We needed a quick to go dinner and decided on Pollo Tropical. The lady who was outside in the drive through was very helpful, she went over the menu and made suggestions. We decided on the family meal with chicken, rolls, rice and black beans. Since we both love plantains, the bean side got changed. The restaurant has a good menu of sandwiches, chicken, salads, bowls and other dishes like Cuban style pork. They also offer a variety of sauces to spice up your meal and the pineapple rum sauce is one to try. The chicken had a good flavor, although it was a little tough and the plantains were cooked just right. The service is good and the employees are happy to assist, they want your business. The restaurant parking lot is clean and kept up. Pollo tropical is a nice change from places like sub shops or pizza. The food is good and they offer a variety menu. read more

Pollo Tropical - Family meal with chicken, veggie rice, rolls and plantains. - Latin American Near Me - Naples, Florida

Had a good experience at this locations Pollo Tropical. My group had a large order that was ready within a short wait despite being quite busy. The cashiers were friendly and kind, providing us with as many sauces we needed for our order and refilling our beverages with no complaint. The food could be best described as slightly elevated fast casual food. It's a great option for larger groups due to their family meal deals. I typically get the mojo pork and always get a side of the cheesy yucca bites to enjoy with their garlic cilantro sauce, this locations rendition of it did not disappoint. Definitely give Pollo Tropical a try if you are in the area or looking for a good family meal deal. read more

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I love this place. It doesn't feel like fast food, there is love and flavor in this food I had guava bbq with pulled pork and spicy poyo poyo sauce with the chicken. Only 13$ for this whole plate. I ate some before taking the pic. read more

Pollo Tropical - Caribbean Trio - Latin American Near Me - Naples, Florida

Chicken was burnt to a crisp. Get someone else on the grill. Couldn't even eat it. Rice was also burnt. I'm never going back. read more

Pollo Tropical - Literally burnt to a crisp. Can't even eat it. Horrible. - Latin American Near Me - Naples, Florida

Horrible catering & delivery experience on 1/31/24. Forgotten food (chicken go figure/pollo) and no one answering the phone to assist with correcting. I did not have enough food and had to drive 20 min round trip to correct their mistakes. read more

The slowest moving "fast food" place in history. You sitting drive through for literally 30 minutes which is crazy.

The restaurant looks nice from the outside, but when you walk in it changes. The bathrooms were super dirty and had flown in them. There were flies everywhere inside the eating area. Once I went up to the counter to order the food I could see more flies on the food. My husband made a joke and said. It's like eating outside! We ordered and the employee made a mistake he was in training. I aske him to cancel the order and order it. The manager came and in front of the new employee stated that he made a mistake and that they are unable to cancel it. Luckily I had not paid yet. We ended up leaving. There were to many red flags. read more

I love this place, in fact, it's the only fast food that I will consume. Chicken is outstanding, black beans with yellow rice... Absolutely love it. read more

They are always out of everything. Staff has terrible customer service. The inside is very boring and plain. Not a fun place to go.

I was driving through Naples and decided to stop at this location for a meal and boy, oh boy, was I in for a surprise. I decided to switch my usual order of a tropichop to a crispy chicken cuban sandwich which looked delicious in the photos by the drive through but instead I got this monstrosity. This sandwich wins the ugliest sandwich award. This sandwich catfished the hell out of me and and when I took a bite, I felt the spirit of my Cuban ancestors shake in anger from their grave. read more

Pollo Tropical - Expectation - Latin American Near Me - Naples, Florida

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Food very poor , $16 for a large churrasco tropichop with all the way and basically 4 pieces of meat with a lot black pepper , avocado 2 small parts , very poor tomatoes and corn , come on people .... Do the right things , that's the way you will get more visitors , my points is no more than 1 star for that reason. read more

Came last night and waiting in line that backed Golden Gate BLVD. I was mortified to see the drive through employee handing out orders and preparing food without gloves or, properly wearing his mask! Without the pandemic he should not handle cash and handle food at the same time as that is not sanitary. How can you be so careless and disregard your patrons safety. Your also putting other coworkers at risk with this careless behavior! read more

Pollo Tropical - Drive through employee not wearing gloves or, mask as he handles hundreds of orders during the pandemic. - Latin American Near Me - Naples, Florida

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The service here is so incredibly slow, I don't think it's worth coming. Sat in the drive-through for 12 minutes. This is at noon and they were four cars in front of me. Do not come here if you were any type of hurry for lunch. read more

Pollo Tropical - Drive thru to nowhere - Latin American Near Me - Naples, Florida

I have no idea where all these negative reviews come from. My wait in line has occasionally been 10 minutes, but usually I'm through in five minutes or less. I've never experienced rudeness at the window, and the food is consistently good! read more

My father just ordered chicken and a whole ass order and the stupid ass server in the drive-thru gave my dad the box where the chicken is supposed to go, filled with fucking fried plantains. Manager or whoever is in charge, check the fucking cameras. Get this through your head: April 23rd at 10:40 PM. Whoever did this deserves to be FIRED. I will follow up with a company complain as well. Update: father just came back, told me that the workers there flipped him with the middle finger. Disrespectful asf. I'll be taking this to corporate. read more

The food was terrific and they catered to my dietary needs. Nice people to deal with.

If I could do 0 stars I would. Came here on 8/16 with my mother, we will never ever come back here. The lady in the drive through is an absolute miserable b#%$&. If you ever want to be treated like garbage just for asking for sauce then this is the place for you. Not only were we missing items in our order but we were treated like trash. Tried being polite and saying thank you and she just rolled her eyes at us, I feel sorry for anyone that has to work with that lady. read more

Pollo Tropical - the receipt for the restaurant - Latin American Near Me - Naples, Florida

Always mess up my order, bad customer service. Every time I go they don't give me the right order and over charge me

Bad service from the person fixing the food she was wearing a red sweater and hat on backwards not professional look and very rude to customers the people in front of me were treated poorly by that individual the rest of the staff was really nice except for her you guys have great food but this situations do damage the image of the establishment I come here 2x a month the last thing a person wants someone like so rude to you when you are hungry read more

Oh my if you do not read the comments before and the reviews please do not get in this drive-through lane and wait 40 minutes for fast food. Take your time and read the reviews they are true read more

Maybe 4 cars in front of me...but big cars so they take a good chunk of the drive thru. Everyone ordering their food through the speaker and when it's my turn they changed it to a person with a tablet. The high school looking kid went to the two cars in front of me and then a coworker interrupted him, they both walked out of my eye vision the menu screen was covering them and talked for a couple of minutes and wait and behold skipped me and went to the cars behind me. I kept saying hello...no response...from either person or speaker...and kid kept getting smaller in my mirror. So no food and I couldn't get out of the drive through to go somewhere else Not able to post without clicking on a star. read more

I went to the Bonita store and that was my last time!! Chicken was dry and old the rice was nasty the beans ok and the sauce was out of temperature!!! Taste bad!! So I went back to the store to make a complaint and get fresh chicken and sauce , but the manager can only speak Spanish !! It's ok I speak Spanish!! But she was trying to avoid me pretending she was very busy so I got angry and domo all the nasty food in their own trash and leave !! Never go back there , musty experience!! The one in Cape Coral is the best!!! read more

Love how it feels like a restaurant but is actually a fast food place. You order and sit down. There's a salsa bar. Very disappointed in the food. Had eaten their catered food from work and loved the beans and rice. However from the restaurant it was tasteless and cold. Everything we ordered was cold except the chicken and the potatoes were burnt. We asked for mashed potato instead and that was cold. Cashier acted like he needed a vacation and did not like the fact I ordered only beans and rice, though my husband ordered a full meal and other sides, plus flan. The flan btw was good but a little bitter, could have used whipped cream. read more

1 star may be a bit much for this place. Drive thru fast food? Haha 45 min in the line no matter what time you go there. They send kids out with iPads to take your order to 'speed things up'??? What a laugh. The food is sub par at best and that's comparing it to a dumpster. read more

Gave me food poisoning I was throwing up all week and then was in the hospital!!! If there was less than 1 star I would put that!!!!!

They have a wonderful menu of fresh food grilled for the those in a hurry or on the go. I had the 1/4 grilled chicken and pork loin with yellow rice and veggies and a Cesar salad. I have eaten another salad here before and it was amazing. I wish they offered another salad instead of Cesar for a side item. I would recommend this place and will eat here again but I won't order Cesar salad again read more

Pollo Tropical - Love their grilled pork and chicken - Latin American Near Me - Naples, Florida

This place is absolutely horrible! First off they could NOT get my order straight so I had to drive to the window to place my order. Then upon eating my order there's a METAL WIRE! seriously don't even waste your time or money. read more

Pollo Tropical - Latin American Near Me - Naples, Florida

Drive through young man asked what we would like, when we asked for another minute, he rudely asked "what"? We asked again for another minute, it got quiet until he said, "c'mon, hurry up, shit!" We decided to not order because he was so rude. We continued to drive through and saw a young Hispanic male with a head set hanging his head out the drive through window, we slowed down to let him know that we could hear him through the intercom. He said sorry. We are from out of state and wanted to give this place a try but we definitely will not go to this location. Advise to the management, train the employees to care about customer service or hire young people with good ethics. read more

Every time a delivery order is placed by our office, items are missing & its so frustrating!!!!!

The girl at drive thru so rude!!! As I'm waiting for my food at window she was taking the lady's order at intercom behind me and started talking crap about her to Another employee and even said her ass is gonna have to go I'm not taking her order.. whatever that was about so unprofessional so I get my food and it's not till I get home I realize she didn't give me the sweet plantains I ordered and was charged for.. and she never puts forks or a spoon or anything in bag. So if I plan to sit and eat in my car I guess I'm supposed to eat with my fingers rice and beans and whatever else.. Food is ok not worth the hassle I will not be going to this location anymore!!! read more

Went here for dinner tonight and it was not a good experience. We should have walked out when we were in line but we didn't. The lady in front of us ordered take out and when she got her order it was completely wrong. They had to refund her order and re do the order. Well then the stuff she kept cause she said it was right she looked at and that was wrong too. Then a guy came in that went through the drive through with an order to be fixed. We went ahead and ordered cause we were hungry and had a child to feed and get to bed at a decent hour. So the lady calls out the food number in Spanish multiple times and then looks confused as to why no one is collecting the food for the number she's hollering out. So my husband says English? And she yells the number in English so my husband grabs our food and we head to a table. Well we then realized we had no cups so my husband went to get those. Then I realized my tropi chop bowl was missing half the toppings I ordered and it clearly said on the ticket. So I took that up for them to fix, then I realized when I got it back my chicken was cold. It was an overall bad experience. There is no excuse for the lady yelling out the numbers in Spanish when everyone in the place was Caucasian or Haitian. Maybe English or creole would have been beneficial. There were 10 people working behind the counter cooking and putting fold together. They can't be in that much of a hurry to screw up everyone's food when there are ten people assembling and cooking it. The mango sweet tea was empty for the whole time we were there. It's always chaos here, once the food is corrected it's normally decent but not worth the hassle anymore. read more

Delicious yet sometimes dry chicken, boiled yuca is great and who the hell fired the seasoning guy for the beans? Aren't rice and beans a staple of Cuban food?? How is this constantly overlooked? Drive thru is ok, sometimes the person working needs a translator. Yeah I don't know either. A healthier version of fast food. read more

If I could give 0 stars I would, I have ordered from this location 3 times now using DoorDash, the workers ALWAYS forget to add the sauces I order to the bag and I end up with dry food. No offense, but your food is not good enough to not need the sauces. I simply can't eat it dry. I've ordered again today, and tried to call the store 4x to make sure they don't forget the sauces and I can not get through to the store. So I guess I'm at the mercy of the incompetent workers there to hope for yet another disappointing meal. read more

The worst Pollo Tropical I've ever been to. They forgot my drink and when I told them not once but twice I was completely ignored. The staff is unprofessional, rude and completely incompetent. The best thing this restaurant can do is close down. I found a hair in my food to add to the disgusting experience. Health inspector needs to shut them down. read more

I live in the neighborhood and have been going here for a long time. Unfortunately I had to use Yelp because the manager, or Pollo Tropical customer service took my complaints but it never improves. So here goes: The customer service is some of the worst ive ever seen. If you are lucky enough to be greeted with a hello, do not expect it to be friendly. Mistakes I can forgive because the staff are all spanish (although it happens atleast 30% of the time), but the service often crosses over from unfriendly to RUDE. Too bad, because even the manager has the same attitude. read more

They don't know their own menu, the girl taking the orders out front didn't understand what we wanted and instead of the sliders I ordered, I got two containers of cilantro sauce. They put tomatoes on my gf's order when she clearly asked them not to. The customer service is lacking. read more

Order always gets messed up. Today you had to order with a person at the drive thru instead of using the intercom. This should have been great however there was a language barrier and my order once again was messed up. They gave me a side salad when I wanted a Entree size Caesar salad. When I told the lady at the window, again there was a language issue. The manager came over and gave me major attitude about not knowing what size I want! I really love their menu and wish they could get it together with the customer service. read more

Pollo Tropical - This was supposed to be my dinner - Latin American Near Me - Naples, Florida

This is one of the worst meals I have ever had!! I have eaten at other Pollo Tropical restaurants and the food has always been good. This Pollo gave me burnt pollo bites. To make it even worst they handed my to go bag to someone else and they pawed through it while I was standing there waiting as of course I didn't find out about being served burnt food until you leave and make it home. Beware find another Pollo Tropical!!! read more

Pollo Tropical - Latin American Near Me - Naples, Florida

I arrived at Pollo Tropical wanting a quick bite to eat. I ended up arriving to come to the drive-thru and wait for about half an hour just to order two meals. I hate coming here, because the staff is so rude. They make the experience so unpleasant. I enjoy the food, one thing I I dislike is having someone ruin my happy moment before eating. So I will give the business 2 stars just because I like the food. If it wasn't for that reason I would be looking for a negative # of star rank. read more

A lot of the reviews are good for the food but bad because of bad attitudes. Simply order & pay online & go pick it up, either from the drive thru if it's not busy or go inside. Online order customers go straight to the counter & pick up, you've already paid. The staff LOVES IT when you order online. I even had the cooks thanking me from the back line. That way you get the great food for no hassle! read more