experienced. They messed our pick up order (sauce on the wings) and we didn't realize until we got home, I called and let them know politely and he asked us to come pick up the correct part of the order...didn't offer to deliver. I asked if they could deliver and he said ONLY if I tip his drive. He wanted me to pay more money for THEIR mistake. He started yelling on the phone at me because I asked for a general manager. Learn how to manage and have customer service Dustin because you should be the janitor at a zoo read more

Unbelievable. I am so infuriated with this place. I used to go to pontillos in Hilton all the time and loved it but we moved far away. So when we passed this pontillos we got so excited we got a pizza to take home an hour away. But when we got home and looked at the pizza we realized they must have the dumbest most lazy cheap wads making their pizzas. We ordered peppers and onions on the pizza but they put the weirdest cut peppers ever. Instead of nicely chopping the peppers and putting them on the whole pizza, they cut a few really long pieces of peppers and straggled them across multiple pieces so none of the pieces have pieces of peppers on them. Maybe 1 person or 2 will get a piece of pizza with the lucky mutant pepper on it. Whoever takes the first piece wins the one pepper because, since it is stretched across multiple pieces it goes with whoever grabs it first. Nobody else gets any. What a waste of money! I know peppers are expensive but give me a break guys! You already charge way more than average for a smaller than average pizza and we paid extra for peppers. How hard is it to cut up peppers?? Never again! I hope you go out of business you lazy cheap wads! read more

Definitely the best pizza in Henrietta hands down. Always hot and fresh. Simply tastes better than Marks, Pizza Corner, Salvatores etc. Highly recommended read more

The best and most consistent Pontillo's around - just like previous generations in Batavia and Leroy used to be!! Mostly take-out though.

I was VERY disappointed. I have had Pontillos Pizza from the Mt Hope location many years ago and they were top of the line. For some reason, this chain is slacking big time. I ordered a buffalo chicken wing sheet pizza for my siblings for their bday. (they like this kind of pizza and they even said Marks did better and I am not a huge fan of Marks Pizzeria either) Anyways, it was dry to the bone and hardly any wing sauce on the darn thing...I had to lift the cheese and put wing sauce underneath. I will never ever order from these people and the manager just told me.."well thats how we make it" no apology nothing! Well forget you then you weiner. read more

I ordered a sub from them and picked it up. I got home to find they didn't put the meat on it. So I drove all the way back to get an " oh shit ". I get this sub home open it up and find it covered in mold!! I could have gone to subway paid less and my sub would have been made right and on fresh bread. read more