The driver I get frequently is named Baselais and he is very kind and always makes sure the food is taken care of. You can tell he's good at his job. read more

Had placed an order and accidentally put the wrong address because it didn't save. called the store to update the address and was told that I couldnt and was very rudely talked to. I have been going into and order from this place for a very long time and now I feel disrespected read more

I had come in for a pizza and everyone there was so kind. I even ordered a weird pizza half/half and cheesy crust. The two women that were there were working hard tonight! They were respectful, quick, and thoughtful. Wish I knew their names because they were awesome! read more

the customer service over the phone on 8/8/22 time of order made 10:36 pm the lady the answered the phone is so rude she needs to be either fired or put in another position "she can not be put in a position to handle customers " I hope this message is seen by the corporate or the owner of the franchise. This store needs serious coaching on customer service!! is really sad that a bad employee drives so many customers away due to a poor attitude This drives me to a clear conclusion manager Needs to coach this staff and get rid of the bad apple which gives the name of papa John a bad name !! read more

Not sure where everyone is complaining but I have been coming to this papa johns for over a year and love them! They are consistent with customer service and product. They know me by name when I come in and always have my order ready! And for those of you still using phones to order pizza! Let's get with the times. No one has time to pick up the phone and stop making orders, it delays the process. Don't complain if your still utilizing technology from years ago and expecting modern age results. read more

Best place in Golden Gate to get a great Pizza at a great Value. The Pizza is delicious and The owners are amazing and most importantly the restaurant is clean read more

HORRIBLE HORRIBLE horrible !!!!! I called at 12.20qm where they close at 1am and the put me on hold every time I called back straight to voicemail... until 1am till they were close. HATE THE CUSTOMER SERVICE!!!! read more

Terrible service chris needs a new job. You close at 12 not 1130. We were inwpuldnt say refused service but you could tell my order was making him mad. read more

Papa Johns Pizza - This is all that needs to be said - Pizza Near Me - Naples, Florida

Papa Johns Golden Gate Blvd has great pizza! The manager has generously provided pizza for our church functions many times. We thank Victor and his crew for their excellent cooking and for having our pizzas ready in time every time! read more

Our expectations were low when we ordered. Thin crust "Works". Large. Easy and we are close. The pizza was not totally cooked. Crust or toppings. Delivery Order. When i finally was able to get to request a properly cooked pizza. All i was asked was "how many pieces had been tried". I said three. The number of people there. I was told to forget it. I objected and she said "F___k you. Never again Papa John. read more

I like pizza pies! Yay pizza pie!!! This no make you splatter fart all over the toilet with hot brown liquid lava like those 'other' pizza places. My rectum truly thanked me as will yours. See my review on the Charmin website where I have compiled a list of the pizza places most and least likely to induce diarrhea. read more

Not a good experience for older on phone.. No one could get my info right I was in Golden Gate down the block. Called 7 times.. Just bad service.. Call 7 times to order pizza and had to have manger take my order? read more

So i tried calling papa john's to get a large vegetable pizza and the lady on the phone was being extremely rude like we asked how much the pizza would be and she just hung up in our face disgusting read more

Absolutely the rudest nastiest attitudes when answering the phone. Made me cancel my whole order and not even eat.

I never really liked Poopa Johns pizza. The weird sauce and government cheese mix on top of an unappealing 'pizza' dough never did the job for me. Now that founder and CEO John Schnatter is whining and crying about health-care reform and being forced to give his poorly paid employees health care this place has definitely left a bad taste in my mouth. Apparently this poor millionaire is now FORCED to give his employees health care and it will now "increase his business costs (10 to 14 cents) and possibly result in employees' hours being cut." No thanks. I think I'll stick to homemade, Giovanni's in the Vineyards when I want to splurge or Costco pizzas on a lazy night. read more

If I could give 0 stars I would. The customer service here is beyond garbage. I called complaining about onions on my husbands pizza because he has a sensitivity to onions and they said they are not liable for online order discrepancies. Then talking to the "Manager" which I'm sure was just this rude uneducated, unprofessional, no customer service based woman's boyfriend. I've lived in Naples 20 years and have never experienced service as poor as this. I'm ashamed that a reputable company like Papa John's would even allow people like this to treat customers this way is unbelievable and I know me personally and every person I know will never eat at this establishment or papa johns. I'm absolutely appalled that I just dropped 60$ in pizza and tipped as much as I did and paid an additional delivery fee and this manager literally gave 0 cares about not only his customer but how disrespectful his employee spoke to customers. I've been in the customer service industry and never ever would any of this happened at one of the establishments I worked for. He had the audacity to say not a problem if your gonna pay for the new pizza we would have to remake. I'm normally an easy going food person but I'm so far beyond disappointment that the company would employ rude ungrateful disrespectful untrained in customer service "managers and employees" shame on the company and owners for allow such things to run their business. I would have had no issue paying for part of it but seriously another 14$ dollar pizza plus delivery fee. That idea wasn't even acknowledged or offered at any point. I'm not trying to "rob" the store or anything but I find it unacceptable for them to expect me to drop 90 plus $ on crap service. If this owner isn't losing his behind at his store I would be surprised based on all the 1 stars that keep popping up. I wish I would have read more reviews before give this play the benefit of the doubt but clearly they live up to their 1 star mentality. DON'T WASTE YOUR MONEY AT THIS ESTABLISHMENT. There are many other pizza places here that deserve a chance to treat you the way you deserve when paying with your hard earned money. read more

If there was a way to leave a negative star I would. I ordered my pizza and waited over an hour until I called. The caller Andrew told me the driver just left, but after 20 more minutes (I only live 2 miles away) I called back to find out that the manager informed him that they don't deliver to my address. After speaking with the manager Stephanie, she had no remorse and offered no resolution to the situation. Worst customer service I have ever encountered. Don't even bother ordering from here. Your pizza will be lost in translation. read more

I've always really liked Papa Johns, so this was pretty disappointing. To start out, the woman taking our order over the phone really didn't seem to want our business. Typically, I would have called another place, but I really like papa johns, so I figured the hour wait she told me to expect for delivery was a small price to pay. Turns out it was more like an hour and a half. Okay, an hour and 27 mins. We started calling the store after it had been an hour and 10 mins, to see if the driver had found the house, that the doorbell wasn't broken or something... The same woman answered, was rude as she put us on hold, and then hung up on us after we'd been waiting on hold for a minute and a half. We tried calling back another three times. The next time, someone answered and then promptly hung up. The next two times the phone went unanswered for over 20 rings, and we decided to give up, thinking we were lucky we'd opted to pay with cash. Then, what do you know, just as we are figuring out who is still open after 9 that delivers in Naples, the doorbell rings. It's papa johns, and it's luke warm. :( I'm giving them a star for being a good pie before it got cold. They also earned back another star when we called back in the morning and the manager sent us another pie and just charged us the delivery fee. Overall, pretty bad experience, but at least they tried to make up for it. read more

Delivered fast.. undercooked. Called to let them know. The girl hung up on me. Called back she said she was trying to call the driver to come pick it up. Smh I've delivered for pizza places before. Totally unprofessional not suing I apologized lol make it right. Straight attitude. read more

The BEST papa johns! We have picked up pizzas from her several times over the past few months and they are always excellent. My favorite pizza. Thank you guys! read more

I don't really go for this place, because the crust is very plain, bland and dull. I used to love the spinach Alfredo pizza, but unfortunately everything lost its touch. The staff there are awesome. read more

Papa John's delivered pizza as good as any restaurant and probably better than any other delivery place. The quality of the ingredients is top-notch, and the pizzas were cooked just right. Also, we thought a 25-minute delivery time was pretty great. We definitely will order from Papa John's again when we're in the area! read more

DONT ORDER FROM HERE. Poor customer service. Driver lied and never showed up with pizza. An hour after the order was placed I finally got a call from the supervisor at the time- Veronica. She finally reluctantly apologized after I had been on hold for 15 minutes and hung up on once. Never got my pizza. read more

This was by far the worst customer service I've experienced in a good or retail business ever. The lady who took our order mad ea mistake ans forgot a part of it. We called back and she admitted to being new and put us through to a manager. Wow, big mistake! What a nasty ans unprofessional woman (Renee). She hung up on my husband and said " you didn't get that bc you didn't order it ". My husband clarified no, my wife did order it I hear her she was on speaker phone. Then she hung up on him! We will be going to see her supervisor tomorrow ans raising the complaint. She hung up on him and and was beyond nasty when he called back like she was doing us a favor. Or like we had wasted her time or screwed up her order! Behind rude and mean. I guess go dominos....and the other people who took calls couldn't understand any English so things were either confusing or totally nasty. I guess I'd prefer confusing read more

Terrible service and rude people!!! Never got my pizza!! When I called they would just hang up the phone.

Pizza was delicious and came in 20 minutes!!! And Dylan/Dillion was absolutely great... he gave us great customer service. Thanks!!!

First time I ordered it took an hour and a half to get one medium pizza because they forgot my order. I called after any hour and they didn't know anything about it (I ordered online), they told me I wouldnt be charged. (I did end up being charged). Then I got a coupon in the mail for a free pizza because of how long it took. I called for the free pizza and Taz told me their would be "like a $2.12 to $2.20" delivery fee, I then said forget it and hung up. A couple minutes later I called back to speak to a manager and a very nice girl picked up and told that there is no delivery fee! Be careful with this location. read more

Pizza is good but service is garbage. Been using delivery service for years, all of a sudden the last 3 deliveries were avg 2 hours even though online order says 30-40 minutes. Service management would rather argue and give excuses rather than admit failure and give good CS. read more

Don't assume the toppings you order for your pizza at this Papa Johns will be what you get. I just ordered a pizza with beef, mushrooms, and green pepper and wound up getting beef and pepperoni. Should have,and will if there's a next time, open the damn lid on the box to see if that was what I ordered. The driver got away by the time I discovered the error. read more

How dare I be treated the way I just was!! I am a long time customer and just because your people screwed up my order, I get treated like a thief? I ordered a 5 topping pizza and a cookie. On the pizza I ordered mushroom, red peppers, onions, sausage and grilled chicken. When I get the pizza, I gave a slice to my son then I started looking at the pizza and find that they forgot to put the chicken on. At this point, my husband already had a slice but that doesn't mean that I have to sit there and be questioned by the manager of the store "How do I know that they didn't put the chicken on?" Seriously? Um, because I looked at the rest of the pizza and there is nothing there!!! WTF!!! You do not treat your customers that way!!!! This was from store #351 on Golden Gate Parkway in Naples, FL!!! Never ordering from you guys again! read more

AWFUL! After an hour and a phone call of placing the order online for a pizza and side of anchovies it came to my door COLD. I expected for $21.00 I would get more than 3 anchovies and at least a warm pizza. I called and spoke to the manager after my disappointment. I told him briefly about my experience to which he replied "Thank you sir." and hung up. read more

We ordered 25 pizzas yesterday for delivery for a church missionary activity. The pizzas arrived freshly made, hot, plenty of toppings and on time. We will definitely return here. The owner, Victor, helped us with our order. He was very personable,helpful and a pleasure to work with. We highly recommend it. read more

Read the bad reviews and almost didn't order but I am glad I did. I ordered a large pizza,cheesesticks, 2 liter and a brownie tray for carryout. The order was ready when I got there. The owner greeted me and was very pleasant. I would order again from here. read more

The inside of the restaurant is disgusting and there was a New Port cigarette atop the keyboard that they used before touching my pizza. Ordered my pizza with three toppings and it literally came with three toppings. There was 3 toppings on one slice of pizza and no toppings anywhere else. I called to see if they would deliver a replacement whilst delivering others so I wouldn't have to waste more time and gas and she rudely replied to come back if i wanted another one. I wish I could link to the picture so you would spend your money somewhere else. read more