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    Pollo Tropical

    2.1 (68 reviews)
    Open 10:30 am - 12:00 AM (Next day)

    Order Pollo Tropical Takeout or Delivery

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    Business Info

    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Outdoor seating
    Good for groups
    Good for kids

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    Literally burnt to a crisp. Can't even eat it. Horrible.

    Chicken was burnt to a crisp. Get someone else on the grill. Couldn't even eat it. Rice was also burnt. I'm never going back.

    Expectation
    Zulie R.

    I was driving through Naples and decided to stop at this location for a meal and boy, oh boy, was I in for a surprise. I decided to switch my usual order of a tropichop to a crispy chicken cuban sandwich which looked delicious in the photos by the drive through but instead I got this monstrosity. This sandwich wins the ugliest sandwich award. This sandwich catfished the hell out of me and and when I took a bite, I felt the spirit of my Cuban ancestors shake in anger from their grave.

    Drive through employee not wearing gloves or, mask as he handles hundreds of orders during the pandemic.
    Perla C.

    Came last night and waiting in line that backed Golden Gate BLVD. I was mortified to see the drive through employee handing out orders and preparing food without gloves or, properly wearing his mask! Without the pandemic he should not handle cash and handle food at the same time as that is not sanitary. How can you be so careless and disregard your patrons safety. Your also putting other coworkers at risk with this careless behavior!

    Drive thru to nowhere
    Mike C.

    The service here is so incredibly slow, I don't think it's worth coming. Sat in the drive-through for 12 minutes. This is at noon and they were four cars in front of me. Do not come here if you were any type of hurry for lunch.

    the receipt for the restaurant

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    6 months ago

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    9 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

    The slowest moving "fast food" place in history. You sitting drive through for literally 30 minutes which is crazy.

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    4 years ago

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    3 years ago

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    3 years ago

    They are always out of everything. Staff has terrible customer service. The inside is very boring and plain. Not a fun place to go.

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    5 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    The food was terrific and they catered to my dietary needs. Nice people to deal with.

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    4 years ago

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    3 years ago

    Always mess up my order, bad customer service. Every time I go they don't give me the right order and over charge me

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    4 years ago

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    5 years ago

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    14 years ago

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    3 years ago

    Gave me food poisoning I was throwing up all week and then was in the hospital!!! If there was less than 1 star I would put that!!!!!

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    11 years ago

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    8 years ago

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    6 years ago

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    4 years ago

    Every time a delivery order is placed by our office, items are missing & its so frustrating!!!!!

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    7 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    8 years ago

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    Page 1 of 2

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    Review Highlights - Pollo Tropical

    I typically get the mojo pork and always get a side of the cheesy yucca bites to enjoy with their garlic cilantro sauce, this locations rendition of it did not disappoint.

    Mentioned in 2 reviews

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    Nana's - Western Skillet

    Nana's

    (120 reviews)

    $

    This is a bit personal, but my sweet southern nana has suffered three strokes in the last year and…read moreis now in a long term care facility, but her homemade southern cooking is something I'll never forget the taste of... so when I saw this local diner named nana's, I knew I had to try it! From the minute you walk in the door, you're greeted with the best hospitality from the owner! Even on a Monday, the restaurant was popping with regulars. They are great about getting customers in and out quickly (without you ever feeling rushed). We waited for about 10 minutes to be seated and were promptly greeted and our order was taken shortly after! It took maybe 10 minutes for our food to come out and it was all hot! I'm not usually a fan of coffee at breakfast spots and diners, but I gave it a try and it was probably the best drip coffee I've had! Our server had asked if I planned to share the full order of biscuits and gravy and I'm so glad she asked because the 1/2 order was HUGE! We got all kinds of things: the western skillet, the western omelette, the darling breakfast (kids breakfast), 1/2 order of biscuits and gravy, hash browns, bacon, eggs, toast, a biscuit, pancakes etc. everything was incredibly delicious and will keep us full all day!! We witnessed how much the owner & staff care about their customers and could tell the majority of the restaurant were regulars! Thank you for such a great experience. I kept fighting back tears thinking of my nana and how much she would have loved this spot. The artwork and decorations are so cute and so funny! We will be back!

    Walking into Nana's, you're greeted quickly and welcomed with genuine hospitality. The staff is…read morefriendly and patient. Our server was extremely kind, helped answer our menu questions, kept our coffee full, and even stopped by for pleasant conversation. The restaurant offers fair prices, and it's clear that Nana's truly cares about its customers and good coffee! The atmosphere was warm and inviting, and the décor included advertisements for other local spots--which was especially helpful for me and my boyfriend since we're from out of town and on vacation. I would definitely recommend trying this gem in Naples. It may be a bit small and busy, but it's absolutely worth it. our server was judy and she rocked!!

    Tonys NY Pizza - Another version of the Grandma Pizza.

    Tonys NY Pizza

    (21 reviews)

    We were inadvertently stuck in Florida after a huge blizzard cancelled our flights twice. We…read moredecided to make lemonade out of lemons and used the opportunity to explore the other side of Florida. This pizza place was a short distance from Great Wolf Lodge's. It was an hour before closing and there in front of us was a piping hot half pepperoni and half cheese pizza. It just seemed like the strs aligned for us to walk in. Our kids yelled out for a cheese and Hawaiian pizza while we were deciding. The staff happily accommodated us by having a couple slices with ham and pineapple then reheated it in the oven. Jason thoughtfully asked and then proceeded to make the slices smaller for the kids. We also ordered a large Caesar salad with chicken and garlic knots. As my 8 year old described the garlic knots were amazing- perfectly crispy on the top while nice and fluffy inside. The pizza was perfectly thin and crispy but still had a nice chew. Honestly everything just hit the spot after a long couple of days figuring out what to do with our plans. I was do excited about the pizza that I forgot to take a picture before we dove in. Definitely worth checking out. We are based in New England and have had our fair share of pizza in Boston and NYC. This pizza was definitely up there with pizzas in the northeast. The staff were so friendly(I think they were Holly and Jason). Both were accommodating to us and to our kids. There is plenty of parking and it is about a 15 mins drive from Great Wolf Lodge.

    We stumbled upon Tony's NY Pizza in Naples while we were stuck in Florida due to the blizzard back…read morehome in the Northeast -- and honestly, it ended up being one of the highlights of our trip. From the moment we walked in, the service was outstanding. They had a fresh pizza ready for us -- half cheese, half pepperoni -- and it was phenomenal. The flavor was spot on, and the crust had that perfect New York-style crunch on the outside while still being soft and satisfying inside. My son really wanted Hawaiian, and they were more than happy to add a section with those toppings on the side and bake it fresh for him. That kind of flexibility and care -- especially when you're traveling with kids -- really stands out. We also ordered the garlic knots -- and wow. Crispy and golden on top, buttery and melt-in-your-mouth soft in the middle. Absolutely addictive. I had the chance to meet Jason, who clearly takes real pride in what he does. You can tell there's genuine passion behind every pie coming out of that oven. And the blonde lady who served us was fantastic -- incredibly kind, attentive, and made sure we had everything we needed for a great meal. The hospitality truly elevated the whole experience. If you're a true pizza person, this place is a must-try. David Portnoy needs to get down here. We'll definitely be back next time we're in Naples.

    Pollo Tropical - latin - Updated May 2026

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