This is the second time I have have had stuff missing. Wings came with no sauce. Fries also had no seasoning. Overall don't order from this location. read more

Not coming back. I don't know why they still don't accept dogs, it's honestly crazy in 2025! Pets are family, and it just feels outdated and unwelcoming. read more

The best I can say is GOOD. My family orders from this franchise often in the Deerfield/ Coconut Creek areas. We took a chance and ordered from the Naples location on Radio Rd. Have to say, the food was ok. We ordered the Group Meals (30 pc family meal with the large sides) They forgot our veggies; the carrot and celery sticks and the fries were cold as if they sat for awhile and weren't fresh. The wings were ok. Probably would try another wing place next time. read more

Wingstop - We had our own bag of carrots because they forgot our large veggies with our order - Chicken Wings Near Me - Naples, Florida

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Has to call the restaurant and host refuse to let me speak to the manager! lack of customer service there!

Best wings In Naples. I only put 4 stars as it's kinda on the expensive side and their fries aren't that good. But their wings are amazing read more

Wingstop - Chicken Wings Near Me - Naples, Florida

I walked in to order takeout and the hispanic man at the counter was very rude to me; I'm white. Some hispanic guys walked in and he was polite to them. Some minutes later another white guy walked in and the hispanic man at the counter was rude to him as well. I waited for maybe around 15 minutes and had to ask if my order was ready. It was ready, but they never called my name. The other white guy got his order in only about a minute somehow, it must've been pre-cooked I guess. After such an awful experience, the food was not very good either. I had to spit out probably around half of the meat on the wings because it was not edible and the fries were undercooked. read more

Awesome Wings made to order my favorito mango habanero made to order great customer service ... read more

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Great location with the customer service to back it up. lol Seriously, I enjoyed my food here I got the voodoo fries and open food to make sure everything was good. I noticed that I didn't receive that many fries to what I'm accustomed to .. when visiting one of these locations. The gentleman was very nice to remake order for me and let me have the other fries. The fries were delicious!!! I got the two new flavors that they have lemon garlic which was fantastic! The other flavor was hot lemon.. it has a little kick to it.. and was decent. Overall, this is an excellent location to visit and I recommend if your in the mood for good wings and pleasant service! read more

Wingstop - Voodoo fries - Chicken Wings Near Me - Naples, Florida

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Slower than slow. don't be in a hurry to eat at this location. I spent most of my lunch hour waiting to get my wings

Customer service sucks, wings are a guess unless you there in person .do not order before you get there.

Put food in said it would take 30 mins so I showed up in 30 min didn't have my order at all show them my confirmation said they didnt have it and I had to wait for it took them an hour and and half for a 20 piece boneless nuggets like r u serious asked if they could refund it said I had to leave a bad review so here it is and the fries are always cold always hope u have an air fryer read more

I decided to give this place another try and placed an order on line. This time the experience was much better. I arrived at the store a few minutes early and was greeted by a pleasant young woman who checked the status of my order. The wings were tender and tasty - could have been a bit spicier - and the fries were good too. Good value - I will be back read more

We have ate there many times and every time we were very pleased I would highly recommend it and very good prices

Worst customer service ever!!! Visited this location for the very first time here in Naples Fl and we got treated so awful and bad!!! Not to mention their floors, tables and the restroom was soo disgusting!! read more

Decided to give this place another chance since when we ordered for last Super Bowl it was great. ordered 50 wings, half BBQ half Buffalo and two orders of cajun corn bites. Corn was excellent, had a lot of seasoning. Everyone loved the wings, I thought they were good, buffalo could be a bit hotter, had no kick to it. Difficult to get through on the phone which was expected, but got order right and were pleasant when went to pick up order even though they were crazy busy. read more

Stumbled upon this place in a rain storm looking for a place to wait out the bad weather. Sat at bar and had the nicest bartenders and great bar patrons. Got the BLT & salad combo, fish dip and tuna melt. All excellent! Highly recommend! read more

I came in for my pickup order and saw a manager sitting down at one of the tables, I then went to grab my order and the drinks that came along with the combos and learned that the soda machine advertised with over 100+ flavors only had a couple zero and diet flavors. After refusing a refund for our drinks that totaled over $6, we accepted our lose and left with what was in the bags. Upon returning home which was a 15 minute drive, we realized only one of our 3 combos was correct, and we also were missing a brownie. We called and asked for a refund on our orders since every combo had something missing and would have to drive the distance back, they refused and only offered what was missing. As I am typing our food is awaiting us in the Microwave getting colder while the manager of Wingstop in on his phone providing no accommodation. read more

This one time they messed up our order and when they corrected it it was still incomplete. Mark (general manager) went above and beyond to rectify the situation. We have dined in and gotten takeout many times. All the staff here is super nice and approachable. The store is always clean and the food hot. Thank you guys for being the best wing spot in town! read more

What a nice surprise to have this place here at Berkshire. As of this writing, they have been open for nearly a month and are doing a great job after my first visit. I WILL be back again! Firstly, they advertise to use their app to order online, so why not? I downloaded the app and was able to easily make an order to this location. It's very user friendly and you are able to customize your orders from the entire menu, very cool. You also have the option of paying via the app or choosing to pay when you go to pickup as they aren't doing delivery.....yet? I forgot to ask if they ever would deliver. That being said, the location is nestled in between Publix and Walgreens and the store was very clean inside. The staff and owners of the franchise were very friendly, and my order was ready before the estimated 18 minutes the app announced it would be. Everything was as I had ordered, the owner thanked me for coming in and I was very pleased with the food. The wings come in many flavors of sauces and rubs, so I went easy with half mild sauce which was full of flavor, and half Louisiana Rub which was delish but hotter than I expected. However, I'd order it again. The wings themselves were juicy and dynamite! I also wanted to try the hand cut fries with just their regular seasoning (they have others). Surprisingly, the seasoning is a little sweet with that saltiness, and you can choose to order them extra done and crispy which is what I did. Very good, thicker fries than your usual fast food place, but definitely tasty. For the price and the amount of options to choose from, I'm glad this place is here just down the road, and I'll definitely be back. read more

Food is good but when ya order online and go pick up, it's not as good as it was. Been getting worse lately. Couple items: dont order seasoned fries. They will be in an open cardboard tray. Soggy and cold by the time you get home. You need to order something with cheese on em to be out in a closed container. Dont ask for well done, it will not be. The corn is sorta cold and soggy. Fries are also noted soggy. Wings are slimy inside. I enjoy a well cooked wing. Be sure to check your requested seasonings. Last two orders I received, not even close to the request. It's like they don't read your requests. Last year my orders were spot on. Last 6 mos or so getting consistently wrong. I will have to stay away for a while. $35-40 dollars each visit and it's slightly enjoyable, gonna Charley's for a while. read more

Literally the worst place that I've ever had wings. You provide an option for well done which I selected. The wings were actually undercooked. Barely any sauce. I threw them away the taste was awful.You provided undercooked plain wings. Out of 10 wings only 2 were flats. Very unbalanced. You forgot the side order of veggies that came with the combo and which I paid for. I wish I could give zero stars. Terrible. read more

A nightmare on Super Bowl Sunday. Ordered ahead of time for a 4:45 pm pickup. Waited over an hour and a half inside their store. Had to wait shoulder to shoulder inside the crowded store (about half masked) because they had no system in place to handle the number of orders they accepted. They took the orders AHEAD of time so they knew the volume but didn't do anything to manage the situation. Complete chaos. A couple customers were getting very angry. Fortunately no one lost their cool but it was uncomfortable. The wings were so salty tasting I wondered if the stressed out workers were sabotaging the food. read more

Wingstop - Out the door line for pickup. No system in place to alert people waiting outside. - Chicken Wings Near Me - Naples, Florida

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I would give -1 if possible! Ordered 10 wings and fries. They charged me $13.29 They only brought the fries. When I called to ask where the wings were they said I only ordered fries never saw fries for that price. Order taker actually accused ME of being rude for asking for my wings...when I asked for manager name he said he was the manager, I asked for his name and he said "head bitch in charge" when I asked for real manager he hung up on me. I'm new to this style of ordering but that guy needs lesson in customer service that he can practice while looking for a new job! Can't wait to see this clown in person! read more

When I crave wings this is the place I like to go. We order online and just pick it up a couple minutes later. LOVE their BBQ wings, we didn't enjoy the lemon pepper wings but it's just a preference not because they did anything wrong. read more

First time trying Wong Stop since it recently opened in our location. We are very pleased with our experience. Manager (tall man w/ glasses) very welcoming and pleasant. He was kind to my husband and our children. Even interacted with the kids. We were looking over the menus and he gave us excellent combo options that would fit out wants best. The wings were an acceptable size and the privets are great. We collectively liked the mild and garlic parm wings. The lemon pepper was to salty for my liking however other very well have a better taste for it. We look forward to enjoying the wings again read more

Customer service is absolutely shitty at this place. They mess up on your order than refuse to fix the issue. No manager on site to help. Employees are really dumb and have no idea what they are doing. read more

Delicious food that is made from fresh ingredients and the staff at the store this evening delivered excellent customer service. Our family meal of tenders and fries was perfect. We tried three different flavors on our tenders. My favorite was the lemon pepper. Fresh hand cut (real) French fries were so good! Try the voodoo fries! We tried three different flavors of dips and they all tasted fresh made. And fresh bread rolls to top it off! We were first time customers of Wingstop but we will definitely return for more! read more

Best Pizza around!!! Love the very crispy crust....everything tastes great!!! You won't be sorry!

Great food!!! Love the wings it's small but hey it's worth it!!! The beer is cold the food is hot! Great to bring a friend or two! read more

Wingstop - 30 wings, fries and beers! - Chicken Wings Near Me - Naples, Florida

Stopped in last night, didnt realize these folks were even here..anyway, Mercedes took my order, made a couple suggestions.. I ended up getting some wings tossed in the spicy Korean sauce and others in the Hawaiian sauce.. The combo order came with a soda and a side item, I got the carrot and celery sticks with blue cheese.. the wings came out quickly, the sauces were great..the Korean was my favorite of the two, it has a little heat to it.. I can't take much heat but this was good.. the amount of celery and carrot sticks was huge.. normally you get 1 or 2 pieces at most places.. not here.. probably 10 pieces at least. The price was inexpensive as well.. maybe 12 bucks.. I was very pleased and I will definitely be seeing these folks again! read more

Great quick service. Food is fresh and taste great,(both times I've been there after 10pm) not even Publix wings taste this fresh. The place always looks clean and in order. I think even Chef Ramsey would like this place. The hours are great if you work late too like do. read more

Ordered online super simple, nice people. Second time here. First time they messed up the order and quickly fixed it no problem. Foods always fresh and tastes pretty good. We got both boneless and traditional and no complaints! Would def come back read more

Ordered wings for 4:30 pick up! It's 6, still no wings and they REFUSE to give refunds to all the angry customers!!!!

Terrible to say the least if you order after 9 getting a late night dinner you'll be waiting forever. They're extremely low staffed and the manager is rude af!! It stinks as well and it's extremely dirty. read more

Wow I forgot how bad Wingstop is!! Cold soggy fries, with sweet seasoning on top????? Disgusting.. They also have the type of chicken wing that is either amazing or just down right awful. No drums and flats. Buffalo wild wings which sucks is even better than this read more

Tried this place for the first time the other day. I'm torn between 3 stars and 4 stars, so I'll go with the lesser. Not only is the "single" Wingstop around here a long drive, but when you get your meal, the food is average. Wings were okay, you can't mess up wings that much, but fries? Soggy. Most places have awful sides, it's natural. Thing is, it's super cheap. It'd be worth the average food, honestly. If this place was local, I'd be buying it all the time. read more

Wings were not bad. Just average wings. Service was so slow. We ordered 10 wings and waited over 45 minutes. We were about to ask for our money back and then the order was ready. Girl on the register was not apologetic at all, and kid working in back was super slow. I realize everyone is short staffed but they should have let us know the wait time. Also the floor needs a good scrubbing. read more

The cashiers are slow and don't explain anything. It's hot and sticky with not enough seats.. While you stand, expect to wait a while for your food. read more

Ordered online, quick and easy. Told me how long it would be before it was ready. Arrived at Wingstop and my food was ready, right on time! I spoke with either the owner or manager, told her I was going to order the Louisiana Voodoo fries but wasn't exactly sure what they were. She explained them to me, and told me she could make my fries into the VooDoo fries right then if I wanted to try them. Yes please! We took our food home, sat down to eat, and it was all delicious! We had 2 flavors of wings plus the Voodoo fries. All was excellent. Service and quality of food was A+! read more

The staff at this location is very incompetent. The night prior to my order I actually did a preorder for about $50 worth of wings for a little get together I was having the following day as I was off work, and I set the wings to arrive around noon. In the morning I got a call from work, an emergency, I needed to go in and I had to cancel my get together. I call this wing stop to cancel and a woman answers the phone, I tell her the situation, apologize, and say I need to cancel. The woman says I can't cancel it. I responded by asking if it had already been made, she said no it wasn't made yet. So I said good don't waste the product, just don't make the order, I cannot accept it anyway given my situation. She said she can't do that, I asked her why not, she said because the order was not made yet so she can't cancel it, confused, I asked her if she meant my order wasn't in the system she said it was in the system, but since it wasn't made yet she can't cancel, so I again stated ok, don't make it, don't send it out, we can work out the refund or store credit details later, I won't be able to accept it, I just want to cancel, she again says she cannot do that, then said maybe a manager can do that. So I asked if I could speak with a manager, she then began giving me a phone number, very confused I stopped her and said no, don't just hand out the managers personal number, just pass the phone over to whoever is in charge right now, she said she can't and began giving me the number again, I did not write it down because as a GM myself I find it very obnoxious to have customers be given my number and call me personally on my off time. I again asked her to please handover the phone to whomever was in charge and she said ok and hung up. Very confused and not having the time to deal with the situation I went to work. I later attempted to call back and dealt with another woman on the phone who after explaining the situation pretty much said they can't do anything because they already delivered the food, and said I don't get to just ask for my money back after getting the food, basically implying I was trying to scam the store. I said I attempted to cancel already prior to the order being made and they're welcome to go pick it up because it's going to be sitting outside my house for 12 hours until I get home. They said that's not their problem and hung up on me. I additionally reached out to the company via their web page to report the issue, I got a response saying it would be forwarded to the management of this location to resolve, and I never got a call or received resolution. I came home to $50 worth of ruined food sitting outside my door, an implication that I'm a scammer, and not even an apology because their staff cannot comprehend the simple task of canceling an order. read more