today was a special day at pollo tropical undecided on wat I wanted I approached the counter n there was Mrs Josefina to help me I have to say she the best she help me on my de icion n it was the best I had the yellow rice trio everything was nice n fresh nice n tasty n hot which that the way food should b serve once again thank you Mrs Josefina for being so great we should have more people like Mrs Josefina around until next time read more

Very friendly staff from the moment we ordered. The food was hot and fresh and the restaurant was very clean. You can never go wrong with Pollo Tropical. read more

Pollo Tropical - Caribbean Near Me - Orlando, Florida

Never had a bad experience when dining at Pollo Tropical near the airport. The staff is friendly, the food is great, and the restaurant is normally very clean. Can't go wrong here if you're looking for a quick bite. Black beans and rice, yes, please!! read more

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Good value for the money. We love the cilantro sauce. Ordered the chicken tropichop bowl. It had a bunch of rice, beans, chicken and vegetables. My wife ordered fried bananas and were just average. Service was quick and they're well staffed. However I was sharing with my wife and needed another fork. I had to flag down someone to get one. They would not look at me to see why I was trying to make eye contact. The place is very clean. read more

Pollo Tropical - Tropichop chicken my wife already dug into - Caribbean Near Me - Orlando, Florida

I was in South Florida when the first Pollo tropical (I'd ever been to) was opened so please believe it here's a special place in my heart for it. This one in particular had delicious food and excellent customer service. The place was super clean on the inside and smelled great, which is a smart way to set the mood before someone sits down to eat My order was taken with care and I'm stoked that when I asked for very well done I got very well done: sometimes you just wanna taste the authentic charred bits The food was exactly what I was looking for at a great price and to top it off. The restaurant is military and law-enforcement, friendly. read more

Pollo Tropical - Half chicken white meat well done Whole Chicken With 1 Side and Cuatro Leches - Caribbean Near Me - Orlando, Florida

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This was the first time I got the salad and I loved that it included the chipotle mayo sauce. I also loved the avocado, corn, and chicken. My only complaint is wishing that they would have included more chicken!! read more

Pollo Tropical - Salad - Caribbean Near Me - Orlando, Florida

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The food was delicious! I ate topped tostones ropa vieja. I enjoyed the pollo tropical #2. My family ate chicken with white rice and black beans and Maduros. The service was great. The ambiance was relaxed and salsa was playing in the background. read more

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It's like a chipotle place.. I did enjoy the options of sauces which they give out very generously! The spicy poyo poyo and the cilantro garlic ones were good! I got the bowl - rice, chicken, corn, onions, peppers. $15 with a drink. Was alright! read more

Pollo Tropical - Caribbean Near Me - Orlando, Florida

stopped by Pollo Tropical and was pleasantly surprised by how flavorful and satisfying everything was. I ordered the quarter chicken with mashed potatoes, plantains, and flan for dessert. The chicken was perfectly cooked--tender, juicy, and full of smoky flavor that paired beautifully with their signature guava sauce, which added a sweet and tangy touch. The mashed potatoes were smooth and creamy, a great comfort side, while the fried plantains were caramelized just right with a hint of sweetness. To finish off the meal, the flan was silky, rich, and the perfect way to satisfy my sweet tooth. Overall, Pollo Tropical delivered a delicious, well‑balanced meal with great flavors and generous portions that made for a memorable dining experience. The service was fast, and tge ambiance was fast casual, if in a hurry to satisfy your hunger and not break the bank read more

great food fast quality service. alejandro is kind and helpful. great mango drink! grilled chicken and yellow rice with beans read more

Pollo Tropical - Caribbean Near Me - Orlando, Florida

This location is definitely better managed than other locations in Central Florida. Don't get me wrong, I'm still mad that they took away the sauce bar and the soda machines in the dining area. But...the food was decent. I ordered the Tropical Tri and it was not bad at all. Yes, the meats and beans could've used a bit more seasoning, but I was able to adjust the flavors whit salt and the sauces I ordered (Poyo Poyo and Cilantro Garlic are my favorites). The price of their food has skyrocketed, like many other food establishments, but at least it was good quality food and it will definitely fill you up. The staff was great, super friendly. There was always someone on the floor talking to customers, cleaning tables, etc. So this place was clean, unlike other locations I've visited. read more

Pollo Tropical - Caribbean Near Me - Orlando, Florida

Ordered online and it said order would be ready at 7:09 and that's when I arrived. I asked if my order was ready to be picked up and they said it was getting made. 20 minutes later after five others went through the line and got food and many more through the drive thru. There were some door dash drivers that were waiting also. One left before he got the food. Food tasted okay but if you go here don't order online! read more

Chickens have gotten a lot smaller, and the quality of the food has went down since their bankruptcy.

never had a bad experience at pollo. The food is always good. The steak with chimichurri sauce is amazing and of course the plantains are out of this world. probably not a five star experience, but the make up for all the haters read more

The manager Miquel is creating the standards with fresh, hot, delicious food. Great customer service as well. My husband and I were extremely pleased with the delicious food. The White meat was juicy and very flavorful. The food temperature, to the kitchen staff, the cleanliness, and the atmosphere made for a great experience. My husband had the half chicken platter and I the chicken all the way. The sauces with pinnapple rum sauce and cilantro garlic are #1. The yuca cheese balls were mouth watering along with the sweet plantains read more

This location was horrible, service was awful had an attitude the whole time ordering has golds in his mouth not professional!!!! Food was disappointing. You need a whole new staff... read more

The food and service at this location was very good. The staff was very friendly and helpful. The restaurant was very clean and well setup. James A read more

The pork TropiChop tasted a little salty, but was good otherwise. We tried the Shrimp Ceviche which had very little flavor and the sweet potato was frozen. They did refund the price due to poor product quality. They removed the beverage and sauce bar and now must request sauces and refills from the counter. read more

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This location is absolutely friendly especially with Miguel as the store manager ensuring the quality of the food being delivered fresh and hot. Great experience at this location. read more

I visited for dinner. The person taking my order and who was the cashier did not speak English. My order food order was correct but she placed the plate on the tray with no cutlery or the sauces I had asked for. She walked away and began talking to the cook in Spanish and totally ignored me still standing there trying to get her attention. I finally yelled at her after standing there for 5 minutes. Nothing but lack of training and poor management. I won't go back! read more

Came here for lunch off the recommendation of a friend after landing in Orlando and had a pretty decent lunch. The rice bowl I had topped with fried chicken was pretty tasty as well as the cheese waffle fries, and I like that they have an array of sauces that are all good (the cilantro garlic was my fave). I could've left the empanada bites as they didn't have a lot of flavor, but I like to try everything I have my eye on when I eat at new places while I'm traveling. The guy taking our order was pretty friendly and patient with all my questions so that was a plus. The dining room could've used an extra staff member on clean up, but as I said, it was a pretty decent lunch. All in all, I'd pop in here again and try something else the next time I'm in Orlando. read more

Pollo Tropical - Cheese Waffle Fries, Caramel Empanada Bites, and a Fried Chicken Rice Bowl w/ the works. - Caribbean Near Me - Orlando, Florida

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One of the worst I visited the chicken was hard , not seasoned well and presentation was distasteful and unappealing to eyes and palate. Rice was not flaky overcooked and sauce especially pineapple not tasty . Asked for utensils and plates and was forgotten to include and I was in a hotel . First and last bad experience because I love this food chain read more

The customer service was very good and the chicken was flavorful and juicy. The place was very clean

I'm a big fan of Pollo but today's experience left me wanting. The young lady working the register took my order and just as she finished the transaction, realized that they were out of coleslaw. Well, coleslaw is the -only- one of their sides that works on my keto diet. Beans, rice, yucca, potatoes, all bad. So I ended up settling for their balsamic tomatoes which had a good flavor but were soggy and really didn't fit on my diet. There's nothing else they have as a side that I wanted. I got a full chicken and Pollo's process is grilled. That's usually very tasty but today's chicken was dry and not very spiced. Almost bland. I did stop at their condiments bar but the sauces are all quite sweet and I have no idea what goes into them. As well, the sauce bar was needing a serious wipe down as it was sticky and not clean. There were tables in the restaurant needing cleaning and there was some rubbish on the floor. Overall, not a good impression today. [Review 10893 overall, 665 of 2019.] read more

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Customer service doesn't exist. Do not go past 7pm or they will not have any more chicken. To be honest, the worst pollo out there. Desperately needs new management & employees who want to do their job. read more

Completely horrible. Not only did they forget the sauces.... BUT THE WRONG CHICKEN! Costumer service literally none since they never answered. Never again! read more

Pollo Tropical - Whole Chicken With 1 Side - Caribbean Near Me - Orlando, Florida

Half of my order was delivered. Second time this has happened in the last year. Never again. Do yourself a favor and don't order from their franchise. read more

In Orlando, we have had many hit and miss successes with Pollo Tropical. We had just gotten off a flight and decided to give this one a try. It was close by the airport and had good parking. We came in behind a family that was gracious enough to let us go ahead of them. The young man at the counter took our order. My husband ordered the half chicken and I ordered the pork. One of our favorite sauces was out--the cilantro one. My favorite is the curry one. The food was hot and delicious. This may be the one we go to from now on when we get a hankering for Pollo Tropical. read more

I had a big order and ordered and paid for a lot of extra sauce! My food did not come with any sauce (even what was included. I did not enjoy it. I called the store multiple times during opening hours with no response. I even called corporate and gave all the information and was told I'd receive a gift card in the 'mail'! I've never heard from them. read more

Went in as walk-in immediately greeted and they took my order in a timely manner bc it was a little busy! She was very patient and nice! When food came out it was amazing white rice with black beans and grilled chicken! Cant never go wrong there :,) read more

It's been about 7 years since the last time I came to Pollo Tropical. I have to say they've stepped their game up. The customer service is super friendly. Noticeably more so than many fast food chains. The grilled chicken sandwich was awesome. We also ordered ribs and chicken, but the chicken was was overcooked, and the ribs under-seasoned. In the future I'll probably stick with the chicken sandwich. read more

Absolutely worst customer service I've ever experienced. The employee didn't acknowledge me with a greeting, then mumbled they didn't have yellow rice and that I'd have to take the white rice. Then as I was paying he turns around and starts talking loudly to the other employees and doesn't turn around to even tell me to sit down or wait at the counter for the food. Food tasted stale also. Will never come back to this location! If I ever even go to Pollo tropical again! read more

Quality of food is great and you get a lot for the price. Staff has always been very kind and courteous. Repeat customer.

From the look of the previous responses made by this business I am reluctant in trusting that there will be any change in their operating hours whether it may be updating them to be more accurate or actually being open the hours they have posted. If the issue isn't resolved I will be informing corporate of the on going issue and hopefully some change can take place. https://www.pollotropical.com/contact 1-855-867-6556 read more

Love this place. The food is always delicious and hot. The staff is efficient and quick. They are very patient with All the elderly customers they must endure. The chicken was fantastic as always, but tried the ribs too and they were literally Fall Off the Bone! Great sauce as well. Love the beans and rice. Great food and very inexpensive. read more

Pollo Tropical - Caribbean Near Me - Orlando, Florida

Good food and excellent service. I ordered the Shrimp Creole platter. I got a nice portion of food and it was reasonable priced. I highly recommend this restaurant. read more

Why have a mobile pick up if it isn't used? Ordered online, walked over early to pick up, sat nearby to wait. Not busy at all, so after pick up time passed I asked and my food was behind the counter. We were staying at the hotel across the street and walked over. When we got to our room, realized they had not included sauces for either meal. We both got the chicken beans and rice with two sauces included. Chicken was good at least, so two stars for that. I'd skip this place next time. read more

simple, fast, and tasty Caribbean style grilled chicken and pork. big fan of the yellow rice, it goes well with the pulled pork. there is a bunch of dipping sauces for the grilled meats found on a self serve counter just passed the soda fountain; personal favorite is the pineapple rum. my second favorite at this spot is the grilled chicken with bbq glaze. it was moist and seasoned. I found the creamy cilantro sauce a nice match. with black beans and rice, as a side, the half chicken plate can be a fulfilling meal. note: this is a fast casual restaurant. very inexpensive, with good quality ingredients. the food i ordered was enough for 2 people and I spent 10 bucks. read more

Pollo Tropical - trio plate! - Caribbean Near Me - Orlando, Florida

This place never disappoints we have been coming here every visit to Florida for the past few years. And when we come we stop here several times during our visit. Once we did breakfast,lunch and dinner in one day here. The white sauce is a must. My kids can eat here too and they are picky. Highly recommended. read more

Ordered a large Tropi. Given a small tropi by mistake, ok no problem. So they dump my small tropi in a large tropi and just add rice!....PROBLEM! read more

Pollo Tropical - Caribbean Near Me - Orlando, Florida